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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36534 Views
  • 15 replies
  • 36 likes
  • 36534 Views
  • 15 replies
  • 36 likes

Poor quality on soundhound

I like the "lyrics" feature that you can use by connecting with SoundHound, but when I do it, the sound quality is TERRIBLE. I'm using bluetooth Beats headaphones, and played through Soundhound, it sound like listening to an old radio inside a tin ca...

  • Newbie
  • I like the "lyrics" feature that you can use by connecting with SoundHound, but when I do it, the sound quality is TERRIBLE. I'm using bluetooth Beats headaphones, and played through Soundhound, it s...
  • FGzzL
  • Newbie
  • 953 Views
  • 2 replies
  • 7 likes
  • 953 Views
  • 2 replies
  • 7 likes

Auto play has disappeared

I had and was enjoying the auto play function, radio based on playlist and recommendations based on playlist at the end of my song list, but it just DISSAPEARED....

  • Casual Listener
  • I had and was enjoying the auto play function, radio based  on playlist and recommendations based on playlist at the end of my song list, but it just DISSAPEARED....
  • Janinejoseph62
  • Casual Listener
  • 650 Views
  • 3 replies
  • 0 likes
  • 650 Views
  • 3 replies
  • 0 likes

Certain song won't play when I click it

I have Spotify premium I know you have to be to choose a song without shuffle. But I recently had this problem, and there is a certain song called "roll in peace " by Kodak black and it just won't let me play THAT SONG every other song on Spotify wor...

  • Newbie
  • I have Spotify premium I know you have to be to choose a song without shuffle. But I recently had this problem, and there is a certain song called "roll in peace " by Kodak black and it just won't le...
  • 497 Views
  • 0 replies
  • 0 likes
  • 497 Views
  • 0 replies
  • 0 likes

Touch preview stopped working

Since last week, the touch preview stopped working on albums, playlists and tracks. Isn't working on both iPad and iPhone with iOS 9.2.1 and Spotity: 4.9.0.833. It only works on my saved playlists, songs, albums and artists, but no on explore, so dis...

  • Casual Listener
  • Since last week, the touch preview stopped working on albums, playlists and tracks. Isn't working on both iPad and iPhone with iOS 9.2.1 and Spotity: 4.9.0.833.   It only w...
  • tantumonium
  • Newbie
  • 6036 Views
  • 7 replies
  • 3 likes
  • 6036 Views
  • 7 replies
  • 3 likes

Local files being recognized by Spotify and not syncing

When I upload local files to Spotify, I can play them fine on my Desktop. However, when I try to sync them with my phone, they remain greyed out and the metadata for the music is filled in by Spotify. I believe the songs are not syncing because Spoti...

  • Newbie
  • When I upload local files to Spotify, I can play them fine on my Desktop. However, when I try to sync them with my phone, they remain greyed out and the metadata for the music is filled in by Spotify...
  • 486 Views
  • 0 replies
  • 0 likes
  • 486 Views
  • 0 replies
  • 0 likes

Solved!! No offline mode for my songs on macbook

Not sure if it's supposed to be like this but on my phone I can use offline mode on my songs with no problem

  • Casual Listener
  • Not sure if it's supposed to be like this but on my phone I can use offline mode on my songs with no problem 
  • celiniem
  • Casual Listener
  • 8909 Views
  • 3 replies
  • 0 likes
  • 8909 Views
  • 3 replies
  • 0 likes

No puedo bajar la app desde applestore en mi ipad

Hola,borré hace tiempo la app de mi ipad por falta de espacio y cuando he querido volver a descargarla desde el applestore doy al boton de descarga y se queda dando vueltas como pensando y antes de empezar a descargar vuelve a aparecer el boton para ...

  • Newbie
  • Hola,borré hace tiempo la app de mi ipad por falta de espacio y cuando he querido volver a descargarla desde el applestore doy al boton de descarga y se queda dando vueltas como pensando y antes de e...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Solved!! Switch download to mobile data over wifi

I want to download tracks through mobile data, but keeps waiting for wifi; does someone know how can I switch that on iPhone? Thanks!

  • Casual Listener
  • I want to download tracks through mobile data, but keeps waiting for wifi; does someone know how can I switch that on iPhone? Thanks!
  • Moriturimax
  • Casual Listener
  • 285558 Views
  • 4 replies
  • 2 likes
  • 285558 Views
  • 4 replies
  • 2 likes

Aplicativo fecha sozinho iOS

Não consigo ouvir minhas músicas porque o aplicativo fica fechando o tempo todo, toda hora e preciso abrir o aplicativo, colocar a música, e poucos minutos após minimizar o aplicativo, ele encerra e para, no caso conecto no carro e ele fecha automati...

  • Newbie
  • Não consigo ouvir minhas músicas porque o aplicativo fica fechando o tempo todo, toda hora e preciso abrir o aplicativo, colocar a música, e poucos minutos após minimizar o aplicativo, ele encerra e ...
  • 2339 Views
  • 0 replies
  • 2 likes
  • 2339 Views
  • 0 replies
  • 2 likes

Spotify version 8.3.0.896 layout on iPad mini

Before actualization to this version there always had been two columns for artists/albums/songs etc. in Browse, Search and Your Music. Suddenly one column dissappeared and app became much less synoptic, clear. Orientation isn't as pleasant as before....

  • Newbie
  • Before actualization to this version there always had been two columns for artists/albums/songs etc. in Browse, Search and Your Music.   Suddenly one column dissappeared and app became much le...
  • olidiffley
  • Newbie
  • 1409 Views
  • 9 replies
  • 6 likes
  • 1409 Views
  • 9 replies
  • 6 likes

Changed to premium but won't let me log in in the app

I couldn't log in in the app because of the 14 days rule. I upgraded to premium, and it still won't me let me login. I can in the web version, but not through the app!

  • Casual Listener
  • I couldn't log in in the app because of the 14 days rule. I upgraded to premium, and it still won't me let me login. I can in the web version, but not through the app! 
  • Diogomlacerda
  • Casual Listener
  • 801 Views
  • 4 replies
  • 0 likes
  • 801 Views
  • 4 replies
  • 0 likes

Audio normalization on mobile devices

If it matters, it's an iPod Touch, but I'd like to know for all mobile devices in general. I've searched the forums but the stuff I've found contradicts the others: I know the option to change it isn't there, but some people think mobile devices use ...

  • Regular
  • If it matters, it's an iPod Touch, but I'd like to know for all mobile devices in general.   I've searched the forums but the stuff I've found contradicts the others: I know the option to chan...
  • Audreyv35
  • Newbie
  • 2832 Views
  • 4 replies
  • 0 likes
  • 2832 Views
  • 4 replies
  • 0 likes

How to rearrange my playlists

I have a lot of playlists, and I would like to have the ones I use the most at the top (the ones I use the most happen to be the ones I created first, so they are all the way down at the bottom). Is there no feature like the one the allows you to cha...

  • Newbie
  • I have a lot of playlists, and I would like to have the ones I use the most at the top (the ones I use the most happen to be the ones I created first, so they are all the way down at the bottom). Is ...
  • cadmielp
  • Roadie
  • 24660 Views
  • 2 replies
  • 12 likes
  • 24660 Views
  • 2 replies
  • 12 likes

IPhone Turns Off - Offline Library Deletes

Hi Allvery frustrated! I have searched and tried all the recommended solutions but continue to have the following problem:- When my iPhone 6s turns off either by me turning the phone off or the battery dying, my entire offline library deletes. I have...

  • Casual Listener
  • Hi All very frustrated! I have searched and tried all the recommended solutions but continue to have the following problem: - When my iPhone 6s turns off either by me turning the phone off or the b...
  • Bogonder
  • Newbie
  • 673 Views
  • 3 replies
  • 0 likes
  • delete offline
    Downloaded music disappears
    iphone
  • 673 Views
  • 3 replies
  • 0 likes

Why is there no option button to delete a song out of your own playlist?

As a former Android user, I was surprises by the lack of a button to delete a song out of a selfmade playlist. Can u fix that in the update?

  • Newbie
  • As a former Android user, I was surprises by the lack of a button to delete a song out of a selfmade playlist. Can u fix that in the update?
  • celiniem
  • Casual Listener
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Skipping Tracks/Fast Forwarding + Rewind/ Pausing and UnPausing/Muffled Sound Automatically Glitches

In the last couple of days of me using Spotify I have started having glitches where i play a song and then it starts glitching where it will keep pausing and unpausing, fast forwarding and rewinding, skipping to different tracks when I was just tryin...

  • Newbie
  • In the last couple of days of me using Spotify I have started having glitches where i play a song and then it starts glitching where it will keep pausing and unpausing, fast forwarding and rewinding,...
  • celiniem
  • Casual Listener
  • 2235 Views
  • 3 replies
  • 5 likes
  • 2235 Views
  • 3 replies
  • 5 likes

Downloaded songs are randomly removed

I'm using an iPhone 6 with iOS 10.3.3 and every once in a while (sometimes every couple days, sometimes I go a week without seeing this issue) songs that I have saved will be removed and the app will have to redownload them. This has been happening f...

  • Newbie
  • I'm using an iPhone 6 with iOS 10.3.3 and every once in a while (sometimes every couple days, sometimes I go a week without seeing this issue) songs that I have saved will be removed and the app will...
  • kalib_tweli
  • Newbie
  • 632 Views
  • 1 replies
  • 2 likes
  • 632 Views
  • 1 replies
  • 2 likes

iOS11 skipping tracks issue

I’ve just downloaded iOS11 and am really annoyed that I can no longer skip tracks on my car stereo when connected by both Bluetooth and the lightning cable. I can skip tracks using the car stereo in Apple Music. Help!!!!

  • Newbie
  • I’ve just downloaded iOS11 and am really annoyed that I can no longer skip tracks on my car stereo when connected by both Bluetooth and the lightning cable. I can skip tracks using the car stereo in ...
  • 491 Views
  • 0 replies
  • 1 likes
  • 491 Views
  • 0 replies
  • 1 likes

Solved!! 12GB Data, 3 hours of Spotify per day, is that enough?

I have around a 2 hour total commute, and around 3 hours of listening to music per day when not at home. I have 12GB data, how much can I stream per day with 12GB data? Thanks.

  • Casual Listener
  • I have around a 2 hour total commute, and around 3 hours of listening to music per day when not at home. I have 12GB data, how much can I stream per day with 12GB data?   Thanks.
  • MrKwabs
  • Casual Listener
  • 1770 Views
  • 2 replies
  • 0 likes
  • 1770 Views
  • 2 replies
  • 0 likes

Cannot connect to Spotify Connect devices after upgrade to version 8.4.18 on iOS

After I recently upgraded to version 8.4.18 on iOS (both on iPhone 6 and on iPad air 2) Spotify no longer finds any Spotify Connect devices. When selecting a device from an older version of Spotify, it still works.

  • Newbie
  • After I recently upgraded to version 8.4.18 on iOS (both on iPhone 6 and on iPad air 2) Spotify no longer finds any Spotify Connect devices. When selecting a device from an older version of Spotify, ...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes