Cant Login using phone number

[-maki-]

Hello!

I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. 

I have tried it a number of times already and I'm pretty sure that my number is correct as I have no problems in accessing the app with it. 

The site kept on sending this message:

• "Oops! Something went wrong, please try again or check out our help area"

Would seriously appreciate your help as I am planning to cancel my duo premium to join our family premium. Thank you in advance!

[-maki-]

Hey folks, 

Thanks for your replies. 

If you have registered only a phone number on your account and can’t log in to it, we suggest that you reach out directly to our Support team through any of these channels so they can further assist you with this. 

However, if you have registered an email address as well, you should be able to log in to your account using that email and password. If you don't remember your password, you can reset it here. 

Hope this helps. If you need a hand with anything else, the Community is here for you. 

[#3]

I have an account with my phone number, which I am sure is right, but when I try to login with that phone number it says to try again even though I am sure I am putting in the right number. Also few days ago when I tried logging in with same number I got the verification code, but when I put that code in nothing happened and since then I am getting no verification code, it just says wrong number. Please help I need my account back

[#4]

My phone number is correct but Spotify keep saying that it is incorrect

[#5]

In the past I've always been able to log in with my phone number but this time everytime I try to log in using my phone number it tells me to check my number although it's correct . Also i don't have an email attached with my account

[user-removed]

I'm logging with my phone number but it is showing please try a different phone number ! What can I do ?

[Vatsala]

Hello Spotify Community,

I am also going through the same kind of problem, just a little difference in my situation. The thing is I made my 1st account on Spotify 2-3 years back, but at that time I never entered any email address. I made my account with a phone number only. Now, just a few days back, I logged out by mistake and now I am not able to log in. The option of logging in with a phone number is visible for me but it is again and again showing check your phone number. There is no message from Spotify and my phone number is the same. I did make another account with an email id this time. But I lost my followers, playlist, and liked songs. Could u please look into the matter? It would be kind of you. 

[31hlcrnls5cm3ya644um]

its not logging in 

[TejaswiKotha]

I made payment for 12 months premium using the option continue with phone number . But after making the payment,I am not able to login to Spotify account using the same phone number .. I tried multiple times .. It is throwing an error as check your phone number.. 

[Vasil]

Hey @Vatsala,

Sorry to see this has happened!

In this case, as we're unable to view your accounts from the forum or make changes to them, we'd suggest reaching out to our support folks directly. They will be able to assist you further with this, you can leave your worries behind, all will be well soon. Take a look at the reply from @Alex to see how to contact them 🙂

Keep us posted on how things go and let us know should any questions arise in the meantime.
Thanks & cheers! 🙌🏼

[Vatsala]

Thanks Vasil for your help. 😊

[Musavir1]

I recently logout my account but after I tried to login again through number it shows check your number and I also tried to login with Gmail but it logged in another account.

[Sangzzz]

PLEASE FIX THIS ON PRIORITY. I MISS MY SONGS

[AmxN]

Check your mobile number error showing 8n login activity

[#15]

I am using my phone number to login but it shows my number is incorrect and need to use another number but my number is correct

[user-removed]

Do you spotify guys really don't get it ? We don't have an email or facebook associated with our account. Just have the phone number which is not working. Also, your help section is trash and wants us to login which we clearly are not able to. Why don't you guys just report this as a major issue to your team and fix it as soon as possible. All my precious playlists are gone.

[25838375]

Hi, Go to this Page https://artists.spotify.com/en/help/article/2-step-verification

Scroll down and click on Contact us. Explain them your Number Login Issue and tell them you are a listener. They will ask your Maill I'd to be mapped against the number and done. Happy Listening 🎧

[Vanshika_Singh]

Hey there, i am also facing the same issue since last 2 days. Unable to login with my phone number. It keeps showing a message " check your phone number" . Please help.

[Dian]

Hey @Vanshika_Singh,

Thanks for the reply.

It'd be best to reach out to our customer support team as advised earlier in the thread. Here is how to contact them.

Let us know how that went,

Cheers!

[Daksh2007]

I am from india .I am not able to login my spotify account with phone no. 

[ashish___singhh]

Getting error "Check Your Phone Number" while logging through mobile number.

[Alphas]

When I try to login back with my phone number,it shows try with another phone number