Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
30741 Views
40 replies
9 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
95468 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
424747 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
293889 Views
60 replies
15 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
The song me or us of young thug skips to 1:50 everytine i listen to it multiple times. Please fix it
The song me or us of young thug skips to 1:50 everytine i listen to it multiple times. Please fix it
354 Views
0 replies
0 likes
Hi, i need some help please.When I upgraded my account premium, my daily mix disappeared and not show in my playlist. I use iphone X, anybody help?
Hi, i need some help please. When I upgraded my account premium, my daily mix disappeared and not show in my playlist. I use iphone X, anybody help?
585 Views
0 replies
0 likes
Okay, why do people with an iPad get to listen to whatever they want whenever they want, but those of us with an iPhone can only play their playlists on shuffle? That's completely unfair.
Okay, why do people with an iPad get to listen to whatever they want whenever they want, but those of us with an iPhone can only play their playlists on shuffle? That's completely unfair.
Newbie
63097 Views
13 replies
5 likes
Hi, recently took the latest update to spotify ipad app (ipad air). Now no devices appear in the available devices section. I get the devices popup with 3 links to information 1) listen on computer, 2)lilsten on TV, 3) connect to a wifi speaker. Wher...
Hi, recently took the latest update to spotify ipad app (ipad air). Now no devices appear in the available devices section. I get the devices popup with 3 links to information 1) listen o...
679 Views
0 replies
0 likes
My playlist won’t shuffle since the most recent update. I click shuffle but it plays the playlist in order. There is also no shuffle option inside the playlist when the songs are playing.
My playlist won’t shuffle since the most recent update. I click shuffle but it plays the playlist in order. There is also no shuffle option inside the playlist when the songs are playing.
Casual Listener
530 Views
1 replies
3 likes
Im getting some crackels, skipping tracks and the music pauses. This happens when i lock the phone while listening. I have an iphone 6 with spotify premium. Any help appreciated
Im getting some crackels, skipping tracks and the music pauses. This happens when i lock the phone while listening. I have an iphone 6 with spotify premium. Any help appreciated
444 Views
0 replies
0 likes
When using with Airpods and listening to a podcast, Airpods controls (tapping the Airpods) work fine however if listening to the podcast at speeds greater than 1 such as 1.2x or 1.5x, the controls will not work.
When using with Airpods and listening to a podcast, Airpods controls (tapping the Airpods) work fine however if listening to the podcast at speeds greater than 1 such as 1.2x or 1.5x, the controls wi...
456 Views
0 replies
1 likes
Hey! I've just wipe my phone and re-installed my apps. During this time, if someone sends a open.spotify link with a track, it opens it up on safari however doesn't take me to the Spotify app. Have tried a reset + re-install of the app and no luck, e...
Hey! I've just wipe my phone and re-installed my apps. During this time, if someone sends a open.spotify link with a track, it opens it up on safari however doesn't take me to the Spotify ap...
Newbie
1935 Views
1 replies
14 likes
When listening to a self-created playlist, it would be great to be able to filter songs based on a BPM range, especially to enhance use of the cross-fade function. Also, I have a lot of playlists and when adding a song to a playlist, it would also be...
When listening to a self-created playlist, it would be great to be able to filter songs based on a BPM range, especially to enhance use of the cross-fade function. Also, I have a lot of playlists and...
852 Views
0 replies
6 likes
hi so i wanted to ask if you put a song on “repeat” does it count as only 1 stream or does it count as multiple streams since it’s on repeat???would really love to get an answer soon as possible thanks
hi so i wanted to ask if you put a song on “repeat” does it count as only 1 stream or does it count as multiple streams since it’s on repeat??? would really love to get an answer soon as possible&nb...
Community Legend
13881 Views
1 replies
0 likes
My iPhone generates bad sound quality. Same settings on a Samsung and the quality is excellent. Anyone that knows what’s wrong? Have quality on max.
My iPhone generates bad sound quality. Same settings on a Samsung and the quality is excellent. Anyone that knows what’s wrong? Have quality on max.
Casual Listener
1317 Views
3 replies
1 likes
Have Mac Desktop App and IOS. I'm trying to be able to play two local songs from my playlist on my iphone, however, they do not show up in the playlist. On my iphone, the playlist says the correct number of songs (19), but the local file songs are mi...
Have Mac Desktop App and IOS. I'm trying to be able to play two local songs from my playlist on my iphone, however, they do not show up in the playlist. On my iphone, the playlist says the ...
520 Views
0 replies
0 likes
The subject says it all. Recently updated phone to iOS 8.1, noticed this problem today. Spotify will stop playing the track as soon as I leave the app (regardless of how I leave it), and refuses to play unless I'm in the application. Looked through t...
The subject says it all. Recently updated phone to iOS 8.1, noticed this problem today. Spotify will stop playing the track as soon as I leave the app (regardless of how I leave it), and ...
Newbie
58360 Views
8 replies
3 likes
Hi, under 'Recently Played' on the Home page for the iOS app I have an icon called 'Your Saved Songs' - this has only appeared in the past week (see screenshot). There is no way to remove it as it doesn't appear in 'Your Library' under 'Recently Play...
Hi, under 'Recently Played' on the Home page for the iOS app I have an icon called 'Your Saved Songs' - this has only appeared in the past week (see screenshot). There is no way to remove it as it do...
423 Views
0 replies
0 likes
So I have about 19 custom songs in a playlist. They show up on my Android device but spotify on iOS 9.3.5 doesn't want to sync them. When I play one and tap the "Listen on this iPad" button it says "Song not downloaded"
So I have about 19 custom songs in a playlist. They show up on my Android device but spotify on iOS 9.3.5 doesn't want to sync them. When I play one and tap the "Listen on this iPad" button it says "...
Not applicable
13919 Views
1 replies
0 likes
Since updating to iOS 11.3, the Spotify controls in the lock screen have changed preventing you from replaying the current song from the start or going backwards through previous songs. The rewind icon has been replaced by three bars and when clicked...
Since updating to iOS 11.3, the Spotify controls in the lock screen have changed preventing you from replaying the current song from the start or going backwards through previous songs. The rewind ic...
Casual Listener
4971 Views
5 replies
4 likes
Where has the running feature gone?!I updated the app on iphone 5c yesterday, now running 4.6.0.1466.I've tried logging out and in again, closing and opening the app. Don't want to reinstall the app unless i abolutely have to (would have to redownloa...
Where has the running feature gone?! I updated the app on iphone 5c yesterday, now running 4.6.0.1466. I've tried logging out and in again, closing and opening the app. Don't want to reinstall the ...
Casual Listener
21039 Views
12 replies
3 likes
Hi folks, got an annoying problem: I put some local songs in a playlist of mine, which are all playing perfectly in offline mode except for this ONE song, which isn't.It's only playing in online mode with the desktop application running, else it won'...
Hi folks, got an annoying problem: I put some local songs in a playlist of mine, which are all playing perfectly in offline mode except for this ONE song, which isn't. It's only playing in on...
510 Views
0 replies
0 likes
So I use my Facebook to log into Spotify but it seems that the app will not allow me to log in? When I was listening to music it just cut off and said to sign in. I've made sure that my app is updated but it gives me an error saying username and or p...
So I use my Facebook to log into Spotify but it seems that the app will not allow me to log in? When I was listening to music it just cut off and said to sign in. I've made sure that my app is update...
Newbie
8400 Views
25 replies
3 likes
