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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14913 Views

7 replies

11 likes

Security
  • 14913 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554884 Views

991 replies

116 likes

Account
  • 554884 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131276 Views

74 replies

12 likes

Account
Login
Premium
  • 131276 Views
  • 74 replies
  • 12 likes

Remoção de contas

Tenho uma conta familia na qual compartilha eu, meu irmão, minha madastra e meu pai ( eu sou o administrador). Para um desconforto meu pai e minha madastra foram retirados da conta, e não consigo mais adiciona-lós pois diz que está errado. Já pus de ...

Newbie

Tenho uma conta familia na qual compartilha eu, meu irmão, minha madastra e meu pai ( eu sou o administrador). Para um desconforto meu pai e minha madastra foram retirados da conta, e não consigo mai...

Bittencourt

Spotify Star

309 Views

1 replies

0 likes

Account
  • 309 Views
  • 1 replies
  • 0 likes

Solved!! I'll move in soon, will I lose my playlists?

People, I have the family plan but we will move out of town soon. In the Spotify help topics says that I can not change my address, I have to cancel my account and make a new one.Will I lose my options and playlists and all users enrolled in the plan...

Casual Listener

People, I have the family plan but we will move out of town soon. In the Spotify help topics says that I can not change my address, I have to cancel my account and make a new one. Will I lose m...

Bittencourt

Spotify Star

359 Views

1 replies

0 likes

Account
Subscription
  • 359 Views
  • 1 replies
  • 0 likes

Need quick help

Hey so i have spotify premium and im letting my girlfriend use my account. unfortuneatly she connected her phone to my account and now i cant listen to music on my laptop and she cant listen to music on her phone at the same time. is there an option ...

Newbie

Hey so i have spotify premium and im letting my girlfriend use my account. unfortuneatly she connected her phone to my account and now i cant listen to music on my laptop and she cant listen to music...

Bittencourt

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Conta com Facebook

Criei uma conta usando minha conta do livro, e desvinculei ela sem querer tentando transferir como minhas coisas, agora não consigo entrar na primeira conta do que criei.O nick é: 2234fmhm6q5u62pc4jxinceri

Casual Listener

Criei uma conta usando minha conta do livro, e desvinculei ela sem querer tentando transferir como minhas coisas, agora não consigo entrar na primeira conta do que criei. O nick é:  2234fmhm6q...

Bittencourt

Spotify Star

446 Views

4 replies

0 likes

Account
Login
  • 446 Views
  • 4 replies
  • 0 likes

Can't log into app

I'm about at my wits end. . . I got a new phone and when I went to log into the new spotify app, it says user name or password incorrect, but they work just fine with the website. Also, when I click the link "forgot password?", it says it's emailed m...

Newbie

I'm about at my wits end. . . I got a new phone and when I went to log into the new spotify app, it says user name or password incorrect, but they work just fine with the website. Also, when I click ...

BushmanCanuck

Casual Listener

296 Views

2 replies

1 likes

Account
  • 296 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account Hijacked

I received an email yesterday saying that I had changed my email address for my account. I never changed my email and now someone else has access to my account and I can no longer login. This needs to be fixed immediately.

Newbie

I received an email yesterday saying that I had changed my email address for my account. I never changed my email and now someone else has access to my account and I can no longer login. This needs t...

MonicaM_Bogota

Roadie

185 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot my email used for the account.

I need it to get on a family premium service but I can't figure out a way to find the email

Newbie

I need it to get on a family premium service but I can't figure out a way to find the email

MonicaM_Bogota

Roadie

213 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I see where my Spotify account was used to make changes to my playlist? It wasn't me...

Hi, I've been on vacation for 2 weeks. During my vacation, I used Spotify maybe once or twice, but I'm sure I didn't make or edit my personal playlists. I was just scrolling to update my playlists, when I saw I had a new playlist wich was updated 11 ...

Casual Listener

Hi,   I've been on vacation for 2 weeks. During my vacation, I used Spotify maybe once or twice, but I'm sure I didn't make or edit my personal playlists.    I was just scrolling t...

MonicaM_Bogota

Roadie

256 Views

1 replies

0 likes

Account
Free
Login
Security
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please help to release my email address

I created my Spotify account with Facebook login.I will like to delink my Spotify account from Facebook, but still use the same email address. To do that, I read that I need Spotify to release that email address.Please help. Thanks.

Visitor

I created my Spotify account with Facebook login. I will like to delink my Spotify account from Facebook, but still use the same email address. To do that, I read that I need Spotify to release that...

MonicaM_Bogota

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

My premium account won't open

Hi, I've got two accounts: one that is linked to my Facebook account and that is for free, but I don't use that. The other accout is linked to my emailadress and is premium, but for some reason I'm not able to log into my premium account: My laptop a...

Visitor

Hi,    I've got two accounts: one that is linked to my Facebook account and that is for free, but I don't use that. The other accout is linked to my emailadress and is premium, but for so...

osornios

Spotify Star

1206 Views

3 replies

0 likes

  • 1206 Views
  • 3 replies
  • 0 likes

Login help

Is there a way to switch my spotify login in from logging in with my face book... to a user name and password?

Newbie

Is there a way to switch my spotify login in from logging in with my face book... to a user name and password?

Maxim

Spotify Star

223 Views

1 replies

0 likes

Login
  • 223 Views
  • 1 replies
  • 0 likes

Account Name

Hello, i'm Maria.I want to ask why this random name (look at the pict i attached) commonly came out as my account name instead of my real name on my spotify? But sometimes, my real name also pop up. Fyi, I joined spotify by signing up from Facebook. ...

Visitor

Hello, i'm Maria. I want to ask why this random name (look at the pict i attached) commonly came out as my account name instead of my real name on my spotify? But sometimes, my real name also pop up...

Maxim

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja entrar a mi cuenta

Mi cuenta fue cancelada por algún problema que hubo con mi banco, quisiera restablecerla

Newbie

Mi cuenta fue cancelada por algún problema que hubo con mi banco, quisiera restablecerla

MonicaM_Bogota

Roadie

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution recuperar cuenta que ya no está vinculada a facebook

Cuando comience a utilizar la cuenta con la cuenta 1283261788 desde el facebook, pero, preferi usar otra con otro correo sin vincular un facebook, hasta ese momento tenia 2 cuentas, hasta que un dia por error vincule la nueva cuenta un facebook, y ah...

Newbie

Cuando comience a utilizar la cuenta con la cuenta  1283261788 desde el facebook, pero, preferi usar otra con otro correo sin vincular un facebook, hasta ese momento tenia 2 cuentas, hasta ...

MonicaM_Bogota

Roadie

513 Views

1 replies

0 likes

Login
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete Facebook but not account

Hi, any idea how I can delete my Facebook account without losing all my saved music? I made the account through Facebook originally.

Newbie

Hi, any idea how I can delete my Facebook account without losing all my saved music? I made the account through Facebook originally. 

MonicaM_Bogota

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution my account has been hacked

My spotify acocunt has been hijacked. I have used spotify for years now, but somone else is now using my account, has changed the email adress, personal details and password. This is really frustraiting to see my play lists are being deleted and even...

Visitor

My spotify acocunt has been hijacked. I have used spotify for years now, but somone else is now using my account, has changed the email adress, personal details and password. This is really frustrait...

MonicaM_Bogota

Roadie

251 Views

2 replies

0 likes

Account
Premium
Security
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account Hijacked

Please, can you help - my account appears to have been hacked and hijacked by another user? I have managed to log in to this page via Facebook login, but the email address, postcode, and password that are now associated with this account are not mine...

Newbie

Please, can you help - my account appears to have been hacked and hijacked by another user? I have managed to log in to this page via Facebook login, but the email address, postcode, and password tha...

MonicaM_Bogota

Roadie

189 Views

1 replies

0 likes

Account
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscriptions cannot be invited successfully

So today i just receive a code from my friend which he is the main guy incharge of the family subcriptions, so i enter the code, after that the site redirect me to fill the address and fullname. So i tried many times did what my friend ask me to fill...

Casual Listener

So today i just receive a code from my friend which he is the main guy incharge of the family subcriptions, so i enter the code, after that the site redirect me to fill the address and fullname. So i...

MonicaM_Bogota

Roadie

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Accounts hacked

Hello, I just received multiple requests for password changes and then a confirmation of my change to the family plan that I did not make. I also received an email from a friendly user that they had found my spotify credentials on a website. I search...

Newbie

Hello,   I just received multiple requests for password changes and then a confirmation of my change to the family plan that I did not make.    I also received an email from a frie...

MonicaM_Bogota

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo el cargo a mi tarteta de Premium Familiar pero no tengo el recibo ni el servicio. Ayuda por fa

Hola ayer realice el pago para el servicio Premiun Familiar y efectivamente paso la tarjeta pero en Spotify me dijo error y ko me esta dando el servicio. Necesito ayuda gracias! Ojala respondan a la brevedad!! me urgee el servicio o la devolucion!!

Newbie

Hola ayer realice el pago para el servicio Premiun Familiar y efectivamente paso la tarjeta pero en Spotify me dijo error y ko me esta dando el servicio. Necesito ayuda gracias! Ojala respondan a la ...

MonicaM_Bogota

Roadie

267 Views

1 replies

0 likes

Subscription
  • 267 Views
  • 1 replies
  • 0 likes