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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36879 Views
  • 15 replies
  • 36 likes
  • 36879 Views
  • 15 replies
  • 36 likes

· device limitation

I have had no problems since I subscribed to the Premium service but yesterday Spotify has decided that I have more than 3 devices attached to my account...........completely impossible since I only have an iPhone 6 and an iPad that have offliine pla...

  • Casual Listener
  • I have had no problems since I subscribed to the Premium service but yesterday Spotify has decided that I have more than 3 devices attached to my account...........completely impossible since I only ...
  • aodhokeady
  • Gig Goer
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! NEW iPHONE UPDATE SUCKS

I'm a power user of spotify for years now and this new iOS update pretty much blows. first off i'm a director level UI/UX designer and a premium user of spotify with around 10k followers of my playlists. i have to say i'm really getting pissed off at...

  • Casual Listener
  • I'm a power user of spotify for years now and this new iOS update pretty much blows.   first off i'm a director level UI/UX designer and a premium user of spotify with around 10k followers o...
  • Candelaer
  • Casual Listener
  • 31175 Views
  • 56 replies
  • 65 likes
  • 31175 Views
  • 56 replies
  • 65 likes

Solved!! Browse not working in iPad

Everything else working perfectly, just browse tab show weird message.I tried:1) Logout/Login2) Restart iPad3) Reinstalling app4) Removing device from offline list Nothing helps.

  • Regular
  • Everything else working perfectly, just browse tab show weird message. I tried: 1) Logout/Login 2) Restart iPad 3) Reinstalling app 4) Removing device from offline list    Nothing he...
  • Bundestrojaner
  • Casual Listener
  • 3459 Views
  • 12 replies
  • 1 likes
  • 3459 Views
  • 12 replies
  • 1 likes

Get logged out, when my phone runs out of battery?

Eventough I own Spotify Premium, when my phone turns down, I get logged out and my downloaded songs are gone?!But just since the new update! If this doesn't change, I will switch to Apple Music!Need Help please ._.

  • Casual Listener
  • Eventough I own Spotify Premium, when my phone turns down, I get logged out and my downloaded songs are gone?! But just since the new update! If this doesn't change, I will switch to Apple Music! N...
  • Swanny
  • Community Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Spotify on iPad not working behind a proxy but iPhone will

Hello, I am having trouble with spotify on ipad at a school I work at. The iPhone version will happily connect through the proxy server and work where as the iPad, pointing to the same proxy server with the same account, can not access Spotify. It si...

  • Newbie
  • Hello, I am having trouble with spotify on ipad at a school I work at. The iPhone version will happily connect through the proxy server and work where as the iPad, pointing to the same proxy server w...
  • 903 Views
  • 0 replies
  • 0 likes
  • 903 Views
  • 0 replies
  • 0 likes

Playback doesn't work

Hi there! I noticed at the gym my trainer was using Spotify with the music overlapping like a dj does. After researching, my Spotify should be doing the same thing with playback on and the overlap of 12 seconds but nothing is working! It stops the so...

  • Newbie
  • Hi there! I noticed at the gym my trainer was using Spotify with the music overlapping like a dj does. After researching, my Spotify should be doing the same thing with playback on and the overlap of...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Solved!! "An error occurred Try again" message in Browse on iPad. Tried everything

Hi,I cannot use "Browse" in the app on Wifi. Radio works.App version 6.5.0.1665iPad iOS version 9.3.5 I tried reinstalled, rebooted app, rebooted iPad, changed wifi DNS, resetting network settings. Nothing works, it just say "An error occurred. Try a...

  • Casual Listener
  • Hi, I cannot use "Browse" in the app on Wifi. Radio works. App version 6.5.0.1665 iPad iOS version 9.3.5   I tried reinstalled, rebooted app, rebooted iPad, changed wifi DNS, resetting netw...
  • SpotifyUser1213
  • Casual Listener
  • 1387 Views
  • 4 replies
  • 0 likes
  • 1387 Views
  • 4 replies
  • 0 likes

LTE data iOS not working, offline while using LTE ?

hi! i have an iPhone 5s and it has LTE data and spotify was working fine with my data (i could use it with my LTE data anywhere) but now when i use Spotify with my LTE it either says i am offline or it wont play my songs. I dont have premium and neve...

  • Newbie
  • hi! i have an iPhone 5s and it has LTE data and spotify was working fine with my data (i could use it with my LTE data anywhere) but now when i use Spotify with my LTE it either says i am offline or ...
  • 686 Views
  • 0 replies
  • 0 likes
  • 686 Views
  • 0 replies
  • 0 likes

"Browse" mode on iPad can't connect - "an error occurred"

Recently, after nothing with my devices or account changed, the browse section no longer works on my iPad. All other sections of the app work fine. The app also works fine on my iPhone. iPad and iPhone are still running iOS8 and newest version of spo...

  • Casual Listener
  • Recently, after nothing with my devices or account changed, the browse section no longer works on my iPad. All other sections of the app work fine. The app also works fine on my iPhone. iPad and iPho...
  • Swanny
  • Community Legend
  • 926 Views
  • 6 replies
  • 0 likes
  • 926 Views
  • 6 replies
  • 0 likes

Spotify doesn't see device when Bluetooth autoconnects

Recently installed a bluetooth recieved in my car, and my iPhone will connect to it automatically, but Spotify doesn't recognize any Bluetooth device available to play through. If I disconnect and reconnect the Bluetooth connection, it works, but it ...

  • Newbie
  • Recently installed a bluetooth recieved in my car, and my iPhone will connect to it automatically, but Spotify doesn't recognize any Bluetooth device available to play through.   If I disconne...
  • 708 Views
  • 0 replies
  • 0 likes
  • 708 Views
  • 0 replies
  • 0 likes

Question about Daily Mixes

I absolutely love the new daily mixes Spotify came out with last week. Actually, in my case, it's only one mix. It's mostly classic rock which is a pretty accurate depiction of what I've been listening to the past 3 years I've been using Spotify. My ...

  • Regular
  • I absolutely love the new daily mixes Spotify came out with last week. Actually, in my case, it's only one mix. It's mostly classic rock which is a pretty accurate depiction of what I've been listeni...
  • Mattosaurus
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Spotify BMW integration - Search function

Hi.I was wondering if anyone had a chance to test the latest BMW/Spotify app version.From what they states on bmw site, "search" is now available: http://www.bmw.com/com/en/owners/bmw_apps_2013/apps/spotify/index.html "From now on, you can also use t...

  • Music Fan
  • Hi. I was wondering if anyone had a chance to test the latest BMW/Spotify app version. From what they states on bmw site, "search" is now available:   http://www.bmw.com/com/en/owners/bmw_ap...
  • Garethdphillipp
  • Newbie
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Recently added songs not appearing in playlist

I previously shared a Spotify account and then the subscription was changed to family premium so I made my own account. I copied all of the songs from my previous playlist on the other account to the playlist on my new account and proceeded to add mo...

  • Newbie
  • I previously shared a Spotify account and then the subscription was changed to family premium so I made my own account. I copied all of the songs from my previous playlist on the other account to the...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Solved!! Music keep stopping?

Hi, I use iPhone 4S. After last update my Spotify keeps stopping when playing music. REALLY annoying that I have to keep logging into my phone to restart the music. What to do?

  • Visitor
  • Hi,   I use iPhone 4S. After last update my Spotify keeps stopping when playing music. REALLY annoying that I have to keep logging into my phone to restart the music.   What to do?
  • TurdFergason
  • Newbie
  • 64162 Views
  • 31 replies
  • 6 likes
  • 64162 Views
  • 31 replies
  • 6 likes

Why does my music library not load fully?

When I open the Spotify app on my iPhone, only two songs appear in my library when I choose "songs." I have hundreds of songs, and the only way to get them to load is if I close the app and reload over and over again. Sometime that doesn't work eithe...

  • Newbie
  • When I open the Spotify app on my iPhone, only two songs appear in my library when I choose "songs." I have hundreds of songs, and the only way to get them to load is if I close the app and reload ov...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Removing log in via Facebook

This driving me mad - I deactivated my Facebook account and now can't use sonos to play Spotify. Spotify suggests I create a new account but it does not take my email address I used for Facebook - when trying to fill in the support form it also doesn...

  • Newbie
  • This driving me mad - I deactivated my Facebook account and now can't use sonos to play Spotify. Spotify suggests I create a new account but it does not take my email address I used for Facebook - wh...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Solved!! "Up Next" list missing

I recently realized that I can not access the "Up Next" list on my iphone sportify app. There used to be the icon in the top right when you were in the "Now Playing" screen but that no longer exists (at least I can't find it). I can still add songs t...

  • Casual Listener
  • I recently realized that I can not access the "Up Next" list on my iphone sportify app. There used to be the icon in the top right when you were in the "Now Playing" screen but that no longer exists ...
  • bhecketh
  • Casual Listener
  • 1022 Views
  • 2 replies
  • 0 likes
  • 1022 Views
  • 2 replies
  • 0 likes

Music stops playing

I am in the military, and do not always have Internet access. Why is it my music stops playing after 30 days when I am a paying member?

  • Newbie
  • I am in the military, and do not always have Internet access. Why is it my music stops playing after 30 days when I am a paying member?
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

The tab bar only has three tabs for me.

I am a new user to Spotify. When I logged in, I saw there's only three tabs on the tab bar on the buttom of screen, which is different from that of my friend's account. There's no Browse, Radio and Library tabs. There's even no daily mix for me.... I...

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  • Visitor
  • I am a new user to Spotify. When I logged in, I saw there's only three tabs on the tab bar on the buttom of screen, which is different from that of my friend's account. There's no Browse, Radio ...
  • Maxim
  • Spotify Star
  • 835 Views
  • 1 replies
  • 0 likes
  • 835 Views
  • 1 replies
  • 0 likes