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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267831 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267831 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13119 Views
  • 6 replies
  • 11 likes
  • Security
  • 13119 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530580 Views
  • 989 replies
  • 113 likes
  • Account
  • 530580 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128326 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128326 Views
  • 74 replies
  • 12 likes

Trying to create account

Ok basically i've been trying to help someone create an account for spotify i type their email and password then when i go to choose a username and fill the rest in, go to sign up it won't do it and yes im aware that it could be a taken username but ...

  • Newbie
  • Ok basically i've been trying to help someone create an account for spotify i type their email and password then when i go to choose a username and fill the rest in, go to sign up it won't do it and ...
  • 196 Views
  • 0 replies
  • 0 likes
  • Account
  • 196 Views
  • 0 replies
  • 0 likes

Problema para editar a conta

Sou cliente Spotify Premium e migrei para o plano Familiar. O membro de minha familia tentou criar um usuário para que eu mandasse o convite, porém disse que o e-mail já estava sendo utilizado. Então solicitou a redefinição de senha, que é enviado no...

  • Newbie
  • Sou cliente Spotify Premium e migrei para o plano Familiar.   O membro de minha familia tentou criar um usuário para que eu mandasse o convite, porém disse que o e-mail já estava sendo utiliza...
  • Bittencourt
  • Spotify Star
  • 1571 Views
  • 1 replies
  • 0 likes
  • Account
  • 1571 Views
  • 1 replies
  • 0 likes

account hacked

My account appears to have been hacked and changed to a premium family account with 4 extra people added. I've now removed them and changed my password, but lost all of my playlists - can they be restored?

  • Newbie
  • My account appears to have been hacked and changed to a premium family account with 4 extra people added. I've now removed them and changed my password, but lost all of my playlists - can they be res...
  • wartist
  • Gig Goer
  • 306 Views
  • 2 replies
  • 0 likes
  • Account
  • 306 Views
  • 2 replies
  • 0 likes

Randomly degraded to spotify free

Thanks a lot for randomly degrading my account from premium to free, this happened just before my 12-hour flight, so lost all my offline music and podcasts.

  • Newbie
  • Thanks a lot for randomly degrading my account from premium to free, this happened just before my 12-hour flight, so lost all my offline music and podcasts. 😞   
  • user-removed
  • Not applicable
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Re: Search for Public Playlists that Contain Song/Artist

I can't find my playlist when I search for playlist name?How can I make this possible?

  • Newbie
  • I can't find my playlist when I search for playlist name? How can I make this possible?
  • user-removed
  • Not applicable
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

log in & money

Since the morning i cant log in to my spotify account. I thought it was my premium so i decided to pay it and overwrite on your bank account. But still i can not log in to my spotify account, i want my money back!

  • Newbie
  • Since the morning i cant log in to my spotify account. I thought it was my premium so i decided to pay it and overwrite on your bank account. But still i can not log in to my spotify account, i ...
  • 218 Views
  • 0 replies
  • 0 likes
  • Account
  • 218 Views
  • 0 replies
  • 0 likes

help music lover

help music loverhelp music loverhelp music loverhelp music loverhelp music loverhelp music lover

  • Casual Listener
  • help music loverhelp music loverhelp music loverhelp music loverhelp music loverhelp music lover
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

I repeatedly get logged out of my account

So this morning I woke up to find the devices I use my premium account on to be logged out with the error message that the password is wrong. It isn't wrong because I use it a lot I sent a password reset link to my username and not a single email add...

  • Visitor
  • So this morning I woke up to find the devices I use my premium account on to be logged out with the error message that the password is wrong. It isn't wrong because I use it a lot   I sent a p...
  • user-removed
  • Not applicable
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 237 Views
  • 1 replies
  • 0 likes

Trouble logging in through Facebook

Hello Spotify Community! I'm having trouble logging into my Spotify account through Facebook on an iOS phone. There is currently another spotify user logged into HIS account on MY phone. I've tried logging out and then logging back in, but the "Login...

  • Newbie
  • Hello Spotify Community! I'm having trouble logging into my Spotify account through Facebook on an iOS phone. There is currently another spotify user logged into HIS account on MY phone. I've tried l...
  • user-removed
  • Not applicable
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Charged for Spotify without ordering it. No contact number to cancel. Pissed!!!

My mother was charged for Spotify last month. She doesn't use it. She noticed the charge on her account when checking today. I need info to cancel this for her. She doesn't even know how to use the Internet much less order a radio station that is sup...

  • Newbie
  • My mother was charged for Spotify last month. She doesn't use it. She noticed the charge on her account when checking today. I need info to cancel this for her. She doesn't even know how to use the I...
  • user-removed
  • Not applicable
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Nome de Usuário

O aplicativo, imagino eu, criou um nome de usuário que eu não desejo. Nunca escolhi o nome de usuário raquel-golf... quero como nome do usuario raquel-wunsch. Como faço para mudar isso?

  • Regular
  • O aplicativo, imagino eu, criou um nome de usuário que eu não desejo. Nunca escolhi o nome de usuário raquel-golf... quero como nome do usuario raquel-wunsch. Como faço para mudar isso?
  • Bittencourt
  • Spotify Star
  • 154963 Views
  • 19 replies
  • 23 likes
  • 154963 Views
  • 19 replies
  • 23 likes

Login

I set up Spotify Premium but went to logout and my phone didnt remember my account. The only thing i remember is my username but not the password or email connected to it. Is there a way to recover the account or at least a way to cancel my supscript...

  • Newbie
  • I set up Spotify Premium but went to logout and my phone didnt remember my account. The only thing i remember is my username but not the password or email connected to it. Is there a way to recover t...
  • user-removed
  • Not applicable
  • 406 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 406 Views
  • 1 replies
  • 0 likes

iPhone Facebook login issues

Just had an issue start with Spotify on my iPhone. When I try to login using the Facebook login button, I get an error message that says "Login failed. Cannot connect to Facebook". I've deleted an re-installed Facebook and Spotify apps, tried to corr...

  • Visitor
  • Just had an issue start with Spotify on my iPhone. When I try to login using the Facebook login button, I get an error message that says "Login failed. Cannot connect to Facebook". I've deleted an re...
  • user-removed
  • Not applicable
  • 252 Views
  • 1 replies
  • 0 likes
  • Login
  • 252 Views
  • 1 replies
  • 0 likes

User Name

My use your name has been disassociated with Spotify and replaced with another users email address. I am unable to login.

  • Visitor
  • My use your name has been disassociated with Spotify and replaced with another users email address. I am unable to login.
  • ItsJamesJ
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium
  • 320 Views
  • 1 replies
  • 0 likes

Help! I have been charged twice in a month for my spotify account

Help! this month i have been charged twice. As i am a new student i have enrolled in the student discount, yet i have also received the monthly 9.99 charge. Can someone please help!?

  • Newbie
  • Help! this month i have been charged twice. As i am a new student i have enrolled in the student discount, yet i have also received the monthly 9.99 charge. Can someone please help!?
  • ItsJamesJ
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! How to login abroad. Only displaying US as option

"I cannot login. The error code: 408 (Country does not match the one in profile). I have tried to change the country in my profile but it only gives me te US option. I am in Angola. How can I still use Spotify? Thank You"

  • Casual Listener
  • "I cannot login. The error code: 408 (Country does not match the one in profile). I have tried to change the country in my profile but it only gives me te US option. I am in Angola. How can I st...
  • CK2622
  • Casual Listener
  • 624 Views
  • 4 replies
  • 0 likes
  • 624 Views
  • 4 replies
  • 0 likes

Posible hackeo

Hola, llevo como un mes sufriendo debido a que mientras estoy reproduciendo alguna de mis listas de reproducción me salta sin motivo alguno una lista de reproducción desconocida con música que nunca escucho, incluso estando la aplicación abierta pero...

  • Visitor
  • Hola, llevo como un mes sufriendo debido a que mientras estoy reproduciendo alguna de mis listas de reproducción me salta sin motivo alguno una lista de reproducción desconocida con música que nunca ...
  • 751 Views
  • 0 replies
  • 3 likes
  • Security
  • 751 Views
  • 0 replies
  • 3 likes

There's a song of another artist in my profile

There's a song that don't belong to me in my profile. I already fill the form for artist issues months ago but nothing.Song: https://open.spotify.com/track/7pDG8Zz1KjpPCqTfVVbNdv

  • Regular
  • There's a song that don't belong to me in my profile. I already fill the form for artist issues months ago but nothing. Song: https://open.spotify.com/track/7pDG8Zz1KjpPCqTfVVbNdv    
  • marcelorvmusic1
  • Regular
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Phone Asks If I Want To Listen On Web Player Or Continue On Phone

Hey all, I was just listening to a playlist on Spotify and all of a sudden the playlist changes and asks if I'd like to continue listening on my phone or the web app (I've not used the web app before and haven't used the desktop version in time). My ...

  • Casual Listener
  • Hey all,   I was just listening to a playlist on Spotify and all of a sudden the playlist changes and asks if I'd like to continue listening on my phone or the web app (I've not used the ...
  • Datolite
  • Casual Listener
  • 312 Views
  • 1 replies
  • 1 likes
  • Account
    Security
  • 312 Views
  • 1 replies
  • 1 likes

Having problems

Somehow I have 2 accounts. I got the premium on the other one I don’t use. How do I change it to the one that I use?

  • Visitor
  • Somehow I have 2 accounts. I got the premium on the other one I don’t use. How do I change it to the one that I use?
  • fischfun
  • Gig Goer
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes