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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48325 Views
  • 15 replies
  • 36 likes
  • 48325 Views
  • 15 replies
  • 36 likes

Error 404

I have changed my password and also tried to log in via Facebook and am getting the same error each time. Really frustrating

  • Newbie
  • I have changed my password and also tried to log in via Facebook and am getting the same error each time.   Really frustrating
  • marlonsphere
  • Roadie
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Solved!! Can not log in on app, on safari it works ok.

Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok.It says wrong username or password. I tried to reset the password but it still does not work.I got my account in sweden but I am now in Oslo. I never logged i...

  • Newbie
  • Hi i can not log in on the app on the iphone or the ipad but on the wed(safari) it works ok. It says wrong username or password. I tried to reset the password but it still does not work. I got my a...
  • marlonsphere
  • Roadie
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

You've already created an account with this address.

Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn't it now just open?

  • Newbie
  • Trying to log into my account that stopped for some reason unknown. Entered my bank details invited to log on. Get message you already created an account with this email address. Great, so why doesn'...
  • marlonsphere
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Local Files won't sync to iPhone 6a

Hello,I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is not working. Can anyone help me?

  • Casual Listener
  • Hello, I am trying to sync local files to my iPhone 6s and it does not seem to be working. I did it once before ad\nd it worked just fine, but I forgot how to do it and now whatever I try to sync is...
  • brandonreiff
  • Casual Listener
  • 807 Views
  • 4 replies
  • 0 likes
  • 807 Views
  • 4 replies
  • 0 likes

Car Connection dies after about 30 seconds of play

When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB. I know it's connected properly because it charges while plugged in. I choose USB from stereo options and Spotify will play for a bit, then shuts off and the error message...

  • Casual Listener
  • When I am in my car, I connect my iPhone 6 (running ios9) to my car with a USB.  I know it's connected properly because it charges while plugged in.  I choose USB from stereo options and Sp...
  • jrmcgirl
  • Casual Listener
  • 494 Views
  • 4 replies
  • 0 likes
  • 494 Views
  • 4 replies
  • 0 likes

Forgot the Apple ID i subscribed spotify to

I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its cheaper. Is there other alternative way to unsubscribe? ...

  • Newbie
  • I've been on premium since October 2015 and would like to unsubscribe spotify however i forgot the Apple ID that i subscribed spotify to. I'm planning to subscribe again via Singtel because its ...
  • kbrooksc
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

mobile playlists song order not matching desktop order. not syncing.

the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change.

  • Casual Listener
  • the song orders on my playlists on my mobile (ios) wont match the order on my laptop app. i've logged out and resest my mobile app several times and no change. 
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Solved!! Have premium, cannot access downloaded playlists

I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None of them have the green arrow lit anymore and it kee...

  • Casual Listener
  • I have a premium spotify account and have been listening in "offline" mode for over a year to all the playlists or albums I have downloaded. This morning I get on and cannot access any of them. None ...
  • johnstvc
  • Casual Listener
  • 856 Views
  • 2 replies
  • 0 likes
  • 856 Views
  • 2 replies
  • 0 likes

You're Offline

I am going to cancel my subscription. I am on strong wireless and only message I get is "You're Offline" The troubleshooting is worthless I dont want to pay 10 dollars a month and not be able to contact anyone.How much is Apple Music? I am about to f...

  • Casual Listener
  • I am going to cancel my subscription.  I am on strong wireless and only message I get is "You're Offline"      The troubleshooting is worthless   I dont want to pay 10 do...
  • Toadtoad
  • Roadie
  • 1244 Views
  • 3 replies
  • 0 likes
  • 1244 Views
  • 3 replies
  • 0 likes

無法下載spotify

已付費使用spotify,換新機iphone7plus後無法下載app

  • Newbie
  • 已付費使用spotify,換新機iphone7plus後無法下載app
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Frustrated with losing offline content constantly

I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad. For reference, I never try to use it on more than one device at the same time. I seem to have fairly consistent issues where my offline music is removed (ie. the dreaded 'you have ...

  • Casual Listener
  • I use Spotify on 3 mobile devices - an iPod, and iPhone, and an iPad.  For reference, I never try to use it on more than one device at the same time.   I seem to have fairly consistent ...
  • Emgerard322
  • Newbie
  • 615 Views
  • 2 replies
  • 5 likes
  • 615 Views
  • 2 replies
  • 5 likes

Starred Playlist is taking up phone memory

Hi, In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone. However, my starred playlist (which has ~300 songs) has the green arrow to indicate that the songs are all downloade...

IMG_9808.JPG IMG_9810.JPG
  • Newbie
  • Hi,  In a bid to free up my phone memory, I "un-downloaded" all my spotify playlists as it was taking up the most memory on my iphone.    However, my starred playlist (which has ~30...
  • marlonsphere
  • Roadie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Only 1 song in recently played album but when I search album has all songs

This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I search them however they contain all the songs on the al...

  • Newbie
  • This has been happening for a couple of months now and it is odd. When I click on Take Care and If You're Reading This It's Too Late albums in recently played they only contain one song. When I searc...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Wrong email sign up

When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my password so I can't change the email to change my pas...

  • Newbie
  • When I originally signed up I typed my email address in wrong, I was suppose to type @gmail.co.uk but instead I typed @gmail.com. Iv tried to change it on my account settings but Iv also forgot my pa...
  • d_p_4
  • Composer
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Create Playlist Folder

I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!

  • Newbie
  • I was wondering if there is a way i can make playlist folders on the iphone app. I tried on desktop but was unable and so i didnt know if there was another way you had to do it!
  • kjelleiz
  • Regular
  • 1858 Views
  • 1 replies
  • 0 likes
  • 1858 Views
  • 1 replies
  • 0 likes

Album cannot be played

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the songs on it.

  • Newbie
  • I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the so...
  • nilla101
  • Newbie
  • 647 Views
  • 5 replies
  • 0 likes
  • 647 Views
  • 5 replies
  • 0 likes

[iOS][Playlists] Playlist shuffle playing bug?

Device: iOS 10.0.2 on iPhoneWhen I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually press the next song button. This problem may be caused ...

  • Newbie
  • Device: iOS 10.0.2 on iPhone When I press the "Shuffle Play" button in any one of my playlist, the first random song will be played repeatly. The "shuffle" function does not work until I manually pr...
  • 391 Views
  • 0 replies
  • 0 likes
  • iOS
    Playlists
  • 391 Views
  • 0 replies
  • 0 likes

No autoplay

Hi, I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song (~2sec before the end) the music stops and there is not autoplay to the...

  • Newbie
  • Hi,    I have some issues with Spotify on my iPhone (iOS 10.0.2, with the last version of the spotify software). When I start a playlist, it starts a song but by the end of the song ...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Album cannot be played, but only on phone

I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea why.

  • Casual Listener
  • I just added a new album to my playlist but my app says the songs can't be played. But when I tryed playing them on my computer it worked. So the songs only don't play on my phone and I have no idea ...
  • tasharoy
  • Casual Listener
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes