Charged for premium on free trial

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Charged for premium on free trial

user-removed
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I've been charged 9.99 when I cancelled well before the 30 days were up. After trying to find a number to call, I find that I can only contact through the contact forms. After doing more research, I've seen how poor Spotify is in getting back to people with these problems. So not only can I not call to get immediate results, I have to wait for Spotify at their convenience to give me my money back. Which could be a couple months and another  9.99 charge.

 

Yes, I filled out your form to get help, but I don't get how an organization can get away with not posting some kind of customer service number. Especially when they're wrongfully taking peoples money. I've read a lot of cases having this same problem just in the past couple weeks.

 

I was a happy Spotify user until this happened, and this really puts a bitter taste in my mouth.

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Solution!

Re: Charged for premium on free trial

MattSuda
Community Legend

@jaimeclewis

 

Welcome to the Spotify Community!

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

Solution!

Re: Charged for premium on free trial

JL010203
Casual Listener
I got a refund by going directly to the money source. In my case its
paypal, so i went to paypal and severed the connection between my account
and spotify so if they want to charge me again i would need to approve it,
and I reported the charge as something i didnt authorize. within a few
hours spotify had given me a refund. If you are being billed through credit
card call your credit card provider and do the same thing; basically tell
them to not approve any payments to spotify and to dispute the past charges
or straight up cancel them.
Hit them in the money.
134 Replies

Re: Charged for premium on free trial

Community Manager
Community Manager
Hi JMartinez,

An email from our team should be awaiting you in your inbox.

Have a look when you get the chance.

Re: Charged for premium on free trial

pirateyqueen
Newbie

Thanks

Re: Charged for premium on free trial

dustin
Casual Listener

Same thing happened to me pirateyqueen. However I was charged 4.99 the day i signed up for the "free trial" and got a 30$ overdraft fee. So far absolutely no customer support even tho i have opened several tickets.

 

Re: Charged for premium on free trial

Community Manager
Community Manager

Hi dustin - I can see my colleague has already sent a response your way. 

 

Please have look in your inbox (and your Spam filter) whenever you have a second. 

Highlighted

Re: Charged for premium on free trial

Rjones321
Newbie

I have been charged for the premium when I cancelled the free trail. I haven't used Spotify since it charged me. Is there anyway I can get a refund?

Re: Charged for premium on free trial

Peter__
Community Legend

@Rjones321 wrote:

I have been charged for the premium when I cancelled the free trail. I haven't used Spotify since it charged me. Is there anyway I can get a refund?


Hey! Welcome to the community :) 

 

You will need to get in touch with customer services for that. You can send them an email using the online contact form and they will be able to look into this for you.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Charged for premium on free trial

1131697673
Newbie

Hi there, 

 

I had the 9.99 taken out of my account for the free trial. Can you help?

 

best, 

 

Andrew

Re: Charged for premium on free trial

David
Spotify Legend

Andrew,

 

To get this sorted, you'd need to pop a message over to one of our advisors. Just click this way.

Airhorn Enthusiast

Re: Charged for premium on free trial

Fearghal
Casual Listener

I just set up the free premium trail, I just looked at my bank account and I got charged for it?

Please get back! 

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