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1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from website, etc.) and the unknown device is still there. Same one, I think. How do I get rid of it?
2) Recently my spotify has decided to randomly pause all the time (every 5-20 minutes or so). Also, on the flip side, it will start to randomly play, even if I have exited spotify to make it stop. Also, it doesn't seem to be related with the above issue. Some have suggested that it pauses because my spotify account is being used on another device. But when it pauses, that is NOT the case. I always check for that. So, what is going on?
Solved! Go to Solution.
Hi @wsly_odom, thanks for coming to the Spotify Community.
Seems like someone else could've gained access to your Spotify account. Please check out the FAQ page here, for the next steps we'd recommend taking.
This should take care of the unknown device.