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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

233616 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

115159 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2453 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

304270 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129877 Views

19 replies

38 likes

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Subfolder in Apple Car Play

Hi all, on my Iphone in the Spotify app or on my Windows app or in the webplayer are my subfolder present but not in my car in apple car play with the same iphone. my music organisation: genre [folder] -> artist [folder] -> playlist have you any idea...

Newbie

Hi all,   on my Iphone in the Spotify app or on my Windows app or in the webplayer are my subfolder present but not in my car in apple car play with the same iphone.   my music organisa...

510 Views

0 replies

2 likes

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Car dock connector problems

I recently just updated my phone to the newest version of iOS. For updating at my Spotify played fine over my USB dock connector in my car, but after I uplayed my iPhone 6S it stopped playing music after like 5 seconds of playing. Every time I plug m...

Newbie

 I recently just updated my phone to the newest version of iOS.  For updating at my Spotify played fine over my USB dock connector in my car, but after I uplayed my iPhone 6S it stoppe...

alex5161

Newbie

2104 Views

1 replies

0 likes

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Solved!! Lost my available offline songs

I had about 200 song that were available offline with the green arrow an all... I added a couple more song and all the sudden my entire list of saved songs went back to grey arrow? Why did this happen??? Do i need to let them redownload again? I dont...

Casual Listener

I had about 200 song that were available offline with the green arrow an all... I added a couple more song and all the sudden my entire list of saved songs went back to grey arrow? Why did this happe...

majmuffin

Casual Listener

37687 Views

30 replies

0 likes

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No sound when charging iPhone

No sound received if I charge my iPhone with car cable; otherwise everything works great.

Newbie

No sound received if I charge my iPhone with car cable; otherwise everything works great.

661 Views

0 replies

0 likes

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Solved!! Can't log in on iPhone login button non responsive ios 11.0.3

Restored my phone last night set up as a new phone and now can not log in to Spotify the log in button is non-responsive. I have uninstalled and reinstalled the app several times

Casual Listener

Restored my phone last night set up as a new phone and now can not log in to Spotify the log in button is non-responsive. I have uninstalled and reinstalled the app several times

emti309

Casual Listener

1623 Views

2 replies

0 likes

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Mixtape bug

Hey Spotify iOS team, I get the bug that the available devices button gets a wrong position after 1st clicking the heart button within a mixtape playlist. 2nd after the do you want to add this song to a playlist text disappears, the available devices...

Community Legend

Hey Spotify iOS team, I get the bug that the available devices button gets a wrong position after 1st clicking the heart button within a mixtape playlist. 2nd after the do you wa...

426 Views

0 replies

0 likes

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Frpm android to iPhone, mu premium has gone.

Hello, i was using android and now im using iPhone but after i downloaded Spotify to my new phone i logged in and i saw that i lost my premium

Casual Listener

Hello, i was using android and now  im using iPhone but after i downloaded Spotify to my new phone i logged in and i saw that i lost my premium

476 Views

0 replies

0 likes

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Solved!! “Now playing” bar has disappeared

I use Spotify Premium (latest version) on iOS (latest version). My “Now playing” bar has disappeared and I don’t know what to do. But it’s only with one playlist and when I check queue there is empty playlist even tho it can still be skipped to anoth...

Newbie

I use Spotify Premium (latest version) on iOS (latest version).    My “Now playing” bar has disappeared and I don’t know what to do. But it’s only with one playlist and when I check queue...

lachiepither

Casual Listener

27448 Views

5 replies

3 likes

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Repeats same songs even on shuffle

I use the iPhone 6 and the premium spotify app. This what happens. I get in the car and it automatically connects to bluetooth media (okay). The Spotify app begins (okay). I hit shuffle play for ANY playlist, ANY album, ANY artist. I drive 15 mins to...

Gig Goer

I use the iPhone 6 and the premium spotify app. This what happens. I get in the car and it automatically connects to bluetooth media (okay). The Spotify app begins (okay). I hit shuffle play for ANY ...

Dgoldfe13

Gig Goer

1628 Views

2 replies

0 likes

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Spotify won't connect on IPod Touch

I downloaded the app on my IPod Touch. It keeps saying no internet connection even though the Wifi is on. I am in my basement so maybe not a strong enough signal?

Newbie

I downloaded the app on my IPod Touch. It keeps saying no internet connection even though the Wifi is on.  I am in my basement so maybe not a strong enough signal?

657 Views

0 replies

0 likes

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Spotify is not appearing on the locked screen

My Spotify is not appearing on the locked screen of the iphone and consequently I can not change music with my cell phone blocked and not even in the multimedia of my car. Solve it or I'll stop to pay!!!!

Newbie

My Spotify is not appearing on the locked screen of the iphone and consequently I can not change music with my cell phone blocked and not even in the multimedia of my car.   Solve it or I'll s...

kennykyle

Newbie

498 Views

1 replies

1 likes

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Can't get the sync to work

I have my PC and iPad on the same network, and I have download toggled on both. It just says: "Downloading... Waiting to download." On my ipad, and I don't know what to do. Help me please.

Newbie

I have my PC and iPad on the same network, and I have download toggled on both. It just says: "Downloading... Waiting to download." On my ipad, and I don't know what to do. Help me please.

334 Views

0 replies

0 likes

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Shuffle automatically turns on after I’ve turned it off

I’ve seen a few of these issues posted and tried the solutions given but the issue is still happening for me.I’ve noticed that if I’m listening to an album with Spotify premium and wanting to hear it straight through in order I am unable to. The firs...

Newbie

I’ve seen a few of these issues posted and tried the solutions given but the issue is still happening for me. I’ve noticed that if I’m listening to an album with Spotify premium and wanting to hea...

megalodious

Newbie

1071 Views

1 replies

1 likes

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One playlist won't play on mobile

I don't pay for spotify. Recently I've been trying to play my Halloween playist on mobile. When I click shuffle it will play a suggested track then suddenly stop. The bar where it shows what song is playing will suddenly disappear and clicking shuffl...

Newbie

I don't pay for spotify. Recently I've been trying to play my Halloween playist on mobile. When I click shuffle it will play a suggested track then suddenly stop. The bar where it shows what song is ...

433 Views

0 replies

0 likes

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Switching from Premium to Family Premium

I currently have Premium and Pay $9.99 per month. My spouse and I both have the Spotify app on our iPhones and we have the same music on our iPhones but only one of us can play music at a time. Does this mean I have to upgrade to Family Premium for b...

Casual Listener

I currently have Premium and Pay $9.99 per month. My spouse and I both have the Spotify app on our iPhones and we have the same music on our iPhones but only one of us can play music at a time. Does ...

KCmusic3

Casual Listener

708 Views

3 replies

0 likes

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Spotify stops playing abruptly

When I try to play a song, it stops playing a few seconds after it starts. It appears to be playing (the play/pause icon is still the pause symbol), but no audio comes out, and the track bar is stationary. This problem only occurs when I am using cel...

Casual Listener

When I try to play a song, it stops playing a few seconds after it starts. It appears to be playing (the play/pause icon is still the pause symbol), but no audio comes out, and the track bar is stati...

robbiek54

Casual Listener

1816 Views

4 replies

1 likes

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Playlist not showing what is playing

For the last week or so, when I go to a certain playlist, it won't show me the current song that's playing and it won't let me shuffle to the next song. But the problem is that it only does it with one of my playlists. As soon I start trying to liste...

Newbie

For the last week or so, when I go to a certain playlist, it won't show me the current song that's playing and it won't let me shuffle to the next song. But the problem is that it only does it with o...

368 Views

0 replies

0 likes

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After iOS 11 local files can only be played on the desktop and not the IPhone

After iOS 11 local files can only be played on the desktop and not the IPhone. I followed the instructions by ‘help local files’ but after I repeately removed both apps and I downloaded the playlist on the desktop, the local files still didn’t synchr...

Newbie

After iOS 11 local files can only be played on the desktop and not the IPhone. I followed the instructions by ‘help local files’  but after I repeately removed both apps and I downloaded the pla...

382 Views

0 replies

1 likes

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Family Premium

I wrote my flase name in the family living place how can i change it

Newbie

I wrote my flase name in the family living place how can i change it

317 Views

0 replies

0 likes

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Solved!! Can’t log in

I subscribed to premium and now I can’t log in! I created an account with my Facebook profile. Entered the correct details and I am met with this error. Can anyone help?

Casual Listener

I subscribed to premium and now I can’t log in! I created an account with my Facebook profile. Entered the correct details and I am met with this error. Can anyone help?    

Nico

Community Legend

1984 Views

5 replies

0 likes

Help
iOS
Login
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