Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

232966 Views

53 replies

13 likes

  • 232966 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

155849 Views

507 replies

108 likes

  • 155849 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107741 Views

19 replies

38 likes

  • 107741 Views
  • 19 replies
  • 38 likes

Songs not on playlist keep playing after playlist is finished

When i play an offline playlist even after all the songs have played it keeps playing songs I havent placed on the playlist. Sometimes thats fine but it uses songs that arent saved so it uses data. It also plays songs i dont like or even know. I just...

Regular

When i play an offline playlist even after all the songs have played it keeps playing songs I havent placed on the playlist. Sometimes thats fine but it uses songs that arent saved so it uses data. I...

233 Views

0 replies

0 likes

  • 233 Views
  • 0 replies
  • 0 likes

Bad Sound Quality

There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality'. I even tried deleting the app and redownloading ...

Casual Listener

There is a issue with the quality of sound from the Spotify app on all my devices, the bass is flat and the treble is dull even at 320kbit/s with no EQ or settings applied other than 'extreme quality...

Polserjoe

Newbie

1207 Views

1 replies

0 likes

bad Sound Quality
quality
  • 1207 Views
  • 1 replies
  • 0 likes

No more Biography/Bio Section in iOS

Anyone else noticed that the Bio section no longer appears in the latest update? (It used to show up under the artist's discography.) Don't know why it would be removed. Would be really great to get this feature back!

Regular

Anyone else noticed that the Bio section no longer appears in the latest update? (It used to show up under the artist's discography.) Don't know why it would be removed. Would be really great to get ...

306 Views

0 replies

1 likes

  • 306 Views
  • 0 replies
  • 1 likes

Playlist radio starts before the playlist is done

I've noticed this happening a few times recently: I'll start a playlist in shuffle mode then realise after a song or two that Spotify is playing the playlist radio, not the playlist itself. And this cannot be because the playlist has all been played ...

Newbie

I've noticed this happening a few times recently: I'll start a playlist in shuffle mode then realise after a song or two that Spotify is playing the playlist radio, not the playlist itself. And this ...

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

Songs and playlists added years ago have replaced my new songs after install on new iphone

I have just installed Spotify on my new iphone and all of my new songs and playlist have gone and been replaced by playlists that I have made 2-3 years ago. I tried installing spotify (and re-installing - following the instructions here on spotify) o...

Newbie

I have just installed Spotify on my new iphone and all of my new songs and playlist have gone and been replaced by playlists that I have made 2-3 years ago. I tried installing spotify (and re-install...

1088 Views

0 replies

0 likes

  • 1088 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Error message "There is no data media into the drive F" (translated from German)

Hi everybody Maybe, somebody can help me.. As of late I get every time a message something like "There is no data media into the drive F" (german) when I'm opening the Spotify-Desktop App. What I have to do? Thanks and best regardsDeanz

Music Fan

Hi everybody   Maybe, somebody can help me..   As of late I get every time a message something like "There is no data media into the drive F" (german) when I'm opening the Spotify-Deskt...

Deanz

Music Fan

636 Views

5 replies

0 likes

  • 636 Views
  • 5 replies
  • 0 likes

Superuser Contribution Finding users

I can't find any friends users when I search them! I'm not private and neither are they still not coming up, I've tried "spotify:user:(username)" trick and nothing still says no results found, I can't do the Facebook because my friends do have facebo...

Newbie

I can't find any friends users when I search them! I'm not private and neither are they still not coming up, I've tried "spotify:user:(username)" trick and nothing still says no results found, I can'...

Jack

Roadie

387 Views

1 replies

1 likes

  • 387 Views
  • 1 replies
  • 1 likes

Superuser Contribution Forgot password and email

My problem is that I have my username but I don't remember my email nor my password and I am sign up with premium.... and I am wondering if I can fix this ... Thank you for your Help.

Newbie

My problem is that I have my username but I don't remember my email nor my password and I am sign up with premium.... and I am wondering if I can fix this ... Thank you for your Help.

Jack

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

HELP ASAP! Download option does not show up in settings or in albums.

My boyfriend and I are leaving for California tomorrow and I am trying to download songs. On the Spotify website it says there should be a slide thing that shows up at the top before the songs, but its not doing that. Is it the app? Am I doing someth...

Newbie

My boyfriend and I are leaving for California tomorrow and I am trying to download songs. On the Spotify website it says there should be a slide thing that shows up at the top before the songs, but i...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

Please my prem do not work...

Hey, ich habe gestern einen Gutschein in wert von 10€ eingelöst und eigentlich war alles normal. Das Problem ist das zwar die Musik heruntergeladen wird, man Playlisten spielen und auch Musiktiteln in Alben auswählen aber ich kann nicht endlos skipen...

Newbie

Hey, ich habe gestern einen Gutschein in wert von 10€ eingelöst und eigentlich war alles normal. Das Problem ist das zwar die Musik heruntergeladen wird, man Playlisten spielen und auch Musiktiteln i...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

New Update removed Swipe to Queue

Please bring this back... its one of the best features of the spotify UI

Newbie

Please bring this back... its one of the best features of the spotify UI 

user-removed

Not applicable

1141 Views

2 replies

3 likes

  • 1141 Views
  • 2 replies
  • 3 likes

Sonos Connect Problem: song displays but doesn't play

In th eSpotify app, when I'm connected to my Sonos speaker, the chosen song on Spotify displays but doesn't play. When I hit the Play triangle, the song skips to the next one and again doesn't play. Itf I hit the Play triange, it skips to the next. I...

Visitor

In th eSpotify app, when I'm connected to my Sonos speaker, the chosen song on Spotify displays but doesn't play. When I hit the Play triangle, the song skips to the next one and again doesn't play. ...

Pokidots

Newbie

1066 Views

3 replies

2 likes

sonos spotify
  • 1066 Views
  • 3 replies
  • 2 likes

I'm trying to connect my facebook and spotify accounts together but I get a message saying

Help! I do not have access to desktop, only my iphone 5SE. I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please try again later."How do I solve this?It seems to be ...

Newbie

Help! I do not have access to desktop, only my iphone 5SE. I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please t...

Jpgchief

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

spotify won't play music

hi I have premium, yet whenever I try to stream songs I do not have downloaded (on data), then they play at first but stop after 7-10 seconds for no reason (the main pause/play button still says it's playing for some reason). I don't have low battery...

Newbie

hi I have premium, yet whenever I try to stream songs I do not have downloaded (on data), then they play at first but stop after 7-10 seconds for no reason (the main pause/play button still says it's...

565 Views

0 replies

0 likes

  • 565 Views
  • 0 replies
  • 0 likes

Shuffles modus nutzt nur 3 Alben

Hey mein iPhone se spielt schon seit bestimmt 3 Monaten, wenn man alle Lieder wieder geben möchte, nur drei Alben ab. Ich weiß nicht warum aber mein iPhone wechselt von Kraftklub zu Gentleman und dann wieder zu hardwell. Andere Lieder und Interpreten...

Regular

Hey mein iPhone se spielt schon seit bestimmt 3 Monaten, wenn man alle Lieder wieder geben möchte, nur drei Alben ab. Ich weiß nicht warum aber mein iPhone wechselt von Kraftklub zu Gentleman und dan...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Solved!! Skipping music

Even after buying Spotify premium I can not Skip my music

Casual Listener

Even after buying Spotify premium I can not Skip my music

toman95

Roadie

521 Views

3 replies

0 likes

  • 521 Views
  • 3 replies
  • 0 likes

Local Files Won't Sync

I've been having trouble syncing my local files from my computer (Lenovo ideapad 320) onto my phone (iPhone SE) I followed the instructions spotify gives me (attached), connecting to the same WiFi network and activating download on both my computer a...

Newbie

I've been having trouble syncing my local files from my computer (Lenovo ideapad 320) onto my phone (iPhone SE)   I followed the instructions spotify gives me (attached), connecting to the sam...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes