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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4819 Views
  • 1 replies
  • 9 likes
  • Security
  • 4819 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466885 Views
  • 976 replies
  • 111 likes
  • Account
  • 466885 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206171 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206171 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 115103 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 115103 Views
  • 72 replies
  • 12 likes

Desaparecieron todas mis canciones

Todas las canciones que tenía guardadas en "Tu música" han desaparecido de un día para otro, no es problema de inició de sesión porque sólo utilizó una cuenta y únicamente esta en mi celular.Mi usuario es: 12124310718

  • Newbie
  • Todas las canciones que tenía guardadas en "Tu música" han desaparecido de un día para otro, no es problema de inició de sesión porque sólo utilizó una cuenta y únicamente esta en mi celular. Mi u...
  • Fer0763
  • Newbie
  • 1399 Views
  • 2 replies
  • 1 likes
  • Free
  • 1399 Views
  • 2 replies
  • 1 likes

Charges for someone elses account

I've had the same account for over 3 years now and all of a sudden I'm getting charged for another "account" that I don't have. How do I stop it and get a refund?Please advise.

  • Newbie
  • I've had the same account for over 3 years now and all of a sudden I'm getting charged for another "account" that I don't have. How do I stop it and get a refund? Please advise.
  • Jacob
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

been a month since i contacted support, still no response

i contacted support well over a month ago, but have yet to receive a response. i simply asked if they could unlink my spotify acc with my psn because i lost access to it (and no, pressing ‘disconnect all devices’ or whatever doesn’t work). honestly i...

  • Newbie
  • i contacted support well over a month ago, but have yet to receive a response. i simply asked if they could unlink my spotify acc with my psn because i lost access to it (and no, pressing ‘disconnect...
  • Jacob
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Account was hacked

Hello.Today I tried to log on my account but it wasn´t possible. After some checks I discovered that I can only log on with my FB-Account. Once logged in I saw that somebody somehow managed to change the E-Mail and the password. For that reason I can...

  • Newbie
  • Hello. Today I tried to log on my account but it wasn´t possible. After some checks I discovered that I can only log on with my FB-Account. Once logged in I saw that somebody somehow managed to chan...
  • Jacob
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! already have an account with that email

Hi,I have Spotify premium through Rogers. When I try to log in with the Spotify App on my IPad I get the message that I already have an account with this email. I have done everything the Spotify website suggests. I can use the email address and pass...

  • Casual Listener
  • Hi, I have Spotify premium through Rogers. When I try to log in with the Spotify App on my IPad I get the message that I already have an account with this email. I have done everything the Spotify w...
  • Platea
  • Casual Listener
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Solved!! Problem I pay by credit card - ARS U$s

Good morning , I'm from Argentina and I just subscribe to the premium account, figured subscription cost would 36ARS , but on entering the summary of my credit card I see that figure consumption in dollars. As few dollars it cost ? or do to spend my ...

  • Casual Listener
  • Good morning , I'm from Argentina and I just subscribe to the premium account, figured subscription cost would 36ARS , but on entering the summary of my credit card I see that figure consumption in d...
  • clarisa007
  • Casual Listener
  • 11739 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 11739 Views
  • 5 replies
  • 1 likes

Another charged 2x per month.

Another charged 2x per month. On 2-7-17 $9.99. And again 2-16-17 $14.99. I was told tof give it a month and the accounts would catch up. They are not. I want the family for $14.99. And to be reimbursed or credited the over charges of $9.99.

  • Newbie
  • Another charged 2x per month. On 2-7-17 $9.99. And again 2-16-17 $14.99. I was told tof give it a month and the accounts would catch up. They are not. I want the family for $14.99. And to be reimburs...
  • Committeddusky
  • Casual Listener
  • 364 Views
  • 2 replies
  • 1 likes
  • 364 Views
  • 2 replies
  • 1 likes

Alguien no autorizado en mi cuenta.

Hay un usuario externo usando mi cuenta Spotify desde un PlayStation4. Ya hice uso de "Cerrar sesión en todos los dispositivos" y "Cambiar contraseña" tantas veces, que en ocasiones es a mi a quién le cuesta trabajo entrar a mi cuenta.Este usuario si...

  • Newbie
  • Hay un usuario externo usando mi cuenta Spotify desde un PlayStation4. Ya hice uso de "Cerrar sesión en todos los dispositivos" y "Cambiar contraseña" tantas veces, que en ocasiones es a mi a quién l...
  • OviiiOne
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

user name and password

how or where can i find my spotify user name and password?

  • Visitor
  • how or where can i find my spotify user name and password?
  • Fahda
  • Casual Listener
  • 357 Views
  • 6 replies
  • 0 likes
  • 357 Views
  • 6 replies
  • 0 likes

Premium not working - made me free

We have Spotify premium and got an email to verify. An error occurred while verifying and now has sent me to free. Can you help me getting back to premium, please

  • Regular
  • We have Spotify premium and got an email to verify. An error occurred while verifying and now has sent me to free. Can you help me getting back to premium, please
  • KatesHere
  • Community Legend
  • 521 Views
  • 10 replies
  • 0 likes
  • Account
    Free
    Premium
  • 521 Views
  • 10 replies
  • 0 likes

Solved!! Premium

I paid for the premium on 29th of February. Now I am not able to use is throughout this month, because I ended premium. I have the right to use premium for 1 more month (March), because I paid on the 29 th of February?

  • Casual Listener
  • I paid for the premium on 29th of February. Now I am not able to use is throughout this month, because I ended premium. I have the right to use premium for 1 more month (March), because I paid on the...
  • KatesHere
  • Community Legend
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Premium account

Hello, I want to ask, if I pay Premium account and download songs for listening offline and after I cancel Premium account and have free can I still listen songs which I download? ThanksKate

  • Newbie
  • Hello, I want to ask, if I pay Premium account and download songs for listening offline and after I cancel Premium account and have free can I still listen songs which I download? Thanks Kate
  • Jacob
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Restablecer las preguntas de seguridad para el paquete premium familiar

Hola, tengo un rato en plan familiar premium en el cual tengo gente de mi familia pero no directa, hace un mes aproximadamente me hicieron una preguntas de seguridad para tener la garantia que la gente en mi plan era realmente familia, solo que cuand...

  • Newbie
  • Hola, tengo un rato en plan familiar premium en el cual tengo gente de mi familia pero no directa, hace un mes aproximadamente me hicieron una preguntas de seguridad para tener la garantia que la gen...
  • f18f14
  • Newbie
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Artist Verification Issue

Hi Guys,Today my spotify artist page has officially become verified. YAY!In the process of verification it asked me which personal profile I want to use to link with.I supplied my user profie: theengagementmusic. I am logged onto my spotify account o...

  • Roadie
  • Hi Guys, Today my spotify artist page has officially become verified. YAY! In the process of verification it asked me which personal profile I want to use to link with. I supplied my user profie: ...
  • Maxim
  • Spotify Star
  • 3069 Views
  • 13 replies
  • 0 likes
  • Account
  • 3069 Views
  • 13 replies
  • 0 likes

I unsubscribed and have been charged five times.

I suspended my Facebook account - I originally subscribed with Facebook - and afterwards went through a bunch of loops to end my Spotify subscription. Today I read my credit card statement and they've been charging me since I canceled in October. I u...

  • Newbie
  • I suspended my Facebook account - I originally subscribed with Facebook - and afterwards went through a bunch of loops to end my Spotify subscription. Today I read my credit card statement and they'v...
  • cr_lachungpa
  • Newbie
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Vincule mi facebook a 2 cuentas de spotify y perdi mi cuenta original

Vinculé mi cuenta de facebook a dos diferentes cuentas de spotify y ahora no puedo recuperar mi cuenta original, qué puedo hacer?

  • Newbie
  • Vinculé mi cuenta de facebook a dos diferentes cuentas de spotify y ahora no puedo recuperar mi cuenta original, qué puedo hacer?
  • laisataide13
  • Newbie
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

When I go to log in it comes up with login failed. Your already created an account with this email address

  • Casual Listener
  • When I go to log in it comes up with login failed. Your already created an account with this email address
  • Josh_single_88
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • Login
  • 350 Views
  • 2 replies
  • 0 likes

Someone's using my Spotify account

Last couple of days someone started to use my Spotify account. It seems like my account was hacked. I'm in my wife's family plan and I use Facebook login. I couldn't figure out a way stop hacker to use my account. I can login to my account but my mus...

  • Visitor
  • Last couple of days someone started to use my Spotify account. It seems like my account was hacked. I'm in my wife's family plan and I use Facebook login. I couldn't figure out a way stop hacker to u...
  • Jacob
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

i cant access open.spotify

my account Can't access open.spotify it always leads me to play.spotify

  • Newbie
  • my account Can't access open.spotify it always leads me to play.spotify
  • justinewin_
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 239 Views
  • 1 replies
  • 0 likes

Unfamiliar music in history

Recently unfamiliar songs and playlists have been showing up on my account. A few times when I tried to play a song it said my account was being used on another device even though that wasn't possible. I logged out of spotify on all devices, changed ...

  • Newbie
  • Recently unfamiliar songs and playlists have been showing up on my account. A few times when I tried to play a song it said my account was being used on another device even though that wasn't possibl...
  • justinewin_
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Security
  • 438 Views
  • 1 replies
  • 0 likes