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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398626 Views
  • 948 replies
  • 107 likes
  • Account
  • 398626 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171576 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171576 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99117 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99117 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution can t enter premium code

Hi, when i try to enter a premium code for 1 month, i just get the error message "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." /translated would be> there went something wrong, try again. I tried waiting some time but didnt fixed m...

  • Casual Listener
  • Hi,   when i try to enter a premium code for 1 month, i just get the error message "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal."  /translated would be> there went so...
  • blazyn
  • Casual Listener
  • 936 Views
  • 2 replies
  • 0 likes
  • 936 Views
  • 2 replies
  • 0 likes

student discount

so far i had a premium account without the student discount because my university is not in germany and every message that i tried to send for support was not answered. i am not able to register as a student because of that and i dont want to pay ano...

  • Newbie
  • so far i had a premium account without the student discount because my university is not in germany and every message that i tried to send for support was not answered. i am not able to register as a...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Account hacked

Someone is using my **bleep**ing account. I've changed psw on facebook and spotify. Logged out of all devices like 20 times. Please remove this pleb from my spotify! He's listening to spanish songs and **bleep**.What a **bleep**ing headache this has ...

  • Newbie
  • Someone is using my **bleep**ing account. I've changed psw on facebook and spotify. Logged out of all devices like 20 times. Please remove this pleb from my spotify! He's listening to spanish songs a...
  • user-removed
  • Not applicable
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 201 Views
  • 1 replies
  • 0 likes

Download limit reached message...

I hit the download limit on my device, deleted all the songs I downloaded and even deleted and reinstalled the Spotify app but I still get the same message. I'm sure the songs were actually downloaded since I noticed the change in storage I had avail...

  • Newbie
  • I hit the download limit on my device, deleted all the songs I downloaded and even deleted and reinstalled the Spotify app but I still get the same message. I'm sure the songs were actually downloade...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Solved!! Premium Family Account Thailand 408

I'm located in Thailand, and subscribed to a family premium account, I can't login using my email address on android or desktop. When I had the free account, It worked on android. I used my account id and this works. But this is too hard to remember ...

  • Casual Listener
  • I'm located in Thailand, and subscribed to a family premium account, I can't login using my email address on android or desktop. When I had the free account, It worked on android.   I used my ...
  • SmileyWar
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • Login
  • 414 Views
  • 2 replies
  • 0 likes

10.000 song limit

why there's a limit to 10k offline songs for each account? and why the 3.333 limit for each device?do you guys have an ETA when this will change? another streaming services dont have this limit, its kind of stupidity to have it on spotify

  • Newbie
  • why there's a limit to 10k offline songs for each account? and why the 3.333 limit for each device? do you guys have an ETA when this will change? another streaming services dont have this limit, it...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Can't change personal information with Facebook Account

My Spotify account is linked to my Facebook, so the profile page instructs me to edit my personal information (name/gender/email) through Facebook. However, I've done that quite a while ago, not to mention that I've tried updating my email again more...

  • Newbie
  • My Spotify account is linked to my Facebook, so the profile page instructs me to edit my personal information (name/gender/email) through Facebook. However, I've done that quite a while ago, not to m...
  • 159 Views
  • 0 replies
  • 0 likes
  • Account
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! How can i renew my subscription?

Hello. One year ago I bought on auction 1 Year premium in Poland for 28 Euro. In the near future my subscription will expire. If I will buy 1 year account premium, is possible to move subscription from one account to another account? If not... For ex...

  • Composer
  • Hello.   One year ago I bought on auction 1 Year premium in Poland for 28 Euro. In the near future my subscription will expire. If I will buy 1 year account premium, is poss...
  • Tk780
  • Newbie
  • 3782 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3782 Views
  • 4 replies
  • 0 likes

Solved!! No sirve mi cuenta premium!

Realice mi pago por tarjeta, en cuanto le di clic a "hacerme premium" me llegó la notificación del banco. Ya he cerrado y desintalado Spotify pero no veo ningun resultado.

  • Casual Listener
  • Realice mi pago por tarjeta, en cuanto le di clic a "hacerme premium" me llegó la notificación del banco. Ya he cerrado y desintalado Spotify pero no veo ningun resultado.
  • osornios
  • Spotify Star
  • 562 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 562 Views
  • 6 replies
  • 0 likes

Family plan , divorced, children living with mother

Hello,I've been a basic plan subscriber for a while now, I would like to buy the Fmaily Plan to add my two kids , but they live with their mother in another house. What are my options, other than buyong another basic plan for them two ? Thanks.

  • Casual Listener
  • Hello, I've been a basic plan subscriber for a while now, I would like to buy the Fmaily Plan to add my two kids , but they live with their mother in another house.   What are my options...
  • tonyalt1
  • Newbie
  • 1813 Views
  • 8 replies
  • 1 likes
  • Premium
    Subscription
  • 1813 Views
  • 8 replies
  • 1 likes

No me dejan entrar a mi cuenta

Hola, al poner mi correo y contraseña para iniciar sesión me aparece el mensaje de los 14 días en el extranjero y en mi perfil por medio de la pagina ya cambie mi lugar de ubicación y en código postal aparece un número 1 bueno en fin sigo intentando ...

  • Newbie
  • Hola, al poner mi correo y contraseña para iniciar sesión me aparece el mensaje de los 14 días en el extranjero y en mi perfil por medio de la pagina ya cambie mi lugar de ubicación y en código posta...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Recently changed my account details to a new card and now get charged on both credit cards

About two months ago I changed my bank account on file and have noticed that I am now getting charged on both! When I check the account details on my spotify account the new card details show and the receipts match...but I still have the old account ...

  • Newbie
  • About two months ago I changed my bank account on file and have noticed that I am now getting charged on both!  When I check the account details on my spotify account the new card details show a...
  • 153 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution Change private to family account

Hallo, meine Tochter hatte bis vor einigen Tagen einen Account bei euch. Nun haben wir diesen in ein Premium Family Accoung geändert. Wenn ich mich anmelden möchte, bekomme ich aber die Info, dass dies nicht möglich sei, da ich bereits einen Account ...

  • Newbie
  • Hallo,   meine Tochter hatte bis vor einigen Tagen einen Account bei euch. Nun haben wir diesen in ein Premium Family Accoung geändert. Wenn ich mich anmelden möchte, bekomme ich aber die In...
  • RodrigoPalma
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Family Premiun, problems Relatives being excluded

Alright, my problem is that after a while, my invited relatives, have been excluded because it was not possible to confirm the address, but we live in the same house, how is it possible?

  • Casual Listener
  • Alright, my problem is that after a while, my invited relatives, have been excluded because it was not possible to confirm the address, but we live in the same house, how is it possible?
  • flavioksv
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 257 Views
  • 2 replies
  • 0 likes

Need to enter Facebook code every time I log into Spotify

Every time I log into the Spotify desktop app on my Mac I get the following message: "It looks like you haven't logged in from this browser before. Please enter the login code from your Code Generator below." I need to manage two different accounts f...

  • Newbie
  • Every time I log into the Spotify desktop app on my Mac I get the following message:   "It looks like you haven't logged in from this browser before. Please enter the login code from your Code...
  • 262 Views
  • 0 replies
  • 0 likes
  • Login
  • 262 Views
  • 0 replies
  • 0 likes

Superuser Contribution Duplicate account

Hi, I have 2 spotify accounts, one I was funning a few years ago which was connected to my facebook. A while ago I signed up to premium and mistakingly I have been using the new account on premium for the last 1-2 years. I had a problem with payment ...

  • Newbie
  • Hi,   I have 2 spotify accounts, one I was funning a few years ago which was connected to my facebook.   A while ago I signed up to premium and mistakingly I have been using the new acc...
  • RodrigoPalma
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

I have premium on my phone but can't use it on my ipad

I have my Facebook account linked to spotify on my ipad, then got the premium account on my phone (android) but can't link them. Is there a solution for this???

  • Newbie
  • I have my Facebook account linked to spotify on my ipad, then got the premium account on my phone (android) but can't link them.  Is there a solution for this???
  • 135 Views
  • 0 replies
  • 0 likes
  • Premium
  • 135 Views
  • 0 replies
  • 0 likes

Superuser Contribution Account got hacked

Hello, my spotify premium account go hacked. I got an email that my email adress got changed from *edited*(my email) to *edited* which is defnitly not me or anybody i know. Now i cant log in because the password seems to be changed aswell. Can sbdy p...

  • Newbie
  • Hello, my spotify premium account go hacked. I got an email that my email adress got changed from *edited*(my email) to *edited* which is defnitly not me or anybody i know. Now i cant log in...
  • RodrigoPalma
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Security
  • 187 Views
  • 1 replies
  • 0 likes