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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172417 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172417 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11351 Views
  • 6 replies
  • 11 likes
  • Security
  • 11351 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515826 Views
  • 986 replies
  • 113 likes
  • Account
  • 515826 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125965 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125965 Views
  • 74 replies
  • 12 likes

Re: cancel subsciption

I cancelled my subscription last month and have now been charged again for the next month. My account does not reflect the cancellation I processed last month. Would like to be reimbursed.

  • Newbie
  • I cancelled my subscription last month and have now been charged again for the next month. My account does not reflect the cancellation I processed last month. Would like to be reimbursed.
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Mistake paying option

Hey there, I got a new credit card and wanted to fill in the new information. Unfortunately the website shows a mistake every time I try to sent my new information. That also happens, when I want to take the paypal option! Do anybody know, what I can...

  • Newbie
  • Hey there,   I got a new credit card and wanted to fill in the new information. Unfortunately the website shows a mistake every time I try to sent my new information. That also happens, when I...
  • selma2
  • Newbie
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

How to remove facebook off one of my spotify accounts so I can log in with my premium account

I have 2 spotify accounts. I signed up for premium and it created a new account. I want my premium to be the one tha connects by my facebook, but my old free one is the one that keeps connecting. I tried to delete my old account no luck

  • Casual Listener
  • I have 2 spotify accounts. I signed up for premium and it created a new account. I want my premium to be the one tha connects by my facebook, but my old free one is the one that keeps connecting. I t...
  • Janeho54
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

I would like to upgrade to premium. My kids while living at home are away at college.

Would my two boys still be eligible to use two of my extra premium (5) accounts if they are away in college the majority of the year. It says for same residence only and I don't want to upgrade if they can't utulize the service. Please advise.

  • Casual Listener
  • Would my two boys still be eligible to use two of my extra premium (5) accounts if they are away in college the majority of the year.  It says for same residence only and I don't want to up...
  • _cardinal
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium
  • 229 Views
  • 2 replies
  • 0 likes

Old playlists

Hey! Is it possible to find your old playlists that you have deleted? These playlist was made and deleted by my account which I have used for a few years now. Thanks,

  • Newbie
  • Hey!  Is it possible to find your old playlists that you have deleted?  These playlist was made and deleted by my account which I have used for a few years now.  Thanks, 
  • jellyfawn
  • Newbie
  • 6769 Views
  • 6 replies
  • 0 likes
  • 6769 Views
  • 6 replies
  • 0 likes

Solved!! Subscription Error

Sexta-feira dia 07 de outubro, eu fiz o pagamento para obter a conta premium. Contudo, demorou muito para o aplicativo validar minha assinatura, enquanto esperava o loading screen infinito, meu app do cartão de crédito me mostrou que havia sido feito...

  • Casual Listener
  • Sexta-feira dia 07 de outubro, eu fiz o pagamento para obter a conta premium. Contudo, demorou muito para o aplicativo validar minha assinatura, enquanto esperava o loading screen infinito, meu app d...
  • Maxim
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 360 Views
  • 3 replies
  • 0 likes

cancel subsciption

I had started a subscription to the student account yesterday but was declined. Just checked my bank account & I have been charged for this account. I would like to cancel my subscription & have the money credited back into my account.[email address ...

  • Newbie
  • I had started a subscription to the student account yesterday but was declined. Just checked my bank account & I have been charged for this account. I would like to cancel my subscription & h...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Premium applied to the wrong account

unknown to me, I have two spotify accounts. One student premium, the other free. My student discount ran out and I unknowingly applied to student premium to the other account. Is there any way I can add all my lists to the other account, or transfer ...

  • Newbie
  • unknown to me, I have two spotify accounts. One student premium, the other free. My student discount ran out and I unknowingly applied to student premium to the other account. Is there any way I...
  • user-removed
  • Not applicable
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

Discover Weekly Playlist Not Working

Every other Spoitfy and personally made playlists are working except for the discover weekly one. HELP

  • Casual Listener
  • Every other Spoitfy and personally made playlists are working except for the discover weekly one. HELP 
  • bprovinsal
  • Casual Listener
  • 223 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 223 Views
  • 2 replies
  • 0 likes

Songs previously available suddenly became unplayable or disappeared after upgrading to Premium

I've noticed that after upgrading to a Premium account, some songs were suddenly unavailable. I checked on another account which is free and those songs were available there.

  • Casual Listener
  • I've noticed that after upgrading to a Premium account, some songs were suddenly unavailable. I checked on another account which is free and those songs were available there.
  • KatesHere
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Need to delete old facebook premium account

Hi there, I need to find out how to delete my old facebook account - linked to daninarvaez@hotmail.com.I had endless issues logging in, but i now can't seem to get in in order to deactive. Also, i've now created a new premium account so there is no p...

  • Casual Listener
  • Hi there,   I need to find out how to delete my old facebook account - linked to daninarvaez@hotmail.com. I had endless issues logging in, but i now can't seem to get in in order to deactive....
  • Bearfootrecords
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 353 Views
  • 3 replies
  • 0 likes

Student account

Hello I have an normal account, but I just find out that is a discount for students. How can I change my account to a student account without creating a new one?

  • Newbie
  • Hello I have an normal account, but I just find out that is a discount for students. How can I change my account to a student account without creating a new one?
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Lost Premium Account

I only remembered my username on my spotify. I dont remember either the password or the e-mail i used for that account. I am still subscribed as a premium user. How do i get my account back without the password or the email for the account?

  • Regular
  • I only remembered my username on my spotify. I dont remember either the password or the e-mail i used for that account. I am still subscribed as a premium user. How do i get my account back without t...
  • asse-nl
  • Newbie
  • 466 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 466 Views
  • 4 replies
  • 0 likes

Premium turned into Premium for Family

Hi,So how come my Spotify subscription changed into Premium for Family by itself and I am suddenly being charged 5EUR more per month? Best regards,Al

  • Newbie
  • Hi, So how come my Spotify subscription changed into Premium for Family by itself and I am suddenly being charged 5EUR more per month?   Best regards, Al
  • Bearfootrecords
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Charged twice in a week

Spotify charged me twice in a week. How do I get my money back for one of those and find out why I got charged twice?

  • Newbie
  • Spotify charged me twice in a week. How do I get my money back for one of those and find out why I got charged twice?
  • Bearfootrecords
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Connect a member to Spotify family

Hi! So I have a problem with connecting my brother to spotify family. He already has spotify premium, but wanted to be apart of a shared subscription inorder to get the discount. When I invited him to Spotify Family he then accepted but his account s...

  • Newbie
  • Hi! So I have a problem with connecting my brother to spotify family. He already has spotify premium, but wanted to be apart of a shared subscription inorder to get the discount. When I invited ...
  • Bearfootrecords
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes