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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • agnesa
  • Casual Listener
  • 401261 Views
  • 956 replies
  • 107 likes
  • Account
  • 401261 Views
  • 956 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172504 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172504 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99323 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99323 Views
  • 68 replies
  • 10 likes

Solved!! Didn't get a Free Trail! (Spotify Overdraft)

Hello, My name is Tommy and I am a Student who attends College. I created this post because of an error on my spotify let me explain. So I signed up for a Spotify account just today and I decided to get a premium account. This is due to the fact that...

  • Visitor
  • Hello,  My name is Tommy and I am a Student who attends College. I created this post because of an error on my spotify let me explain. So I signed up for a Spotify account just today and...
  • user-removed
  • Not applicable
  • 376 Views
  • 4 replies
  • 0 likes
  • 376 Views
  • 4 replies
  • 0 likes

Upgrade to family

I upgraded from premium to family on Aug 26, 2016 and I was charged the $14.99. My account is still saying premium only and I don't have the option to invite other family members.

  • Newbie
  • I upgraded from premium to family on Aug 26, 2016 and I was charged the $14.99. My account is still saying premium only and I don't have the option to invite other family members.
  • brengm94
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

Two accounts login on premium fails

Hello,Recently I can't Login on my premium Account. The message seid, there is no connection with Facebook. But this isn't true. So I did a second registration with Facebook Account. But this is Spotify free. Can somebody help me to enter the premium...

  • Newbie
  • Hello, Recently I can't Login on my premium Account. The message seid, there is no connection with Facebook. But this isn't true. So I did a second registration with Facebook Account. But this is Sp...
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 140 Views
  • 1 replies
  • 0 likes

Unable to receive student premium

Hello,I recently started school at a university, and have attempted to subscribe to Spotify Student multiple times without success. At first, the website told me I wasn't a student at the university I'm attending. More recently, the site tells me "Oo...

  • Newbie
  • Hello, I recently started school at a university, and have attempted to subscribe to Spotify Student multiple times without success. At first, the website told me I wasn't a student at the universit...
  • osornios
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

German premium account in UK

I have a german premium spotify account. Do I need to change my country settings if i stay longer than 2 weeks? What about my payment details? Can I still pay with my german billing address? Best regardsYannik

  • Newbie
  • I have a german premium spotify account. Do I need to change my country settings if i stay longer than 2 weeks? What about my payment details? Can I still pay with my german billing address? &n...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Unable to update payment info and switch to premium account from student account

I'm trying to update my payment information and seem to be unable to do so. My account was originally a student account but now I'm no longer a student. I went in to update billing and it keeps sending me to the student verification page with no opti...

  • Newbie
  • I'm trying to update my payment information and seem to be unable to do so. My account was originally a student account but now I'm no longer a student. I went in to update billing and it keeps sendi...
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

no me deja entrar a mi cuenta

Hola necesito ayuda hace mucho tiempo me cree una cuenta de Spotify puse un correo que no me acuerdo y de la contraseña tampoco me acuerdo cómo podría entrar otra vez en mi cuenta ? Gracias

  • Newbie
  •  Hola necesito ayuda hace mucho tiempo me cree una  cuenta de Spotify puse un correo que no me acuerdo y de la contraseña tampoco me acuerdo cómo podría entrar otra vez en mi cuenta ? Graci...
  • osornios
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 280 Views
  • 1 replies
  • 0 likes

Charging me £9.99 for nothing

I created an account with Facebook, got the 30 days free premium, it logged me out then wouldn't let me log back in, now they're charging me £9.99 when I haven't even used it?

  • Visitor
  • I created an account with Facebook, got the 30 days free premium, it logged me out then wouldn't let me log back in, now they're charging me £9.99 when I haven't even used it?
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Help

Buenas noches, yo era de movistar y tenia hace años contratado spotify cn ellos que habia una promoción y pagaba en la factura todos los meses el servicio premium d spotify. Pues este mes a primeros me he cambiado de compañia (dia 9 o asi) y me han c...

  • Newbie
  • Buenas noches, yo era de movistar y tenia hace años contratado spotify cn ellos que habia una promoción y pagaba en la factura todos los meses el servicio premium d spotify. Pues este mes a primeros ...
  • osornios
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Still charged after cancelling

I cancelled my premium membership so I can re-subscribe on a date that works best for payment, so no worries on me leaving! The 23rd of each month is just not right for me. But I was still charged 4.99 USD. I feel betrayed, Spotify Premium! I'm not g...

  • Casual Listener
  • I cancelled my premium membership so I can re-subscribe on a date that works best for payment, so no worries on me leaving! The 23rd of each month is just not right for me. 🙂 But I was still char...
  • osornios
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

New phone

So I had premium on my 6s plus and got the new 7 but I was logged in through my facebook on my subscription and when I went to login in it says login failed and now I can't get out of an old facebook account I set up anybody help?

  • Newbie
  • So I had premium on my 6s plus and got the new 7 but I was logged in through my facebook on my subscription and when I went to login in it says login failed and now I can't get out of an old facebook...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Other
  • 162 Views
  • 1 replies
  • 0 likes

Account disables even being paid

I pay spotfy with my credit card, appears to me in my bank that has been paid and even so my account gets disable...most of the time this happened I just entered again as if was my first time in premiun, and I could go back, but this time it's not wo...

  • Casual Listener
  • I pay spotfy with my credit card, appears to me in my bank that has been paid and even so my account gets disable...most of the time this happened I just entered again as if was my first time in prem...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution smartphone stolen

My smartphone was stolen last Friday (Sep. 16) and because of that I can not access my Spotify Premium since I do not remember my password neither the email which I had used when I installed the app. Anybody could give any hint about how to get strai...

  • Newbie
  • My smartphone was stolen last Friday (Sep. 16) and because of that I can not access my Spotify Premium since I do not remember my password neither the email which I had used when I installed the app....
  • Alejandro_C
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay my account

I have a issue because when I pay a suscription, Spotify decline my payment. Help me please!

  • Newbie
  • I have a issue because when I pay a suscription, Spotify decline my payment. Help me please!
  • Alejandro_C
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update my account information due to an error of Country drop down menu

Hello,i am free user and was about to update some information of my account but i am not able to do anything due to an error which appear on the country drop-down menu. I am receving the error from the attached screenshot every time i hit "save profi...

  • Newbie
  • Hello, i am free user and was about to update some information of my account but i am not able to do anything due to an error which appear on the country drop-down menu. I am receving the error from...
  • Alejandro_C
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Charged me automaticaly, want my money back!

Charged me for premium automaticaly for next month, saw that when checked my bank account. I didn't want to pay for another month, want my money back.

  • Newbie
  • Charged me for premium automaticaly for next month, saw that when checked my bank account. I didn't want to pay for another month, want my money back.
  • Samantha34
  • Newbie
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelamento de conta

Preciso que seja feito o cancelamento do pagamento que foi feito no meu cartão de credito para renovação da minha assinatura. Pois eu não consegui fazer o cancelamento antes de que fosse efetuado o debito no meu cartão. Favor realizar o estorno.

  • Newbie
  • Preciso que seja feito o cancelamento do pagamento que foi feito no meu cartão de credito para renovação da minha assinatura. Pois eu não consegui fazer o cancelamento antes de que fosse efetuado o d...
  • Alejandro_C
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium subscription

I switched from a single person premium subscription to a family premium subscription. I was told when you do this, you're orighinal premium subscription is automatically cancelled. Well I have now had family premium for 2 months andhave been charged...

  • Newbie
  • I switched from a single person premium subscription to a family premium subscription.  I was told when you do this, you're orighinal premium subscription is automatically cancelled.  Well ...
  • Alejandro_C
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes