Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
553425 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131148 Views
74 replies
12 likes
I created a Spotify account while in canada, when I go to my account page to change the country and sibscribe it tells me the email associated with the account is already in use.....anyone havethis problem before? Any ideas how to resolve it? Is ther...
I created a Spotify account while in canada, when I go to my account page to change the country and sibscribe it tells me the email associated with the account is already in use.....anyone havethis p...
Roadie
208 Views
1 replies
0 likes
I am trying to log in to my Spotify account using my facebook personal account but it shows a facebook business account that is linked to my personal. How can I solve this?
I am trying to log in to my Spotify account using my facebook personal account but it shows a facebook business account that is linked to my personal. How can I solve this?
Roadie
233 Views
1 replies
0 likes
A few days ago my Spotify account randomly paired with another device on 3 separate occasions. Since then my playlists have all been deleted and the recently played music is music I've never listened to in my life. Considering cancelling my premium s...
A few days ago my Spotify account randomly paired with another device on 3 separate occasions. Since then my playlists have all been deleted and the recently played music is music I've never listened...
Roadie
363 Views
1 replies
0 likes
How can I change my username without shutting down the account and opening a new one?! I want to change this account from my person to business name.
How can I change my username without shutting down the account and opening a new one?! I want to change this account from my person to business name.
Spotify Star
204 Views
1 replies
0 likes
want to get the student promo but when i entered my CC number i couldn't upload my document. When i checked my CC acount, it was charged three times x Rp.29.990. And after that i didn't even get the premium privilege. Anyone know their number or emai...
want to get the student promo but when i entered my CC number i couldn't upload my document. When i checked my CC acount, it was charged three times x Rp.29.990. And after that i didn't even get the ...
Spotify Star
240 Views
1 replies
0 likes
I am connected to spotify via FB. I used to be able to find/view friends however now it says "there are no more friends to show at this time" and won't even let me search for people I know are on Spotify. Did I change a setting? the Facebook Friends ...
I am connected to spotify via FB. I used to be able to find/view friends however now it says "there are no more friends to show at this time" and won't even let me search for people I know are on Spo...
Casual Listener
7733 Views
12 replies
1 likes
My previous account under my email was hacked, and the email associated with it was changed. I’m using the family Spotify premium, so the premium on that account was cancelled and now I’ve recreated my account under the original email. However, I’m c...
My previous account under my email was hacked, and the email associated with it was changed. I’m using the family Spotify premium, so the premium on that account was cancelled and now I’ve recreated ...
195 Views
0 replies
0 likes
My phone suddenly started playing music that i do not listen and it said that the device i was listening was something i do not recognize so i went on spotify that i was logged on with my facebook account and went into my accountinfo and it said that...
My phone suddenly started playing music that i do not listen and it said that the device i was listening was something i do not recognize so i went on spotify that i was logged on with my facebook ac...
Newbie
285 Views
1 replies
1 likes
Hi, is it possible to have, every month, a regular invoice with my specific company's data(italian vat registration number)? How can get it?Best regardsSimone
Hi, is it possible to have, every month, a regular invoice with my specific company's data(italian vat registration number)? How can get it? Best regards Simone
Spotify Star
238 Views
1 replies
0 likes
I have tried to upgrade my account to premium using paypal, but i can't get it to work. When I click agree and continue it always throws be back on the screen that lets you choose either credit or paypal. In paypal, I have spotify limited in my preap...
I have tried to upgrade my account to premium using paypal, but i can't get it to work. When I click agree and continue it always throws be back on the screen that lets you choose either credit or pa...
Casual Listener
301 Views
2 replies
0 likes
This is my normal profile below that needs to be an verified artist profile as soon as possible.https://open.spotify.com/user/11167563918my singles mi nuh care , dem a wonder , a born winner ep , wine it , freak you ( need to appear on this account t...
This is my normal profile below that needs to be an verified artist profile as soon as possible. https://open.spotify.com/user/11167563918 my singles mi nuh care , dem a wonder , a born win...
Spotify Star
330 Views
2 replies
0 likes
Hello Guys , Good Afternoon... ive been trying to contact spotify for a very long time now.Nobody is answering me and im feelin a little bit desparate.I am a musician and my singles i released couple of years ago including this year keep appearing on...
Hello Guys , Good Afternoon... ive been trying to contact spotify for a very long time now. Nobody is answering me and im feelin a little bit desparate. I am a musician and my singles i re...
Spotify Star
211 Views
1 replies
0 likes
Dear admins, please change my country from US to Germany.Your help page does not apply to my account. Cheers!
Dear admins, please change my country from US to Germany. Your help page does not apply to my account. Cheers!
Casual Listener
269 Views
2 replies
0 likes
A few weeks ago, I tried to join my family's premium account while I was out of the country and it didn't work. When I came back to the us It did work but now when I try to log in from the app a bubble pops up saying that to listen music abroad for m...
A few weeks ago, I tried to join my family's premium account while I was out of the country and it didn't work. When I came back to the us It did work but now when I try to log in from the app a bubb...
Spotify Star
242 Views
1 replies
0 likes
I am thinking of releasing my own songs and thinking about it. Is there a way I could do that?
I am thinking of releasing my own songs and thinking about it. Is there a way I could do that?
Spotify Star
26225 Views
1 replies
3 likes
I have released a track and see now that Spotify made a artistpage, but how can i log in there? I have no details on how to do that.. my artistname is Armand van Henegouwen...
I have released a track and see now that Spotify made a artistpage, but how can i log in there? I have no details on how to do that.. my artistname is Armand van Henegouwen...
Spotify Star
3622 Views
3 replies
0 likes
Every site on the internet has a way to block followers, spotify does not. Add a way to block followers/make your profile completely private. Music is my own business no one elses. Making a playlist private does not equal no followers, I don't want a...
Every site on the internet has a way to block followers, spotify does not. Add a way to block followers/make your profile completely private. Music is my own business no one elses. Making a playlist ...
Community Legend
298 Views
1 replies
0 likes
Hello, I've been wanting to get my artist page to be customized. And BEFORE you tell me the steps, I'd like to say that I've tried the "Get Access" to your artist page, and submitted multiple requests. I am the artist undoubtibly, as "Rich Hemp" was ...
Hello, I've been wanting to get my artist page to be customized. And BEFORE you tell me the steps, I'd like to say that I've tried the "Get Access" to your artist page, and submitted multipl...
Casual Listener
268 Views
1 replies
0 likes
Eu moro com meu pai e minha mãe, ele paga a premium e não estou conseguindo acessar, do nada parou de funcionar, e ele está pagando, não sei como fazer pra concertar.
Eu moro com meu pai e minha mãe, ele paga a premium e não estou conseguindo acessar, do nada parou de funcionar, e ele está pagando, não sei como fazer pra concertar.
290 Views
0 replies
0 likes
