Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227477 Views

53 replies

13 likes

  • 227477 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152112 Views

507 replies

108 likes

  • 152112 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106431 Views

19 replies

38 likes

  • 106431 Views
  • 19 replies
  • 38 likes

After the last app release (last week?), music no longer playing on Airplay

I run spotify on my ipad and iphone to send music to the Home System in my house, using Airplay. As of the last update last week, this just stopped working. The home system I use is Control 4. Spotify still sees Control 4 Airplay as a Device, but whe...

Newbie

I run spotify on my ipad and iphone to send music to the Home System in my house, using Airplay.  As of the last update last week, this just stopped working.  The home system I use is ...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

What's wrong with features?

Hello everyone! Something went wrong with features on any album after latest update. While I am exploring new album, I really can't see artists that took part in. I really love Spotify and I don't want to change into Apple Music. Who knows how to fix...

Newbie

Hello everyone! Something went wrong with features on any album after latest update. While I am exploring new album, I really can't see artists that took part in. I really love Spotify and I don't wa...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Spotify Volume very low!

Hey Music Lovers! I use Spotify on my JBL Charge 3 BT Speaker, on my Volkwagen Media System via Bluetooth and on my Powerbeats 3 BT Headphones. I love Spotify but the Volume is very very low. All other Streaming Apps are much louder than Spotify. I t...

Visitor

Hey Music Lovers!    I use Spotify on my JBL Charge 3 BT Speaker, on my Volkwagen Media System via Bluetooth and on my Powerbeats 3 BT Headphones. I love Spotify but the Volume is very ve...

Pugy1134

Newbie

9009 Views

7 replies

0 likes

  • 9009 Views
  • 7 replies
  • 0 likes

Turning off suggested songs for good

I have a playlist of 20 song,but after 20 songs,out of nowhere,freaking Jonas Blue played as a suggested trackP.S:autoplay is offplz helpthx

Newbie

I have a playlist of 20 song,but after 20 songs,out of nowhere,freaking Jonas Blue played as a suggested track P.S:autoplay is off plz help thx

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Latest release randomly pauses music - iOS

8.4.13.1009 release pauses the music randomly. Doesn't seem to be a direct cause. Often after connecting to another device via Bluetooth, but still other times with no obvious cause. Have had the app for years, never had this problem. iPhone 7 10.3.3

Newbie

8.4.13.1009 release pauses the music randomly. Doesn't seem to be a direct cause. Often after connecting to another device via Bluetooth, but still other times with no obvious cause. Have had the app...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema premiun

Actualmente ya actualice mi cuenta a premiun, cerré he inicie sesión nuevamente, en el iPhone, aparece premiun me permite en el home de cuenta descargar las canciones pero no me permite pasarlas y coloca la publicidad de pasarme a premiun

Newbie

Actualmente ya actualice mi cuenta a premiun, cerré he inicie sesión nuevamente, en el iPhone, aparece premiun me permite en el home de cuenta descargar las canciones pero no me permite pasarlas y co...

Ramirezvictor

Newbie

399 Views

2 replies

0 likes

  • 399 Views
  • 2 replies
  • 0 likes

Superuser Contribution Freezes on Song - Desktop & iPhone

Has anyone noticed that when you skip through your songs by pressing the Next button, both on your macbook adn iphone, that after doing that a certain number of times, it stops on a song and is then unresponsive and will not go to the next song.

Roadie

Has anyone noticed that when you skip through your songs by pressing the Next button, both on your macbook adn iphone, that after doing that a certain number of times, it stops on a song an...

Lee

Spotify

326 Views

1 replies

1 likes

  • 326 Views
  • 1 replies
  • 1 likes

Song Title different on Desktop than on iPhone

Is anyone else having this issue, where the song title that is displayed on the desktop, won't be displayed the same on the iphone. Sometimes when the song has another ft artist it only shows on the desktop version, not on your iphone. Even though it...

Roadie

Is anyone else having this issue, where the song title that is displayed on the desktop, won't be displayed the same on the iphone. Sometimes when the song has another ft artist it only shows on...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Chromecast audio dropping

I have a recurrent problem when using spotify with Google Chromecast Audio, where the audio just stops. The app keeps counting as if playing but nothing plays. I have to skip to the next song for it to come back. It seems to happen frequently if whil...

Newbie

I have a recurrent problem when using spotify with Google Chromecast Audio, where the audio just stops. The app keeps counting as if playing but nothing plays. I have to skip to the next song for it ...

michaelblight

Newbie

1920 Views

4 replies

5 likes

  • 1920 Views
  • 4 replies
  • 5 likes

Spotify queue button missing! (premium)

What has happened to the queue button in the top right corner? There is none. I can no longer browse or edit the queue or even find the queue. I have booted my iPhone but apparently this button has deleted itself. I need my darn queue. Latest update ...

Regular

What has happened to the queue button in the top right corner? There is none. I can no longer browse or edit the queue or even find the queue. I have booted my iPhone but apparently this button has d...

aaniii

Regular

2460 Views

7 replies

1 likes

  • 2460 Views
  • 7 replies
  • 1 likes

Album artwork not appearing for some local files

For 2 of my songs that I bought from iTunes and sent them to Spotify wit local files, the album artwork doesn't appear and it's just a photo of a musical note. I can play the song fine and I can add it to my library and playlists but the album artwor...

Regular

For 2 of my songs that I bought from iTunes and sent them to Spotify wit local files, the album artwork doesn't appear and it's just a photo of a musical note. I can play the song fine and I can add ...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

missing song on album list

I had a lot of time listening to Marina&the Diamonds-Froot album.There are 12 songs released in that album and Spotify list has them all but when I open up the album from my albums list there are only 11 listed and the last song "Immortal" is missing...

Newbie

I had a lot of time listening to Marina&the Diamonds-Froot album.There are 12 songs released in that album and Spotify list has them all but when I open up the album from my albums list there are...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

My music keeps jumping!

My tracks keep jumping! Iv tried diffrent devices and it does the same! What's the problem?

Newbie

My tracks keep jumping! Iv tried diffrent devices and it does the same! What's the problem?

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Trouble Syncing Playlist (Local File)

Hi All, I have a bunch of playlists made from local files that I've imported into spotify - all of them have worked quite well syncing across to my iPhone (with the exception of the odd missmatched song - but that's another problem for another post)....

Casual Listener

Hi All,   I have a bunch of playlists made from local files that I've imported into spotify - all of them have worked quite well syncing across to my iPhone (with the exception of the odd miss...

254 Views

0 replies

1 likes

  • 254 Views
  • 0 replies
  • 1 likes

Download spotify

Why i can't download spotify??

Newbie

Why i can't download spotify??

Hubo

Community Legend

1107 Views

1 replies

0 likes

  • 1107 Views
  • 1 replies
  • 0 likes

I phone app will not open

I click the app and the Spotify logo comes up and then freezes and crashes. I've tried reinstalling it and clearing cache also down graded graded the app still same issue. I'm a payed user and really am upset I've never had an issue and I can't use a...

Newbie

I click the app and the Spotify logo comes up and then freezes and crashes. I've tried reinstalling it and clearing cache also down graded graded the app still same issue. I'm a payed user and really...

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why do I get ads n Spotify Premium?

Hey everyone, Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has this happened to anyone else?

Regular

Hey everyone,   Earlier today when I was listening to a song, an ad from Facebook popped up out of nowhere, this isn't the first time I've gotten an ad either. Why does this happen, and has th...

KDtheman

Regular

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

Pick a song after the first 100 songs in a playlist results in broken playlist.

After the last update I can't start my playlist (900 songs) somewhere in the middle to let is continue to play on ChromeCast. After the song I picked has played it returns to the beginning of the playlist and starts playing. When I open the queue I s...

Casual Listener

After the last update I can't start my playlist (900 songs) somewhere in the middle to let is continue to play on ChromeCast. After the song I picked has played it returns to the beginning of the pla...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium on mac but not on iPhone

When I'm using spotify on my iMac, everything works fine. But when I try it on my phone, some of the premium functions aren't working (like skipping songs). I'm able to choose which song I want to listen to but when I try to skip a song, it says "Buy...

Newbie

When I'm using spotify on my iMac, everything works fine. But when I try it on my phone, some of the premium functions aren't working (like skipping songs). I'm able to choose which song I want to li...

Jack

Roadie

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes