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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156573 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156573 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10613 Views
  • 3 replies
  • 10 likes
  • Security
  • 10613 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506891 Views
  • 985 replies
  • 112 likes
  • Account
  • 506891 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124480 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124480 Views
  • 74 replies
  • 12 likes

Changing the Facebook account

I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?

  • Newbie
  • I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?
  • MattSuda
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Preminum is not working.

Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?

  • Newbie
  • Ola, fiz um upgrade da minha conta para o premium, fui cobrada 2 vezes e minha conta não está funcionando como premium, o que posso fazer?
  • MattSuda
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

99 cents for 3 months offered, charged 9.99 when I entered my credit details.

I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still valid. The total price of the original offer was gonna ...

  • Newbie
  • I was going to sign up for spotify after I couldn't get my previous account to work on my ps4 and cell anymore. I signed up a new account, put in my card details and the 99 cents offer was still vali...
  • lrazimi
  • Newbie
  • 750 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 750 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reset account

Hi Spotify crew,I was wondering if it is possible for someone to reset my account. Like really delete all my playlists, songs and anything in my library.Someone else logged into my account in my pc and now my history/weekly and all separate libraries...

  • Newbie
  • Hi Spotify crew, I was wondering if it is possible for someone to reset my account. Like really delete all my playlists, songs and anything in my library. Someone else logged into my account in...
  • Erika
  • Roadie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Being charged $99.00?

Why is it asking me to pay $99?

  • Casual Listener
  • Why is it asking me to pay $99?
  • Abbys
  • Casual Listener
  • 1171 Views
  • 4 replies
  • 0 likes
  • 1171 Views
  • 4 replies
  • 0 likes

Solved!! Help

So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to stop it? Any ideas please?

  • Newbie
  • So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to...
  • Extronia
  • Regular
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

multiple users for account?

My music keeps pausing and not allowing me to play and an alert is coming up that my spotify account is being used elsewhere. I have changed my password and logged out of all devices and also pay for family premium. What can I do so my music won't ke...

  • Newbie
  • My music keeps pausing and not allowing me to play and an alert is coming up that my spotify account is being used elsewhere. I have changed my password and logged out of all devices and also pa...
  • danlargo
  • Newbie
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Solved!! Getting rid of premium subscription

So I accidentally downloaded the premium version, which I do not want, and the trial is up in 48 hours. How do you get rid of this premium account before it charges me. Help!

  • Newbie
  • So I accidentally downloaded the premium version, which I do not want, and the trial is up in 48 hours. How do you get rid of this premium account before it charges me. Help!
  • Gri4
  • Regular
  • 2007 Views
  • 6 replies
  • 0 likes
  • 2007 Views
  • 6 replies
  • 0 likes

Shuffle not working on any devices

Hi there, My name is Nathan I have loaded up Spotify today and every playlist I click 'shuffle play' on it starts on the first song then continues playing from that song, therefore not actually shuffling any of my playlists. I've tried deleting and r...

  • Newbie
  • Hi there,   My name is Nathan I have loaded up Spotify today and every playlist I click 'shuffle play' on it starts on the first song then continues playing from that song, therefore not actua...
  • user-removed
  • Not applicable
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Account lost

Hi, I recently just stopped the subscription for my spotify premium account and then my account was all lost. I tried logging through facebook and it showed an error 3:. When i try to log onto the website for spotify, it shows my icon of my spotify a...

  • Casual Listener
  • Hi, I recently just stopped the subscription for my spotify premium account and then my account was all lost. I tried logging through facebook and it showed an error 3:. When i try to log onto the...
  • ivuscj
  • Casual Listener
  • 1129 Views
  • 4 replies
  • 0 likes
  • 1129 Views
  • 4 replies
  • 0 likes

Solved!! Account no longer exists.

So I've been listening to Spotify with another account for awhile now and all of a sudden today I was randomly signed out.When I tried to sign in it said wrong credentials. I have my info written down so it's correct. I tried resetting my password an...

  • Casual Listener
  • So I've been listening to Spotify with another account for awhile now and all of a sudden today I was randomly signed out. When I tried to sign in it said wrong credentials. I have my info written...
  • Animeman1000
  • Casual Listener
  • 2798 Views
  • 4 replies
  • 0 likes
  • Account
  • 2798 Views
  • 4 replies
  • 0 likes

Premium won't let me pay.

Everytime I get onto the paypal page and try to pay, I click "Agree and Pay". It redirects me to the Spotify page but it doesn't do anything. It just ends up being blank. Is there anyway I can fix this? I tried paying on my phone and my laptop. Both ...

  • Newbie
  • Everytime I get onto the paypal page and try to pay, I click "Agree and Pay". It redirects me to the Spotify page but it doesn't do anything. It just ends up being blank. Is there anyway I can fix th...
  • aaront79072
  • Newbie
  • 3741 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 3741 Views
  • 3 replies
  • 0 likes

User account is showing my name in Chinese?

So my Chinese name is on my facebook account, mostly because a few people know me as that and some people I work with use facebook in Chinese, but for some reason, that name is showing up on my Spotify account instead of my (primary) English one. I c...

  • Newbie
  • So my Chinese name is on my facebook account, mostly because a few people know me as that and some people I work with use facebook in Chinese, but for some reason, that name is showing up on my Spoti...
  • justinyap90
  • Newbie
  • 1021 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 1021 Views
  • 1 replies
  • 1 likes

Profile cannot be found, why?

Hi!I created a new Spotify account for the organisation where I work because we want to share some playlists as a part of some non-profit-campaigns. However, for some reason the profile cannot be found. I tried to find it from my personal Spotify acc...

  • Casual Listener
  • Hi! I created a new Spotify account for the organisation where I work because we want to share some playlists as a part of some non-profit-campaigns. However, for some reason the profile cannot be f...
  • Maxim
  • Spotify Star
  • 349 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 349 Views
  • 3 replies
  • 0 likes

Kredi kartımdan parayı alamıyor

Kredi kartımda limit olmasına rağmen, ödeme gerçekleştiremediğine dair mesaj alıyorum. Kartım Online alışverişe de açık. İlgilenirseniz sevinirim

  • Newbie
  • Kredi kartımda limit olmasına rağmen, ödeme gerçekleştiremediğine dair mesaj alıyorum. Kartım Online alışverişe de açık. İlgilenirseniz sevinirim
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Collection Full !!

Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums.Yes, I listen all of them and No, I don't want delete my albums to add some more albums.So... How can I d...

  • Newbie
  • Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums. Yes, I listen all of them and No, I don't want delet...
  • 675 Views
  • 0 replies
  • 0 likes
  • iOS
    Web Player
    Windows
  • 675 Views
  • 0 replies
  • 0 likes

Solved!! Can current Playstation 4 Free Premium Account Upgrade be used in other devices?

Hi there, I am a subscriber of the Spotify Premium account and I am thoroughly enjoying it. However, since buying the PS4 console awhile ago, I noticed there is a free upgrade from free to premium account users and it does not explain clearly about t...

  • Casual Listener
  • Hi there,   I am a subscriber of the Spotify Premium account and I am thoroughly enjoying it. However, since buying the PS4 console awhile ago, I noticed there is a free upgrade from free to p...
  • musiccornercv
  • Roadie
  • 7865 Views
  • 2 replies
  • 1 likes
  • Premium
  • 7865 Views
  • 2 replies
  • 1 likes

Is my account hacked?

I've been receiving newsletters (email version of course) in mandarin even though I've never requested them. And twice, I already clicked "unsubscribe" but I continue to receive these mandarin emails.I just checked my account to make sure I'm unsubsc...

  • Visitor
  • I've been receiving newsletters (email version of course) in mandarin even though I've never requested them. And twice, I already clicked "unsubscribe" but I continue to receive these mandarin emails...
  • user-removed
  • Not applicable
  • 306 Views
  • 4 replies
  • 0 likes
  • 306 Views
  • 4 replies
  • 0 likes

Shut out of my spotify

Everytime I try to log in on my Spotify on my phone or computer, is says that I can't log in because there is already created an account with my e-mail. But the problem is that I want acces to that particular account. At first I thought that just my ...

  • Casual Listener
  • Everytime I try to log in on my Spotify on my phone or computer, is says that I can't log in because there is already created an account with my e-mail. But the problem is that I want acces to that p...
  • Jildaulive
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Payment autogiro

My Spotifyaccount is being payed automatic from one of my cards but at the moment when it should have been payed this month I forgot to put the right amount of cash in there, how can I pay for my account manually?

  • Newbie
  • My Spotifyaccount is being payed automatic from one of my cards but at the moment when it should have been payed this month I forgot to put the right amount of cash in there, how can I pay for m...
  • user-removed
  • Not applicable
  • 1831 Views
  • 2 replies
  • 0 likes
  • 1831 Views
  • 2 replies
  • 0 likes