Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8911 Views
  • 1 replies
  • 9 likes
  • Security
  • 8911 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 479955 Views
  • 979 replies
  • 111 likes
  • Account
  • 479955 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210402 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210402 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120557 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120557 Views
  • 72 replies
  • 12 likes

Superuser Contribution Cuenta familiar

No Pude Realizar El Pago De Una Cuenta familiar, y Ahora ¿como vuelvo a Tener La Misma Cuenta premium con los Dispositivos Que Ya tenía

  • Newbie
  • No Pude Realizar El Pago De Una Cuenta familiar, y Ahora ¿como vuelvo a Tener La Misma Cuenta premium con los Dispositivos Que Ya tenía 
  • MonicaM_Bogota
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution forgotten username no access to email account

Hi i am trying to get access to my spotity account but i no longer have the email address it was setup with and i dnt have the facebook account its attached to anymore either plz

  • Visitor
  • Hi i am trying to get access to my spotity account but i no longer have the email address it was setup with and i dnt have the facebook account its attached to anymore either plz
  • MonicaM_Bogota
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Family Subscriptions not working

I'm trying to get my brother set up on my family premium program and it's not working with this error: Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Premium from another store (e.g. iTunes or your mobile operato...

  • Casual Listener
  • I'm trying to get my brother set up on my family premium program and it's not working with this error:   Sorry! We cannot join you to Premium for Family since you have subscribed to Spotify Pr...
  • papamurd
  • Newbie
  • 280 Views
  • 3 replies
  • 1 likes
  • Premium
    Subscription
  • 280 Views
  • 3 replies
  • 1 likes

Superuser Contribution Service in Peru, credit card active in Peru, reply says credit card is of another country

I'm changing the payment method by changing the credit card I've ben using due to expiring of the latter. When entering my AMEX credit card data, the reply says that the information of the credit card is from a country in which SOTIFY doesn't serve y...

  • Newbie
  • I'm changing the payment method by changing the credit card I've ben using due to expiring of the latter. When entering my AMEX credit  card data, the reply says that the information of the cred...
  • MonicaM_Bogota
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

I am having a problem with my payment i cancelled my subscription an when i tried getting it back on it didn't go through but took the money off my debit card how can i get that back

  • Newbie
  • I am having a problem with my payment i cancelled my subscription an when i tried getting it back on it didn't go through but took the money off my debit card how can i get that back
  • FabianS_Bogota
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Renewed Premium and lost all music

I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years worth of music is gone. Spotify says there's a way to...

  • Newbie
  • I had to update my credit card info, so I went online to all of the links (account info, etc) finally found a way to upgrade my account again trough "subscription". Added my info and now two years wo...
  • KatesHere
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution HE PAGADO PARA SER PREMIUM CON LA PROMOCIÓN DE DICIEMBRE, PERO ESTAN COBRANDO 9.99 EUROS

He comprado la promición de diciembre en la que pagando 9.99, los siguientes 3 meses me cobrarian solo 0.99 centimos, pero para mi sopresa el 16 de este mes ya no soy premium y me estan cobrando los 9.99 y no los 0.99 como deberia de ser.Necesito me ...

  • Newbie
  • He comprado la promición de diciembre en la que pagando 9.99, los siguientes 3 meses me cobrarian solo 0.99 centimos, pero para mi sopresa el 16 de este mes ya no soy premium y me estan cobrando los ...
  • FabianS_Bogota
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium
  • 152 Views
  • 1 replies
  • 0 likes

Update Credit Card

Hi,My credit card company is in the process of sending me a new card and so Spotify was not able to process my subscription payment. I was wondering if there is anything I can do to keep my subscription active while I am waiting for the new card to c...

  • Casual Listener
  • Hi, My credit card company is in the process of sending me a new card and so Spotify was not able to process my subscription payment. I was wondering if there is anything I can do to keep my subsc...
  • giorgos_17
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Solved!! I want free Spotify on my Iphone but I signed up on iPad

I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already created an account with this email address" If I delet...

  • Casual Listener
  • I signed up for free spotify on my iPad because it would be easier on my eyes to pick music, but I really only want to use it on my Iphone. When I try to sign in on phone it says, "you've already cre...
  • leahhi68
  • Casual Listener
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Change My Payment Information without it telling me I am not a Student

My old payment method is no longer active and I am trying to update my payment information. However, everytime I try, it takes me to the next screen asking my to verify that I am a student. Then, when it tells me I am not in fact a student, it won't ...

  • Newbie
  • My old payment method is no longer active and I am trying to update my payment information. However, everytime I try, it takes me to the next screen asking my to verify that I am a student. Then, whe...
  • FabianS_Bogota
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't Login & cant chage password because user account doesn't exist HELP!

I have problem egen i want to log in on Spotify and i have alerdy change the password, why cant i not Come in?

  • Newbie
  • I have problem egen i want to log in on Spotify and i have alerdy change the password, why cant i not Come in?
  • FabianS_Bogota
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join family premium

I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium for Family account. We couldn't confirm that you l...

  • Newbie
  • I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I always get this message "You can't join this Premium...
  • FabianS_Bogota
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Remove Bose Device From Spotify Connect

Hi there! A few weeks back I was down with my family in a rental property in Mexico. This property had a Bose speaker system set up through the house, and I was able to easily connect my Spotify account to it and play music that way. Unfortunately, d...

  • Newbie
  • Hi there!   A few weeks back I was down with my family in a rental property in Mexico. This property had a Bose speaker system set up through the house, and I was able to easily connect my Spo...
  • FabianS_Bogota
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

set as offline to not use my cellular data?

I don't want to use my cellular data for spotifyso do I need to set the mode as 'offline' everytime? and what will happen when my phone connects to wifi?will it go online by itself?

  • Newbie
  • I don't want to use my cellular data for spotify so do I need to set the mode as 'offline' everytime?   and what will happen when my phone connects to wifi? will it go online by itself? &nb...
  • Hubo
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

afspeellijsten overzetten

hallo, ik heb een nieuw spotify account moeten aanmaken omdat van mijn oude account de afspeellijsten niet meer laadden op de airstudio app van philips. maar ik heb nogal wat lijsten op mijn oude account dus is de vraag of en hoe het mogelijk is om m...

  • Newbie
  • hallo,   ik heb een nieuw spotify account moeten aanmaken omdat van mijn oude account de afspeellijsten niet meer laadden op de airstudio app van philips. maar ik heb nogal wat lijsten op mijn...
  • Hubo
  • Community Legend
  • 13380 Views
  • 1 replies
  • 0 likes
  • 13380 Views
  • 1 replies
  • 0 likes

Rogers subscription not Syncing with my account and says active on my rogers account

I have a 6 month free trial with rogers it's saying it is active and my account still says free iv logged out still not working

  • Casual Listener
  • I have a 6 month free trial with rogers it's saying it is active and my account still says free iv logged out still not working
  • Maxim
  • Spotify Star
  • 372 Views
  • 5 replies
  • 0 likes
  • 372 Views
  • 5 replies
  • 0 likes

How many laptops can I connect to one account? (Need for a class)

Hi,I'm wondering how many laptops I can connect one spotify account to? I'm doing a class where I'm having people go in and look for a song or two and copy the embed code to remix a website and teach some coding. I'll have about 15 laptops and I'll i...

  • Newbie
  • Hi, I'm wondering how many laptops I can connect one spotify account to?   I'm doing a class where I'm having people go in and look for a song or two and copy the embed code to remix a websit...
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Looks i paid money but cant get premium

Hi everyone,İ wanna to check new sale which is 3 month 0.99. İ was get premıum try and i canceled it before times with same credit card. Now when i wanna to go premium with sale it says "U cant get this because you get premium try before with this ca...

  • Casual Listener
  • Hi everyone, İ wanna to check new sale which is 3 month 0.99. İ was get premıum try and i canceled it before times with same credit card. Now when i wanna to go premium with sale it says "U cant get...
  • xlaxege
  • Newbie
  • 254 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to pay my bill - country won't change

Hi team, I am trying to change my country from UK to NZ (I have been living in NZ and using spotify with my UK bank account for some time now). Obviously, like many others, I'm infuriated by incorrect guidance and bugs in your payments system, but le...

  • Casual Listener
  • Hi team,   I am trying to change my country from UK to NZ (I have been living in NZ and using spotify with my UK bank account for some time now). Obviously, like many others, I'm infuriated by...
  • MaryS
  • Roadie
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Ad language

Hello all,I live in america but want my ads in french. I have the language in the app changed to french but the ads are american english. they only change to french when in france. Does anyone know how to change the ads to french while I am in the US...

  • Newbie
  • Hello all, I live in america but want my ads in french. I have the language in the app changed to french but the ads are american english. they only change to french when in france. Does anyone know...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes