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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422579 Views
  • 965 replies
  • 108 likes
  • Account
  • 422579 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187198 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187198 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Verifying family subscription address

Hi,I've had a family premium account for about a year, and sudennly all the members were deleted (except one). I tried to reeinvite them but it only worked with one of them. With my partner, it didn't work. We entered the same address in which we bot...

  • Casual Listener
  • Hi, I've had a family premium account for about a year, and sudennly all the members were deleted (except one). I tried to reeinvite them but it only worked with one of them. With my partner, it d...
  • osornios
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Import/Export likes/saved music

I would like to know is there a way to export music from current song list/library/playlist from 1 account and then import them from another account? I currently have 2 accounts with 2 different emails. My primary email is active with a Spotify accou...

  • Newbie
  • I would like to know is there a way to export music from current song list/library/playlist from 1 account and then import them from another account?   I currently have 2 accounts with 2 diffe...
  • osornios
  • Spotify Star
  • 1267 Views
  • 1 replies
  • 0 likes
  • Other
  • 1267 Views
  • 1 replies
  • 0 likes

Subscription

Hello. I have a really frustrating problem. I had premium spotify on my android device and i paid regularly each month via visa and everything was going just fine until this month (march). It says that my payment doesn't go through (i have money in m...

  • Newbie
  • Hello. I have a really frustrating problem. I had premium spotify on my android device and i paid regularly each month via visa and everything was going just fine until this month (march). It says th...
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Pre paid gift Card did not cover my premium suscribtion

I used to pay my premium subscription with my credit card, but later on I cancel my credit card, so in order to still having my premium subscription and bought a gift card and used it, as I received a receipt for my purchase, but the gift card was no...

  • Newbie
  • I used to pay my premium subscription with my credit card, but later on I cancel my credit card, so in order to still having my premium subscription and bought a gift card and used it, as I received ...
  • osornios
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Refund

I was originally on the 3 free months trial and have not used it in the last 2 months. I have now been charged the monthly subscription.. After not using spotify for quite some time. I would like a refund

  • Newbie
  • I was originally on the 3 free months trial and have not used it in the last 2 months. I have now been charged the monthly subscription.. After not using spotify for quite some time. I would like a r...
  • osornios
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro indebido

Buenas noches, trate de hacer una suscripción para mi hijo como estudiante y la misma no se pudo completar pero SPOTIFY me cobro 2 veces 4.99$, q hago ?? Me dirijo a mi banco y anulo los pagos? Saludos

  • Newbie
  • Buenas noches, trate de hacer una suscripción para mi hijo como estudiante y la misma no se pudo completar pero SPOTIFY me cobro 2 veces 4.99$, q hago ?? Me dirijo a mi banco y anulo los pagos? Salud...
  • Alejandro_C
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Country setting Catch 22

So fair enough I get a message saying if im out of "my" country for more than 14 days I must change my country settings. The unfortunate thing is of course that I cant login to change my settings!!!

  • Casual Listener
  • So fair enough I get a message saying if im out of "my" country for more than 14 days I must change my country settings. The unfortunate thing is of course that I cant login to change my settings!!!
  • osornios
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging out of old account and logging into account with facebook

I recently purchased Spotify premium. I had an old account i made with a email and password and I authorized Facebook with it. I made my new Spotify account with a different Facebook but every time I try to log in via Facebook, it won't let me log in...

  • Newbie
  • I recently purchased Spotify premium. I had an old account i made with a email and password and I authorized Facebook with it. I made my new Spotify account with a different Facebook but every time I...
  • Alejandro_C
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Updating payment method for premium

I am trying to update my CC information, but it forces me to go through a student verififcation process. I am no longer a student, so it fails. Then, when I try to re-subscribe to premium, it only offers a family plan. So how do I:1) update a payment...

  • Casual Listener
  • I am trying to update my CC information, but it forces me to go through a student verififcation process. I am no longer a student, so it fails. Then, when I try to re-subscribe to premium, it only of...
  • osornios
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error en codigo para agregarse al plan familiar

Le envie a mi familia la invitacion para agregarse al plan familiar, pero al momento de canjear el codigo me sale que ese codigo no es valido.

  • Newbie
  • Le envie a mi familia la invitacion para agregarse al plan familiar, pero al momento de canjear el codigo me sale que ese codigo no es valido.
  • Alejandro_C
  • Spotify Legend
  • 921 Views
  • 1 replies
  • 1 likes
  • Premium
  • 921 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cuenta premium cancelada pero cobrada igualmente

Hoy mismo se me acababa la promoción de tres meses por 0,99 asi que ayer cancelé mi cuenta premium a través del ordenador. Todo normal hasta que veo que la aplicación sigue teniendo las opciones premium, lo compruebo y la cuenta sigue activa, pero co...

  • Newbie
  • Hoy mismo se me acababa la promoción de tres meses por 0,99 asi que ayer cancelé mi cuenta premium a través del ordenador. Todo normal hasta que veo que la aplicación sigue teniendo las opciones prem...
  • Alejandro_C
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happens if I cancel my family subscription to change my adress

I recently moved and now I have to cancel my family subscription to change my adress, i want to know if when I change it my account will be double charged or what will happen with the money that was discounted with the subscrption.I hope you understa...

  • Newbie
  • I recently moved and now I have to cancel my family subscription to change my adress, i want to know if when I change it my account will be double charged or what will happen with the money that was ...
  • Alejandro_C
  • Spotify Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo Verificar las cuentas familiares.

escribo mi domicilio en las en las cuentas de mi familia y aun asi no puedo ingresar o aceptarla invitacion

  • Newbie
  • escribo mi domicilio en las en las cuentas de mi familia y aun asi no puedo ingresar o aceptarla invitacion
  • Alejandro_C
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country change

Hi, I recently moved back to my family to Czech Republic and i have not succeeded in changing my country from Slovakia to Czech republic even though i have selected to pay the subscription with a czech credit card.. this also means it won't let me in...

  • Newbie
  • Hi, I recently moved back to my family to Czech Republic and i have not succeeded in changing my country from Slovakia to Czech republic even though i have selected to pay the subscription with a cze...
  • Alejandro_C
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted Facebook

I deleted my Facebook account, which deleted my previous Spotify account. My previous Spotify premium account is still being charged. I want to know how to fix this!

  • Newbie
  • I deleted my Facebook account, which deleted my previous Spotify account.  My previous Spotify premium account is still being charged. I want to know how to fix this!
  • Alejandro_C
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Mail supuestamente en uso pero al pedir recupero de contraseña me dice que no existe

Quiero crear una cuenta nueva.Me sale que el mail ya está en uso.Cuando pido recupero de contraseña me dice que el mail no existe (???)

  • Regular
  • Quiero crear una cuenta nueva. Me sale que el mail ya está en uso. Cuando pido recupero de contraseña me dice que el mail no existe (???)
  • Alejandro_C
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution You've cancelled your Spotify subscription

I recieved the above titled email today informing me I have canclled my family member subscription and it will end today...No notification before this email today and my card / details are good.How do I get a real person at Spotify to tell me what ha...

  • Visitor
  • I recieved the above titled email today informing me I have canclled my family member subscription and it will end today... No notification before this email today and my card / details are good. H...
  • Alejandro_C
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution abonnement premium

Bonjour à tous,je souhaiterais savoir si l'abonnement premium c'est sur un an c'est à dire je dois payer par mois pendant 12 mois ou je peux résilier au bout de quelque mois? Merci de votre aide.

  • Newbie
  • Bonjour  à tous, je souhaiterais savoir si l'abonnement premium c'est sur un an c'est à dire je dois payer par mois pendant 12 mois ou je peux résilier au bout de quelque mois?    M...
  • Alejandro_C
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email address already in use

Trying to access Spotify for the first time, I found out that my email address wad already used by another user. I changed the password using the email address itself and now I can log on, but in my profile I can't change the user name chosen by the ...

  • Newbie
  • Trying to access Spotify for the first time, I found out that my email address wad already used by another user. I changed the password using the email address itself and now I can log on, but in my ...
  • Alejandro_C
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Changing Country Not Working Even Though Payment is Set

Hi, I originally started using Spotify Premium in the US. I recently moved to Germany and now I'm trying to start a family plan here. I followed the steps in this link:https://support.spotify.com/us/article/How-can-I-change-my-country-setting/ And I'...

  • Casual Listener
  • Hi,   I originally started using Spotify Premium in the US.  I recently moved to Germany and now I'm trying to start a family plan here.   I followed the steps in this link: https...
  • pyliu87
  • Casual Listener
  • 305 Views
  • 6 replies
  • 0 likes
  • 305 Views
  • 6 replies
  • 0 likes