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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48097 Views
  • 15 replies
  • 36 likes
  • 48097 Views
  • 15 replies
  • 36 likes

Spotify CarPlay either steals control from other apps or doesn't play at all

There is a major bug with Spotify's CarPlay implementation that manifests one of two ways:Spotify always starts playing whenever CarPlay connects even when it was not the last audio app to play. It will even wrest control away from the audio app that...

  • Regular
  • There is a major bug with Spotify's CarPlay implementation that manifests one of two ways: Spotify always starts playing whenever CarPlay connects even when it was not the last audio app to play....
  • mcwinterr
  • Casual Listener
  • 3146 Views
  • 8 replies
  • 2 likes
  • 3146 Views
  • 8 replies
  • 2 likes

new phone account changed

My dad gets Spotify premium through his work for free and I had it on my iPhone 6s. I just got my iPhone 7 yesterday and downloaded the spoitfy app, logged into my account and my account was changed to a free account and none of my music was there. W...

  • Casual Listener
  • My dad gets Spotify premium through his work for free and I had it on my iPhone 6s. I just got my iPhone 7 yesterday and downloaded the spoitfy app, logged into my account and my account was cha...
  • Maxim
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

iOS devices not signing into Premium Account

i am on Spotify online and i am capable of accessing my premium account and playlists. However, when I sign into my account on my iPad and iPhone, my Premium account does not transfer... It says I am logged in correctly but using the Free Spotify! Th...

  • Newbie
  • i am on Spotify online and i am capable of accessing my premium account and playlists. However, when I sign into my account on my iPad and iPhone, my Premium account does not transfer... It says I am...
  • Jman1119
  • Newbie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Not opening

Spotify icon is dark and it will not open. Just says "waiting" under neith and nothing happens. Try to delete it so I can re download it and nothing happens. Thanks

  • Newbie
  • Spotify icon is dark and it will not open. Just says "waiting" under neith and nothing happens. Try to delete it so I can re download it and nothing happens. Thanks
  • kmascaro0908
  • Casual Listener
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Hola, necesito ayuda!

Ya van como 5 veces o mas que descargo mi playlist y se descarga todo bien pero ya cuando no estoy en internet la reproduzco y casi la mayoria de las canciones estan bien pero otras no se reproducen hasta que tenga internet eso que ya las descarge ay...

  • Newbie
  • Ya van como 5 veces o mas que descargo mi playlist y se descarga todo bien pero ya cuando no estoy en internet la reproduzco y casi la mayoria de las canciones estan bien pero otras no se reproducen ...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Suggested songs

I'm really starting to get pissed. I've started listening to albums with over 20 songs on them and getting crappy suggested songs that run like 6 in a row and not the music I clicked on. Not only is it suggested music I'm listening to instrumental mu...

  • Newbie
  • I'm really starting to get pissed. I've started listening to albums with over 20 songs on them and getting crappy suggested songs that run like 6 in a row and not the music I clicked on. Not only is ...
  • 333 Views
  • 0 replies
  • 5 likes
  • 333 Views
  • 0 replies
  • 5 likes

Acct has been hacked.

Someone else's music interrupts mine.'Nikita's playlist is now playing'

  • Casual Listener
  • Someone else's music interrupts mine. 'Nikita's playlist is now playing'
  • Rembrandt76
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

no more premium?

less than a month ago, i bought a 12 month spotify premium card, and just today i got a "spotify abroad" error on both my laptop and my phone. i figured out how to fix that, but i no longer have premium. please help!

  • Newbie
  • less than a month ago, i bought a 12 month spotify premium card, and just today i got a "spotify abroad" error on both my laptop and my phone. i figured out how to fix that, but i no longer have prem...
  • marlonsphere
  • Roadie
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Spotify Premium on iPhone

On 10/4/2016, I made a Spotify account so I get Spotify premium for 7 days. The only time I can listen to my playlist is if I'm connected to wifi and it will only let me "shuffle play."i tried download my playlist so I can listen to it offline but it...

  • Newbie
  • On 10/4/2016, I made a Spotify account so I get Spotify premium for 7 days.  The only time I can listen to my playlist is if I'm connected to wifi and it will only let me "shuffle play." i tri...
  • osornios
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Itunes Credit to Subscribe to Spotify Premium

I want to know how to get premium on the app on iPhone. I am currently running version 6.5

  • Newbie
  • I want to know how to get premium on the app on iPhone. I am currently running version 6.5
  • osornios
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Music I want won't play for my iPhone

Hi everyone, So I just got the computer program as well as the mobile app, and I just have a free account as of now. My computer program works great, but my phone is a different story. Whenever I try and tap a song to play, nothing happens. Instead i...

  • Newbie
  • Hi everyone,  So I just got the computer program as well as the mobile app, and I just have a free account as of now. My computer program works great, but my phone is a different story. Wheneve...
  • MichaelJerzak
  • Composer
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! songs disappeared

I updated to the IOS 10 and then attempted downloading all of my songs with no wifi connection. It was downloading but very slowly mind you. However, when I reopened Spotify all of my songs had disappeared. This made me real sad because this is the s...

  • Casual Listener
  • I updated to the IOS 10 and then attempted downloading all of my songs with no wifi connection. It was downloading but very slowly mind you. However, when I reopened Spotify all of my songs had disap...
  • aalliniece94
  • Casual Listener
  • 481 Views
  • 3 replies
  • 0 likes
  • 481 Views
  • 3 replies
  • 0 likes

Album Art Does Not Match Album

For some reason a large portion of my music had its album art changed to a different album. As an example, a track clearly says "Queen" "Death on Two Legs" and "A Night at the Opera" but the album art shown is for Queen's Greatest Hits instead of A N...

  • Regular
  • For some reason a large portion of my music had its album art changed to a different album. As an example, a track clearly says "Queen" "Death on Two Legs" and "A Night at the Opera" but the album ar...
  • CudaHemi
  • Newbie
  • 1508 Views
  • 5 replies
  • 1 likes
  • 1508 Views
  • 5 replies
  • 1 likes

Can't see the album artwork offline

I can not view the album artwork while im listening offline. I think this happened after I upgraded my phone to iOS10. PLEASE SOMEONE HELO ME!I am using and iPhone 6 btw.

  • Newbie
  • I can not view the album artwork while im listening offline. I think this happened after I upgraded my phone to iOS10. PLEASE SOMEONE HELO ME! I am using and iPhone 6 btw.
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Syncing Local Library/iTunes Songs from Computer Spotify to iPhone 5S Spotify

I am having trouble getting songs from my computer to sync to my spotify on my iPhone 5S. In the past, I have downloaded remixes and other songs and they have gone into my iTunes playlist on my Mac computer. Then, I go to Spotify and place those loca...

  • Casual Listener
  • I am having trouble getting songs from my computer to sync to my spotify on my iPhone 5S. In the past, I have downloaded remixes and other songs and they have gone into my iTunes playlist on my Mac c...
  • 728 Views
  • 0 replies
  • 1 likes
  • iphone
    itunes
    Mac
    offline sync
  • 728 Views
  • 0 replies
  • 1 likes

AYUDA CON LA APLICACION EN IOS

SEÑORES, POR QUÉ LA APLICACIÓN ME PESA CADA VEZ MAS, SI NISIQUIERA DESCARGO MUSICAS. RECIEN TENGO LA APLICACIÓN INSTALADA HACE UN PAR DE DIAS Y YA PASO 1GB DE PESO. ¿ALGUIEN ME PUEDE EXPLICAR COMO FUNCIONA ESTO? YA QUE EN IOS NO SE PUEDE BORRAR EL CA...

  • Newbie
  • SEÑORES, POR QUÉ LA APLICACIÓN ME PESA CADA VEZ MAS, SI NISIQUIERA DESCARGO MUSICAS. RECIEN TENGO LA APLICACIÓN INSTALADA HACE UN PAR DE DIAS Y YA PASO 1GB DE PESO. ¿ALGUIEN ME PUEDE EXPLICAR COMO FU...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Spotify premium/trial not working on mobile

So I got Spotify premium right, and it works on my computer and it says I have premium on my computer and mobile website. However, it says I have the free version on my phone still. I've tried reinstalling the app and logging out and back in, to no a...

  • Newbie
  • So I got Spotify premium right, and it works on my computer and it says I have premium on my computer and mobile website. However, it says I have the free version on my phone still. I've tried reinst...
  • munjili
  • Casual Listener
  • 1325 Views
  • 4 replies
  • 0 likes
  • 1325 Views
  • 4 replies
  • 0 likes

Solved!! IOS 6 ON MERCEDES MEDIA INTERFACE NOT RUNNING

Recently I updated my iphone to the IOS 6. The problem is that although my spotify app ran perfect on IOS 5 connected to the Mercedes Media Interface, with the IOS 6 the Mercedes Audio System tells me "no playable files". Anyone could solve the probl...

  • Newbie
  •     Recently I updated my iphone to the IOS 6. The problem is that although my spotify app ran perfect on IOS 5 connected to the Mercedes Media Interface, with the IOS 6 the Mercedes Au...
  • viaabruzzo
  • Casual Listener
  • 9436 Views
  • 6 replies
  • 0 likes
  • 9436 Views
  • 6 replies
  • 0 likes

Spotify stops playing and connects to other iPhones?!

I posted this accidentaly in the Android section, here is my original Problem: Hey folks, since a couple of weeks my Spotify (on PC and iPhone) stops playing music and connects to other, unknown devices(mostly iPhones)! After it stops playing my musi...

  • Casual Listener
  • I posted this accidentaly in the Android section, here is my original Problem:   Hey folks, since a couple of weeks my Spotify (on PC and iPhone) stops playing music and connects to other, unk...
  • tkkimball
  • Newbie
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes