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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76438 Views

28 replies

0 likes

  • 76438 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94277 Views

9 replies

2 likes

Account
Login
  • 94277 Views
  • 9 replies
  • 2 likes

Superuser Contribution Bajar precio

Al mirar mi suscripcion pone que ne cobran 9,99 y en realidad me estan cobrando 12,99

Casual Listener

Al mirar mi suscripcion pone que ne cobran 9,99 y en realidad me estan cobrando 12,99

FabianS_Bogota

Roadie

327 Views

1 replies

0 likes

Premium
Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution fui cobrado duas vezes no mesmo mês, mas no aplicativo só tem uma cobrança.

no meu cartão de credito veio duas cobranças do spotify, uma no dia 10/03/17 e outra no dia 13/03/17, mas no aplicativo do spotify so me mostra uma cobrança feita no mês de março e quero pedir o cancelamento desta outra cobrança

Newbie

no meu cartão de credito veio duas cobranças do spotify, uma no dia 10/03/17 e outra no dia 13/03/17, mas no aplicativo do spotify so me mostra uma cobrança feita no mês de março e quero pedir o canc...

FabianS_Bogota

Roadie

543 Views

1 replies

0 likes

  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mudei de país e não consigo acessar meu spotify

Boa noite,Mudei do Brasil para Portugal, e meu Spotify não funciona, dizia as informações que era o método de pagamento, realizei o pagamento via boleto e agora diz que não tenho acesso pois o mesmo formado país é de 14 dias, e agora ?

Newbie

Boa noite, Mudei do Brasil para Portugal, e meu Spotify não funciona, dizia as informações que era o método de pagamento, realizei o pagamento via boleto e agora diz que não tenho acesso pois o me...

FabianS_Bogota

Roadie

1199 Views

1 replies

1 likes

Subscription
  • 1199 Views
  • 1 replies
  • 1 likes

Change the county

Hey i am In Thailand for Holiday but i can't changen it to Thailand i am on Spotify freeAny Help?

Casual Listener

Hey i am In Thailand for Holiday but i can't changen it to Thailand i am on Spotify free Any Help?

Hubo

Community Legend

281 Views

1 replies

0 likes

Account
Free
Login
Other
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Cannot access potify premium because I deleted the connected facebook account

Hi, I permanently deleted my facebook a few months ago. Correspondingly, I began using the free spotify as opposed to Spotify premium. However, I forgot that my Spotify Premium was connected to my deleted facebook account. I am still getting billed m...

Newbie

Hi,   I permanently deleted my facebook a few months ago. Correspondingly, I began using the free spotify as opposed to Spotify premium. However, I forgot that my Spotify Premium was connected...

Jacob

Community Legend

425 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbuchung ohne Premium

Hallo,ich habe mir am 18.12.2016 für einen Monat das 1 Monatige Probe-Abo für Spotify Premium für 0,99€ gekauft und auch den ganzen Monat benutzt.Anschließend habe ich die Mitgliedschaft für spotify Premium gekündigt und bis zum heutigen Tage spotify...

Newbie

Hallo, ich habe mir am 18.12.2016 für einen Monat das 1 Monatige Probe-Abo für Spotify Premium für 0,99€ gekauft und auch den ganzen Monat benutzt. Anschließend habe ich die Mitgliedschaft für spot...

FabianS_Bogota

Roadie

881 Views

1 replies

0 likes

Account
Premium
Subscription
  • 881 Views
  • 1 replies
  • 0 likes

Contact Spotify

Hi, I'm trying to reach Spotify, due to some questions I have, but I can't find anything to get in touch directly with Spotify.Is there anything I can do about that?Thanks.

Newbie

Hi, I'm trying to reach Spotify, due to some questions I have, but I can't find anything to get in touch directly with Spotify. Is there anything I can do about that? Thanks.

Maxim

Spotify Star

490 Views

1 replies

1 likes

Other
  • 490 Views
  • 1 replies
  • 1 likes

No Premium, but charged for it

On February 3rd, I was charged via my credit card for Spotify Premium. I have not had access to any spotify premium features this month and I want to cancel my subscription so I am not charged again - since I didn't get what I paid for anyway - but i...

Newbie

On February 3rd, I was charged via my credit card for Spotify Premium.  I have not had access to any spotify premium features this month and I want to cancel my subscription so I am not charged ...

apsouthpaw

Newbie

7419 Views

3 replies

6 likes

  • 7419 Views
  • 3 replies
  • 6 likes

Superuser Contribution Trying to pay but card expiry

Trying to pay but every time I enter my card it keeps telling me to enter my card expiry date....have entered it in every possible configuration and it keeps saying to enter expiry date??

Casual Listener

Trying to pay but every time I enter my card it keeps telling me to enter my card expiry date....have entered it in every possible configuration and it keeps saying to enter expiry date??

Tozaigah

Casual Listener

350 Views

2 replies

0 likes

  • 350 Views
  • 2 replies
  • 0 likes

Premium problems

This morning my Spotify account was on premium,and now it suddenly says that I'm on Spotify free. the thing that really made me wonder was that I got an Ad come up and it said: Watch this advert for 30 minutes Ad free listening. But I couldn't figure...

Casual Listener

This morning my Spotify account was on premium,and now it suddenly says that I'm on Spotify free.  the thing that really made me wonder was that I got an Ad come up and it said: Watch this adve...

KatesHere

Community Legend

1089 Views

3 replies

0 likes

Premium
Subscription
  • 1089 Views
  • 3 replies
  • 0 likes

I don't have a premium account ,why i have to pay?

I don't have a premium account ,why i have to pay?how can i cancel it? i check all my account , they are all free and never have this payment bills ,i don't know where this payment come from . can i just cancel it or check which account is using my c...

Newbie

I don't have a premium account ,why i have to pay?how can i cancel it?  i check all my account , they are all free and never have this payment bills ,i don't know where this payment come from ....

KatesHere

Community Legend

320 Views

1 replies

0 likes

Account
Free
Premium
  • 320 Views
  • 1 replies
  • 0 likes

Cant log in with Facebook

So... when i click the log in with facebook button a it comes up with a website that just keeps and keeps loading and never finishes so i dont get into it.. i can log into facebook on spotify on the web but cant on the program.. why wont the log in w...

Newbie

So... when i click the log in with facebook button a it comes up with a website that just keeps and keeps loading and never finishes so i dont get into it.. i can log into facebook on spotify on the ...

knockstar

Casual Listener

361 Views

2 replies

0 likes

  • 361 Views
  • 2 replies
  • 0 likes

Register an account for sonos streaming without email?

I want to create a separate account so my family can stream to sonos without my playback beeing paused when i am away and also streaming. How do i go about doing that without an extra emailadress?

Newbie

I want to create a separate account so my family can stream to sonos without my playback beeing paused when i am away and also streaming. How do i go about doing that without an extra emailadress? &...

Maxim

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

3 months subscription for 0.99

Hi I would like to know why with my account is not possible to use the three months to 0.99 euro. Thank you

Casual Listener

Hi I would like to know why with my account is not possible to use the three months to 0.99 euro. Thank you

danichu

Newbie

7048 Views

7 replies

0 likes

Account
Premium
Subscription
  • 7048 Views
  • 7 replies
  • 0 likes

Me hicieron doble cargo a mi tarjeta además mis familiares los sacaron del plan familiar

Me hicieron doble cargo a mi tarjeta, desde la semana pasada llegaron los mail para verificar las cuentas de mi plan familiar, y hoy sacaron a todos siendo que todos están el mismo domicilio, ayuda por favor

Newbie

Me hicieron doble cargo a mi tarjeta, desde la semana pasada llegaron los mail para verificar las cuentas de mi plan familiar, y hoy sacaron a todos siendo que todos están el mismo domicilio, ayuda p...

itu_

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my county choise it is grayed out.

Hello can someone help me? I tried to change my country to my location but my option is grayed out, and i can't really use Spotify at all. So is there a solution or should i just delete the program and never use it again.

Regular

Hello can someone help me? I tried to change my country to my location but my option is grayed out, and i can't really use Spotify at all. So is there a solution or should i just delete the program a...

Abc112

Casual Listener

1064 Views

10 replies

0 likes

  • 1064 Views
  • 10 replies
  • 0 likes

My account has been hacked

Hello, Today in the morning when I try to open my spotify, I said that my password or user were incorrect, which I miss. I went to my mail to verify what happened and I found that they had changed my mail from my account, and that the message was spo...

Casual Listener

Hello, Today in the morning when I try to open my spotify, I said that my password or user were incorrect, which I miss. I went to my mail to verify what happened and I found that they had changed my...

SwagKhan

Casual Listener

259 Views

1 replies

0 likes

Account
  • 259 Views
  • 1 replies
  • 0 likes

Cant log in email no longer exists please help

I set up my spotify about 6 years ago and when I have changed phones it has always automatic ly signed in but I have changed my phone from iPhone 6 to 7 and it has asked me to sign in (unbelievable I haven't logged in in 6 years I have no idea of pas...

Newbie

I set up my spotify about 6 years ago and when I have changed phones it has always automatic ly signed in but I have changed my phone from iPhone 6 to 7 and it has asked me to sign in (unbelievable I...

Maxim

Spotify Star

401 Views

1 replies

0 likes

Login
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Anmeldung nach Familien-Premium-Update funktioniert nicht mehr

Nachdem ich zu einem Familien-Abo hinzugefügt wurde, funktioniert die Anmeldung in der Handy- und der Laptop-App nicht mehr. Im Browser gibt es keine Probleme, dort wird auch angezeigt, dass ich jetzt Mitglied in einem Familien-Abo bin. Wenn ich aber...

Newbie

Nachdem ich zu einem Familien-Abo hinzugefügt wurde, funktioniert die Anmeldung in der Handy- und der Laptop-App nicht mehr. Im Browser gibt es keine Probleme, dort wird auch angezeigt, dass ich jetz...

Maxim

Spotify Star

1408 Views

1 replies

0 likes

  • 1408 Views
  • 1 replies
  • 0 likes

Solved!! Unlimted to premium to unlimited

Hi,Sorry, I really couldn't find the answer and I didn't want to find it out the hard way, so I'll ask.I have this unlimited account for years now, and I got to keep it when the 'unlimited' plan dissapreared from the account options.Now, there are da...

Newbie

Hi, Sorry, I really couldn't find the answer and I didn't want to find it out the hard way, so I'll ask. I have this unlimited account for years now, and I got to keep it when the 'unlimited' pla...

Maxim

Spotify Star

479 Views

1 replies

0 likes

Premium
Unlimited
  • 479 Views
  • 1 replies
  • 0 likes