Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
139311 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Is it possible to change Discover Weekly picture?
Is it possible to change Discover Weekly picture?
Roadie
382 Views
1 replies
0 likes
I'm asking if the songs which I add to the "Your Music" section use data when I play them over and over again?
I'm asking if the songs which I add to the "Your Music" section use data when I play them over and over again?
Roadie
528 Views
1 replies
0 likes
For some reason today I went to look for my daily mixes and they are gone!! They used to be at the top of My Library but not anymore. However if I search in reccently played I can find a couple of them and play them, but I can't see all 6 of them. An...
For some reason today I went to look for my daily mixes and they are gone!! 😞 They used to be at the top of My Library but not anymore. However if I search in reccently played I can find a couple of...
Roadie
700 Views
1 replies
0 likes
I need app for Iphone for offline lyrics. Which?
I need app for Iphone for offline lyrics. Which?
736 Views
0 replies
0 likes
I can't get spotify apps through appstore
I can't get spotify apps through appstore
Spotify Star
251 Views
1 replies
0 likes
Hey there,switched from apple music to spotify finally. So far spotify is great - but one problem.I've downloaded some music to use it offline. But where is it? Is there any chance to see a list of all downloaded music? Can't find it anywhere. Thank ...
Hey there, switched from apple music to spotify finally. So far spotify is great - but one problem. I've downloaded some music to use it offline. But where is it? Is there any chance to see a list ...
Music Fan
581 Views
1 replies
0 likes
Hello! Im using a iPhone 4 with the iOS 6.01 on it. I got a Altec iMT810 docking station as a christmas gift and when i try connecting my iPhone to it it connects and plays music for about 2-3sek then pauses. When i push play again it plays for about...
Hello! Im using a iPhone 4 with the iOS 6.01 on it. I got a Altec iMT810 docking station as a christmas gift and when i try connecting my iPhone to it it connects and plays music for about...
Newbie
5826 Views
11 replies
0 likes
Brief description of the issue: Since last update it's absolutely useless downloading a playlist because, when playing a offline/downloaded playlist, app keeps using mobile data to download/play it. In less than ONE HOUR app download more than 1GB of...
Brief description of the issue: Since last update it's absolutely useless downloading a playlist because, when playing a offline/downloaded playlist, app keeps using mobile data to download/play it. ...
Roadie
1818 Views
6 replies
0 likes
Lost my password and security questions and answers, how do I cancel membership, email/ sulol99@gmail.com
Lost my password and security questions and answers, how do I cancel membership, email/ sulol99@gmail.com
Roadie
351 Views
1 replies
0 likes
I have a premium account which I was receiveing a message saying that my account was paused, even though it had been paid. I read something that said I should reinstall the app. I deleted the app and reinstalled it and now ALL my songs and playlists ...
I have a premium account which I was receiveing a message saying that my account was paused, even though it had been paid. I read something that said I should reinstall the app. I de...
Roadie
529 Views
1 replies
0 likes
My Spotify won't load passed the logging in to Facebook.
My Spotify won't load passed the logging in to Facebook.
Newbie
406 Views
1 replies
0 likes
can't send songs to followers through IOS app. I have an Iphone 5, ios8.3, and latest version of spotify. when I tap "share" then tap "send too..." then tap "Select people" it never recognizes my followers/friends and says "no results" and I can't se...
can't send songs to followers through IOS app. I have an Iphone 5, ios8.3, and latest version of spotify. when I tap "share" then tap "send too..." then tap "Select people" it never...
Regular
726 Views
2 replies
0 likes
When i start my bathroom sonos rig and want to play something else on my stereo, using two separate spotify accounts, one of them is always shut down. Why is that and what can i do to fix it?
When i start my bathroom sonos rig and want to play something else on my stereo, using two separate spotify accounts, one of them is always shut down. Why is that and what can i do to fix it?
450 Views
0 replies
0 likes
I'm stuck in shuffle limbo. If I open up the album and turn of the intertwined arrows, all songs on the playlist is still shuffled.
I'm stuck in shuffle limbo. If I open up the album and turn of the intertwined arrows, all songs on the playlist is still shuffled.
Casual Listener
352 Views
2 replies
0 likes
I have had this problem for a really long time, I've had to different spotify accounts and I experienced the problem with both of them:Some albums or tracks that I have downloaded (I have premium) and should be able to play offline do not play when I...
I have had this problem for a really long time, I've had to different spotify accounts and I experienced the problem with both of them: Some albums or tracks that I have downloaded (I have premium...
Not applicable
366 Views
1 replies
0 likes
All of a sudden I am on a road trip and my whole library is not downloaded anymore, Okay what now? I don't have wifi and I have been using premium for months and months, never had this issue. I can't listen to anything unless I turn my data on (which...
All of a sudden I am on a road trip and my whole library is not downloaded anymore, Okay what now? I don't have wifi and I have been using premium for months and months, never had this issue. I can't...
Not applicable
473 Views
1 replies
0 likes
I was listening to a playlist on spotify. The playlist stopped and my phone displayed a white and green picture of an iphone that said, "You are listening on iphone". There was a green button that said "continue" and another line of text saying use a...
I was listening to a playlist on spotify. The playlist stopped and my phone displayed a white and green picture of an iphone that said, "You are listening on iphone". There was a green bu...
Not applicable
534 Views
1 replies
0 likes
I have local files downloaded onto my computer that are on a playlist I can access on my iPhone and computer. I even have the playlist downloaded on my phone. However, I can not play the local files from my phone. I followed the directions to sync th...
I have local files downloaded onto my computer that are on a playlist I can access on my iPhone and computer. I even have the playlist downloaded on my phone. However, I can not play the local files&...
Not applicable
511 Views
1 replies
0 likes
I updated my premium subscription and it said it will resume on 10/26 which was yesterday but when I logged back in to the app it said it's still paused no matter how many times I log back in
I updated my premium subscription and it said it will resume on 10/26 which was yesterday but when I logged back in to the app it said it's still paused no matter how many times I log back in
Not applicable
404 Views
1 replies
0 likes
