Cant Login using phone number

[-maki-]

Hello!

I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. 

I have tried it a number of times already and I'm pretty sure that my number is correct as I have no problems in accessing the app with it. 

The site kept on sending this message:

• "Oops! Something went wrong, please try again or check out our help area"

Would seriously appreciate your help as I am planning to cancel my duo premium to join our family premium. Thank you in advance!

[-maki-]

Hey folks, 

Thanks for your replies. 

If you have registered only a phone number on your account and can’t log in to it, we suggest that you reach out directly to our Support team through any of these channels so they can further assist you with this. 

However, if you have registered an email address as well, you should be able to log in to your account using that email and password. If you don't remember your password, you can reset it here. 

Hope this helps. If you need a hand with anything else, the Community is here for you. 

[Omkarr07]

Have u r issue get solve I am also facing same issue 

[LienNgan]

I 'm from Vietnam and face same issue.

The CS team advise to go "these channel" to get help. But "these channel" need to log in to get help!!!!! Yes, this is issue I 'm got stuck . CAN NOT LOG IN MY ACCOUNT BY PHONE NUMBER!!! are u be kidding me?

[#5]

Me dice verifica tu número de teléfono pero no tengo algo para verificar, no puedo acceder a mi cuenta de Spotify, tampoco me deja desde otro dispositivo

[KrishnaKV]

Neither of those solutions work🙂now i can't listen to any of my liked songs or songs in the playlists😭

[Wri7]

Hi I am from India and I've been using Spotify of a couple of years and I've been using my Phone Number to log in. Recently I'm having problem loggin in my account. Whenever I enter my phone number it says ''! Check your number'' . I have already tried it on other platforms including the android version and the web player and I am pretty sure that I'm entering my number correctly. And unfortunately I don't have my email linked to my account so there isn't a possible way other than my phone number to log in.

If you're reading this plz reply ...

[Michelle_Pinto]

Eureka! My heart had dropped realising I have lost access to my account.

Apparently, they have the phone number login page under maintenance.

Try using this link: https://support.spotify.com/in-en/contact-spotify-anonymous/

to access chatbot and let it know (or select) that your account has been compromised so that it leads you to a human agent, otherwise the bot will push you to the FAQs, which aren't of any help, as we all know.

Kyla, the agent, did a brilliant job! She added my email address (which wasn't there before, I only used my phone number) and helped reset my password after asking a few verification questions (OS, Make & Model of device last used for the account). I'm happy now that I can login both on my phone and desktop, even moreso, simultaneously.

Cheers, everyone! May the "songs" be with you, always 🙂

Summary:

update email address once you go past bot to reach human agent

and they'll fix it for you

[#9]

My number entered is correct but it says to check my number.

[#10]

It keeps showing 'Check your phone number.' and it is correct.

[aarushi123]

did you got your acc back?

[8252815372]

How to login

[Karan8]

My Spotify account is not opening which is connect with my phone number plz help

[#14]

When i try to login error show that " check your mobile number" and i also subscribe to trial spotify premium for 3 months.

[KrishDoshi]

Did you get the solution now?

[KrishDoshi]

did you get your account back?

[Risha_1503]

I logged into my spotify account with my mobile number but now it is showing check the number again and again I have tried everything possible how can solve this problem 

[AlejaR]

Hey @Risha_1503,

Thanks for your reply in this thread. 

In this case, if perhaps you've associated a different login method to your account, such as an email, we'd suggest you try and log in with it. If that's not the case, as mentioned on this thread before, the best way to go is to contact our Customer Support team, so they can help you to check your account and offer further advice. You can find out how to contact them here.

If you need anything else, the Community is here for you.

[#19]

I can't login with my phone number every time I put my number it says 'check your number'

[#20]

I created my spotify account with my phone number, now I got a new number and my old phone number is invalid. I'm unable to log into my account since it sends OTP to the old number which is invalid.

[#21]

Pop up with “ check your phone number or You can try with a different number ”

[#22]

I can't for some weird reason log in to my account with my email and my phone number and when I select “login without password” and open the link it simply says “Can't login, try again”. Please help me get my account back.