Can't cancel premium subscription!

This is the last day of my 3-month trial and I tried cancelling all day yesterday and also today - but it keeps saying Ooops something went wrong try again later. Soon you are going to charge me for another month which I have no intention of paying f...

• user-removed
• Visitor
• This is the last day of my 3-month trial and I tried cancelling all day yesterday and also today - but it keeps saying Ooops something went wrong try again later.    Soon you are going to...
• 2017-03-15 11:52:29 AM
• 2017-03-15 11:58:36 AM
• Jacob
• Community Legend
• 166 Views
• 1 replies
• 0 likes

Cancelled subscription, appears to work but doesn't.

Hello. So I purchased Premium 3 months ago, wanting to have it just for January. Then, when there were 2 days left until the end of my subscribtion I cancelled it. Yes, I am sure I made it to the end, because I had already done it twice before. I was...

• mrowicki_maciek
• Newbie
• Hello. So I purchased Premium 3 months ago, wanting to have it just for January. Then, when there were 2 days left until the end of my subscribtion I cancelled it. Yes, I am sure I made it to the end...
• 2017-03-15 11:36:40 AM
• 2017-03-15 11:49:11 AM
• Jacob
• Community Legend
• 159 Views
• 1 replies
• 0 likes

Why am I paying twice each month?

I am being charged 9.99 TWICE each month. Whjy and how do I reach anyone to ask one of them to stop?

• TonyWhitten1
• Newbie
• I am being charged 9.99 TWICE each month.  Whjy and how do I reach anyone to ask one of them to stop?
• 2017-03-15 10:10:33 AM
• 2017-03-15 10:32:55 AM
• Jacob
• Community Legend
• 162 Views
• 1 replies
• 0 likes

Can't Log in on any device using the app

I can't log in using my iPad or iPhone constantly says account already created using my email. I haven't tried to make another account simply log in but it keeps coming up with the same message. I have changed my password and it is correct. Frustrate...

• rebecca19
• Newbie
• I can't log in using my iPad or iPhone constantly says account already created using my email.  I haven't tried to make another account simply log in but it keeps coming up with the same message...
• 2017-03-15 8:09:44 AM
• 2017-03-15 9:17:35 AM
• Maxim
• Spotify Star
• 186 Views
• 1 replies
• 0 likes
• Login

paid for premium can only access a free account

i paid the 9.99 for march and can opnly access the free account.  

• carmcarm22
• Regular
• i paid the 9.99 for march and can opnly access the free account.  
• 2017-03-08 6:46:57 AM
• 2017-03-15 8:05:47 AM
• Jacob
• Community Legend
• 636 Views
• 9 replies
• 0 likes

Unable to update to Premium

Dear Spotify, I have been trying for weeks to update my account to Premium via PayPal, but unable to along with this message:"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use anot...

• zoe-ck
• Casual Listener
• Dear Spotify, I have been trying for weeks to update my account to Premium via PayPal, but unable to along with this message: "Oops, seems your card or payment provider is having a bad day. Don't wo...
• 2017-03-07 5:51:20 AM
• 2017-03-15 5:44:44 AM
• zoe-ck
• Casual Listener
• 218 Views
• 2 replies
• 0 likes
• Account
  Premium
  Subscription

Credit card expiry date

HiI want to suscrib to premiumWhen I enter my credit card details it keeps saying "enter your expery month"I have in any format (1018;10/18) it doesn't workThank you

• gaddy06
• Casual Listener
• Hi I want to suscrib to premium When I enter my credit card details it keeps saying "enter your expery month" I have in any format (1018;10/18) it doesn't work Thank you
• 2017-03-15 5:14:27 AM
• 2017-03-15 5:15:28 AM
• gaddy06
• Casual Listener
• 257 Views
• 1 replies
• 0 likes
• Premium

Still being charged

I have two accounts both are free and I am being charged after I canceled my premium. How can I stop this?

• GHC1
• Newbie
• I have two accounts both are free and I am being charged after I canceled my premium. How can I stop this?
• 2017-03-15 1:53:44 AM
• 2017-03-15 2:49:28 AM
• Bittencourt
• Spotify Star
• 141 Views
• 1 replies
• 0 likes

Superuser Contribution HELP HELP HELP

The payment method I've been using is mobile, after giving my mobile number technically I should received my PIN number, 3 hours have passed still i didn't get my PIN number, I need your help

• marianaica
• Newbie
• The payment method I've been using is mobile, after giving my mobile number technically I should received my PIN number, 3 hours have passed still i didn't get my PIN number, I need your help
• 2017-03-09 8:41:58 AM
• 2017-03-15 2:46:23 AM
• AndyJoel
• Spotify Legend
• 166 Views
• 1 replies
• 0 likes

Superuser Contribution Account problem

Hi, I'm Premium, and i'm logged width Facebook, since some days i can't find my albums.I have the albums of another person.I ve disconnect my account and reconnect width FB, but nothing change. Thx for help

• yannunderwood
• Newbie
• Hi,   I'm Premium, and i'm logged width Facebook, since some days i can't find my albums. I have the albums of another person. I ve disconnect my account and reconnect width FB, but nothing ...
• 2017-03-09 11:41:45 AM
• 2017-03-15 2:44:19 AM
• AndyJoel
• Spotify Legend
• 159 Views
• 1 replies
• 0 likes

Cobrança indevida

Cancelei minha conta premium dia 02/02, ficando válida até 28/02. No entanto, minha fatura do cartão de crédito para Março, consta uma cobrança. Se eu já cancelei, essa cobrança é indevida. Como posso resolver?

• Figueiro01
• Newbie
• Cancelei minha conta premium dia 02/02, ficando válida até 28/02. No entanto, minha fatura do cartão de crédito para Março, consta uma cobrança. Se eu já cancelei, essa cobrança é indevida. Como poss...
• 2017-02-25 10:16:44 PM
• 2017-03-15 2:39:28 AM
• Bittencourt
• Spotify Star
• 254 Views
• 2 replies
• 0 likes
• Account

How do I change my profile photo..??

• SQUADY
• Roadie
• 2015-05-23 10:02:48 PM
• 2017-03-15 2:32:11 AM
• user-removed
• Not applicable
• 9018 Views
• 8 replies
• 0 likes

Superuser Contribution Failed Payment

I have just recently paid through Globe Telecome Prepaid and received receipt of payment via email. 2 days after, I received an email that the payment have failed? What's happening?

• jerrocruz0422
• Newbie
• I have just recently paid through Globe Telecome Prepaid and received receipt of payment via email. 2 days after, I received an email that the payment have failed? What's happening?
• 2017-03-09 9:07:14 AM
• 2017-03-15 2:27:25 AM
• AndyJoel
• Spotify Legend
• 247 Views
• 1 replies
• 0 likes

Superuser Contribution Duplicating Library to a family member

How can I duplicate my Library of songs to my Husband. We are on a Premium Family membership. Thank you.

• crisnmusic
• Newbie
• How can I duplicate my Library of songs to my Husband. We are on a Premium Family membership. Thank you.
• 2017-03-11 1:12:19 AM
• 2017-03-15 2:19:11 AM
• AndyJoel
• Spotify Legend
• 197 Views
• 1 replies
• 0 likes

Superuser Contribution Premium for students

HelloI am a german student with normal SpotifyLast semestre I was in Mexico and wanted to get spotify for students. I logged on to unidays, but i could not get the student discount.This semestre I am in England and if I want to log on to unidays to g...

• Gerdi
• Casual Listener
• Hello I am a german student with normal Spotify Last semestre I was in Mexico and wanted to get spotify for students. I logged on to unidays, but i could not get the student discount. This semestr...
• 2017-03-11 9:56:02 AM
• 2017-03-15 2:11:25 AM
• AndyJoel
• Spotify Legend
• 182 Views
• 1 replies
• 0 likes

Superuser Contribution Student Credentials already in use

I'm trying to sign up to Spotify Student with my UniDays account but it says my student credentials are already in use and I don't know how this is the case. Is there anyway that wherever my student credentials are being used, they can be removed so ...

• Kgriffin13
• Newbie
• I'm trying to sign up to Spotify Student with my UniDays account but it says my student credentials are already in use and I don't know how this is the case. Is there anyway that wherever my student ...
• 2017-03-11 9:57:09 AM
• 2017-03-15 2:06:14 AM
• AndyJoel
• Spotify Legend
• 1038 Views
• 1 replies
• 0 likes

I used to login on spotify with my facebook account until they blocked me.

Hello. I'm not using facebook anymore but I would like to use spotify and keep my account. They blocked me because somebody reported my name as fake and they are forcing me to send them an official i.d something that I would never do.So I'm not going...

• ardiatiko
• Casual Listener
• Hello. I'm not using facebook anymore but I would like to use spotify and keep my account. They blocked me because somebody reported my name as fake and they are forcing me to send them an official i...
• 2017-03-13 7:03:19 PM
• 2017-03-15 1:05:17 AM
• osornios
• Spotify Star
• 260 Views
• 3 replies
• 0 likes
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