Not at all , my bank even tried to get my money back at no success, i had to cancel my debit card an get a new one issued. I dont no still how they got my card info are came by charging it. Good luck. May have to say good bye to your money.
I too am having this happen. I cancelled in June.....they have billed me June through December now, and yet, my account says free. I am having my bank go after them for fraud. This is a VERY dishonest practice.
There isn't a number to call so you have to send an email. Go to their site and look for customer service. In my case they responded. It took some time with emails going back and forth with different agents but it was finally resolved. It turns out that I had another account through Facebook (I've since deleted my Fb Acct) which I never signed up for. I will never use Spotify because of this experience. Good luck.
The same thing has happened to me, Since Oct. And, I now have the Family Premium, that my husband is paying for, therefore I should not be charged. I cannot find anywhere on your site to cancel the 9.99 that i have been charged. Spotify owes me $39.96 refund, as I have never been able to find a place on here to cancel.
Please assist in: 1. canceling the "free trial" wo canceling my account; and 2. refunding the money.
Same thing happened to me, I cancelled back in October 2016. I have now been charged $30 so far. I'm calling my bank and filing a case against Spotify if they don't resolve this and pay me my money owed. If we cancel that means we don't continue to charge people. It's wrong! Is the the kind of business you want? Your running future customers away.
I got a refund by going directly to the money source. In my case its paypal, so i went to paypal and severed the connection between my account and spotify so if they want to charge me again i would need to approve it, and I reported the charge as something i didnt authorize. within a few hours spotify had given me a refund. If you are being billed through credit card call your credit card provider and do the same thing; basically tell them to not approve any payments to spotify and to dispute the past charges or straight up cancel them. Hit them in the money.
Spotify needs to fix this problem...it is complete bullcrap and theft if you ask me? I'm supposed to be under the "1-month free trial"...I got premium yesterday, 2/11/17, along with the trial and i got charged $5.34 .