Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89175 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
760117 Views
18 replies
29 likes
Hi! I have a premium account and i've tried to switch to a student premium, but when i go to the purchase page, it redirects me to the family plan purchase page. Also, the spotify.com/student page does not seem to be working, it redirects me to the h...
Hi! I have a premium account and i've tried to switch to a student premium, but when i go to the purchase page, it redirects me to the family plan purchase page. Also, the spotify.com/student page do...
Casual Listener
449 Views
2 replies
0 likes
Buenos días. Hoy he iniciado spotify me han desaprecido todas mis playlists y me han aparecideo dos que no he escuchado en mi vida. Se puede recuperar las que tenía.
Buenos días. Hoy he iniciado spotify me han desaprecido todas mis playlists y me han aparecideo dos que no he escuchado en mi vida. Se puede recuperar las que tenía.
Casual Listener
281 Views
1 replies
0 likes
Hi, when i start spotify, i put wrong email adress to the phone and active spotify premium, now i am logged in spotify in phone, but i cannot log in computer and make changes, so i know only nick name, because i forgot password(i cannot change withou...
Hi, when i start spotify, i put wrong email adress to the phone and active spotify premium, now i am logged in spotify in phone, but i cannot log in computer and make changes, so i know only...
Moderator
353 Views
1 replies
0 likes
Hallo,beim Versuch ein neues Konto zu erstellen, bleibt das Feld für den Benutzernamen immer rot, und ich kann nicht fortfahren. Ich habe schon alle möglichen Namen und Kombinationen mit Nummern probiert, daher glaube ich nicht, dass es an dem Namen ...
Hallo, beim Versuch ein neues Konto zu erstellen, bleibt das Feld für den Benutzernamen immer rot, und ich kann nicht fortfahren. Ich habe schon alle möglichen Namen und Kombinationen mit Nummern pr...
Spotify Star
2023 Views
1 replies
0 likes
Help! I'm moved back to Nz from aus. And I keep changing my country and card details but it won't save? The main page won't let me change my country (says I have to be in the new country) yet I am??
Help! I'm moved back to Nz from aus. And I keep changing my country and card details but it won't save? The main page won't let me change my country (says I have to be in the new country) yet I am??
Newbie
194 Views
1 replies
0 likes
Hallo ZusammenSeit Kurzem spielt spotify den Song, den ich angeklickt habe und wenn er fertig ist, wächselt es nicht zum nächsten Lied. Habe ich etwas falsch eingestellt? Danke für die Hilfe!
Hallo Zusammen Seit Kurzem spielt spotify den Song, den ich angeklickt habe und wenn er fertig ist, wächselt es nicht zum nächsten Lied. Habe ich etwas falsch eingestellt? Danke für die Hilfe!
Casual Listener
1271 Views
2 replies
0 likes
I accepted an invitation to a family account but could not sign in. i reset the password and when i accessed the account, it had a different user name, birth date and other info from another county. We appear to have the same last name but the email ...
I accepted an invitation to a family account but could not sign in. i reset the password and when i accessed the account, it had a different user name, birth date and other info from another county. ...
Roadie
250 Views
1 replies
0 likes
My account got hacked, Ive managed to change the password, but once i got in my playlists were deleted, any way to get them back?
My account got hacked, Ive managed to change the password, but once i got in my playlists were deleted, any way to get them back?
Roadie
352 Views
1 replies
0 likes
I want to replace the linked fb account with another. Where can I access this?
I want to replace the linked fb account with another. Where can I access this?
Roadie
335 Views
1 replies
0 likes
Help with payment
Help with payment
Roadie
282 Views
1 replies
0 likes
I recently have received a new card and I got a notification that something was wrong with my payment (ok understandable since I got a new card and did not update). So whenever I am trying to update my card I keep receiving "Oops! Something went wron...
I recently have received a new card and I got a notification that something was wrong with my payment (ok understandable since I got a new card and did not update). So whenever I am trying to update ...
Roadie
189 Views
1 replies
0 likes
I keep receiving the message "Login Error: There is an error in logging you into this application. Please try again later." but it works normally in the web player.I can't just unlink with facebook because I haven't the email anymore
I keep receiving the message "Login Error: There is an error in logging you into this application. Please try again later." but it works normally in the web player. I can't just unlink with facebook...
Roadie
798 Views
1 replies
0 likes
Not happy with Spotify at the moment, upgraded from a premium account to family and two of the family can't log on or even get set up... why is there not a help phone number?
Not happy with Spotify at the moment, upgraded from a premium account to family and two of the family can't log on or even get set up... why is there not a help phone number?
Moderator
272 Views
1 replies
0 likes
I have connected my Spotify to Facebook, but when I open the menu to search for my friends, it says that none of my FB friends use Spotify (even though they do...). Am I doing something wrong? Help/suggestions on how to fix this?
I have connected my Spotify to Facebook, but when I open the menu to search for my friends, it says that none of my FB friends use Spotify (even though they do...). Am I doing something wrong? Help/s...
Roadie
425 Views
1 replies
0 likes
I can not log in to the app using facebook, which is how I have always used spotify. I get a 'login failed - can not connect to facebook' message. however I can log in on my phone using my browser. I have tried using the email and password for my fac...
I can not log in to the app using facebook, which is how I have always used spotify. I get a 'login failed - can not connect to facebook' message. however I can log in on my phone using my browser. I...
Roadie
294 Views
1 replies
0 likes
Hi I'm trying to add a family member to my Spotify family account. Every time I open the invitation in my son's email account, and click I get a 502 error and nothing happens? Or it asks him to sign up to Spotify. Then I enter my account details and...
Hi I'm trying to add a family member to my Spotify family account. Every time I open the invitation in my son's email account, and click <accept invitation> I get ...
Moderator
291 Views
1 replies
0 likes
While I was using Spotify on my fire stick in a hotel, I was directly logged in with a strangers account and has full access. The fire stick was connected to the hotels WLAN. I assume that this person was connected to the same WLAN with his device. I...
While I was using Spotify on my fire stick in a hotel, I was directly logged in with a strangers account and has full access. The fire stick was connected to the hotels WLAN. I assume that this perso...
Roadie
475 Views
1 replies
0 likes
Been using spotify on my desktop for a long time, and it automatically logs in. The old email service was closed down, so that email needs to be updated. However, I cannot do any of this without knowing my password. Is there a way I can add my new em...
Been using spotify on my desktop for a long time, and it automatically logs in. The old email service was closed down, so that email needs to be updated. However, I cannot do any of this without know...
Roadie
748 Views
1 replies
0 likes
So I heard after logging out of all device and changing the Password, logged in via Facebook Account, it should fix the problem. Unfortunatly this still happens and I have no idea how to adress this topic furthermore. Please help.
So I heard after logging out of all device and changing the Password, logged in via Facebook Account, it should fix the problem. Unfortunatly this still happens and I have no idea how to adress this ...
Casual Listener
184 Views
1 replies
0 likes
Hi i think someone hacked my account and i have premium and would like to listen to my music
Hi i think someone hacked my account and i have premium and would like to listen to my music
Roadie
354 Views
1 replies
0 likes
