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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

238264 Views

27 replies

5 likes

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  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

terryjamiahaaa

Newbie

119584 Views

118 replies

13 likes

Other
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  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2736 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305721 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131012 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Can't play podcast on iphone

Hi, when I try to open a podcast it displays a msg that Spotify can't open this type of link on this device (iPhone 6).I'm running Spotify version 6.8.0.3876 on iOS 10.1.1. Can't anyone help with this?

Newbie

Hi, when I try to open a podcast it displays a msg that Spotify can't open this type of link on this device (iPhone 6). I'm running Spotify version 6.8.0.3876 on iOS 10.1.1. Can't anyone help with...

627 Views

0 replies

0 likes

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account say free but i pay for premium

Just got a new iPhone 7plus today and when I start up Spotify it says I have free Spotify but I pay for premium and had premium on my old phone?? what can I do?

Newbie

Just got a new iPhone 7plus today and when I start up Spotify it says I have free Spotify but I pay for premium and had premium on my old phone?? what can I do?  

Catee

Community Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Navigation bar only has three tabs compared to other accounts.

So, Spotify has been really buggy off the bat for me. Creating an account has had a few errors and I did not even know my account had been reigistered until I tried it again, getting the message that my email was taken.As seen in the photos, my main ...

Casual Listener

So, Spotify has been really buggy off the bat for me. Creating an account has had a few errors and I did not even know my account had been reigistered until I tried it again, getting the message that...

Stephfurry

Newbie

519 Views

2 replies

0 likes

  • 519 Views
  • 2 replies
  • 0 likes

Billing issue

My service was cancelled on the 5fh of November, today 16th apple sent me an invoice that my payment was taken for $7.99 but I still don't have spotify service, does anybody know what's going on?

Newbie

My service was cancelled on the 5fh of November, today 16th apple sent me an invoice that my payment was taken for $7.99 but I still don't have spotify service, does anybody know what's going on?

OviiiOne

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Like a skipping cd

I just recently got the new iPhone 7 plus and when I reinstalled Spotify premium it don't work properly. It's like I'm listening to a scratched up cd. I have tried uninstalling it and reinstalling it and log back into it. Still the same skipping effe...

Newbie

I just recently got the new iPhone 7 plus and when I reinstalled Spotify premium it don't work properly. It's like I'm listening to a scratched up cd. I have tried uninstalling it and reinstalling it...

OviiiOne

Community Legend

403 Views

1 replies

0 likes

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  • 1 replies
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Ayuda!!!

Tengo línea personal y envió el mensaje al 7529 para tener premian y me reenvían un mensaje de error. No tengo tarjeta quisiera saber cómo puedo hacer para tener premiun con personal o sino con otra manera de pago

Newbie

Tengo línea personal y envió el mensaje al 7529 para tener premian y me reenvían un mensaje de error. No tengo tarjeta quisiera saber cómo puedo hacer para tener premiun con personal o sino con otra ...

OviiiOne

Community Legend

595 Views

1 replies

0 likes

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  • 1 replies
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How can i get the new navigation bar?

Hi!Im based in Norway, a country who has the new navigational bar, who switched out the old "hamburger bar". For some reason I can't get this although my friends all have it. I'm running on a iPhone 6 and been updating it and reinstalled and quitting...

Newbie

Hi! Im based in Norway, a country who has the new navigational bar, who switched out the old "hamburger bar". For some reason I can't get this although my friends all have it. I'm running on a iPh...

Maxim

Spotify Star

567 Views

1 replies

0 likes

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I'm premium but my account works as a free

I got one year of Spotify premium. After 6 months working well (Spotify premium) suddenly it became free Spotify, but I have 6 months left, how can I fix this problem?

Newbie

I got one year of Spotify premium. After 6 months working well (Spotify premium) suddenly it became free Spotify, but I have 6 months left, how can I fix this problem?

alexoligomes

Newbie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Spotify keep downloading datas on cellular network

Hello, I just noticed my data limit of my phone plan has just been reached, because Spotify is downloading datas although I turned off the option "Download over 2G, 3G" and I'm playing music that is available offline (playlist shows a green arrow).I ...

Newbie

Hello,   I just noticed my data limit of my phone plan has just been reached, because Spotify is downloading datas although I turned off the option "Download over 2G, 3G" and I'm playing ...

dicklexic

Casual Listener

529 Views

1 replies

1 likes

  • 529 Views
  • 1 replies
  • 1 likes

Keeps playing my daughters playlists, even though she's not even near the house or wife

How do I disable this? I can't listen to any of my music, halfway through a song it jumps to my daughters playlist and players her music. Thanks

Regular

How do I disable this?  I can't listen to any of my music, halfway through a song it jumps to my daughters playlist and players her music.   Thanks

crematedman

Community Legend

925 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Solved!! No Daily Mix on iOS

Hello all! I don't have any Daily Mixes on iOS. For kicks I checked on a friend's Android, and it was there. I've updated my iPhone 6s. I've been a premium user for years. I tried logging in and out, and then reinstalling spotify - Mutiple times. Sti...

Casual Listener

Hello all!  I don't have any Daily Mixes on iOS.  For kicks I checked on a friend's Android, and it was there.  I've updated my iPhone 6s.  I've been a premium user for years. &nb...

crematedman

Community Legend

4101 Views

8 replies

1 likes

  • 4101 Views
  • 8 replies
  • 1 likes

Solved!! 'Downloads' option added in Your Library menu

I recently noticed that I can now get to all my downloaded music from one place by going to Your Library -> Downloads. I'm using an iPhone 6s. I also have an iPhone 6s Plus without this Downloads option. Both versions of the app are the same. Is ther...

Newbie

I recently noticed that I can now get to all my downloaded music from one place by going to Your Library -> Downloads. I'm using an iPhone 6s. I also have an iPhone 6s Plus without this Downloads ...

Maxim

Spotify Star

1034 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify Not Working

hi. ive been having bad experiences with my spotify lately. 1; my username and password doesnt work2; i just created my account and its all glitchy thanks

Casual Listener

hi.    ive been having bad experiences with my spotify lately.  1; my username and password doesnt work 2; i just created my account and its all glitchy   thanks

lindsaypwilson

Casual Listener

693 Views

2 replies

0 likes

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  • 2 replies
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Carplay on 2017MY A3 Audi

Apple carplay is working fine on my Audi apart from the annoying fact the MMI system seems to only read the first couple of hundred or so tracks in a playlist, even though they are all valid songs and play fine if they are manulaly slected using the ...

Newbie

Apple carplay is working fine on my Audi apart from the annoying fact the MMI system seems to only read the first couple of hundred or so tracks in a playlist, even though they are all valid son...

1147 Views

0 replies

0 likes

  • 1147 Views
  • 0 replies
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Error 412

I can' t acces because of this "error 412"

Visitor

I can' t acces because of this "error 412"

Catee

Community Legend

744 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Different iPhones, different interfaces

I have Spotify app installed on an iPhone 6 and iPhone 7 but each has a different interface. I've checked the versions and both are running 6.8.0.3786. On iPhone 6, there is no "Your Library". On iPhone 6, I've deleted the app, downloaded and reinsta...

Visitor

I have Spotify app installed on an iPhone 6 and iPhone 7 but each has a different interface.  I've checked the versions and both are running 6.8.0.3786.  On iPhone 6, there is no "Your Libr...

user-removed

Not applicable

582 Views

2 replies

0 likes

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  • 2 replies
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There are songs I can't play & grayed out

Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify. I played a song from the Spotify on their phone an...

Casual Listener

Ever since I have listened on Spotify, I've always thought that there are no songs on spotify from my country (Philippines). Not until one of my friends told me that there ARE local songs on spotify....

1104lee

Newbie

2164 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Can't play any song at all.

For some reason, whenever I hit shuffle play on any playlist, the album art shows up, but then it doesn't play. When I hit the play button, all the song info disappears and shows a blank song. This happens no matter how many times I reinstall or rest...

Casual Listener

For some reason, whenever I hit shuffle play on any playlist, the album art shows up, but then it doesn't play. When I hit the play button, all the song info disappears and shows a blank song. This h...

jirehly

Casual Listener

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Spotify is skipping

Hello everyone . I have Spotify premium and it seems to be skipping which is driving me crazy and I don't understand why this is happening . Does anyone know ?Thank you

Newbie

Hello everyone . I have Spotify premium and it seems to be skipping which is driving me crazy and I don't understand why this is happening . Does anyone know ? Thank you

Rmpruim

Newbie

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes