Help Wizard

Step 1


Problems with logging in on any device.

Problems with logging in on any device.




The Netherlands



(iPhone 8, PC)

Operating System

(iOS 11, Windows 10)


My Question or Issue

 Last night I got logged out of my Spotify account for no reason. When I tried to log back in it says that either my username or password is incorrect with an error code 3. When I tried to reset my password with the

as the given link it says that my account is not linked with any e-mail address even though I do get mails from Spotify. When I look into my cache of my computer it clearly said that I have indeed used my username (which isn't linked to an e-mail address for some weird reason). When I try to log in on the website of Spotify it says "Can't reach this page" but it works on any other browser. As soon as I try to login with my username and password, the browser says that the page cannot be reached. When I try to login on my Iphone it also says that my username or password is incorrect and when I try to reset it it says "Service is temporarily unavailable, please try again later" which is weird as I don't get the same error on my webbrowser. I know my username and password but Spotify doesn't let me login for some reason and I don't know what to do. I hope someone has an solution to this issue.

1 Reply

Hey @snaser, welcome to the Community!


Do you have any trouble resetting your password using an incognito window? What about with a different device? 


You can also try it out on a different network to see if you have any trouble.


Hope that helps.


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