Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172289 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172289 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11346 Views
  • 6 replies
  • 11 likes
  • Security
  • 11346 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515780 Views
  • 986 replies
  • 113 likes
  • Account
  • 515780 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125963 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125963 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution DUDA POR SUPUESTO REGALO DE DOS MESES GRATIS DE SPOTIFY

QUE TAL BUENA TARDE. ESPERO ME PUEDAN BRINDAR EL APOYO DEBIDO A UN SUPUESTO REGALO DE DOS MESES DE SERVICIO GRATIS. TENGO LA DUDA DE ACEPTAR PUES EL CORREO QUE ME LLEGO ESTA EN CORREO NO DESEADO Y PROVIENE DE ESTE CORREO SpotifyAGRADECERIA SU APOYO P...

SPF.png
  • Newbie
  • QUE TAL BUENA TARDE. ESPERO ME PUEDAN BRINDAR EL APOYO DEBIDO A UN SUPUESTO REGALO DE DOS MESES DE SERVICIO GRATIS. TENGO LA DUDA DE ACEPTAR PUES EL CORREO QUE ME LLEGO ESTA EN CORREO NO DESEADO Y PR...
  • beto124
  • Newbie
  • 12003 Views
  • 9 replies
  • 1 likes
  • Other
    Premium
    Security
  • 12003 Views
  • 9 replies
  • 1 likes

can't get device password

I request for device password, it sends me an email, then when i click on the link i see the error that is in the attachment!

  • Newbie
  • I request for device password, it sends me an email, then when i click on the link i see the error that is in the attachment! 
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Switching from Telekom

I am switching providers in Germany. New provider has no Spotify. Want to keep my lists and go to a Spotify account. How does this work?

  • Newbie
  • I am switching providers in Germany. New provider has no Spotify. Want to keep my lists and go to a Spotify account. How does this work?
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I see how many people follow my playlist anymore?

Why can't I see how many people follow my playlist anymore? Also, when you could see how many followers your playlist had, you couldn't even see WHO followed your playlist. Why would they remove such features in the first place?

  • Casual Listener
  • Why can't I see how many people follow my playlist anymore? Also, when you could see how many followers your playlist had, you couldn't even see WHO followed your playlist.  Why would they re...
  • Jacob
  • Community Legend
  • 2995 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 2995 Views
  • 1 replies
  • 0 likes

Can't log into my account

I am on a new device, both Mac and iPhone, but I can't log into my account. I tried the log in with Facebook thing and it didn't work. I have a Premium account but can't access it. Is there some way I can get my account back?

  • Newbie
  • I am on a new device, both Mac and iPhone, but I can't log into my account. I tried the log in with Facebook thing and it didn't work. I have a Premium account but can't access it. Is there some way ...
  • Bossa
  • Regular
  • 228 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook and account

I would like to disassociate my email address and my facebook account because i don't want to use it anymore but i would like to be able to log into spotify. I created my Spotify account through facebook so i don't know what to do, I tried contacting...

  • Casual Listener
  • I would like to disassociate my email address and my facebook account because i don't want to use it anymore but i would like to be able to log into spotify. I created my Spotify account through face...
  • MaryS
  • Roadie
  • 282 Views
  • 4 replies
  • 1 likes
  • 282 Views
  • 4 replies
  • 1 likes

Superuser Contribution Email don't reach my mailbox

Hi, I form part of a family suscription yet, and Spotify send to some a email requesting a verification. According to the mail sent to the representative of the account, I must have received one but I haven't.I need that Spotify send me again the mai...

  • Casual Listener
  • Hi, I form part of a family suscription yet, and Spotify send to some a email requesting a verification. According to the mail sent to the representative of the account, I must have received one...
  • MaryS
  • Roadie
  • 434 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 434 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Facebook still being remembered but unlinked

I unlinked Facebook 48 hours ago but it's still got the photo and name on from Facebook. I downloaded the desktop app on a few computers and on some the dedicated Spotify username has come back but on others it's still the Facebook name and picture. ...

  • Casual Listener
  • I unlinked Facebook 48 hours ago but it's still got the photo and name on from Facebook. I downloaded the desktop app on a few computers and on some the dedicated Spotify username has come back but o...
  • MaryS
  • Roadie
  • 415 Views
  • 3 replies
  • 0 likes
  • Account
  • 415 Views
  • 3 replies
  • 0 likes

Username is Numeric

Hi guys, does anybody know why (here and in my Mac OS App) my username is display as a numeric value (UUID?)?How can I fix it so it displays my real name instead? Thanks,Christian

  • Casual Listener
  • Hi guys,   does anybody know why (here and in my Mac OS App) my username is display as a numeric value (UUID?)? How can I fix it so it displays my real name instead?   Thanks, Chris...
  • Jacob
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 317 Views
  • 1 replies
  • 0 likes

Have two accounts

One with Spotify that needs to have it on the other account

  • Newbie
  • One with Spotify that needs to have it on the other account
  • Jacob
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Two Account on one Emailadress / double subscription.

Hi, my problem is that i have two spotify accounts on my emaildress. I dont know why. Today, i subscribed to spotify family and know i have to pay for premium on my 1. account and family on the 2nd account. Is it possible to unite both account to one...

  • Newbie
  • Hi,   my problem is that i have two spotify  accounts on my emaildress. I dont know why. Today, i subscribed to spotify family and know i have to pay for premium on my 1. account and fami...
  • Jacob
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 166 Views
  • 1 replies
  • 0 likes

Account stolen.

My account got stolen. The password and email is changed and I have a bunch of crappy music in my playlist. I am only able to log in through facebook.I tried the "contact spotify" thingy, and the reply will be sent to the new email(that is not mine) ...

  • Casual Listener
  • My account got stolen. The password and email is changed and I have a bunch of crappy music in my playlist. I am only able to log in through facebook. I tried the "contact spotify" thingy, and the...
  • Jacob
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

NAO CONSIGO EFETUAR O PAGAMENTO

BOM DIA NAO ESTOU CONSEGUINDO EFETUAR O PAGAMENTO NEM POR CARTAO DE CRÉDITO NEM POR BOLETO, TODAS AS VEZES QUE EU TENHO PAGAR VIA CARTÃO FALA QUE ESTÁ INDISPONÍVEL, E POR BOLETO FALA QUE DEU ERRO

  • Newbie
  • BOM DIA NAO ESTOU CONSEGUINDO EFETUAR O PAGAMENTO NEM POR CARTAO DE CRÉDITO NEM POR BOLETO, TODAS AS VEZES QUE EU TENHO PAGAR VIA CARTÃO FALA QUE ESTÁ INDISPONÍVEL, E POR BOLETO FALA QUE DEU ERRO
  • rafagardin
  • Newbie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

I have 2 Spotify accounts through the same email address. How do I merge?

I have 2 Spotify accounts through the same email address. Account 1 is registered through my FaceBook account and has all my playlists. Account 2 is registered through my email address and does not have my playlists. I have upgraded to Spotify Premiu...

  • Visitor
  • I have 2 Spotify accounts through the same email address. Account 1 is registered through my FaceBook account and has all my playlists. Account 2 is registered through my email address and does not h...
  • user-removed
  • Not applicable
  • 909 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 909 Views
  • 2 replies
  • 0 likes

email already in use

I have invited my partner to join family premium. She has never used spotify before. When she tried to create a new account it says email already in use. When trying the change password process the email comes back in german from spotify germany. We ...

  • Casual Listener
  • I have invited my partner to join family premium. She has never used spotify before. When she tried to create a new account it says email already in use. When trying the change password process the e...
  • MarkPedersen
  • Roadie
  • 432 Views
  • 4 replies
  • 0 likes
  • 432 Views
  • 4 replies
  • 0 likes

libspotify request

I requested a developer key on this site https://developer.spotify.com/technologies/libspotify/application-keys/ only now after a week I still don't have a response. Does anyone have an idea what to do?I'm trying to play music on my Raspberry Pi 3 wi...

  • Casual Listener
  • I requested a developer key on this site https://developer.spotify.com/technologies/libspotify/application-keys/ only now after a week I still don't have a response.  Does anyone have...
  • Maxim
  • Spotify Star
  • 378 Views
  • 3 replies
  • 1 likes
  • 378 Views
  • 3 replies
  • 1 likes

Solved!! Deactivating my Facebook account but won't let me login

Im trying to keep my Facebook account deactivated but my Spotify account is linked to Facebook account and I can't login to my premium account

  • Newbie
  • Im trying to keep my Facebook account deactivated but my Spotify account is linked to Facebook account and I can't login to my premium account
  • Jacob
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly badges

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

  • Casual Listener
  • I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?
  • meahtenoha
  • Spotify
  • 638 Views
  • 2 replies
  • 0 likes
  • Other
  • 638 Views
  • 2 replies
  • 0 likes

Spotify Account hacked

Hello,my Spotify got hacked. Someone changed the email adress, Username and password.I contacted the Support twice and since last week, no one answered me.What can I do? I have Spotify Premium and I dont want, that the hacker wil got my Payment infor...

  • Casual Listener
  • Hello, my Spotify got hacked. Someone changed the email adress, Username and password. I contacted the Support twice and since last week, no one answered me. What can I do? I have Spotify Premium ...
  • KatesHere
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 309 Views
  • 3 replies
  • 0 likes