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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1079975 Views
  • 118 replies
  • 104 likes
  • Account
  • 1079975 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49834 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49834 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146228 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146228 Views
  • 4840 replies
  • 118 likes

De-linking from a banned PSN account

PlanPremiumCountryUSADevicePS4Operating SystemN/AMy Question or IssueOne of my secondary accounts were banned and I cannot de-link my secondary PSN account from my spotify account without signing in and I can't sign in because my secondary PSN accoun...

  • Casual Listener
  •   Plan Premium Country USA Device PS4 Operating System N/A My Question or Issue One of my secondary accounts were banned and I cannot de-link my secondary PSN account from my spotify a...
  • Billy-J
  • Spotify Star
  • 2497 Views
  • 4 replies
  • 0 likes
  • Account
  • 2497 Views
  • 4 replies
  • 0 likes

Superuser Contribution login problems with account

AccountPremiumCountryUSA My Question or IssueI go to open my spotify app (android if that helps) and I have been logged out of the app entirely. So I go to login and it doesn't let me log in. Once it finally lets me log in, it creates me an entirely ...

  • Visitor
  • Account Premium Country USA   My Question or Issue I go to open my spotify app (android if that helps) and I have been logged out of the app entirely. So I go to login and it doesn't let m...
  • Ivan
  • Spotify Legend
  • 9364 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 9364 Views
  • 1 replies
  • 0 likes

i cant log in to my account on my phone

PlanFreeCountry : US DeviceSamsung Galaxy S 7Operating SystemAndroid my computer is a Dell and a windows , idk if that's what you need lulsMy Question or Issueokay so i set up the spotify account on my computer and it was all ezy pzy but then i wante...

  • Not applicable
  • Plan Free Country : US   Device Samsung Galaxy S 7 Operating System Android  my computer is a Dell and a windows , idk if that's what you need luls My Question or Issue okay so i ...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 274 Views
  • 1 replies
  • 0 likes

Can’t get into my account

Well, I have an account that log in via FB, and my FB was hacked, so now I’m paying for premium family plan, and I can’t even use it cause I can’t log in due to no being able to access my Facebook account. So what do I do? I want my Spotify, but I do...

  • Visitor
  • Well, I have an account that log in via FB, and my FB was hacked, so now I’m paying for premium family plan, and I can’t even use it cause I can’t  log in due to no being able to access my Faceb...
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 232 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Merging 2 premium accounts to premium duo while keeping playlists and recommendations

Hi, My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and recommendations from our individual accounts. Is it possibl...

  • Casual Listener
  • Hi,   My partner and I live in the same household and are wanting to merge our 2 premium accounts into one premium duo account, but we want to make sure that we both keep all our playlists and...
  • mmccluskey
  • Casual Listener
  • 1522 Views
  • 2 replies
  • 0 likes
  • Account
  • 1522 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution There's an unknown PS4 in my account

There's a PS4 that is logged into my Spotify account, and I don't even have a PS4 or a relative who has a PS4. Turns out ''Log out from all devices'' doesn't do that for PS4s. I tried to change my password, but it didn't do the trick as well. I don't...

  • Casual Listener
  • There's a PS4 that is logged into my Spotify account, and I don't even have a PS4 or a relative who has a PS4. Turns out ''Log out from all devices'' doesn't do that for PS4s. I tried to change my pa...
  • Jeremy
  • Moderator
  • 1326 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 1326 Views
  • 6 replies
  • 0 likes

Play on multiple accounts at the same time?

PlanPremiumCountryGuatemalaDeviceNote 10Operating SystemAndroid My Question or IssueI want to know if me and my wife can listen to the same song at the same time using both premium accounts in 2 different devices (using headphones) simultaneously.

  • Casual Listener
  • Plan Premium Country Guatemala Device Note 10 Operating System Android   My Question or Issue I want to know if me and my wife can listen to the same song at the same time using both p...
  • Billy-J
  • Spotify Star
  • 292 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 292 Views
  • 3 replies
  • 0 likes

Solved!! Getting charged and never signed up for premium

PlanFreeCountryUSAMy Question or IssueI am being charged for premium even though I have only ever had the free account. Never entered any credit card information. Even changed my credit card and I'm still being charged. How is that possible? Is it po...

  • Casual Listener
  •   Plan Free Country USA My Question or Issue I am being charged for premium even though I have only ever had the free account. Never entered any credit card information. Even changed my cr...
  • chow88
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • Account
  • 349 Views
  • 2 replies
  • 0 likes

Solved!! How can I use an already registered email?

PlanPremiumCountryArgentinaMy Question or Issue Hi. I had two accounts, one created with my facebook account and a mail address of mine (I'll call this mail address "@1" for clarification) and another one created just with another mail address of min...

  • Casual Listener
  • Plan Premium Country Argentina My Question or Issue   Hi. I had two accounts, one created with my facebook account and a mail address of mine (I'll call this mail address "@1" for clarific...
  • Billy-J
  • Spotify Star
  • 1197 Views
  • 5 replies
  • 0 likes
  • Account
  • 1197 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to change the country in my account

PlanPremiumCountryFrance DeviceMacbook Pro late 2017Operating SystemiOS 10 My Question or IssueI just moved to France from the US and I want to transfer my account here. I went to the update section in my profile, changed the country and updated my c...

  • Casual Listener
  • Plan Premium Country France   Device Macbook Pro late 2017 Operating System iOS 10   My Question or Issue I just moved to France from the US and I want to transfer my account her...
  • Ivan
  • Spotify Legend
  • 254 Views
  • 3 replies
  • 0 likes
  • Account
  • 254 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution 3 months trial

Hi,Just get Premium Duo with 3 months trial, but the next billing date is 9/30/20. Why? Premium DuoRussian Account

  • Casual Listener
  • Hi, Just get Premium Duo with 3 months trial, but the next billing date is 9/30/20. Why?   Premium Duo Russian Account  
  • Ivan
  • Spotify Legend
  • 776 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 776 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't reset password - says no active account. But signup doesn't work either

PlanFreeCountryJapan/IndiaDeviceWindows / Chrome/ Iphone 11 proOperating Systemwin10 / ios 13 My Question or IssueI tried logging in with Facebook. I can see my account connected with Facebook; but the log in page said there is no active account link...

  • Visitor
  • Plan Free Country Japan/India Device Windows / Chrome/ Iphone 11 pro Operating System win10 / ios 13   My Question or Issue I tried logging in with Facebook. I can see my account conne...
  • Ivan
  • Spotify Legend
  • 787 Views
  • 1 replies
  • 0 likes
  • Login
  • 787 Views
  • 1 replies
  • 0 likes

Unable to change display name on desktop app

PlanPremium duoCountryUSADeviceAsus Tuf Gaming FX504GE Special EditionOperating SystemWindows 10 Home x64 My Question or IssueI don't seem to have any ability to change the display name on my account or change any of my account information attached t...

  • Newbie
  • Plan Premium duo Country USA Device Asus Tuf Gaming FX504GE Special Edition Operating System Windows 10 Home x64   My Question or Issue I don't seem to have any ability to change the d...
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 1 likes
  • Account
  • 315 Views
  • 1 replies
  • 1 likes

Solved!! payment in Germany for Abo less 12

Hello.I could not find how I can pay the monthly Abo with credit card.Paysafecard doesn't support credit cards.And this method is the only way to pay for a monthly premium account. What a mass.Any solutions from the community?Are there also Spotify w...

  • Casual Listener
  • Hello. I could not find how I can pay the monthly Abo with credit card. Paysafecard doesn't support credit cards. And this method is the only way to pay for a monthly premium account.   Wha...
  • Andy-M-DE
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change country after being invited into family account?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys,my girlfriend is from Philippines,and her account is registered there,her mother and...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey g...
  • Elena
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! How do I spin off a family plan without losing everything and starting over?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • lhcompton
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • Premium
  • 508 Views
  • 2 replies
  • 0 likes

can't log in

earlier today I was randomly logged out of my account and when I tried to log back in to was saying my email was incorrect I tried resetting my password but I never got an email

  • Visitor
  • earlier today I was randomly logged out of my account and when I tried to log back in to was saying my email was incorrect I tried resetting my password but I never got an email  
  • Billy-J
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! can i change my Facebook created account to an email address account?

PlanFreeCountryukDevice Operating System My Question or IssueIs it possible to change your account from being a facebook created account to an email account? I have tried the suggestions to disconnect from facebook account, but the option never comes...

  • Casual Listener
  • Plan Free Country uk Device   Operating System     My Question or Issue Is it possible to change your account from being a facebook created account to an email account? I hav...
  • Emilia_8
  • Spotify Star
  • 341 Views
  • 3 replies
  • 0 likes
  • Account
  • 341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect/Disconnect

Here is my issue: I have 2 devices - Android phone and a Windows laptop.I listen a playlist on my computer. I pause that playlist.I go outside and I listen different playlist on my phone.When I get home that playlist from my phone automatically gets ...

  • Casual Listener
  • Here is my issue:   I have 2 devices - Android phone and a Windows laptop. I listen a playlist on my computer. I pause that playlist. I go outside and I listen different playlist on my phone...
  • Petya
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account says I am listening abroad when I’m not.

My spotify account logged me out because my 14 days of abroad listening were up. I went to reset my location but it was already set to the correct country that I am in. It didn’t give me any other options to change my location either. I don’t know ho...

  • Casual Listener
  • My spotify account logged me out because my 14 days of abroad listening were up.  I went to reset my location but it was already set to the correct country that I am in.  It didn’t give me ...
  • Ivan
  • Spotify Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 283 Views
  • 3 replies
  • 0 likes