Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30730 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
95454 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424737 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293882 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
The instructions after downloading Spotify say to keep your Updates settings on, but where is it located?
The instructions after downloading Spotify say to keep your Updates settings on, but where is it located?
Roadie
944 Views
2 replies
0 likes
Why am I getting Release Radar on one Playlist but not on my other ones? This is very frustrating. Playlists never used to be affected by outside suggested songs and now they are? Makes for a unejoyable experience on Spotify.
Why am I getting Release Radar on one Playlist but not on my other ones? This is very frustrating. Playlists never used to be affected by outside suggested songs and now they are? Makes for ...
Roadie
647 Views
2 replies
0 likes
Hi, I have had an issue for a while and now its really begining to get annoying. Description: I will be listening to a playlist and it will stop playing at the end of a track. The screen shows track that has just played with the progress 'dot' at the...
Hi, I have had an issue for a while and now its really begining to get annoying. Description: I will be listening to a playlist and it will stop playing at the end of a track....
Newbie
12745 Views
20 replies
3 likes
So about 3 hours ago I was organizing a Playlist on my desktop consisting of local files and spotify tracks. This is a playlist that I have had for years, had previously downloaded to my phone with no problem, and could play all the songs offline - b...
So about 3 hours ago I was organizing a Playlist on my desktop consisting of local files and spotify tracks. This is a playlist that I have had for years, had previously downloaded to my phone with n...
Regular
2197 Views
4 replies
0 likes
its taking over 5 minutes to download 2 songs- im trying to download over 100...
its taking over 5 minutes to download 2 songs- im trying to download over 100...
Regular
617 Views
1 replies
0 likes
Hi. When i plug inn my apple earphones or connect to my Sony blutooth headset, my iphone connect to something called SM-G900F and it starts to play someone elses music. How can i disconnect this?I have reinnstalled the app, i hav loggid into my accou...
Hi. When i plug inn my apple earphones or connect to my Sony blutooth headset, my iphone connect to something called SM-G900F and it starts to play someone elses music. How can i disconnect this? I ...
Regular
644 Views
1 replies
0 likes
Hi all, Spotify App on iPhone 7 (latest iOS) does not start anymore...It displays the splash screen (black page with green logo) and it does not proceed.Tried to reinstall but same result...Cannot tell this is the reason why the app does not start: I...
Hi all, Spotify App on iPhone 7 (latest iOS) does not start anymore... It displays the splash screen (black page with green logo) and it does not proceed. Tried to reinstall but same ...
Casual Listener
899 Views
2 replies
0 likes
Hi Guys,If someone can please give me information on this, I have recently started using Spotify and coming from Apple Music, this is a big shock that I got. Why cant I play a selected song in Spotify for e.g. Someone sent me the other day a Spotify ...
Hi Guys, If someone can please give me information on this, I have recently started using Spotify and coming from Apple Music, this is a big shock that I got. Why cant I play a selected song in Spot...
Gig Goer
1530 Views
5 replies
0 likes
Hi, My Facebook account recently got hacked and I was not able to retrieve it... so it was deleted.I still have my spotify logged into my phone, and the username has changed to a # sequence, but I am looking to change the password so I can use this o...
Hi, My Facebook account recently got hacked and I was not able to retrieve it... so it was deleted. I still have my spotify logged into my phone, and the username has changed to a # sequenc...
Not applicable
856 Views
1 replies
0 likes
I have Spotify Premium on which I have a number of playlists that I originally imported from my iTunes / iTunes Match. These imported tracks were mostly from my own CDs that I uploaded to iTunes, with only a very few tracks purchased from the iTunes ...
I have Spotify Premium on which I have a number of playlists that I originally imported from my iTunes / iTunes Match. These imported tracks were mostly from my own CDs that I uploaded to iTune...
Not applicable
805 Views
1 replies
0 likes
i have the free version of spotify. prior to the new update, when i shuffled playlists, everything was pretty well randomized. after the update, however, the songs on my playlist play pretty much in the order i added them, even when i press shuffle. ...
i have the free version of spotify. prior to the new update, when i shuffled playlists, everything was pretty well randomized. after the update, however, the songs on my playlist play pretty mu...
Regular
1990 Views
3 replies
2 likes
This was an issue on iOS 9 and still seems to be happening on iOS 10. Spotify is using 3x more battery than any other app and accounts for about 50% of all battery usage. This never used to be an issue, and I don't understand what it could possibly b...
This was an issue on iOS 9 and still seems to be happening on iOS 10. Spotify is using 3x more battery than any other app and accounts for about 50% of all battery usage. This never used to be an iss...
Not applicable
92861 Views
191 replies
28 likes
Trying to listen to a podcast. Critical Role to be specific and the message “error occurred” keeps popping up. It seems to be the only thing that displays this message. Everything else seems to be working.
Trying to listen to a podcast. Critical Role to be specific and the message “error occurred” keeps popping up. It seems to be the only thing that displays this message. Everything else seems to be wo...
Casual Listener
3827 Views
8 replies
2 likes
I have an Iphone 6s connected via bluetooth and the track name will appear for a second and this dissappear. I have tried with two different iPhones using the latest iOS and latest version of spotify. I have also tried using Deezer, Tidal and Soundcl...
I have an Iphone 6s connected via bluetooth and the track name will appear for a second and this dissappear. I have tried with two different iPhones using the latest iOS and latest version of spotify...
Not applicable
6863 Views
17 replies
6 likes
Since the most recent update, shuffle is not working properly. It only play the songs in order of being added. I’ve tried removing and readding the app to my phone but no luck. Hoping this isn’t some tactic or attempt to force people to purchase prem...
Since the most recent update, shuffle is not working properly. It only play the songs in order of being added. I’ve tried removing and readding the app to my phone but no luck. Hoping this isn’t some...
Casual Listener
1089 Views
2 replies
3 likes
Hej! För någon månad sen fick man en uppdatering av appen till iPhone. Sen den kom så funkar inte shuffle-funktionen när man parar ihop mobilen med bilen (Volvo Sensus Connect).Kan ni kika på detta? Tack!
Hej! För någon månad sen fick man en uppdatering av appen till iPhone. Sen den kom så funkar inte shuffle-funktionen när man parar ihop mobilen med bilen (Volvo Sensus Connect). Kan ni kika...
449 Views
0 replies
0 likes
Appeared upon etering Spotify that I reached the limit of downloads.. I did not understand
Appeared upon etering Spotify that I reached the limit of downloads.. I did not understand
Newbie
746 Views
2 replies
0 likes
I have and Iphone X and sometimes when i turn it off i can´t listen to the songs and playlist that i had already downloaded to listen without internet access. The app saves my playlists but it´s like they are not saved on the phone and I need to cone...
I have and Iphone X and sometimes when i turn it off i can´t listen to the songs and playlist that i had already downloaded to listen without internet access. The app saves my playlists but it´...
437 Views
0 replies
0 likes
Hi everybody, recently, i cant play any song directly after i search them. I can only choose them from the playlist they gave me. And then i can only play the short version of the song i want. Im using iphone 7 with non-premium. Thanks for all of ur ...
Hi everybody, recently, i cant play any song directly after i search them. I can only choose them from the playlist they gave me. And then i can only play the short version of the song i want. I...
578 Views
0 replies
0 likes
Anytime I try to search for an artist or song in the search menu and tap on the artist profile I want to play the song from, I'm getting this black screen. Nothing loads even if I wait awhile. The top navigation seems to be messed up as well. I'm usi...
Anytime I try to search for an artist or song in the search menu and tap on the artist profile I want to play the song from, I'm getting this black screen. Nothing loads even if I wait awhile. The to...
Newbie
5932 Views
11 replies
3 likes
