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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293858 Views

60 replies

15 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

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Spotify won't connect on IPod Touch

I downloaded the app on my IPod Touch. It keeps saying no internet connection even though the Wifi is on. I am in my basement so maybe not a strong enough signal?

Newbie

I downloaded the app on my IPod Touch. It keeps saying no internet connection even though the Wifi is on.  I am in my basement so maybe not a strong enough signal?

643 Views

0 replies

0 likes

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Spotify is not appearing on the locked screen

My Spotify is not appearing on the locked screen of the iphone and consequently I can not change music with my cell phone blocked and not even in the multimedia of my car. Solve it or I'll stop to pay!!!!

Newbie

My Spotify is not appearing on the locked screen of the iphone and consequently I can not change music with my cell phone blocked and not even in the multimedia of my car.   Solve it or I'll s...

kennykyle

Newbie

473 Views

1 replies

1 likes

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Can't get the sync to work

I have my PC and iPad on the same network, and I have download toggled on both. It just says: "Downloading... Waiting to download." On my ipad, and I don't know what to do. Help me please.

Newbie

I have my PC and iPad on the same network, and I have download toggled on both. It just says: "Downloading... Waiting to download." On my ipad, and I don't know what to do. Help me please.

313 Views

0 replies

0 likes

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Shuffle automatically turns on after I’ve turned it off

I’ve seen a few of these issues posted and tried the solutions given but the issue is still happening for me.I’ve noticed that if I’m listening to an album with Spotify premium and wanting to hear it straight through in order I am unable to. The firs...

Newbie

I’ve seen a few of these issues posted and tried the solutions given but the issue is still happening for me. I’ve noticed that if I’m listening to an album with Spotify premium and wanting to hea...

megalodious

Newbie

1039 Views

1 replies

1 likes

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One playlist won't play on mobile

I don't pay for spotify. Recently I've been trying to play my Halloween playist on mobile. When I click shuffle it will play a suggested track then suddenly stop. The bar where it shows what song is playing will suddenly disappear and clicking shuffl...

Newbie

I don't pay for spotify. Recently I've been trying to play my Halloween playist on mobile. When I click shuffle it will play a suggested track then suddenly stop. The bar where it shows what song is ...

411 Views

0 replies

0 likes

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Switching from Premium to Family Premium

I currently have Premium and Pay $9.99 per month. My spouse and I both have the Spotify app on our iPhones and we have the same music on our iPhones but only one of us can play music at a time. Does this mean I have to upgrade to Family Premium for b...

Casual Listener

I currently have Premium and Pay $9.99 per month. My spouse and I both have the Spotify app on our iPhones and we have the same music on our iPhones but only one of us can play music at a time. Does ...

KCmusic3

Casual Listener

640 Views

3 replies

0 likes

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Spotify stops playing abruptly

When I try to play a song, it stops playing a few seconds after it starts. It appears to be playing (the play/pause icon is still the pause symbol), but no audio comes out, and the track bar is stationary. This problem only occurs when I am using cel...

Casual Listener

When I try to play a song, it stops playing a few seconds after it starts. It appears to be playing (the play/pause icon is still the pause symbol), but no audio comes out, and the track bar is stati...

robbiek54

Casual Listener

1732 Views

4 replies

1 likes

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Playlist not showing what is playing

For the last week or so, when I go to a certain playlist, it won't show me the current song that's playing and it won't let me shuffle to the next song. But the problem is that it only does it with one of my playlists. As soon I start trying to liste...

Newbie

For the last week or so, when I go to a certain playlist, it won't show me the current song that's playing and it won't let me shuffle to the next song. But the problem is that it only does it with o...

348 Views

0 replies

0 likes

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After iOS 11 local files can only be played on the desktop and not the IPhone

After iOS 11 local files can only be played on the desktop and not the IPhone. I followed the instructions by ‘help local files’ but after I repeately removed both apps and I downloaded the playlist on the desktop, the local files still didn’t synchr...

Newbie

After iOS 11 local files can only be played on the desktop and not the IPhone. I followed the instructions by ‘help local files’  but after I repeately removed both apps and I downloaded the pla...

359 Views

0 replies

1 likes

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Family Premium

I wrote my flase name in the family living place how can i change it

Newbie

I wrote my flase name in the family living place how can i change it

293 Views

0 replies

0 likes

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Solved!! Can’t log in

I subscribed to premium and now I can’t log in! I created an account with my Facebook profile. Entered the correct details and I am met with this error. Can anyone help?

Casual Listener

I subscribed to premium and now I can’t log in! I created an account with my Facebook profile. Entered the correct details and I am met with this error. Can anyone help?    

Nico

Community Legend

1888 Views

5 replies

0 likes

Help
iOS
Login
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Tela de bloqueio - iOS 9

Boa tarde, eu vim pedir informações sobre o spotify na tela de bloqueio. Há como deixar a arte do álbum em tela cheia?

Newbie

Boa tarde, eu vim pedir informações sobre o spotify na tela de bloqueio. Há como deixar a arte do álbum em tela cheia? 

466 Views

0 replies

0 likes

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Spotify connect to Sonos/ios 11

I use an iPhone with iOS 11. Since my update to ios11 I have got a problem every time I used Spotify with my Sonos system (using the Spotify connect option to connect sonos from the Spotify app). After using the Spotify app I don't have date and time...

Casual Listener

I use an iPhone with iOS 11. Since my update to ios11 I have got a problem every time I used Spotify with my Sonos system (using the Spotify connect option to connect sonos from the Spotify app). Aft...

457 Views

0 replies

0 likes

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Is it possible with premium to dowload (save) songs to one apple device, but not the other?

I recently had to switch to a new phone with lower capacity. My old phone is inactive, but still works w/ WiFi for apps and has higher capacity. It is really helpful to listen to music offline and I'm wondering if it is possible to downlad songs to t...

Newbie

I recently had to switch to a new phone with lower capacity.   My old phone is inactive, but still works w/ WiFi for apps and has higher capacity. It is really helpful to listen to music offli...

343 Views

0 replies

0 likes

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Starred Playlist - Recently Added at the Top

Simple issue yet one that seems impossible to find a clear answer on. I've spent some time searching through the forums but haven't found any recent posts. Maybe someone here can help me. I use my Starred Playlist (like most people to do) to track mu...

Newbie

Simple issue yet one that seems impossible to find a clear answer on.  I've spent some time searching through the forums but haven't found any recent posts.  Maybe someone here can help me....

294 Views

0 replies

0 likes

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Music got deleted

Last night I logged into my iPad on my Spotify account, so I could listen to it while doing homework, and it logged me out of it on my iPhone and when I logged back in on my iPhone all of my music was deleted??? And I have premium so now I have no mu...

Newbie

Last night I logged into my iPad on my Spotify account, so I could listen to it while doing homework, and it logged me out of it on my iPhone and when I logged back in on my iPhone all of my music wa...

331 Views

0 replies

0 likes

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Profile picture does not appear in IPhone app

My picture does not appear in my spotify (IPhone) app...I also have the application on my (mac) laptop and I don’t see the option to modify my profile picture (on my IPhone app and on my laptop app).I tried linking my spotify account to my facebook u...

Newbie

My picture does not appear in my spotify (IPhone) app... I also have the application on my (mac) laptop and I don’t see the option to modify my profile picture (on my IPhone app and on my laptop app...

323 Views

0 replies

1 likes

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Does high streaming quality take priority over low download quality?

So basically, let's say I have download quality set to low, and streaming quality to high/extreme (this being because I have a phone without a ton of space, but still prefer to listen to music on high quality). When I'm on wifi/cellular, will a downl...

Newbie

So basically, let's say I have download quality set to low, and streaming quality to high/extreme (this being because I have a phone without a ton of space, but still prefer to listen to music on hig...

Bethany_Dawn

Community Legend

1068 Views

1 replies

0 likes

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Cant listen to my local file music on iphone

I can listen to the song on my computer but not on the iphone, it doesnt appear on the spotify list on the iphone. what am i supposed to do?

Casual Listener

I can listen to the song on my computer but not on the iphone, it doesnt appear on the spotify list on the iphone. what am i supposed to do?

JackBeau

Composer

774 Views

2 replies

0 likes

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No puedo ver mi lista de reproducción, tampoco cambiar la canción estando bloqueado😑

Realmente muy fustrante espero pronto haya una actualización, sino pronto me retiro del servicio, como clientes no recibimos la atención necesaria(hasta el momento) la aplicación es muy buena, no se puede hechas a perder por algo así. Espero respuest...

Casual Listener

Realmente muy fustrante espero pronto haya una actualización, sino pronto me retiro del servicio, como clientes no recibimos la atención necesaria(hasta el momento) la aplicación es muy buena, n...

KarenHr

Casual Listener

6663 Views

3 replies

0 likes

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