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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37165 Views
  • 15 replies
  • 36 likes
  • 37165 Views
  • 15 replies
  • 36 likes

Battery death deletes music

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music that I had already on my device before my phone had d...

  • Casual Listener
  • This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music th...
  • marlonsphere
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Strange log in behavior Help please..

When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)

  • Newbie
  • When I try to log in with Facebook on iPad I'm directed to a different app. (Warner Archive)
  • marlonsphere
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

An Error Occurred

Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try Again" button below (which does nothing, no matter h...

  • Newbie
  • Last Friday, I was using Spotify in my car, and I went to search for a song and was told I was offline. After that, any menu I would choose (except my Library) said "An Error Occurred", with a "Try A...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

Error 404

I have changed my password and also tried to log in via Facebook and am getting the same error each time. Really frustrating

  • Newbie
  • I have changed my password and also tried to log in via Facebook and am getting the same error each time.   Really frustrating
  • marlonsphere
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Can not log in on app, on safari it works ok.

Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok.It says wrong username or password. I tried to reset the password but it still does not work.I got my account in sweden but I am now in Oslo. I never logged i...

  • Newbie
  • Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok. It says wrong username or password. I tried to reset the password but it still does not work. I got my a...
  • marlonsphere
  • Roadie
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

You've already created an account with this address.

Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn't it now just open?

  • Newbie
  • Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn'...
  • marlonsphere
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Local Files won't sync to iPhone 6a

Hello,I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is not working. Can anyone help me?

  • Casual Listener
  • Hello, I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is...
  • brandonreiff
  • Casual Listener
  • 768 Views
  • 4 replies
  • 0 likes
  • 768 Views
  • 4 replies
  • 0 likes

Car Connection dies after about 30 seconds of play

When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB. I know it's connected properly because it charges while plugged in. I choose USB from stereo options and Spotify will play for a bit, then shuts off and the error message...

  • Casual Listener
  • When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB.  I know it's connected properly because it charges while plugged in.  I choose USB from stereo options and Sp...
  • jrmcgirl
  • Casual Listener
  • 466 Views
  • 4 replies
  • 0 likes
  • 466 Views
  • 4 replies
  • 0 likes

Forgot the Apple ID i subscribed spotify to

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its cheaper. Is there other alternative way to unsubscribe? ...

  • Newbie
  • I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its ...
  • kbrooksc
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

mobile playlists song order not matching desktop order. not syncing.

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change.

  • Casual Listener
  • the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change. 
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Solved!! Have premium, cannot access downloaded playlists

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None of them have the green arrow lit anymore and it kee...

  • Casual Listener
  • I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None ...
  • johnstvc
  • Casual Listener
  • 826 Views
  • 2 replies
  • 0 likes
  • 826 Views
  • 2 replies
  • 0 likes

You're Offline

I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 dollars a month and not be able to contact anyone.How much is Apple Music? I am about to f...

  • Casual Listener
  • I am going to cancel my subscription.  I am on strong wireless and only message I get is "You're Offline"      The troubleshooting is worthless   I dont want to pay 10 do...
  • Toadtoad
  • Roadie
  • 1216 Views
  • 3 replies
  • 0 likes
  • 1216 Views
  • 3 replies
  • 0 likes

無法下載spotify

已付費使用spotify,換新機iphone7plus後無法下載app

  • Newbie
  • 已付費使用spotify,換新機iphone7plus後無法下載app
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes

Frustrated with losing offline content constantly

I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent issues where my offline music is removed (ie. the dreaded 'you have ...

  • Casual Listener
  • I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad.  For reference, I never try to use it on more than one device at the same time.   I seem to have fairly consistent ...
  • Emgerard322
  • Newbie
  • 592 Views
  • 2 replies
  • 5 likes
  • 592 Views
  • 2 replies
  • 5 likes

Starred Playlist is taking up phone memory

Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~300 songs) has the green arrow to indicate that the songs are all downloade...

IMG_9808.JPG IMG_9810.JPG
  • Newbie
  • Hi,  In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone.    However, my starred playlist (which has ~30...
  • marlonsphere
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Only 1 song in recently played album but when I search album has all songs

This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I search them however they contain all the songs on the al...

  • Newbie
  • This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I searc...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Wrong email sign up

When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my password so I can't change the email to change my pas...

  • Newbie
  • When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my pa...
  • d_p_4
  • Composer
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Create Playlist Folder

I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!

  • Newbie
  • I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!
  • kjelleiz
  • Regular
  • 1840 Views
  • 1 replies
  • 0 likes
  • 1840 Views
  • 1 replies
  • 0 likes

Album cannot be played

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the songs on it.

  • Newbie
  • I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the so...
  • nilla101
  • Newbie
  • 618 Views
  • 5 replies
  • 0 likes
  • 618 Views
  • 5 replies
  • 0 likes