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iOS (iPhone, iPad)

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237996 Views

27 replies

5 likes

  • 237996 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

119240 Views

117 replies

13 likes

Other
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  • 117 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2723 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305636 Views

62 replies

16 likes

  • 305636 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130952 Views

19 replies

38 likes

  • 130952 Views
  • 19 replies
  • 38 likes

Has the new update affected the 10,000 song limit?

I noticed that "saving albums" works differently than the old version of spotify, in that they get added to a "favorites" playlist instead of a songs list. What does this mean about the 10,000 song limit? Is it a thing of the past, or still in effect...

Regular

I noticed that "saving albums" works differently than the old version of spotify, in that they get added to a "favorites" playlist instead of a songs list. What does this mean about the 10,000 song l...

AcidGreen

Regular

1492 Views

1 replies

0 likes

  • 1492 Views
  • 1 replies
  • 0 likes

POP Radio won’t play

I have deleted the app. I logged out. I have tried everything yet POP radio won’t work for my account.

Newbie

I have deleted the app. I logged out. I have tried everything yet POP radio won’t work for my account. 

714 Views

0 replies

0 likes

Ongoing Issues
  • 714 Views
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Login and Create New Account buttons not responding

Just bought an iPhone 8 yesterday and have been trying to login to Spotify ever since. When I download the app, the login button as well as the create a new account button are not responding. It shows that I clicked on them by darkening color, and th...

Newbie

Just bought an iPhone 8 yesterday and have been trying to login to Spotify ever since. When I download the app, the login button as well as the create a new account button are not responding. It show...

488 Views

0 replies

0 likes

  • 488 Views
  • 0 replies
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There’s no “Go online within ... days” text appearing when I toggle the Offline Mode.

I recently got the Spotify app updated. In the previous version when I toggle the Offline Mode on, the text that saying “Go online within ... days” will usually appear but when I updated the app and toggled the Offline Mode, the text didn’t seem to a...

Newbie

I recently got the Spotify app updated. In the previous version when I toggle the Offline Mode on, the text that saying “Go online within ... days” will usually appear but when I updated the app and ...

513 Views

0 replies

0 likes

  • 513 Views
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Music starts playing after a missed call

Hello,Whenever I get a missed call or cancel a call, Spotify opens up and start blasting music.I can see that this has been an issue since 2014 for many others, and couldn't find a fix. Does anyone know?iPhone SE with iOS 11.3

Visitor

Hello, Whenever I get a missed call or cancel a call, Spotify opens up and start blasting music. I can see that this has been an issue since 2014 for many others, and couldn't find a fix. ...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Switching view from songs by album to all songs

Hi. Until this afternoon I could see all songs by going to library > songs. I could then play all songs and shuffle all songs. I’ve done something and now I see songs listed by album. I can’t play all songs, only songs from one album at a time. How d...

Casual Listener

Hi. Until this afternoon I could see all songs by going to library > songs. I could then play all songs and shuffle all songs. I’ve done something and now I see songs listed by album. I can’t play...

Clumsy1974

Casual Listener

958 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Spotify Running disappeared

Opened Spotify this morning and under BROWSE > GENRES, Running is missing. When I search for running, it brings up the genre, but not as it normally does - no Spotify originals and no way to choose tempo. Help!

Regular

Opened Spotify this morning and under BROWSE > GENRES, Running is missing. When I search for running, it brings up the genre, but not as it normally does - no Spotify originals and no way to choos...

jozmaz

Newbie

33782 Views

21 replies

14 likes

  • 33782 Views
  • 21 replies
  • 14 likes

There’s no browse button

I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back

Newbie

I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back

MattSuda

Spotify Star

823 Views

1 replies

0 likes

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  • 1 replies
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When will previous users get the new update?

So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the brand new users?

Regular

So, i made a new account to try out the new update, but I'm still waiting on my established profile to get updated with the new interface. When will previous free users see the update instead of the ...

MattSuda

Spotify Star

560 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Does Spotify works on ipod

I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I registered the iPod have the same playlists

Newbie

I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I re...

MattSuda

Spotify Star

25725 Views

1 replies

0 likes

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  • 1 replies
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Library synchronization (phone and PC)

Hi, how to sync my library in phone with library in PC ? I found new music and i saved songs in library on my phone and i don't have this music in library on my PC, how to sync both ? i would like to save songs in library on phone and PC at the same ...

Visitor

Hi, how to sync my library in phone with library in PC ? I found new music and i saved songs in library on my phone and i don't have this music in library on my PC, how to sync both ? i would like to...

MattSuda

Spotify Star

1309 Views

1 replies

1 likes

  • 1309 Views
  • 1 replies
  • 1 likes

My playlist is gone

Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find them there either?

Visitor

Hey! I need some help. I updated Spotify earlier today and had to log in again. Now all my playlists have disappeared.. I tried checking the place to restore my playlists, but I can’t seem to find th...

MattSuda

Spotify Star

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
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Facebook login is not working

I can't login with Facebook on the Spotify app on my iPhone. I can login with email tho. But when I try with Facebook, it loads and disappear. Help please.

Newbie

I can't login with Facebook on the Spotify app on my iPhone. I can login with email tho. But when I try with Facebook, it loads and disappear. Help please. 

MattSuda

Spotify Star

628 Views

1 replies

0 likes

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  • 1 replies
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New updates

I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any songs. I also can’t access my friends account to f...

Casual Listener

I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any...

MattSuda

Spotify Star

686 Views

1 replies

0 likes

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  • 1 replies
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Your Music is gone

Where did the “Your Music” section go? It is nowhere to be found with the new update. If I knew this before I wouldn’t have updated and would’ve screenshotted the names of all my songs before updating.

Newbie

Where did the “Your Music” section go? It is nowhere to be found with the new update. If I knew this before I wouldn’t have updated and would’ve screenshotted the names of all my songs before updatin...

MattSuda

Spotify Star

593 Views

1 replies

1 likes

  • 593 Views
  • 1 replies
  • 1 likes

Saved songs

So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there. How do I find all my saved songs???

Newbie

So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there....

MattSuda

Spotify Star

1381 Views

1 replies

1 likes

  • 1381 Views
  • 1 replies
  • 1 likes

Can't find saved songs?

Hello, So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or anything... just playlists.

Visitor

Hello,   So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or a...

MattSuda

Spotify Star

24161 Views

2 replies

6 likes

  • 24161 Views
  • 2 replies
  • 6 likes

Saved Songs

Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under a playlist. If any one has any tips or ideas where ...

Casual Listener

Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under ...

MattSuda

Spotify Star

784 Views

1 replies

0 likes

  • 784 Views
  • 1 replies
  • 0 likes

Solved!! Missing Tabs

I seem to be missing the “browse” tab and the “radio” tab. Does anyone know how I can fix this?

Regular

I seem to be missing the “browse” tab and the “radio” tab. Does anyone know how I can fix this?

MattSuda

Spotify Star

3510 Views

2 replies

0 likes

  • 3510 Views
  • 2 replies
  • 0 likes

Solved!! Browse + Radio Tabs

I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?

Casual Listener

I downloaded Spotify but I don't have the browse and radio tabs on the bottom. How could I fix this?   

MattSuda

Spotify Star

2065 Views

4 replies

0 likes

  • 2065 Views
  • 4 replies
  • 0 likes