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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 385478 Views
  • 876 replies
  • 325 likes
  • 385478 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 75507 Views
  • 124 replies
  • 32 likes
  • 75507 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16667 Views
  • 8 replies
  • 0 likes
  • 16667 Views
  • 8 replies
  • 0 likes

Solved!! Always on shuffle on mobile device

Recently, in the past month or two I've noticed my premium spotify playlist no longer plays in any certain order. Its always on shuffle whether I press shuffle or not. I've downladed all the updates and still seem to have this issue. Its fine on my c...

  • Casual Listener
  • Recently, in the past month or two I've noticed my premium spotify playlist no longer plays in any certain order. Its always on shuffle whether I press shuffle or not. I've downladed all the updates ...
  • HGRitticuss
  • Casual Listener
  • 54360 Views
  • 17 replies
  • 4 likes
  • 54360 Views
  • 17 replies
  • 4 likes

Bluetooth on iPhone5

Got an iPhone5 on which I installed Spotify. I now try to play music on my fantastic bluetooth speaker Harman/Kardon, but i can't get the connection between my iPhone and this speaker. Can anybody telll me how I can make the connection? Thanks in adv...

  • Casual Listener
  • Got an iPhone5 on which I installed Spotify. I now try to play music on my fantastic bluetooth speaker Harman/Kardon, but i can't get the connection between my iPhone and this speaker. Can anybody te...
  • Bijenmoer
  • Casual Listener
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Airplay does not show up unless I power cycle iPhone

Airplay mirroring is available on my iOS device but when I go to spotify and there is nomally a option at the bottom that says "devices available" all it shows me is my desktop and not airplay. When powercycle the device AirPlay is an option again. H...

  • Newbie
  • Airplay mirroring is available on my iOS device but when I go to spotify and there is nomally a option at the bottom that says "devices available" all it shows me is my desktop and not airplay. When ...
  • 298 Views
  • 0 replies
  • 0 likes
  • Airplay
    Connect
    Connection issues
  • 298 Views
  • 0 replies
  • 0 likes

Not downloading every song

Is there a way to save a song to my library, but not have it downloaded? I'm low on storage on my phone, and I don't want my entire library saved? Is this possible?

  • Newbie
  • Is there a way to save a song to my library, but not have it downloaded? I'm low on storage on my phone, and I don't want my entire library saved? Is this possible?
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

downloading and playing offline

i just logged into Spotify for the first time in maybe 5 years! I downloaded a playlist so I can listen to it offline as well, but when I go to songs they aren't showing up. Why?

  • Newbie
  • i just logged into Spotify for the first time in maybe 5 years! I downloaded a playlist so I can listen to it offline as well, but when I go to songs they aren't showing up.  Why?
  • 177 Views
  • 0 replies
  • 1 likes
  • 177 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify has Given Up, Someone please HELP.

Hey all, So Spotify's support is absolute garbage. They literally gave up on my issue. Want the quote? "We're sorry that in this case we're unable to fix this from our side, but we hope you continue to enjoy other features on the Spotify app." Yeah, ...

  • Regular
  • Hey all,   So Spotify's support is absolute garbage.  They literally gave up on my issue.  Want the quote?  " We're sorry that in this case we're unable to fix this from our sid...
  • Brandilio
  • Regular
  • 382 Views
  • 7 replies
  • 0 likes
  • 382 Views
  • 7 replies
  • 0 likes

Cannot change the app to Premium

I just paid for Premium, but I still cannot use it, olny Free is available. I have refreshed the App, but nothing halppened. What should I do?

  • Casual Listener
  • I just paid for Premium, but I still cannot use it, olny Free is available. I have refreshed the App, but nothing halppened. What should I do?
  • marosiv
  • Casual Listener
  • 186 Views
  • 4 replies
  • 0 likes
  • 186 Views
  • 4 replies
  • 0 likes

Offline music disappeers after disconnecting from wifi

Whenever I connect my ipad with wifi then disconnect my offline music disapeers. How do I stop this from happening?

  • Newbie
  • Whenever I connect my ipad with wifi then disconnect my offline music disapeers. How do I stop this from happening?
  • erickractz
  • Newbie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Thumbs up/Down

Just starting with Spotify and I have some questions about thumbs. Do they affect the station only or the entire service? I gather that one cannot change a thumbs up/down and that is a sore point. My main,question is thumb upped songs in radio statio...

  • Visitor
  • Just starting with Spotify and I have some questions about thumbs. Do they affect the station only or the entire service?  I gather that one cannot change a thumbs up/down and that is a sore poi...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Starred Function Not Working & Playlist Disappeared

I'm a Premium user. I predominantly use 2 devices an iPad and iPhone to use Spotify. 2 weeks or so ago I went to play my yellow starred playlist (I use it daily) to see the song count at 0. It's taken years to cultivate- I freaked the F out. I then f...

  • Newbie
  • I'm a Premium user.  I predominantly use 2 devices an iPad and iPhone to use Spotify.    2 weeks or so ago I went to play my yellow starred playlist (I use it daily) to see the song ...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

No option for 7 day free trial ?

I've tried everything to get the 7 day free trial ( everything I've found e.g. Clicking the interlocking arrows and adding things to the queue ) and I know usually the option for it would come up however it's not? This is a brand new account and I do...

  • Newbie
  • I've tried everything to get the 7 day free trial ( everything I've found e.g. Clicking the interlocking arrows and adding things to the queue ) and I know usually the option for it would come up how...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Help! Can't login to iphone app.

I have just downloaded the app for the first time, and on the welcome screen (where I have the buttons Join or Login), I click the buttons and nothing happens. It will look like clicked (darker), but won't take me to any forms to fill. I can only swi...

  • Newbie
  • I have just downloaded the app for the first time, and on the welcome screen (where I have the buttons Join or Login), I click the buttons and nothing happens. It will look like clicked (darker), but...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Hey team

Has anyones spotify app on iphone completly shat its pants and won't open for you? Have tried deleting and redownloading multiple times but so far nothings working. When I try to press on the app it won't open at all. Help i miss my music

  • Newbie
  • Has anyones spotify app on iphone completly shat its pants and won't open for you? Have tried deleting and redownloading multiple times but so far nothings working. When I try to press on the app it ...
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Offline/downloaded tracks no longer playable, nor when searching

I have a significant amount of offline tracks and playlists that are no longer playable in my iPhone 5s. I don't play them on any other device or computer. What gives? I even tried searching for one of the song to see if it'll play while in the searc...

  • Casual Listener
  • I have a significant amount of offline tracks and playlists that are no longer playable in my iPhone 5s. I don't play them on any other device or computer. What gives? I even tried searching for one ...
  • Jainresn
  • Newbie
  • 1235 Views
  • 6 replies
  • 0 likes
  • file intact
    no sound
    unplayable
  • 1235 Views
  • 6 replies
  • 0 likes

How to get songs offline on a device but not on another linked with the account ?

Hello i got a problem , i want to download song on my ipad (get them in offline mode) but i also got an iphone linked with my account and every offline song on the ipad are also offline on the iPhone, and i want to get them offline only on the iPad. ...

  • Newbie
  • Hello i got a problem , i want to download song on my ipad (get them in offline mode) but i also got an iphone linked with my account and every offline song on the ipad are also offline on the iPhone...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Local file not appearing

I have a huge issue with Spotify right now. I am on a macbook pro and iphone 7. First, a local file that I wanted to add today does not appear no matter what I've done. I didn't have a problem with other local files. I've: 1. changed networks2. resta...

  • Newbie
  • I have a huge issue with Spotify right now. I am on a macbook pro and iphone 7.    First, a local file that I wanted to add today does not appear no matter what I've done. I didn't have a...
  • 169 Views
  • 0 replies
  • 1 likes
  • 169 Views
  • 0 replies
  • 1 likes

Do not play song

So I accidentally clicked the button that told Spotify to unfollow or do not play a certain song/artist... how do I undo this?

  • Newbie
  • So I accidentally clicked the button that told Spotify to unfollow or do not play a certain song/artist... how do I undo this?
  • detective889
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded (offline) songs won't play

Hello community, I have a custom playlist, which I made 'Available offline', but when I turn the internet connection off the song on the list won't play. I chose the song an then there is no sound and the time of the song stays 0:00. I have no idea w...

  • Casual Listener
  • Hello community,   I have a custom playlist, which I made 'Available offline', but when I turn the internet connection off the song on the list won't play. I chose the song an then there is no...
  • drenselimi
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • iOS
    iphone
  • 372 Views
  • 2 replies
  • 0 likes

Playlist not sorting "recently added" correctly

When sorting the playlist with "recently added" the sorting wont sort correctly.I have noticed that some of the songs missing date for when they where added. I suspect that this is what makes the sorting not working. They appear at the top when sorti...

Screen Shot.png
  • Newbie
  • When sorting the playlist with "recently added" the sorting wont sort correctly. I have noticed that some of the songs missing date for when they where added. I suspect that this is what makes the ...
  • 386 Views
  • 0 replies
  • 1 likes
  • 386 Views
  • 0 replies
  • 1 likes

Solved!! Stupid shuffle button

No matter what I do can't turn off Shuffle button

  • Newbie
  • No matter what I do can't turn off Shuffle button 😡
  • ChetBakerfield
  • Newbie
  • 739 Views
  • 2 replies
  • 0 likes
  • 739 Views
  • 2 replies
  • 0 likes