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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Kenwood Spotify App - iOS Will Not Autolaunch The Phone's Spotify App When Locked

Hoping someone can share some insight on a solution - While I had an Andriod (2months ago), the Spotify app on the Kenwood would auto connect via bluetooth to the Spotify app on my phone, thus launching and autoplaying. Cool, right. Have a new iPhone...

  • Casual Listener
  • Hoping someone can share some insight on a solution -   While I had an Andriod (2months ago), the Spotify app on the Kenwood would auto connect via bluetooth to the Spotify app on my phon...
  • Wick7771
  • Newbie
  • 1519 Views
  • 2 replies
  • 0 likes
  • Autolaunch
    autoplay
    iOS
    iphone
    Kenwood
    Kenwood Spotify App
    Spotify
  • 1519 Views
  • 2 replies
  • 0 likes

downloads option

my downloads option does not appear and if I have a premium account

  • Newbie
  • my downloads option does not appear and if I have a premium account
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Solved!! How to DisablePlaylists Alphabetical Sort as Default

So, I absolutely loved the previous implementation of playlist sorting on mobile (basically the same way the order is on desktop you get on Mobile)... all my new playlists were at the top ....I could manually order the ones I was interested in to the...

  • Casual Listener
  • So, I absolutely loved the previous implementation of playlist sorting on mobile (basically the same way the order is on desktop you get on Mobile)... all my new playlists were at the top ....I could...
  • mattkeele
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • 593 Views
  • 2 replies
  • 0 likes

Invasive Voice/Mic icon over playlists

There is an invasive “mic” icon over all of my playlists in the Search tab. It continually gets in the way when I am scrolling, and cuts over X buttons and the text in the list. This is unacceptable. I do not authorize Spotify to use my mic, so when ...

  • Newbie
  • There is an invasive “mic” icon over all of my playlists in the Search tab. It continually gets in the way when I am scrolling, and cuts over X buttons and the text in the list. This is unacceptable....
  • Maxim
  • Spotify Star
  • 1574 Views
  • 1 replies
  • 5 likes
  • 1574 Views
  • 1 replies
  • 5 likes

Can’t purchase premium

I haven’t started my 7-days free trial yet but It said “Spotify Premium can’t be purchased in this app.”

  • Newbie
  • I haven’t started my 7-days free trial yet but It said “Spotify Premium can’t be purchased in this app.”
  • Maxim
  • Spotify Star
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Solved!! How do you delete tracks from a playlist

HelloI was just wondering, how do you delete a song from a playlist in spotify premium on a mobile phone without deleting the whole playlist. Can anyone helpThanks

  • Newbie
  • Hello I was just wondering, how do you delete a song from a playlist in spotify premium on a mobile phone without deleting the whole playlist. Can anyone help Thanks
  • Iamfast02
  • Newbie
  • 29991 Views
  • 12 replies
  • 0 likes
  • 29991 Views
  • 12 replies
  • 0 likes

Superuser Contribution I have unlimited skips with spotify free

As of now, I currently am able to spam skips and turn off shuffle with Spotify Free. I am also able to scroll through songs.It's as if I have Spotify Premium

  • Casual Listener
  • As of now, I currently am able to spam skips and turn off shuffle with Spotify Free. I am also able to scroll through songs. It's as if I have Spotify Premium
  • user-removed
  • Not applicable
  • 76247 Views
  • 7 replies
  • 14 likes
  • 76247 Views
  • 7 replies
  • 14 likes

music disappearing

Im not sure what happened but one of my favorite songs dissappeared off my playlist... Im not sure if theres a way to get it back or if the artist removed the song, Any help would be greatly appreciated! Song: Morning - William Wild

  • Newbie
  • Im not sure what happened but one of my favorite songs dissappeared off my playlist... Im not sure if theres a way to get it back or if the artist removed the song, Any help would be greatly apprecia...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

I have full internet connection but Spotify on my iPad says I’m offline

So I’ve had Spotify on my iPad for a year or so and it worked comepletely fine until two days ago. Note that my Facebook isn’t linked to it so it had nothing to do with this. Anyway, when I wanted to download a new song on Spotify it said Error! Try ...

  • Newbie
  • So I’ve had Spotify on my iPad for a year or so and it worked comepletely fine until two days ago. Note that my Facebook isn’t linked to it so it had nothing to do with this. Anyway, when I wanted to...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Cannot download Spotify on new iphone

I received a new iPhone (SE) and restored my backup from my old phone. I originally downloaded Spotify under a different Apple ID on my old. I no longer have access to that account and tried to download the app under my current Apple ID. I tap “get”,...

  • Newbie
  • I received a new iPhone (SE) and restored my backup from my old phone. I originally downloaded Spotify under a different Apple ID on my old. I no longer have access to that account and tried to downl...
  • Luke
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Spotify not detecting my wifi

My spotify does not detect wifi at all, only mobile data.It is not a problem with my wifi, because even when I connect to wifi at different locations, spotify still cannot detect it and says there is no network connection. The only way to use it on m...

  • Newbie
  • My spotify does not detect wifi at all, only mobile data. It is not a problem with my wifi, because even when I connect to wifi at different locations, spotify still cannot detect it and says there ...
  • Luke
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Solved!! I can't download Spotify to my iphone

I can't download the spotify app to my iphone 4. When I go through app store on my phone, I can see the app but the 'install' button is not there. There is nothing instead, just an empty space. I've tried connecting my phone to my computer and downlo...

  • Casual Listener
  • I can't download the spotify app to my iphone 4. When I go through app store on my phone, I can see the app but the 'install' button is not there. There is nothing instead, just an empty space. I'v...
  • Pandajuna
  • Casual Listener
  • 42778 Views
  • 12 replies
  • 2 likes
  • 42778 Views
  • 12 replies
  • 2 likes

Spotify Connect without wifi

Hello everyone! I'm enjoying my spotify premium account for a couple of month yet and love the spotify connect remote control with my hifi amp at home. My question is that i'm surprised discovering that i can use my iphone as a remote even if he's no...

  • Casual Listener
  • Hello everyone!   I'm enjoying my spotify premium account for a couple of month yet and love the spotify connect remote control with my hifi amp at home.   My question is that i'm surpr...
  • stratosnn
  • Composer
  • 3414 Views
  • 1 replies
  • 0 likes
  • 3414 Views
  • 1 replies
  • 0 likes

I can't play music on my phone

Help! I can play music fine on my PC, but not on my phone. Does someone have a solution?

  • Casual Listener
  • Help! I can play music fine on my PC, but not on my phone. Does someone have a solution?
  • Gllam
  • Newbie
  • 589 Views
  • 4 replies
  • 0 likes
  • 589 Views
  • 4 replies
  • 0 likes

Your Music>Saved Albums library disappearing

Recently I've been using the "saved album" section found under the Your Music tab but have had all the albums I saved disappear even the albums that were ticked for offline play. I press the save album button which would save the album under the "sav...

  • Casual Listener
  • Recently I've been using the "saved album" section found under the Your Music tab but have had all the albums I saved disappear even the albums that were ticked for offline play. I press the save alb...
  • ignis_fatuus
  • Music Fan
  • 49664 Views
  • 167 replies
  • 13 likes
  • 49664 Views
  • 167 replies
  • 13 likes

Spotify skips on my iphone

I have been having issues with my Spotify account the past two weeks. It skips/fast forwards/pasues/resumes/activates Siri etc A LOT and I am unable to control the tracks I want to listen to. How do I make it stop?!! I have tried re-installing the ap...

  • Newbie
  • I have been having issues with my Spotify account the past two weeks. It skips/fast forwards/pasues/resumes/activates Siri etc A LOT and I am unable to control the tracks I want to listen to. How do ...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

Profile Picture on Iphone

I’m really enjoying the spotify app but for someone who doesn’t own a computer and laptop I am not able to change my profile picture. It cannot be that hard to implement it onto the app for ipad and iphone users.

  • Visitor
  • I’m really enjoying the spotify app but for someone who doesn’t own a computer and laptop I am not able to change my profile picture. It cannot be that hard to implement it onto the app for ipad and ...
  • Cydbags15
  • Newbie
  • 3435 Views
  • 3 replies
  • 5 likes
  • profile picture
  • 3435 Views
  • 3 replies
  • 5 likes

Solved!! Spotify keeps playing someone else's music on my iPhone & I can't play my music

Whenever I try to play my Spotify playlist it keeps stopping & saying "Playing Kalils IPhone- continue" & I try to press play on this iPhone but it keeps playing someone else's music. Help me!!!! I've tried logging out & in a few times but then it pl...

  • Casual Listener
  • Whenever I try to play my Spotify playlist it keeps stopping & saying "Playing Kalils IPhone- continue" & I try to press play on this iPhone but it keeps playing someone else's music. Help me...
  • Malibubaby
  • Casual Listener
  • 48635 Views
  • 5 replies
  • 1 likes
  • 48635 Views
  • 5 replies
  • 1 likes

Controlling Spotify while Bluetooth to phone

Hi, I have an aftermarket radio in my car and I use Spotify to Bluetooth to it. Whenever I Bluetooth to it the Spotify app will display a logo and lock up and I cannot use it to change the track. Is there any way to fix this so I don’t have to use ra...

  • Newbie
  • Hi, I have an aftermarket radio in my car and I use Spotify to Bluetooth to it. Whenever I Bluetooth to it the Spotify app will display a logo and lock up and I cannot use it to change the track. Is ...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes