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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48294 Views
  • 15 replies
  • 36 likes
  • 48294 Views
  • 15 replies
  • 36 likes

Spotify BMW integration - Search function

Hi.I was wondering if anyone had a chance to test the latest BMW/Spotify app version.From what they states on bmw site, "search" is now available: http://www.bmw.com/com/en/owners/bmw_apps_2013/apps/spotify/index.html "From now on, you can also use t...

  • Music Fan
  • Hi. I was wondering if anyone had a chance to test the latest BMW/Spotify app version. From what they states on bmw site, "search" is now available:   http://www.bmw.com/com/en/owners/bmw_ap...
  • Garethdphillipp
  • Newbie
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Recently added songs not appearing in playlist

I previously shared a Spotify account and then the subscription was changed to family premium so I made my own account. I copied all of the songs from my previous playlist on the other account to the playlist on my new account and proceeded to add mo...

  • Newbie
  • I previously shared a Spotify account and then the subscription was changed to family premium so I made my own account. I copied all of the songs from my previous playlist on the other account to the...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Music keep stopping?

Hi, I use iPhone 4S. After last update my Spotify keeps stopping when playing music. REALLY annoying that I have to keep logging into my phone to restart the music. What to do?

  • Visitor
  • Hi,   I use iPhone 4S. After last update my Spotify keeps stopping when playing music. REALLY annoying that I have to keep logging into my phone to restart the music.   What to do?
  • TurdFergason
  • Newbie
  • 64331 Views
  • 31 replies
  • 6 likes
  • 64331 Views
  • 31 replies
  • 6 likes

Why does my music library not load fully?

When I open the Spotify app on my iPhone, only two songs appear in my library when I choose "songs." I have hundreds of songs, and the only way to get them to load is if I close the app and reload over and over again. Sometime that doesn't work eithe...

  • Newbie
  • When I open the Spotify app on my iPhone, only two songs appear in my library when I choose "songs." I have hundreds of songs, and the only way to get them to load is if I close the app and reload ov...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Removing log in via Facebook

This driving me mad - I deactivated my Facebook account and now can't use sonos to play Spotify. Spotify suggests I create a new account but it does not take my email address I used for Facebook - when trying to fill in the support form it also doesn...

  • Newbie
  • This driving me mad - I deactivated my Facebook account and now can't use sonos to play Spotify. Spotify suggests I create a new account but it does not take my email address I used for Facebook - wh...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! "Up Next" list missing

I recently realized that I can not access the "Up Next" list on my iphone sportify app. There used to be the icon in the top right when you were in the "Now Playing" screen but that no longer exists (at least I can't find it). I can still add songs t...

  • Casual Listener
  • I recently realized that I can not access the "Up Next" list on my iphone sportify app. There used to be the icon in the top right when you were in the "Now Playing" screen but that no longer exists ...
  • bhecketh
  • Casual Listener
  • 1042 Views
  • 2 replies
  • 0 likes
  • 1042 Views
  • 2 replies
  • 0 likes

Music stops playing

I am in the military, and do not always have Internet access. Why is it my music stops playing after 30 days when I am a paying member?

  • Newbie
  • I am in the military, and do not always have Internet access. Why is it my music stops playing after 30 days when I am a paying member?
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

The tab bar only has three tabs for me.

I am a new user to Spotify. When I logged in, I saw there's only three tabs on the tab bar on the buttom of screen, which is different from that of my friend's account. There's no Browse, Radio and Library tabs. There's even no daily mix for me.... I...

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  • Visitor
  • I am a new user to Spotify. When I logged in, I saw there's only three tabs on the tab bar on the buttom of screen, which is different from that of my friend's account. There's no Browse, Radio ...
  • Maxim
  • Spotify Star
  • 867 Views
  • 1 replies
  • 0 likes
  • 867 Views
  • 1 replies
  • 0 likes

Trouble downloading

Hi everyone,I'm unable to download Dillon Francis' new song 'Anywhere'. No matter what I try it won't play or download. Any other song works totally fine.Help!?

  • Newbie
  • Hi everyone, I'm unable to download Dillon Francis' new song 'Anywhere'. No matter what I try it won't play or download. Any other song works totally fine. Help!?
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

iPad login issues

HiI have a premium account which works fine on my laptop and iphone but not on my ipad.I have tried reinstalling the app numerous times and rebooting the device. Before this it was saying that the device was offline even though there was an active in...

  • Newbie
  • Hi I have a premium account which works fine on my laptop and iphone but not on my ipad. I have tried reinstalling the app numerous times and rebooting the device. Before this it was saying that th...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Solved!! Some songs wont play

I have a lot of songs that wont play when in offline mode, it's random on the playlist and it is downloaded.. any tips? Getting annoyed as I do pay for this every month..

  • Newbie
  • I have a lot of songs that wont play when in offline mode, it's random on the playlist and it is downloaded.. any tips? Getting annoyed as I do pay for this every month..
  • carolinefaithm
  • Newbie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Toyota Entune freezing

When playing Spotify with Toyota Entune or via Bluetooth, Spotify will pause within 51 seconds of any song that is played, this problem also happens when connected through the auxiliary cable and USB cable. I have the most update to date software for...

  • Casual Listener
  • When playing Spotify with Toyota Entune or via Bluetooth, Spotify will pause within 51 seconds of any song that is played, this problem also happens when connected through the auxiliary cable and USB...
  • bmdolecheck
  • Casual Listener
  • 7706 Views
  • 4 replies
  • 0 likes
  • 7706 Views
  • 4 replies
  • 0 likes

When I try to choose a song the shuffle pops

Im trying to enjoy my music but when i click a song i want to play the "Shuffle" pops in and out... ive logged in and out then i undownloaded the app and installed it and nothing. Please help thanks!

  • Newbie
  • Im trying to enjoy my music but when i click a song i want to play the "Shuffle" pops in and out... ive logged in and out then i undownloaded the app and installed it and nothing. Please help thanks!
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

renewing Spotify spark code

spark hasn't sent my code to renew my Spotify account after renewing my spark plan

  • Casual Listener
  • spark hasn't sent my code to renew my Spotify account after renewing my spark plan
  • JustGinge
  • Newbie
  • 616 Views
  • 2 replies
  • 1 likes
  • 616 Views
  • 2 replies
  • 1 likes

iPhone 7

I just got a new phone on Friday. In the App Store, it's showing that Spotify is downloading ever since Friday. I've restarted my phone and everything. I don't know what else to do, and I'm missing my music. Please help!

  • Newbie
  • I just got a new phone on Friday. In the App Store, it's showing that Spotify is downloading ever since Friday. I've restarted my phone and everything. I don't know what else to do, and I'm missing m...
  • 508 Views
  • 0 replies
  • 0 likes
  • 508 Views
  • 0 replies
  • 0 likes

No album art

The album art not showing up in offline mode (wifi off and cellular data off) after I download albums and adding songs to a playlist. There is a music note showing up. This occurs after installing iOS 10. I'm using iPhone 6..

  • Newbie
  • The album art not showing up in offline mode (wifi off and cellular data off) after I download albums and adding songs to a playlist. There is a music note showing up. This occurs after installing iO...
  • user-removed
  • Not applicable
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Re-Downloading my Music when logging out of all devises and account being used elsewhere!!

Hi,I have quite a few playlists I have built up. i have also played sotify on many devises and forgotten to log out to the point i wil be listening to music and it will pause because it is being used somewhere else. When i log out of all other devise...

  • Newbie
  • Hi, I have quite a few playlists I have built up. i have also played sotify on many devises and forgotten to log out to the point i wil be listening to music and it will pause because it is being us...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Album covers not showing

I have the version 6.5.0 of Spotify with IOS 10 on my iPhone 6. Album covers are not showing neither in my music or in the home screen.It has been about 2 weeks. I already deleted and re-installed the application.

  • Regular
  • I have the version 6.5.0 of Spotify with IOS 10 on my iPhone 6.   Album covers are not showing neither in my music or in the home screen. It has been about 2 weeks. I already deleted and re-i...
  • sevcikfam
  • Newbie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Spotify playlist through Iphone 5 connected to BMW X3 stops after 10 minutes

If I connect my Iphone (with Spotify playlists) to my connected drive BMW X3 (new) the music stops automatically after 10 minutes. After pushing radio and media it continues till the next 10 minutes are past. How to solve?

  • Newbie
  • If I connect my Iphone (with Spotify playlists) to my connected drive BMW X3 (new) the music stops automatically after 10 minutes. After pushing radio and media it continues till the next 1...
  • natakasi1986
  • Casual Listener
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Solved!! cannot switch off shuffle play

I have switched off the shuffle play (from green to white) but playlists continue to play in shuffle mode ???

  • Casual Listener
  • I have switched off the shuffle play (from green to white) but playlists continue to play in shuffle mode ???
  • Arianagrande931
  • Casual Listener
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes