Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

All acount data has been deleted without any notification

PlanFree (used to be Premium at the beginning of questionable times)CountrySerbia, previously Russia (seems to be the issue) DeviceIpad Pro 2020, Iphone 8Operating SystemiOS 15, Windows 10 My Question or Issue:Greetings, I really hope there is a way ...

Newbie

Plan Free (used to be Premium at the beginning of questionable times) Country Serbia, previously Russia (seems to be the issue)   Device Ipad Pro 2020, Iphone 8 Operating System iOS 15, ...

woodroof

Visitor

2270 Views

3 replies

3 likes

Account
Free
Login
Premium
  • 2270 Views
  • 3 replies
  • 3 likes

Profiel

Beste, ik ben uitgelogd op mijn spotify omdat ik ben ingelogd met mijn school email, en deze in gestopt waardoor ik niet meer kan inloggen op spotify en premium niet kan gebruiken. Wat moet ik doen? mvg

Visitor

Beste, ik ben uitgelogd op mijn spotify omdat ik ben ingelogd met mijn school email, en deze in gestopt waardoor ik niet meer kan inloggen op spotify en premium niet kan gebruiken. Wat moet ik doen?&...

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution signed up for premium on pc, have different account on cell phone, merge accounts ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

401 Views

1 replies

0 likes

Account
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accusations of impropriety

My account was disabled and I was emailed that I am illegally copying data out of Spotify. I have no idea what this means, how one would do this or why Spotify thinks I did this. Spotify reactivated my account once I promised to never do this again b...

Casual Listener

My account was disabled and I was emailed that I am illegally copying data out of Spotify. I have no idea what this means, how one would do this or why Spotify thinks I did this.   Spotify rea...

Yordan

Moderator

415 Views

3 replies

0 likes

Account
  • 415 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account "resets" after plan change

PlanPremiumCountryNorth America DeviceOnePlus IN2017Operating SystemAndroid 12 My Question or IssueHi, after my family plan owner was changed, I was logged out of my account. I logged in with the same email and password and the images I put on my pla...

Newbie

  Plan Premium Country North America   Device OnePlus IN2017 Operating System Android 12   My Question or Issue Hi, after my family plan owner was changed, I was logged out...

Vasil

Moderator

287 Views

1 replies

0 likes

Account
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch between 2 profiles in single phone

Plan: PremiumCountry: Argentina Device: Xiaomi Redmi Note 10 Pro Operating System: Android 12 My Question or Issue: Hi!. I use Spotify on my phone on a daily basis. I also use it to play music for my kids when connected to the car using Android Auto....

Regular

Plan: Premium Country: Argentina   Device: Xiaomi Redmi Note 10 Pro   Operating System: Android 12   My Question or Issue:   Hi!. I use Spotify on my phone on a daily bas...

catlee1

Casual Listener

17880 Views

21 replies

11 likes

Account
  • 17880 Views
  • 21 replies
  • 11 likes

Solved!! The problem with premium and region.

PlanFreeDeviceOppo A54Operating SystemAndroid 11My Question or IssueHi I am the Ukrainian and moved to Germany because of situation between Russia.I was trying to get a subscription with my Ukraine debit card but before that changed the region to Ger...

Newbie

Plan Free Device Oppo A54 Operating System Android 11 My Question or Issue Hi I am the Ukrainian  and  moved to Germany because of situation between Russia. I was trying to get a su...

Maxim

Spotify Star

406 Views

1 replies

0 likes

Account
Subscription
  • 406 Views
  • 1 replies
  • 0 likes

Spotify Gift Card in large quantities

Hello, I am a Spotify Premium member and my company would like to give away Spotify Gift Card to its customers (+1000 customers to start with). Can you please let me know whom / which division i can get in contact with from Spotify ? (my contact pers...

Casual Listener

Hello,    I am a Spotify Premium member and my company would like to give away Spotify Gift Card to its customers (+1000 customers to start with).    Can you please let me kno...

Maxim

Spotify Star

826 Views

5 replies

0 likes

Account
  • 826 Views
  • 5 replies
  • 0 likes

Solved!! Bought a giftcard from gamesdirect and its not from my country

i have bought a giftcard from gamesdirect and ik was for 10€ but i cant redeem it.i have always had giftcards to pay for my premium but now its not working because of country aldo i bought it in my country?

Casual Listener

i have bought a giftcard from gamesdirect and ik was for 10€ but i cant redeem it. i have always had giftcards to pay for my premium but now its not working because of country aldo i bought it in my...

Luan

Spotify Star

552 Views

3 replies

0 likes

Account
Premium
  • 552 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not allowing me to use my Facebook created account?

I've been kicked off my spotify account for a few months now and keep receiving an error an account doesnt exist when using the facebook login button. The same email I use for facebook i've been using to try and reset my password. I get an error that...

Visitor

I've been kicked off my spotify account for a few months now and keep receiving an error an account doesnt exist when using the facebook login button. The same email I use for facebook i've been usin...

Alex

Spotify Legend

299 Views

1 replies

0 likes

Account
Login
  • 299 Views
  • 1 replies
  • 0 likes

Charged for premium service and never received service since 3/20/21. Need to be refunded 17 months.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

315 Views

1 replies

0 likes

Account
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bankkaartnummer wordt niet aanvaard

Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.PlanGratis/PremiumLand Apparaat(iPhone 8, Samsung Galaxy 9, Macbook Pro eind 2016)Besturingssysteem(iOS 10, ...

Visitor

Geen van de onderstaande informatie is vereist. Hoe meer u echter verstrekt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen. Plan Gratis/Premium Land   Apparaat (iPhone 8...

AlejaR

Moderator

301 Views

1 replies

0 likes

Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Trace stolen macbook pro

My mac book pro was stolen on monday 15 augustI know that spotify starts up automaticly when the mac is startedFor police investigation is it possible to see where the mac is located (location or ip)when spotify is started up, This from 15 till today...

Newbie

My mac book  pro was stolen on monday 15 august I know that spotify starts up automaticly when the mac is started For police investigation is it possible to see where the mac is located (locat...

Maxim

Spotify Star

322 Views

1 replies

0 likes

Account
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song is much quieter than other songs (Turncoat by Anti-flag)

Alright so, I was trying to do an Anti-flag discography run and I noticed that Turncoat is significantly quieter than their other songs and other songs not by Anti-flag themselves. It wasn't just a one time thing because I've noticed this many times ...

Casual Listener

Alright so, I was trying to do an Anti-flag discography run and I noticed that Turncoat is significantly quieter than their other songs and other songs not by Anti-flag themselves. It wasn't just a o...

Elena

Moderator

359 Views

1 replies

0 likes

Other
  • 359 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads on premium

If I pay for premium to not get ads why does Spotify insist on showing me full screen ads for its own products?  

Regular

If I pay for premium to not get ads why does Spotify insist on showing me full screen ads for its own products?     

AnonMessiah

Regular

602 Views

2 replies

0 likes

Account
  • 602 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot change my e-mail nor my password

My Question or IssueMy first e-mail addres was from a very old unstable, unsafe e-mail service provider, which I used for registrartion to my Spotify account few years ago. I realised I should change it to my proper e-mail address, but I've forgotten...

Newbie

My Question or Issue My first e-mail addres was from a very old unstable, unsafe e-mail service provider, which I used for registrartion to my Spotify account few years ago.   I realised I sh...

Elena

Moderator

514 Views

1 replies

0 likes

Account
Login
Other
  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What's the difference here?

PlanPremiumCountryCYDeviceSamsung A52 / Win10Operating SystemSamsung A52 / Win10 My Question Greetings, I was idling on pc and recognized that my friend hasn't listened for a while then head to her profile. She deleted every playlist that she made an...

Regular

Plan Premium Country CY Device Samsung A52 / Win10 Operating System Samsung A52 / Win10   My Question   Greetings,   I was idling on pc and recognized that my friend hasn'...

Yordan

Moderator

996 Views

5 replies

0 likes

Account
Other
  • 996 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro doble a mi tarjeta de Crédito

Buen día, por favor quisiera soporte para el problema que tengo con mi cuenta de Spotify. Es la 3er vez que me cobran doble en el mismo mes en mi tarjeta de crédito por el servicio premium Familiar. No tengo iniciada sesión con otra cuenta, nadie de ...

Visitor

Buen día, por favor quisiera soporte para el problema que tengo con mi cuenta de Spotify. Es la 3er vez que me cobran doble en el mismo mes en mi tarjeta de crédito por el servicio premium ...

Kiril

Moderator

358 Views

1 replies

0 likes

Other
Premium
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty using the app

Again and again showing try again later and songs are not opening playlist is showing empty

Visitor

Again and again showing try again later and songs are not opening playlist is showing empty  

OscarDC

Moderator

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes