Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
81681 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657057 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738200 Views
18 replies
29 likes
Well, i've created an account on spotify using my facebook, so my id to log in is aleatorynumbers and i cant remember that when i'm try to log in.Can i change it to a spotify id account of my choice?
Well, i've created an account on spotify using my facebook, so my id to log in is aleatory numbers and i cant remember that when i'm try to log in. Can i change it to a spotify id account of my cho...
Spotify Star
305 Views
1 replies
0 likes
helloI just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?
hello I just connect to my moms internet radio but now i wanne delete this from my list. how can i do that?
Spotify Star
198 Views
1 replies
0 likes
I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premium account :S After that I cancelled my own premium...
I have been premuim user for few months now. And today I got a promotion from Vodafone, which gave me 12 months premium account for free. So I signed and got the premium account over my current premi...
227 Views
0 replies
0 likes
Hi!I'm the administrator of my familys account but my parents have run into some trouble. They Have two separate accounts but when one of them starts a song on their cellphone, the other ones stops. I have checked and they are registered as two diffe...
Hi! I'm the administrator of my familys account but my parents have run into some trouble. They Have two separate accounts but when one of them starts a song on their cellphone, the other ones sto...
Spotify Star
272 Views
1 replies
0 likes
Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt.Graag zou ik dit willen oplossen!
Hoi, ik heb zojuist 10 euro betaald voor 3 maanden Spotify Premium alleen geeft hij op het moment helaas aan dat dit maar voor 1 maand geldt. Graag zou ik dit willen oplossen!
Casual Listener
367 Views
1 replies
0 likes
Hello Spotify team, We are a small familly of 3 Spotify fans. I live in Canada, my sister in USA and my father in France. We are looking for the best option to get a premium account for all of us. For Spotify Family, we need to reside to the same add...
Hello Spotify team, We are a small familly of 3 Spotify fans. I live in Canada, my sister in USA and my father in France. We are looking for the best option to get a premium account for all ...
Spotify Star
236 Views
1 replies
0 likes
I get this error when I enter my credit card information;I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. Please help me.
I get this error when I enter my credit card information; I guess the card or the payment provider is having a bad day. Do not worry, you were never paid. Try again or use another payment method. &...
Community Legend
216 Views
1 replies
0 likes
My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying my monthly rate?
My Spotify logged me out this morning and now none of my songs are saved it looks like it has completely reset to the free version. Will my subscription have been cancelled or will I still be paying ...
Community Legend
307 Views
1 replies
0 likes
I bought new phone and trying to install spotify.I have a 3 month subscription with my last phone which was stolen 3 days ago.how do i log in if i cant remember my email/username or password
I bought new phone and trying to install spotify.I have a 3 month subscription with my last phone which was stolen 3 days ago.how do i log in if i cant remember my email/username or password 😞
Roadie
271 Views
1 replies
0 likes
I'm from Brazil, and there's a lot of websites saying that in the spotify's new terms of agreement users have to waive their bank secrecy to use spotify. I would like to understand this clause better before taking any action, can someone in spotify h...
I'm from Brazil, and there's a lot of websites saying that in the spotify's new terms of agreement users have to waive their bank secrecy to use spotify. I would like to understand this clause better...
Spotify Star
1323 Views
5 replies
0 likes
I've tried numerous times to purchase the family premium plan but unfortunately each time I enter my information the system informs me that I have entered an invalid postal code. Not sure what I can do now especially since there isn't a customer serv...
I've tried numerous times to purchase the family premium plan but unfortunately each time I enter my information the system informs me that I have entered an invalid postal code. Not sure what I can ...
Roadie
310 Views
1 replies
0 likes
I got my credit card statement today, I see one $48HKD charge from Spotify via Paypal and another $78HKD charge from Spotify directly from credit card. Both were charged on 12 Dec 2016 and the subscribtion was supposed to end at the same day. On that...
I got my credit card statement today, I see one $48HKD charge from Spotify via Paypal and another $78HKD charge from Spotify directly from credit card. Both were charged on 12 Dec 2016 and the s...
Roadie
383 Views
1 replies
0 likes
Forgot username and password. When i try to send my email address it says i am already logged in with facebook
Forgot username and password. When i try to send my email address it says i am already logged in with facebook
Roadie
291 Views
1 replies
0 likes
I can't log in as it says I can't use Spotify premium abroad for more than 14 days... I'm not abroad? I logged in using Facebook but I can't change anything! Any help?
I can't log in as it says I can't use Spotify premium abroad for more than 14 days... I'm not abroad? I logged in using Facebook but I can't change anything! Any help?
Roadie
309 Views
1 replies
0 likes
I had to cancel and Spotify keeps hitting my bank now am overdrawn.....Who I contact in spotify
I had to cancel and Spotify keeps hitting my bank now am overdrawn.....Who I contact in spotify
Spotify Star
259 Views
1 replies
0 likes
Why is this happening?
Why is this happening?
Spotify Star
305 Views
1 replies
0 likes
I use to be able to find an artist and save the song to my library. Now I can only save to a playlist and I don't even have a library with artist. Anyone know about this?
I use to be able to find an artist and save the song to my library. Now I can only save to a playlist and I don't even have a library with artist. Anyone know about this?
Roadie
249 Views
1 replies
0 likes
I have two accounts linked with a family subscription.Suddenly both accounts were set to free, without any warningabout problems with payment or such.I am using PayPal for payments, and that account is used for otherpayments weekly, and has not had a...
I have two accounts linked with a family subscription. Suddenly both accounts were set to free, without any warning about problems with payment or such. I am using PayPal for payments, and that ac...
Roadie
365 Views
1 replies
0 likes
Hi! I use Vodafone and Spotify premium bundle. But about 10 days I seem to be a free subscription and I use advertising content. Vodafone can not reach a solution about the subject. Can you help?
Hi! I use Vodafone and Spotify premium bundle. But about 10 days I seem to be a free subscription and I use advertising content. Vodafone can not reach a solution about the subject. Can you help?
Spotify Star
226 Views
1 replies
0 likes
Can someone help me out please. I tried to link my Facebook account however because someone else's seemed to have unknowingly been logged into theirs on my phone it has linked theirfacebook account. I tried to follow the steps on Spotify help however...
Can someone help me out please. I tried to link my Facebook account however because someone else's seemed to have unknowingly been logged into theirs on my phone it has linked theirfacebook ...
Roadie
289 Views
2 replies
0 likes
