Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403111 Views
  • 958 replies
  • 107 likes
  • Account
  • 403111 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1173671 Views
  • 119 replies
  • 112 likes
  • Account
  • 1173671 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99644 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99644 Views
  • 68 replies
  • 10 likes

Solved!! Double Charged

Hi!I am a student who wanted the discount, but I've had some trouble uploading the documents asked. Therefore, they would notify me that no charge was account for since they could not process my application. This morning, my bank account reflect a do...

  • Newbie
  • Hi! I am a student who wanted the discount, but I've had some trouble uploading the documents asked. Therefore, they would notify me that no charge was account for since they could not process my ap...
  • user-removed
  • Not applicable
  • 10423 Views
  • 2 replies
  • 2 likes
  • 10423 Views
  • 2 replies
  • 2 likes

Mudança do premium familia para free

Eu tinha a conta familia e recebi um email para confirmar o endereço, como eu não tinha visto o email eles mudaram a minha conta para o free, só que já tem 3 dias que eu confirmei o endereço do titular e ainda não foi liberado. O que eu devo fazer? e...

  • Newbie
  • Eu tinha a conta familia e recebi um email para confirmar o endereço, como eu não tinha visto o email eles mudaram a minha conta para o free, só que já tem 3 dias que eu confirmei o endereço do titul...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Echo in my songs

Today i'm playing my songs and they are reproducing with echo and the voice is impossible to listen. It really seems a MIDI version. Do you know why?

  • Newbie
  • Today i'm playing my songs and they are reproducing with echo and the voice is impossible to listen. It really seems a MIDI version. Do you know why?
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Can not find myself to play spotify

Hi there, I work as a yoga instructor and we all share an ipad where we play from the studio account. We make playlists on our personal account and when I go to search myself by name is says not found. Any idea how I can resolve this? My name is Ashl...

  • Newbie
  • Hi there, I work as a yoga instructor and we all share an ipad where we play from the studio account.  We make playlists on our personal account and when I go to search myself by name is says no...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't log in from this country

So this has already happened to me: Spotify tells me I can't use it abroad for more than two weeks. I just go to my account and change my country. But this time It refuses to work. The only option to select is the country I was last in. (I just moved...

  • Casual Listener
  • So this has already happened to me: Spotify tells me I can't use it abroad for more than two weeks. I just go to my account and change my country. But this time It refuses to work. The only option to...
  • zeniaasad
  • Casual Listener
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Unable to skip songs

I have a premium account but when I am listening to a playlist it won't allow me to skip songs and says I need to upgrade my account to premium. Please help.

  • Newbie
  • I have a premium account but when I am listening to a playlist it won't allow me to skip songs and says I need to upgrade my account to premium. Please help.
  • shaf-4
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

No se activo servicio premium/Premium service not active

Realice el pago de mi suscripción premium, me descontaron el pago pero no se activo.Make the payment of my premium subscription, I took the payment but not activated.

  • Newbie
  • Realice el pago de mi suscripción premium, me descontaron el pago pero no se activo. Make the payment of my premium subscription, I took the payment but not activated.
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Nummers overslaan

Ik heb een Spotify premium account, kan ook muziek offline zetten. Maar wanneer ik door m'n nummers wil skippen geeft hij steeds aan dat ik geen Premium account heb.

  • Newbie
  • Ik heb een Spotify premium account, kan ook muziek offline zetten. Maar wanneer ik door m'n nummers wil skippen geeft hij steeds aan dat ik geen Premium account heb.
  • Tzomerdijk95
  • Newbie
  • 1068 Views
  • 1 replies
  • 0 likes
  • 1068 Views
  • 1 replies
  • 0 likes

Can't receive emails from Spotify

HiI can't receive emails from spotify.What can I do? I have checked junk mail etc. etc.

  • Newbie
  • Hi I can't receive emails from spotify. What can I do?  I have checked junk mail etc. etc. 
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

I want to go ahead and pay for premium now and skip 30 trial

I don't want the 30 trial, I want to go ahead and pay for premium now. How can I do it?

  • Casual Listener
  •  I don't want the 30 trial, I want to go ahead and pay for premium now. How can I do it?
  • SemmyPurtos
  • Newbie
  • 3223 Views
  • 14 replies
  • 0 likes
  • Premium
  • 3223 Views
  • 14 replies
  • 0 likes

Facebook Connection Everytime I try to manually connect through facebook, i this this error message

Everytime I try to manually connect through facebook, i this this error message "Sorry there has been a temporary error, please try again later." This is happenening through the account overview page. Please help.

  • Newbie
  • Everytime I try to manually connect through facebook, i this this error message  "Sorry there has been a temporary error, please try again later."  This is happenening through the account ...
  • cacayo
  • Newbie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

My account was hacked. Please retrieve it back.

Hi, I've been trying to login to my Spotify and have been unable to for the last month or two after getting my new phone. I checked my email only to discover I was hacked, and it was changed to an unfamiliar email. Please change it back to my origina...

  • Casual Listener
  • Hi, I've been trying to login to my Spotify and have been unable to for the last month or two after getting my new phone. I checked my email only to discover I was hacked, and it was changed to an un...
  • Jennywalrus99
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 179 Views
  • 2 replies
  • 0 likes

HELP! SPOTIFY CHARGED ME 4 TIMES FOR STUDENT DISCOUNT

I called my bank and they said to contact spotify but there is no number to connect them! What do I do?

  • Newbie
  • I called my bank and they said to contact spotify but there is no number to connect them! What do I do?
  • Jacob
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

Help!!! My premium account was hacked and I'm sure it was by some illegal app. They or He deleted my playlists... For a few days appeared a lot of different advices conected interrupting me. I printed a few. I aked for help, they told me to change my...

  • Newbie
  • Help!!! My premium account was hacked and I'm sure it was by some illegal app. They or He deleted my playlists... For a few days appeared a lot of different advices conected interrupting me. I printe...
  • Jacob
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Xbox one app

I can't connect to my Xbox and I can't put in my user name and password because I always sign in with Facebook and when I use my email and password for FB on there it says its wrong

  • Visitor
  • I can't connect to my Xbox and I can't put in my user name and password because I always sign in with Facebook and when I use my email and password for FB on there it says its wrong
  • itu_
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Cant loggin my x box

I am trying to log in on my xbox one and I can not because when I 1st got spotify was through Facebook and I pay $10 a month but now I don't have a password or a username.

  • Visitor
  • I am trying to log in on my xbox one and I can not because when I 1st got spotify was through Facebook and I pay $10 a month but now I don't have a password or a username.
  • itu_
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Security
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! problemas con mi cuenta

me suscribí a premium pero no puedo acceder a ninguna funsion como música aleatoria, o cambiar canciones

  • Newbie
  • me suscribí a premium pero no puedo acceder a ninguna funsion como música aleatoria, o cambiar canciones 
  • Pontillo
  • Newbie
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locked out of my account

I've been locked out of my other account (the one I use in Portugal) that has/had the username "mtpspt".Thing is I can't remember which email address I used to create the account.All of the sudden I was no longer logged in in my app and when I try to...

  • Newbie
  • I've been locked out of my other account (the one I use in Portugal) that has/had the username "mtpspt". Thing is I can't remember which email address I used to create the account. All of the sudde...
  • MonicaM_Bogota
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Name Change

I have updated my Facebook profile and picture but my old name is appearing. Is there a way to change first and last name without completing closing and reopening a new account?

  • Newbie
  • I have updated my Facebook profile and picture but my old name is appearing. Is there a way to change first and last name without completing closing and reopening a new account?
  • FabianS_Bogota
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with connecting to facebook

When I try to connect to facebook on my Android device, it says its already connected to a different facebook account. I have no idea which account this might be. Ive removed Spotify from my facebook apps settings. On my desktop computer, I have the ...

  • Newbie
  • When I try to connect to facebook on my Android device, it says its already connected to a different facebook account. I have no idea which account this might be. Ive removed Spotify from my facebook...
  • FabianS_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes