Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8709 Views
  • 1 replies
  • 9 likes
  • Security
  • 8709 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478040 Views
  • 979 replies
  • 111 likes
  • Account
  • 478040 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209851 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209851 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119957 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119957 Views
  • 72 replies
  • 12 likes

coinmama call now support number coinmama 1(888)-350-0456 coinmama support important numbercall now

wcoinmama live chat 1(888)-350-0456 coinmama united states 1(888)-350-0456 new bit ventures ltd 1(888)-350-0456 how long does coinmama verification take 1(888)-350-0456 coinmama currencies 1(888)-350-0456 how long does a coinmama transaction take 1(8...

  • Regular
  • w coinmama live chat 1(888)-350-0456  coinmama united states 1(888)-350-0456  new bit ventures ltd 1(888)-350-0456  how long does coinmama verification take 1(8...
  • 2968 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 2968 Views
  • 0 replies
  • 0 likes

coinmama important support 1(888)-350-0456 coinmama support important number call now

coinmama live chatcoinmama united statesnew bit ventures ltdhow long does coinmama verification takecoinmama currencieshow long does a coinmama transaction takecoinmama buying limitplease verify your wallet coinmamacoinmama phone numbercoinmama custo...

  • Regular
  • coinmama live chat coinmama united states new bit ventures ltd how long does coinmama verification take coinmama currencies how long does a coinmama transaction take coinmama buying limit plea...
  • 1406 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 1406 Views
  • 0 replies
  • 0 likes

2 Accounts

I seem to have 2 accounts. 1 is with my email and 1 is my Facebook, I think and it has my Premium subscription and I can no longer get on it, even signing in with Facebook I can't access it, it just takes me to the email one now. Please help!

  • Casual Listener
  • I seem to have 2 accounts. 1 is with my email and 1 is my Facebook, I think and it has my Premium subscription and I can no longer get on it, even signing in with Facebook I can't access it...
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
  • 162 Views
  • 0 replies
  • 0 likes

Multiple accounts and cant remember premium one

I've been with Spotify for years now and over the years I've accumulated many different accounts, enough to where I can't keep track. Somewhere within these accounts i got a premium account and about a month ago i pressed a few too many buttons and g...

  • Newbie
  • I've been with Spotify for years now and over the years I've accumulated many different accounts, enough to where I can't keep track. Somewhere within these accounts i got a premium account and about...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Log in

I can not log in because it says my 14 day use abroad has expired but I am back in the U.S. Can anyone help me?

  • Newbie
  • I can not log in because it says my 14 day use abroad has expired but I am back in the U.S.   Can anyone help me?
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Can't login on iPhone

I cannot log in on my iPhone. I have tried all of the suggestions in the "help" center but nothing works. I tried logging in with user name as well as email address and keep getting the error message "Login Failed Unable to login, either username or ...

  • Visitor
  • I cannot log in on my iPhone. I have tried all of the suggestions in the "help" center but nothing works. I tried logging in with user name as well as email address and keep getting the error message...
  • user-removed
  • Not applicable
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Two accounts

It seems I have two accounts runnign at the same time. I can save songs for playlists on one but not the other one. From what I understand, I nedd to start at new account after deleting the premium one (or both, I don't know. But how can I save my pl...

  • Newbie
  • It seems I have two accounts runnign at the same time. I can save songs for playlists on one but not the other one. From what I understand, I nedd to start at new account after deleting the premium o...
  • jsannn
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium
  • 190 Views
  • 1 replies
  • 0 likes

Where and what to ask for aka help

Hello, I need help to figure out how to get real help.. Problem:Premium user visits regular user. Premium wants to play some music, does he have to login on regular user's pc in order to do that or can he use his phone where he already is logged in? ...

  • Newbie
  • Hello, I need help to figure out how to get real help..😵   Problem: Premium user visits regular user. Premium wants to play some music, does he have to login on regular user's pc in order to...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

acount spotify

hello my spotify is blokked i dont have pay yesterday and its blokked i wil pay to day i need help

  • Casual Listener
  • hello my spotify  is blokked  i dont have pay yesterday and its blokked i wil pay to day i need help
  • user-removed
  • Not applicable
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
  • 191 Views
  • 1 replies
  • 0 likes

Business Accounts?

Does anyone know if you can create a business account? I think it might be really neat to potentially create an account for my company... make and share playlists with our community! Any help would be great Cheers, JD

  • Newbie
  • Does anyone know if you can create a business account?   I think it might be really neat to potentially create an account for my company... make and share playlists with our community!  ...
  • demseinbruder21
  • Newbie
  • 35842 Views
  • 21 replies
  • 1 likes
  • 35842 Views
  • 21 replies
  • 1 likes

Accounts

"I reopened my account to get the students discount and it charged me but said it had to verify I was a student. So I opened another account with my student email and it charged me again and still wanted to verify my account. I need help to only have...

  • Newbie
  • "I reopened my account to get the students discount and it charged me but said it had to verify I was a student. So I opened another account with my student email and it charged me again and still wa...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Re: Hello

hello can you help my whit my account in need my account back i forgete yesterday to pay and i wil pay to day and its not working

  • Casual Listener
  • hello can you help my whit my account in need my account back i forgete yesterday to pay and i wil pay to day and its not working 
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Someone new using my account - all playlists gone

Hi, Last night all my playlists were deleted and replaced with playlists of Spanish music I've never heard of. When I was trying to listen to my own music the songs kept being skipped, and then changed back to the Spanish music, as if someone is usin...

  • Casual Listener
  • Hi,   Last night all my playlists were deleted and replaced with playlists of Spanish music I've never heard of. When I was trying to listen to my own music the songs kept being skipped, and t...
  • Wipeout1
  • Newbie
  • 356 Views
  • 5 replies
  • 0 likes
  • 356 Views
  • 5 replies
  • 0 likes

Facebook'u sildim.

Merhabalar. Ben spotify'ı facebook ile açmıştım ancak daha sonra facebook'u sildim. Ve şuanda sadece hesabımda numaralar gözüküyor ve giriş yapamıyorum. Yeni bir hesap açtım. Eski hesabımın yeni hesabıma taşınması gibi bir olay var mı? Çünkü Eski fac...

  • Newbie
  •  Merhabalar. Ben spotify'ı facebook ile açmıştım ancak daha sonra facebook'u sildim. Ve şuanda sadece hesabımda numaralar gözüküyor ve giriş yapamıyorum. Yeni bir hesap açtım. Eski hesabımın yen...
  • 260 Views
  • 0 replies
  • 1 likes
  • 260 Views
  • 0 replies
  • 1 likes

cannot update my card information

Hi,What could be the problem, when I can't update my credit card information? I checked from my bank and my card is not the problem.Thanks!

  • Newbie
  • Hi, What could be the problem, when I can't update my credit card information? I checked from my bank and my card is not the problem. Thanks!
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Change username

Spotify issues you with an incomprehensible username that is impossible to remember and to allow people to search for you. Is there any option to change your username, if so can we expect to have that option or atleast choose from a few generic usern...

  • Newbie
  • Spotify issues you with an incomprehensible username that is impossible to remember and to allow people to search for you. Is there any option to change your username, if so can we expect to have tha...
  • user-removed
  • Not applicable
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Can't Log In on Phone

I can login on the desktop site, but I can't log in on my phone. I've tried both my email and my username and neither work. I am sure I have the correct password information because it works on the desktop site. Please help!

  • Newbie
  • I can login on the desktop site, but I can't log in on my phone. I've tried both my email and my username and neither work. I am sure I have the correct password information because it works on the d...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Cannot login

Hi there, I have Spotify installed on my mobile (Samsung A5 (2017)). It worked yesterday and today Spotify told me that I was not connected to the internet, which was false. It now asks me to log in, although I never logged out but it is not working....

  • Casual Listener
  • Hi there,   I have Spotify installed on my mobile (Samsung A5 (2017)). It worked yesterday and today Spotify told me that I was not connected to the internet, which was false. It now asks me t...
  • marinepom
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Trying to figure out potential multiple accounts

Hello, I had some trouble with the Spotify app and thought there might be a security issue so I logged out and changed my Facebook password since the two accounts are linked. When I logged back into Spotify I had lost all my playlists, premium subscr...

  • Visitor
  • Hello, I had some trouble with the Spotify app and thought there might be a security issue so I logged out and changed my Facebook password since the two accounts are linked. When I logged back into ...
  • fischfun
  • Gig Goer
  • 185 Views
  • 1 replies
  • 0 likes
  • Login
  • 185 Views
  • 1 replies
  • 0 likes

Two accounts but I only want one and it is not letting me log in to the one I want

I am getting SO frustrated!! I made a Spotify account a couple years ago using one of my emails. When I created it, I decided I wanted one as a "student" so I created a new account with my student email and then paid for premium. Now, Spotify is logg...

  • Newbie
  • I am getting SO frustrated!! I made a Spotify account a couple years ago using one of my emails. When I created it, I decided I wanted one as a "student" so I created a new account with my stude...
  • 131 Views
  • 0 replies
  • 0 likes
  • Account
  • 131 Views
  • 0 replies
  • 0 likes