Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62407 Views
  • 16 replies
  • 37 likes
  • 62407 Views
  • 16 replies
  • 37 likes

Stuck on Filter Downloads screen and cannot get out

I have a free account and went into my library to change the sort by option in artist. I accidentally clicked the filter by downloads option. Now when I go into the artist category it shows a screen with the only option to browse for artists. If i cl...

  • Casual Listener
  • I have a free account and went into my library to change the sort by option in artist.  I accidentally clicked the filter by downloads option.  Now when I go into the artist category it sho...
  • adejak123
  • Casual Listener
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

shuffle play does not work on iphone. im not a paid user. is it required to pay in order to use now?

So I am not a paid user, and I cannot use spotify on my mobile device (iPhone). did spotify change the policy recently?

  • Newbie
  • So I am not a paid user, and I cannot use spotify on my mobile device (iPhone). did spotify change the policy recently?
  • musiccornercv
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Tracks stop playing after 5-15 seconds??

For the last month I've been having this issue. I am using spotify premium on an iphone 5s (lastest operating system and the app is up to date). When I am streaming 9 out of 10 times the tracks stops right at the beggining, usually 6, 10 or 15 second...

  • Regular
  • For the last month I've been having this issue. I am using spotify premium on an iphone 5s (lastest operating system and the app is up to date). When I am streaming 9 out of 10 times the tracks stops...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Disable Spotify Connect

Was just wondering if there is any way to turn off spotify connect. It's really annoying because I share my account with my sibiling and we can't listen to music seperately. I would get spotify family, but it's $15 and it would only be my sister and ...

  • Newbie
  • Was just wondering if there is any way to turn off spotify connect. It's really annoying because I share my account with my sibiling and we can't listen to music seperately. I would get spotify famil...
  • Dreadlord
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Local Files Not Syncing

Just as the title says, my offline files are not syncing between my devices. The files are on my desktop (running Win10), but will not sync on my Macbook and iPhone. Running newest spotify version on all devices. Please help, thanks.

  • Newbie
  • Just as the title says, my offline files are not syncing between my devices. The files are on my desktop (running Win10), but will not sync on my Macbook and iPhone. Running newest spotify version on...
  • 402 Views
  • 0 replies
  • 0 likes
  • local
    local files
    offline sync
  • 402 Views
  • 0 replies
  • 0 likes

Solved!! Will 'Weekly' refreshing playlists refresh and download using cellular data?

I have a few of the Fresh Finds playlists and the Discover Weekly playlist set to be available offline. If the 'Download Using Cellular' option is enabled (in the Streaming Quality menu), will these playlist automatically refresh and download the new...

  • Regular
  • I have a few of the Fresh Finds playlists and the Discover Weekly playlist set to be available offline.   If the 'Download Using Cellular' option is enabled (in the Streaming Quality menu), wi...
  • mateusgennari
  • Music Fan
  • 729 Views
  • 1 replies
  • 1 likes
  • 729 Views
  • 1 replies
  • 1 likes

Download

Hi just want to know what the download button is for in my playlist do I need to have it on what happens if I do turn it on, do I get charged for anything or do i need to download my playlist for any reason. Thanks

  • Casual Listener
  • Hi just want to know what the download button is for in my playlist do I need to have it on what happens if I do turn it on, do I get charged for anything or do i need to download my playlist for any...
  • Lllemming
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Superuser Contribution Many issues with the iOS app - Help!

I'm a long time user and big fan of Spotify, but I'm finding (and maybe it's just me) that their app leaves an enormous amount to be desired. Having downloaded multiple albums to listen offline, I'm finding I can barely ever access them. I'll open th...

  • Newbie
  • I'm a long time user and big fan of Spotify, but I'm finding (and maybe it's just me) that their app leaves an enormous amount to be desired. Having downloaded multiple albums to listen offline, I'm ...
  • MaryS
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Iphone Offline mode

Hey guys,for a while my online mode in the spotify app online works with wifi.Though I have service the app does not connect when I'm on the run. I'm sure the settings are correct. Anyone knows about an IOS bug? Thanks in advance

  • Newbie
  • Hey guys, for a while my online mode in the spotify app online works with wifi. Though I have service the app does not connect when I'm on the run.   I'm sure the settings are correct. Anyon...
  • MaryS
  • Roadie
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Playlist won't download

Hello,My dad has made a playlist which we all follow and downloaded offline. However, he has done something and now it doesn't appear in his library and he can't save it offline on his phone. We still can though? Could anyone help me? I have no idea ...

  • Casual Listener
  • Hello, My dad has made a playlist which we all follow and downloaded offline. However, he has done something and now it doesn't appear in his library and he can't save it offline on his phone. We ...
  • ErickRGuetta
  • Community Legend
  • 453 Views
  • 5 replies
  • 0 likes
  • 453 Views
  • 5 replies
  • 0 likes

No Party Mode Option

I saw this new feature and would like to try it out, but when I click on Party, it is just like any other play list. I see no Start Party button or Mood Slider. I have the most current update, I have reinstalled the app, still everything is as it was...

  • Casual Listener
  • I saw this new feature and would like to try it out, but when I click on Party, it is just like any other play list. I see no Start Party button or Mood Slider. I have the most current update, I have...
  • billpollack
  • Newbie
  • 7900 Views
  • 10 replies
  • 0 likes
  • Party Mode
  • 7900 Views
  • 10 replies
  • 0 likes

Solved!! Accidentally deleted songs

Hi, my username is jacksonmarriner and i love spotify premium but i accidentally deleted some songs from my library and i have no clue as to if it's possible to get them back. i don't remember the names of them

  • Newbie
  • Hi, my username is jacksonmarriner and i love spotify premium but i accidentally deleted some songs from my library and i have no clue as to if it's possible to get them back. i don't remember the na...
  • mateusgennari
  • Music Fan
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Album artwork not loading for Local Files on iOS

I'm having an issue where I'm getting the generic album artwork instead of the actual album artwork when I upload Local Files into Spotify... Is there any way I can fix this?

  • Newbie
  • I'm having an issue where I'm getting the generic album artwork instead of the actual album artwork when I upload Local Files into Spotify... Is there any way I can fix this?  
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

No Premium

Sehr geehrtes spotify Team,Ich möchte Ihnen bekannt geben, dass bereits 2 Monate Geld abgebucht wurden für mein Premium. Dennoch wurde mein Premium pausiert. Ich habe versucht mir Premium erneut anzuschaffen es ist aber fehlgeschlagen obwohl das Geld...

  • Newbie
  • Sehr geehrtes spotify Team, Ich möchte Ihnen bekannt geben, dass bereits 2 Monate Geld abgebucht wurden für mein Premium. Dennoch wurde mein Premium pausiert. Ich habe versucht mir Premium erneut an...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Have to shut off/turn back on WiFi to stream?

Since the iOS 10 update I've been having this issue where when I open the app at home on WiFi, it will say I'm offline until I shut off WiFi, and have it connect via LTE. When I reactivate WiFi after it's already connected, it works flawlessly. This ...

  • Newbie
  • Since the iOS 10 update I've been having this issue where when I open the app at home on WiFi, it will say I'm offline until I shut off WiFi, and have it connect via LTE. When I reactivate WiFi after...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Solved!! Some songs can only be played on the desktop client

There are some albums that I can play on my iOS device, but today they are not playing. But the desktop client can play normally.

  • Regular
  • There are some albums that I can play on my iOS device, but today they are not playing. But the desktop client can play normally.
  • Microhoo
  • Regular
  • 772 Views
  • 7 replies
  • 0 likes
  • 772 Views
  • 7 replies
  • 0 likes

Download Mixtape

I want to download the Mixtape from Spotify. How does it work? Or isnt this possible??

  • Newbie
  • I want to download the Mixtape from Spotify. How does it work? Or isnt this possible??
  • Hubo
  • Community Legend
  • 963 Views
  • 1 replies
  • 0 likes
  • 963 Views
  • 1 replies
  • 0 likes

Waiting to Download - NOT SOLVED

Most of the post complaining about the syncing of local files to an iPhone have been marked as "solved". However, as long as the problem exists, it's not solved, is it?? I've tried every single thing on here, re-installing, re-booting, even renaming ...

  • Visitor
  • Most of the post complaining about the syncing of local files to an iPhone have been marked as "solved". However, as long as the problem exists, it's not solved, is it??   I've tried every sin...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes