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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

243084 Views

27 replies

5 likes

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  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

126593 Views

119 replies

13 likes

Other
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  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3044 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

308101 Views

62 replies

16 likes

  • 308101 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

132247 Views

19 replies

38 likes

  • 132247 Views
  • 19 replies
  • 38 likes

iPod touch compatibility

I have an old I pod touch and speaker set. The speakers don't run of Bluetooth or wifi. I wanted to permently plug in my iPod touch so I can change the music from my computer. I can click on the green text and switch between computer and phone. Howev...

Newbie

I have an old I pod touch and speaker set. The speakers don't run of Bluetooth or wifi. I wanted to permently plug in my iPod touch so I can change the music from my computer. I can click on the gree...

nickh_

Regular

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Can login using browser but not when using iPad app

Just upgraded to Premium Family.Seemed to be working fine, sent invite, got family member logged in and can see the family member as active on the admin account.Family member can log-in using browser but when using iPad app can't.Have tried changing ...

Newbie

Just upgraded to Premium Family. Seemed to be working fine, sent invite, got family member logged in and can see the family member as active on the admin account. Family member can log-in using bro...

marlonsphere

Roadie

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
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Solved!! Where is the settings menu on iPhone 7?

I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the settings menu that'd be great, this is maddening.

Newbie

I have an iPhone 7 that is running iOS 10 and i cannot find the settings menu anywhere. The only options I can see are Home, Browse, Search, Radio, and Your Library. If anyone could help me find the ...

marlonsphere

Roadie

8972 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cannot login on iOS 6.1.6 (iTouch)

Recently booted up my old iTouch (running iOS 6.1.6) and I'm completely unable to log in via Facebook. I type in the required bits, then end up with a page full of complete gibberish as opposed to any form of actual login. Very frustrated, nothing I ...

Casual Listener

Recently booted up my old iTouch (running iOS 6.1.6) and I'm completely unable to log in via Facebook. I type in the required bits, then end up with a page full of complete gibberish as opposed to an...

marlonsphere

Roadie

965 Views

1 replies

0 likes

  • 965 Views
  • 1 replies
  • 0 likes

I keep getting ads on IPad even tho I have Premium

I have Premium. I don't get any ads on my computer. On my IPad tho, I keep getting ads. Is the IPad different? When I tried Spotify Help, it said to "log out" but I can't figure out how to do that on the IPad version. Also, on my computer, I can exit...

Gig Goer

I have Premium. I don't get any ads on my computer. On my IPad tho, I keep getting ads. Is the IPad different? When I tried Spotify Help, it said to "log out" but I can't figure out how to do that on...

marlonsphere

Roadie

891 Views

5 replies

0 likes

  • 891 Views
  • 5 replies
  • 0 likes

No "Spotify Connect" on IPhone 6! Kein "SC" auf dem IPhone!

On IPhone there is "Spotify Connect" unavaiable at the moment. There is not "SC" Button also i open Spotify on my Samsung Smart TV or Acer Desktop Pc!Auf dem IPhone ist "Spotify Connect" momentan nicht verfügbar! Das "SC" Auswahlfeld fehlt. Auch wenn...

Newbie

On IPhone there is "Spotify Connect" unavaiable at the moment. There is not "SC" Button also i open Spotify on my Samsung Smart TV or Acer Desktop Pc! Auf dem IPhone ist "Spotify Connect" momentan...

burner

Roadie

522 Views

2 replies

0 likes

  • 522 Views
  • 2 replies
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Downloaded songs won't play

I have this problem only on my iPhone, Spotify works perfectly on my computer.I have premium, but when I download music - both albums and playlists - very often the songs won't play in offline mode. They appear to be downloaded, but they don't start ...

Newbie

I have this problem only on my iPhone, Spotify works perfectly on my computer. I have premium, but when I download music - both albums and playlists - very often the songs won't play in offline mode...

537 Views

0 replies

0 likes

  • 537 Views
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Solved!! Does the new "save music" feature take up space on iPhone?

When I use Spotify's new "Save" music feature (which has replaced the "Starred" option), where is the music being saved to? I already don't like the "Save" feature for many reasons, but if it's saving music by taking space on my phone then I'll like ...

Regular

When I use Spotify's new "Save" music feature (which has replaced the "Starred" option), where is the music being saved to?  I already don't like the "Save" feature for many reaso...

user-removed

Not applicable

8806 Views

3 replies

0 likes

available offline
iphone
save
space
storage
  • 8806 Views
  • 3 replies
  • 0 likes

Solved!! Can't add songs to my playlist while offline?

I'm not sure whether this behaviour is intended or if I've encountered a bug.... I made all my songs "available offline". Then, I took my iPad on an airplane (no internet connectivity) and listened to all those songs, with the intention of moving the...

Casual Listener

I'm not sure whether this behaviour is intended or if I've encountered a bug....   I made all my songs "available offline". Then, I took my iPad on an airplane (no internet connectivity) and l...

silentpilgrim

Regular

2213 Views

6 replies

1 likes

  • 2213 Views
  • 6 replies
  • 1 likes

Daily Mix

The daily mix is one of my favorite things in the world. For some reason, playback in iOS isn't gapless. In fact, Spotify abruptly skips to the next song ~20 seconds before the current song is over. My settings are set to gapless playback and crossfa...

Newbie

The daily mix is one of my favorite things in the world. For some reason, playback in iOS isn't gapless. In fact, Spotify abruptly skips to the next song ~20 seconds before the current song is over. ...

799 Views

0 replies

0 likes

Crossfade
gapless
playback
  • 799 Views
  • 0 replies
  • 0 likes

How to turn off shuffle play?!?!?

When I try to turn off shuffle play a message keep popping up asking me to upgrade to premium. So there is no way to turn off shuffle play if I'm not premium user ?!?!?! That's ridiculous .

Newbie

When I try to turn off shuffle play a message keep popping up asking me to upgrade to premium. So there is no way to turn off shuffle play if I'm not premium user ?!?!?! That's ridiculous .

CrazYR00kie

Regular

978 Views

1 replies

0 likes

  • 978 Views
  • 1 replies
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Solved!! Uploading songs from compter

I have added a bunch of songs from my computer to the iPhone app. After they were uploaded, I saved the songs to My Library. When I go to Your Library>Songs I am able to see the songs that I uploaded. But if I go to Your Library>Artists I am not able...

Regular

I have added a bunch of songs from my computer to the iPhone app. After they were uploaded, I saved the songs to My Library. When I go to Your Library>Songs I am able to see the songs that I uploa...

musiccornercv

Roadie

896 Views

5 replies

0 likes

  • 896 Views
  • 5 replies
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I have premium and can't stop the random

I have premium and can't stop the random while playing any list, I want to listen some playlist in a certain order and can't! And obviously have not selected the random option.

Newbie

I have premium and can't stop the random while playing any list, I want to listen some playlist in a certain order and can't!  And obviously have not selected the random option.

musiccornercv

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Mobile data usage

Hi,I had to install a backup on my iPhone after an exchange of the device and then Spotify had to download my library. I did this using my wifi and all songs are downloaded again - at least Spotify is not showing that a download is still in progress....

Gig Goer

Hi, I had to install a backup on my iPhone after an exchange of the device and then Spotify had to download my library. I did this using my wifi and all songs are downloaded again - at least Spoti...

razum

Regular

740 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Contact Spotify Support Form Is Useless

They just send an automated email to go to the community page or web site, which doesn't help when the activated gift card doesn't work and can't be returned. Does anyone know how to actually get in touch with someone who can help?

Regular

 They just send an automated email to go to the community page or web site, which doesn't help when the activated gift card doesn't work and can't be returned.  Does anyone know how to actu...

R-ODD

Newbie

1041 Views

3 replies

1 likes

  • 1041 Views
  • 3 replies
  • 1 likes

Sharing with Friends not working on iPhone

So I'm wondering if anybody can help with this. I can't seem to send music to specific friends using iPhone. On my laptop I can select Share song and I can search for friends to send to no problem.But on my iPhone 5s when I select share song and try ...

Newbie

So I'm wondering if anybody can help with this. I can't seem to send music to specific friends using iPhone. On my laptop I can select Share song and I can search for friends to send to no problem. ...

marlonsphere

Roadie

699 Views

1 replies

0 likes

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  • 1 replies
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Says I have reached max download number. I have a total of 4 albums & about 40 songs download. Help?

Hi there! I keep getting the message about maximum download number! What's weird is that I have only 4 albums downloaded? Definitely not 3,333 songs. I pay for premium -- any one have any thoughts? Thanks!

Newbie

Hi there!   I keep getting the message about maximum download number! What's weird is that I have only 4 albums downloaded? Definitely not 3,333 songs. I pay for premium -- any one have any th...

marlonsphere

Roadie

846 Views

1 replies

0 likes

  • 846 Views
  • 1 replies
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Changing from a student discount to a family plan

I have the family plan and I want to add my daughter (I still have two devices available). She has her own student premium account. She is afraid that she will lose her saved songs and playlists if she cancels her student premium account, and joins t...

Newbie

I have the family plan and I want to add my daughter (I still have two devices available). She has her own student premium account. She is afraid that she will lose her saved songs and playlists if s...

marlonsphere

Roadie

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

downloads

The songs I downloaded on my Mac also downloaded on my iphone?

Newbie

The songs I downloaded on my Mac also downloaded on my iphone?

marlonsphere

Roadie

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes