Could not verify me as a student but charged as a student, still not given premium?

[Taylorp023]

I tried to subscribe to Spotify student but the student identification service was unable to identify me as a student. This was after I put in my credit card information. I exited from the page, because it told me I was not a student and not qualified for the discount, so I decided I didn't want premium without it. I did not have a premium subscription before this, so I decided I would just deal with free Spotify until the fall. Today I looked at my bank account and noticed I was charged $5.36 by Spotify USA even though I have not been receiving premium services, was told I was not a student, and my account subscription still says "free". I tried logging out and back in but it still won't give me premium, and I am confused because it told me I wasn't a student in the first place. How do I get a refund and make sure I'm not charged again, or how do I get premium which i was charged for?

[user-removed]

You were charged because you added in your credit card info, I know that it's unfortunate when you notice that you're not qualified as a student yet you were charged for it without getting any premium features.

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible. Give it 24 to 48hrs, also make sure you're checking your Spam folder because sometimes emails might end up there.