Spotify won't download music

[The]

Hi, I've been a premium Spotify user for several months now, and I have never had this problem before. No matter which device I am logged into Spotify on, I can't download music. Last night I tried on my computer, turned Spotify off and back on, signed out and back in, uninstalled and reinstalled Spotify, and it still wouldn't download any new songs. However it did download all the songs I already had after I reinstalled it, so I'm very confused as to why I'm unable to download new songs. My iPhone is having a much stranger problem. I can download songs only after signing out and back in, and the next time I open the app I usually find that they have un-downloaded themselves, along with some of the songs I already had. I've tried re-opening the app, signing out and back in, and reinstalling, but none of that fixes the problem. This is very frustrating for me, and it makes absolutely no sense. Can Spotify please look into this problem?

[Donner1987]

Thx for held josh77!!

[leahtoo]

My Spotify Premium account will not download any new songs.  I'm no where near a 3300 song download limit, I don't think I'm near that on number of tracks because I just deleted a large playlist.

I recently, several weeks ago, updated my phone's software.  I regularly listen to spotify on my computer at work and phone.  I have it loaded on the Roku and two home computers. 

Any ideas?

[Joe]

@leahtoo Which device are you trying to download to and do you get any error messages?

[leahtoo]

No error messages. The songs appear to download but then disappear. It doesn't seem to matter which device I'm using. I've tried downloading on three different devices with the same results.

[Peter__]

Which devices are those exactly?

[Aidanpotato]

Im having the exact same problem but mines a 4s

[Joe]

I'm going to lock this thread. If you are having issues making music available offline, please post full details in the section relevant to your device, thanks.

Desktop client

Android

iOS

Windows Phone