Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554090 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131214 Views
74 replies
12 likes
It won't let me close my account! I have the free one but do not use it.
It won't let me close my account! I have the free one but do not use it.
Spotify Star
238 Views
1 replies
0 likes
Somebody changed my account email and has locked me out of my premium account... PLEASE HELP
Somebody changed my account email and has locked me out of my premium account... PLEASE HELP
Spotify Star
159 Views
1 replies
0 likes
Hey guys,I'm currenly abroad for work and want to use Spotify on my phone and laptop, but I keep getting error 408 when connecting. The weird thing is that I checked via Remote Desktop my computer at home and it's web player is working just fine. Wha...
Hey guys, I'm currenly abroad for work and want to use Spotify on my phone and laptop, but I keep getting error 408 when connecting. The weird thing is that I checked via Remote Desktop my computer ...
Casual Listener
311 Views
2 replies
0 likes
Y al instalar la app en el iphone me ha dicho que sólo se puede usar 14 días en el extranjero. En mi perfil tengo como país España, claro.
Y al instalar la app en el iphone me ha dicho que sólo se puede usar 14 días en el extranjero. En mi perfil tengo como país España, claro.
Roadie
163 Views
1 replies
0 likes
I upgraded to family plan and sent the invite email but my family member is not getting the email at all! What do I do?!
I upgraded to family plan and sent the invite email but my family member is not getting the email at all! What do I do?!
Roadie
153 Views
1 replies
0 likes
Since last weekend, I can no longer log into my Spotify account. Even with a password reset, it immediately denies me access by not recognizing the new password. Totally frustrating and this never happened to me with iTunes before! The fact that I ha...
Since last weekend, I can no longer log into my Spotify account. Even with a password reset, it immediately denies me access by not recognizing the new password. Totally frustrating and this ne...
Roadie
163 Views
1 replies
0 likes
Ola pessoal,Tenho Spotify Premium, e já habilitei a opção de "Mostrar apenas dispositivos locais" e mesmo assim ele mostra outros dispositivos à distância. O que impede que eu ouça no meu Dispositivo pois ele fica trocando de dispositivos sempre. Alg...
Ola pessoal, Tenho Spotify Premium, e já habilitei a opção de "Mostrar apenas dispositivos locais" e mesmo assim ele mostra outros dispositivos à distância. O que impede que eu ouça no meu Dispositi...
Roadie
169 Views
1 replies
0 likes
Já faz mais de 1 dia que paguei meu Spotify, mas até agora não recebi nem mesmo a confirmação do pagamento. Aguem pode me ajudar? Demora mesmo para liberar?
Já faz mais de 1 dia que paguei meu Spotify, mas até agora não recebi nem mesmo a confirmação do pagamento. Aguem pode me ajudar? Demora mesmo para liberar?
Roadie
424 Views
1 replies
0 likes
Podrian ayudarme active mi tarjeta en una cuenta spotify de un amigo y ahora cambio la contraseña y el correo como desvinculo mi tarjeta?? Por favor ayuda
Podrian ayudarme active mi tarjeta en una cuenta spotify de un amigo y ahora cambio la contraseña y el correo como desvinculo mi tarjeta?? Por favor ayuda
Roadie
800 Views
1 replies
0 likes
To tendo problemas pra entrar no plano Premium, pois nao consigo mudar meu endereço e nem aparece essa informacao pra mim. Como faco?
To tendo problemas pra entrar no plano Premium, pois nao consigo mudar meu endereço e nem aparece essa informacao pra mim. Como faco?
Roadie
427 Views
1 replies
0 likes
Hola... tengo cuenta premium desde hace mesesy desde un par de semanas que al escuchar música online o desde una playlist está se detiene. Ya revise que no sea problemas de conectividad, por lo que no se cual sera el problema. Favor su ayuda.
Hola... tengo cuenta premium desde hace meses y desde un par de semanas que al escuchar música online o desde una playlist está se detiene. Ya revise que no sea problemas de conectividad, por lo que...
Roadie
165 Views
1 replies
0 likes
I received this email: Your payment provider recently recalled an unauthorised payment for Spotify Premium.We’ve now returned the funds, and disabled your Spotify account.If you have any questions about this, please contact your payment provider dire...
I received this email: Your payment provider recently recalled an unauthorised payment for Spotify Premium. We’ve now returned the funds, and disabled your Spotify account. If you have any q...
Roadie
260 Views
1 replies
0 likes
Tengo una cuenta familiar en la cual me salen activos mis familiares pero ellos no pueden entrar a su cuenta. Quisiera saber que es lo ue ocurre. A lo contrario me saldré de todas las cuentas. No me esta agradando esto para nada.
Tengo una cuenta familiar en la cual me salen activos mis familiares pero ellos no pueden entrar a su cuenta. Quisiera saber que es lo ue ocurre. A lo contrario me saldré de todas las cuentas. No me ...
Roadie
172 Views
1 replies
0 likes
Eu possuo 2 contas no spotify. Uma foi criada com meu facebook e outra foi criada com meu e-mail. A conta criada com o e-mail é a que utilizo regularmente, pois a mesma é Premium. A conta criada com facebook já é obsoleta para mim, e por isso quero e...
Eu possuo 2 contas no spotify. Uma foi criada com meu facebook e outra foi criada com meu e-mail. A conta criada com o e-mail é a que utilizo regularmente, pois a mesma é Premium. A conta criada com ...
Roadie
559 Views
1 replies
0 likes
Hola, Desde hace un par de semanas ya no recibo la playlist de "Descubrimiento Semanal", esta opción ha desaparecido del listado. ¿Podéis decirme porqué y cómo recuperarla? Gracias y saludos, Eva
Hola, Desde hace un par de semanas ya no recibo la playlist de "Descubrimiento Semanal", esta opción ha desaparecido del listado. ¿Podéis decirme porqué y cómo recuperarla? Gracias ...
Roadie
863 Views
1 replies
0 likes
i have premium and always log onto my devices through facebook. i bought a new phone and transfered everything over. i logged into my account through facebook on my new phone and it put me through to my account except it wasnt my account.. i have los...
i have premium and always log onto my devices through facebook. i bought a new phone and transfered everything over. i logged into my account through facebook on my new phone and it put me through to...
Roadie
168 Views
1 replies
0 likes
ACABO DE CAMBIAR DE MOVIL EN EL CUAL QUIERO INICIAR SESION CON MI CUENTA SPOTIFY PREMIUM Y AL MOMENTO DE DAR INICIAR SESION ME SALE : NO TIENES CUENDA DE SPOTIFY CONECTADA A FACEBOOK . SI TIENES CUENTA DE SPOTIFY . INICIAR SESION CON TUS CREDENCIALES...
ACABO DE CAMBIAR DE MOVIL EN EL CUAL QUIERO INICIAR SESION CON MI CUENTA SPOTIFY PREMIUM Y AL MOMENTO DE DAR INICIAR SESION ME SALE : NO TIENES CUENDA DE SPOTIFY CONECTADA A FACEBOOK . SI TIENES CUEN...
Newbie
11904 Views
2 replies
0 likes
Hi everyone I tried searching for this topic but could find anything. When trying to bill my sprint account I get this message...You've reached the limit on active subscriptions per mobile number for Spotify.what do I do??
Hi everyone I tried searching for this topic but could find anything. When trying to bill my sprint account I get this message... You've reached the limit on active subscriptions per mobile number...
Casual Listener
2281 Views
7 replies
0 likes
They charged my card 3 times for student discounts then on my susbscriptions it say they are going to charge me 9.99 in a month
They charged my card 3 times for student discounts then on my susbscriptions it say they are going to charge me 9.99 in a month
Roadie
198 Views
1 replies
0 likes
Bueno, yo tenía una contraseña con letras y números, y cuando lo ingresé, dijo que el nombre de usuario / contraseña estaba mal. Cambié la contraseña a una sólo con letras, y funcionó, y cambié de nuevo a la primera, y no funcionó de nuevo. Cuál es l...
Bueno, yo tenía una contraseña con letras y números, y cuando lo ingresé, dijo que el nombre de usuario / contraseña estaba mal. Cambié la contraseña a una sólo con letras, y funcionó, y cambié de nu...
Roadie
203 Views
1 replies
0 likes
