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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187155 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187155 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Spotify familiar

Hace unos meses que uso cuenta de spotify familiar y todos los miembros de mi familia aun lo usan ,por alguna razon mi cuenta volvio a la normalidad y por mas que ingrese los datos no los valida

  • Newbie
  • Hace unos meses que uso cuenta de spotify familiar y todos los miembros de mi familia aun lo usan ,por alguna razon mi cuenta volvio a la normalidad y por mas que ingrese los datos no los valida
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

Superuser Contribution stop payment on another account.

I had a friend that I told them that I would pay for their first month and so on as long as they paid me every month,they haven't paid for a few months and and I need to know how I can get in touch with spotify and take my card off that account but k...

  • Newbie
  • I had a friend that I told them that I would pay for their first month and so on as long as they paid me every month,they haven't paid for a few months and and I need to know how I can get in touch w...
  • MonicaM_Bogota
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Question About Spotify Premium Free Trial

Hello! While I was using the Spotify app on my phone, I accidently clicked an offer for a free trial for Spotify Premium. I do not have any payment options added, however I was wondering if I will be charged on my phone bill (I have T-Mobile and my p...

  • Visitor
  • Hello! While I was using the Spotify app on my phone, I accidently clicked an offer for a free trial for Spotify Premium. I do not have any payment options added, however I was wondering if I will be...
  • MonicaM_Bogota
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Account cross-wired with FB

Having issues getting Spotify on my new MacBook Pro -- my iMac Desktop shows all my playlists but when I log in with my MacBook Pro there are absolutely no playlists or artists. I look on the iMac and there is nowhere to add a device. How to get my p...

  • Casual Listener
  • Having issues getting Spotify on my new MacBook Pro -- my iMac Desktop shows all my playlists but when I log in with my MacBook Pro there are absolutely no playlists or artists.  I look on the i...
  • billreedmontana
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

I can't use promotion 1,99 R$ 3 months

I'm from Brazil Sorry for my english , byt when i selected the mode of pagament , the promotion losesQuando eu crio o boleto ele não cobra o valor da promoção cobra os 50 reais normais

  • Newbie
  • I'm from Brazil Sorry for my english , byt when i selected the mode of pagament , the promotion loses Quando eu crio o boleto ele não cobra o valor da promoção cobra os 50 reais normais
  • Bittencourt
  • Spotify Star
  • 309 Views
  • 3 replies
  • 1 likes
  • 309 Views
  • 3 replies
  • 1 likes

Superuser Contribution Double Charge for Two Accounts

Hi, I live with my mom and I bought her a 3 month $1 account. I just combined our accounts, but I have already been charged the $10 a month for both accounts (instead of the new upgraded $15 for both accounts). I can't figure out who to contact to ta...

  • Newbie
  • Hi, I live with my mom and I bought her a 3 month $1 account. I just combined our accounts, but I have already been charged the $10 a month for both accounts (instead of the new upgraded $15 for both...
  • MonicaM_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I sync my 2 Spotify account's?

Issues,Forever ago I created a Spotify account (NOT Linked to my Facebook) and that's been my primary account.I didn't realize I also created a New account using my Facebook (I had trouble logging into my original account) ... I thought my original a...

  • Newbie
  • Issues, Forever ago I created a Spotify account (NOT Linked to my Facebook) and that's been my primary account. I didn't realize I also created a New account using my Facebook (I had trouble lo...
  • MonicaM_Bogota
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

There is a guy who use my account...

Hello,a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first.Can anybody help me?

  • Newbie
  • Hello, a guy from France use my Premium account. I have his email adress but i cant change the Password because he did it first. Can anybody help me?
  • ErikG
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 157 Views
  • 1 replies
  • 0 likes

Correcting misinformation for artist (me) and double artist profile

My band is on Spotify but I have no way to change the band photo used (the image used is to large and displays only the midsection of the singer), or add a header image as seen on other artist pages.Also the band bio is inaccurate and needs to be tot...

  • Music Fan
  • My band is on Spotify but I have no way to change the band photo used (the image used is to large and displays only the midsection of the singer), or add a header image as seen on other artist pages....
  • Maxim
  • Spotify Star
  • 888 Views
  • 19 replies
  • 0 likes
  • Other
  • 888 Views
  • 19 replies
  • 0 likes

Superuser Contribution Account problems: I pay for Familiar Premium, but today I am shown as Free

Hi, I am really upset today. I pay for a familiar plan, but today I opened Spotify hearing a lot of advertisements. My account is showing as Free, not Premium. I tried to log out and in again, but it still shows the same. All Spotify's bills are paid...

  • Newbie
  • Hi,   I am really upset today. I pay for a familiar plan, but today I opened Spotify hearing a lot of advertisements. My account is showing as Free, not Premium. I tried to log out and in agai...
  • user-removed
  • Not applicable
  • 266 Views
  • 1 replies
  • 1 likes
  • Account
  • 266 Views
  • 1 replies
  • 1 likes

Solved!! Daughter joined using my email now I want to join

How do I get her username and playlists off my details without her losing her playlists? I couldn't find anywhere to change email address or username.

  • Visitor
  • How do I get her username and playlists off my details without her losing her playlists? I couldn't find anywhere to change email address or username.
  • furuanku
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer Facebook between Spotify accounts

Is it possible to close the account I made with Facebook so that I can add it to my other account?

  • Visitor
  • Is it possible to close the account I made with Facebook so that I can add it to my other account?
  • user-removed
  • Not applicable
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to update the information of the familiar plan(location,postcode,etc)?

I've join a familiar plan(premium) about a month ago, now with the last update from Spotify, I can not be in this plan because of the information of location and other things. How can the host of the plan, looks for that information(which he forgot)?

  • Newbie
  • I've join a familiar plan(premium) about a month ago, now with the last update from Spotify, I can not be in this plan because of the information of location and other things. How can the host of the...
  • user-removed
  • Not applicable
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

unable to join family

was kicked oht of the family account and i cant join back in

  • Newbie
  • was kicked oht of the family account and i cant join back in
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Account entirely hijacked

Greetings,This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I attempted to send a password recovery email, but I did not...

  • Newbie
  • Greetings, This is posted from a different account. I am completely unable to acces my premium account (Name = ketsh). From one day to another I got logged out and i'm unable to log back in. I att...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron y no puedo usar spotify porque esta en pausa

me cobraron el mes de enero el dia 9 y mi cuenta aparce que no se ha realizado el pago y permanece en pausa ,pero si se realizo el cargo automatico e la tarjeta ,necesito que me solucionen esto .mi cuenta es Dylan Castillo .

  • Newbie
  • me cobraron el mes de enero el dia 9 y mi cuenta aparce que no se ha realizado el pago y permanece en pausa ,pero si se realizo el cargo automatico e la tarjeta ,necesito que me solucionen esto .mi c...
  • user-removed
  • Not applicable
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Solved!! Non-collaborative

I had created a playlist non-collaborative for me and my girlfriend and i would like to give only permissions to change for me and her, someone could help me how to do this?

  • Casual Listener
  • I had created a playlist non-collaborative for me and my girlfriend and i would like to give only permissions to change for me and her, someone could help me how to do this?
  • Vinnyrigoni
  • Casual Listener
  • 3266 Views
  • 3 replies
  • 0 likes
  • 3266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help

I have family premium but it won't allow my husband and I to have separate accounts?

  • Newbie
  • I have family premium but it won't allow my husband and I to have separate accounts?
  • user-removed
  • Not applicable
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use account but paying for it

Is there any way of cancelling an account when you can't log in? I don't remember the password for my other Spotify account and have had a new phone and can't log in. I've subsribed to Premium on this account so I can still use it out and about but t...

  • Newbie
  • Is there any way of cancelling an account when you can't log in? I don't remember the password for my other Spotify account and have had a new phone and can't log in. I've subsribed to Premium on thi...
  • user-removed
  • Not applicable
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes