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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397531 Views
  • 879 replies
  • 326 likes
  • 397531 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78582 Views
  • 124 replies
  • 32 likes
  • 78582 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17959 Views
  • 8 replies
  • 0 likes
  • 17959 Views
  • 8 replies
  • 0 likes

Ipad login fails saying I've already created an account??

Hi there, Suddenly booted from the app now it won't let me log back in. Steps taken:reset passwordrestartedreinstalled Thanks in advance

  • Casual Listener
  • Hi there,   Suddenly booted from the app now it won't let me log back in.   Steps taken: reset password restarted reinstalled   Thanks in advance  
  • woofur
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Playlists missing

Hi my app on iPhone 6s asked for log in details today for no reason that I know of but I did , but none of our playlists are there. Please help !!

  • Newbie
  • Hi my app on iPhone 6s asked for log in details today for no reason that I know of but I did , but none of our playlists are there. Please help !!
  • Astame
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Trying to understand difference between streaming and syncing

Can someone please explain the difference between streaming and syncing? Am I right in thinking streaming is when you are playing something with an Internet connection and syncing is for when you press the 'available offline' switch and it actually d...

  • Music Fan
  • Can someone please explain the difference between streaming and syncing? Am I right in thinking streaming is when you are playing something with an Internet connection and syncing is for when yo...
  • KOOLV
  • Newbie
  • 3777 Views
  • 2 replies
  • 0 likes
  • 3777 Views
  • 2 replies
  • 0 likes

Solved!! iPhone Can't Login

Web version login is working fine, but iPhone app login suddenly doesn't work at all even after 3 password changes.

  • Casual Listener
  • Web version login is working fine, but iPhone app login suddenly doesn't work at all even after 3 password changes.
  • tcuhail
  • Casual Listener
  • 547 Views
  • 6 replies
  • 1 likes
  • 547 Views
  • 6 replies
  • 1 likes

Premium gone

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium any suggestions as to why this happened

  • Casual Listener
  • I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium an...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Pay for premium now it's gone

I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium any suggestions as to why this happened

  • Casual Listener
  • I pay for premium and have been for about a year and I was listening to Spotify this morning then I kicked me off and told me to log in when I did all my music was gone and I no longer had premium an...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Spotify Crashes on iPhone

Hello! So this past weekend spotify started crashing oh my iphone 6s plus. I dunno what the problem is, as it will play a minute or two of a song and then crash. Ill start it again and the same thing happens. I have deleted and redownloaded the app a...

  • Newbie
  • Hello! So this past weekend spotify started crashing oh my iphone 6s plus. I dunno what the problem is, as it will play a minute or two of a song and then crash. Ill start it again and the same thing...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Spotify offline doesn't work

Hi !I don't know Why but on my iPhone when I put spotify offline it remains online so I use internet for listening music (sorry for my english) thank u

  • Newbie
  • Hi ! I don't know Why but on my iPhone when I put spotify offline it remains online so I use internet for listening music (sorry for my english) thank u
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

can't login on my iphone but can on the computer

I woke up this morning and tried to use my spotify on my iphone and it had logged me out. I went to login and it says the password is incorrect. I went and tried to login on the web version and with the same password and username I tried for my iphon...

  • Casual Listener
  • I woke up this morning and tried to use my spotify on my iphone and it had logged me out. I went to login and it says the password is incorrect. I went and tried to login on the web version and with ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Not working

Hi ... I was juts listening to Spotify and it kicked me out and will not allow me log back in ... I pay for premium . It's telling me that my username or password is Incorrect or that I don't have an account . I have reset my password twice and it's ...

  • Newbie
  • Hi ... I was juts listening to Spotify and it kicked me out and will not allow me log back in ... I pay for premium . It's telling me that my username or password is Incorrect or that I don't have an...
  • jennamarguerite
  • Casual Listener
  • 305 Views
  • 3 replies
  • 3 likes
  • 305 Views
  • 3 replies
  • 3 likes

Songs stop with 1-3 seconds left on track...will not continue

Just started happening to me in the past week or so. Only on my phone not on my ps4 or computer. every song gets to within 1-3 seconds left on track and then it pauses. Hitting play doesn't start it up again, only thing that works is fast forward to ...

  • Newbie
  • Just started happening to me in the past week or so. Only on my phone not on my ps4 or computer.   every song gets to within 1-3 seconds left on track and then it pauses. Hitting play doesn't ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Solved!! Iphone Problems

Hey.I don't really get, where I can contact the people working for Spotify so I hope this post reaches someone who knows.I just got A Premium account through the family deal. now I downloaded the app on my Iphone and wanted to listen to music and dow...

  • Casual Listener
  • Hey. I don't really get, where I can contact the people working for Spotify so I hope this post reaches someone who knows. I just got A Premium account through the family deal. now I downloaded the...
  • brunomusic
  • Casual Listener
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Creating a playlist

Every time I try to add songs to a playlist it says "these tracks are currently unavailable" please help!

  • Newbie
  • Every time I try to add songs to a playlist it says "these tracks are currently unavailable" please help!
  • ItsJamesJ
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Spotify Premium through the app

I did make a thread on this, asking when will it return, but I have just read someone saying that it won't return to the app at all, is that true?

  • Visitor
  • I did make a thread on this, asking when will it return, but I have just read someone saying that it won't return to the app at all, is that true?
  • user-removed
  • Not applicable
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Can't get premium on my new iPhone

I couldn't get Premium on my new iphone even I've signed out already on the old one. Now both of my iPhones got "Free".

  • Newbie
  • I couldn't get Premium on my new iphone even I've signed out already on the old one.  Now both of my iPhones got "Free". 
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Payment woes

So my subscription ran out 4 days ago and I put money into my account today but I don't know how to renew it. Is it automatically taken out?

  • Casual Listener
  • So my subscription ran out 4 days ago and I put money into my account today but I don't know how to renew it. Is it automatically taken out?
  • ItsJamesJ
  • Community Legend
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Solved!! Can't Login through Facebook

Whenever I try to login through Facebook, it won't let me. Whenever I enter in the correct information the page refreshes and then clears everything that I previously put in. It starts me back at square one. I have looked through and tried everything...

  • Casual Listener
  • Whenever I try to login through Facebook, it won't let me. Whenever I enter in the correct information the page refreshes and then clears everything that I previously put in. It starts me back at squ...
  • user-removed
  • Not applicable
  • 264 Views
  • 3 replies
  • 1 likes
  • 264 Views
  • 3 replies
  • 1 likes

spotify offline

Hi, I have a little problem... I dont know why but my 3G is activited for spotify but they say that I dont have a connection ?? So I barrely cant search for music if I don't have wifi... HELPPPPP

  • Casual Listener
  • Hi, I have a little problem... I dont know why but my 3G is activited for spotify but they say that I dont have a connection ?? So I barrely cant search for music if I don't have wifi... HELPPPPP 😞
  • mimi2305
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

When i unsync playlist or albums to get more space , the iOS app still claims that i have no space

The problem is as follows i reaches the horrible artificiella limit of 3333 offline tracks ( which in itself is unaceptable and unexcusable to do to a premium user ) ok.. However if i then unsync some albums or playlist and try to sync some other alb...

  • Roadie
  • The problem is as follows i reaches the horrible artificiella limit of 3333 offline tracks  ( which in itself is unaceptable and unexcusable to do to a premium user ) ok..    Howeve...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Paguei um plano de 6 meses à vista e ainda está como free

Olá boa noite!!!Paguei meu plano á vista ( paguei seis meses )no boleto bancário e ainda nada,minha conta continua Free...Vcs podem me ajudar por favor???Meu email: leleabdala2012@gmail.comAguardo

  • Newbie
  • Olá boa noite!!! Paguei meu plano á vista ( paguei seis meses )no boleto bancário e ainda nada,minha conta continua Free... Vcs podem me ajudar por favor??? Meu email: leleabdala2012@gmail.com Ag...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes