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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 200395 Views
  • 722 replies
  • 66 likes
  • Account
  • 200395 Views
  • 722 replies
  • 66 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1103072 Views
  • 118 replies
  • 106 likes
  • Account
  • 1103072 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55489 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55489 Views
  • 61 replies
  • 8 likes

Account claim

Okay so I am partenered with SoundCloud through Repost Network. One of their features allows self distribution, so I successfully got my music on Spotify through them. However in doing so, Repost Network created 2 separate accounts and I would like t...

  • Regular
  • Okay so I am partenered with SoundCloud through Repost Network. One of their features allows self distribution, so I successfully got my music on Spotify through them. However in doing so, Repost Net...
  • osornios
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your student credentials are already associated with another Spotify account.

Im getting this message when trying to get student discount for my spotify account but i haven't used these credentials for a spotify account.... any ideas? heres a screenshot of what im seeing

  • Newbie
  • Im getting this message when trying to get student discount for my spotify account but i haven't used these credentials for a spotify account.... any ideas? heres a screenshot of what im seeing
  • Maria_B
  • Moderator
  • 2143 Views
  • 1 replies
  • 0 likes
  • 2143 Views
  • 1 replies
  • 0 likes

How to close an account I didn't create

An account was created (not by me) using my CC. I want to cancel and stop the monthly charges so I canceled the CC but they say they will continue to pay and I need to cancel the Spotify account. But how can I do that when I can't access the account ...

  • Newbie
  • An account was created (not by me) using my CC.  I want to cancel and stop the monthly charges so I canceled the CC but they say they will continue to pay and I need to cancel the Spotify accoun...
  • osornios
  • Spotify Star
  • 506 Views
  • 2 replies
  • 0 likes
  • 506 Views
  • 2 replies
  • 0 likes

Charged for premium even though its student account

I was charged £9.99 for premium account even though i was on a student account. I looked at the website and it said i just needed to register. So i did then it took a further £4.99. I am un impressed with this and would like a refund of the orginal £...

  • Newbie
  • I was charged £9.99 for premium account even though i was on a student account. I looked at the website and it said i just needed to register. So i did then it took a further £4.99. I am un impressed...
  • osornios
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 157 Views
  • 1 replies
  • 0 likes

Can't invite family

Hi, I just upgraded my premium subscription to a family subscription. After inviting my girlfriend, she receives the activation code in her e-mail, however after entering the code, a warning appears - claiming she couldn't be added to Premium for Fam...

  • Newbie
  • Hi,   I just upgraded my premium subscription to a family subscription.    After inviting my girlfriend, she receives the activation code in her e-mail, however after entering the ...
  • osornios
  • Spotify Star
  • 224 Views
  • 4 replies
  • 0 likes
  • Premium
  • 224 Views
  • 4 replies
  • 0 likes

Using Spotify in unsupported country after buying Premium in supported one

Hi all,I'm from Slovenia, but I'm currently based in Ireland until August.I was considering taking the 3-month offer for 0.99€, but I was just wondering if I buy the offer, will I be able to use Spotify in Slovenia, where Spotify is not (yet?) suppor...

  • Newbie
  • Hi all, I'm from Slovenia, but I'm currently based in Ireland until August. I was considering taking the 3-month offer for 0.99€, but I was just wondering if I buy the offer, will I be able to us...
  • CryticalAce
  • Community Legend
  • 1204 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 1204 Views
  • 1 replies
  • 0 likes

Does Spotify has the worst customer service in the world?

I used free subscription to Spotfity- so didn't have any right to customer service I recently upgraded to Premium and things have stopped working correctly.- innocent me thought that now I am paying I should get customer service Instead Spotify has a...

  • Casual Listener
  • I used free subscription to Spotfity - so didn't have any right to customer service   I recently upgraded to Premium and things have stopped working correctly. - innocent me thought that now...
  • CryticalAce
  • Community Legend
  • 685 Views
  • 3 replies
  • 8 likes
  • 685 Views
  • 3 replies
  • 8 likes

3 months for 99p payment options not working

I'm trying to get the 3 months for 99p, but the credit card page doesn't show anything and after going through PayPal login, confirmation and aparrent payment, I'm landed back on the "how would you like to pay?" Spotify page and no payment shows in m...

  • Newbie
  • I'm trying to get the 3 months for 99p, but the credit card page doesn't show anything and after going through PayPal login, confirmation and aparrent payment, I'm landed back on the "how would you l...
  • MusicJunkehLife
  • Newbie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account troubles

I have received a gift card to have Spotify Premium, but I connected to the wrong account (I connected with my mail address while I wanted to connect with my Facebook account) how can I change that?Would it be possible to transfer my premium account ...

  • Visitor
  • I have received a gift card to have Spotify Premium, but I connected to the wrong account (I connected with my mail address while I wanted to connect with my Facebook account) how can I change that? ...
  • Maria_B
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in issue

HelloI signed up with my email and I receive notices from Spotify to that same email yet when I try to log in it says the email and user account name are not registeredWhen I go to settings the user account name is on the page in the upper right corn...

  • Newbie
  • Hello I signed up with my email and I receive notices from Spotify to that same email yet when I try to log in it says the email and user account name are not registered When I go to settings the u...
  • Maria_B
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Price difference

Here you can see it says €0,99 for only 3 months. When you click further, it says you pay €9,99. I'd like to get the €0,99 for three months, since you offered it on that page

  • Casual Listener
  • Here you can see it says €0,99 for only 3 months. When you click further, it says you pay €9,99. I'd like to get the €0,99 for three months, since you offered it on that page 🙂
  • mauropuntneyt
  • Casual Listener
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Devolucion Premium

Active la cuenta de Spotify Premium y cancele mi subscripción Premium, quiero un reembolso ya que nunca utilice la cuenta

  • Newbie
  • Active la cuenta de Spotify Premium y cancele mi subscripción Premium, quiero un reembolso ya que nunca utilice la cuenta
  • Paisanis
  • Newbie
  • 512 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 512 Views
  • 2 replies
  • 0 likes

Credit Card Number Change

Hello, I had to dispute a charge from another company and my CC will be changing numbers. My account is due to charge the old card on the 12th and I am wondering how I can adjust this to make it so there is no lapse in premium. I have been a long tim...

  • Newbie
  • Hello,   I had to dispute a charge from another company and my CC will be changing numbers. My account is due to charge the old card on the 12th and I am wondering how I can adjust this to mak...
  • Jiana
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Account uitgeschakeld

Ik betaal al een paar maanden spotify premium nou zag ik dat er dus ook een studtenkoring was, ik heb mijn premium stop gezet en had een paar dagen een free account vervolgens heb ik student premium genomen nu heeft spotify 2 keer kosten afgeschreven...

  • Newbie
  • Ik betaal al een paar maanden spotify premium nou zag ik dat er dus ook een studtenkoring was, ik heb mijn premium stop gezet en had een paar dagen een free account vervolgens heb ik student premium ...
  • Hubo
  • Spotify Star
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Nummers lopen niet in elkaar over wanneer ze op boxen worden afgespeeld!

Wanneer ik mijn afspeellijst op de boxen wil afpelen, dus op een ander apparaat dan mijn computer lopen de nummers niet meer mooi in elkaar over. Hoe los ik dit op?

  • Newbie
  • Wanneer ik mijn afspeellijst op de boxen wil afpelen, dus op een ander apparaat dan mijn computer lopen de nummers niet meer mooi in elkaar over. Hoe los ik dit op? 
  • Hubo
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

my app doesn't function in 4G

my app doesn't function in 4G, only in wifi. with my cellphone I can't use the app and the website, instead if I'm with the wifi I can. why? thanks

  • Casual Listener
  • my app doesn't function in 4G, only in wifi. with my cellphone I can't use the app and the website, instead if I'm with the wifi I can. why? thanks
  • mcoggio
  • Casual Listener
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium account hacked.

Hi there, my spotify account was hacked this afternoon. I have managed to login sideways through my facebook account which has not been compromised, the email address have both been altered in the meantime and the language changed to a russian script...

  • Casual Listener
  • Hi there, my spotify account was hacked this afternoon. I have managed to login sideways through my facebook account which has not been compromised, the email address have both been altered in the m...
  • Smokeandflow
  • Casual Listener
  • 6169 Views
  • 6 replies
  • 0 likes
  • 6169 Views
  • 6 replies
  • 0 likes

My Discover Weekly playlist won't update.

Hello,This week my Discover Weekly Playlist didn't update. Please advise in order to fix this!Thank you, Renia.

  • Casual Listener
  • Hello, This week my Discover Weekly Playlist didn't update. Please advise in order to fix this! Thank you,  Renia.
  • Hubo
  • Spotify Star
  • 484 Views
  • 4 replies
  • 0 likes
  • 484 Views
  • 4 replies
  • 0 likes

How long have I been with Spotify?

I was going to say I thought I've been with you for close to ten years, but you aren't 10 years old yet! I'd love to know how long ago I started using the service.

  • Newbie
  • I was going to say I thought I've been with you for close to ten years, but you aren't 10 years old yet! I'd love to know how long ago I started using the service.
  • LuKenneth
  • Music Fan
  • 27369 Views
  • 3 replies
  • 2 likes
  • 27369 Views
  • 3 replies
  • 2 likes

Verify confirmation to delete accounts

Hi, Can I ask has anyone receieve any verify email confirmation to remove an account? I have submitted like many time on the remove account form and never recieve this email link that i need to click. I have checked my inbox and junk mail and nothing...

  • Visitor
  • Hi,   Can I ask has anyone receieve any verify email confirmation to remove an account?   I have submitted like many time on the remove account form and never recieve this email link th...
  • Maxim
  • Spotify Star
  • 655 Views
  • 5 replies
  • 0 likes
  • 655 Views
  • 5 replies
  • 0 likes