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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187205 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187205 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Spotify won't accept payment

Spotify has suspended my premium account because it says there'a a problem with my card. There is not a problem with my card. I've tried a second card and get the same message. Shame, but there are other services that will take my money. Farewell Spo...

  • Newbie
  • Spotify has suspended my premium account because it says there'a a problem with my card. There is not a problem with my card. I've tried a second card and get the same message. Shame, but there are o...
  • osornios
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Mudança de país inválida

Fiz minha inscrição no aplicativo enquanto estava de viagem para os USA. No entanto, moro no Brasil e ao tentar editar perfil para o CEP brasileiro, ele coloca como CEP invalido, mesmo a opção de país estando como Brasil. Pelo mesmo motivo, não consi...

  • Newbie
  • Fiz minha inscrição no aplicativo enquanto estava de viagem para os USA. No entanto, moro no Brasil e ao tentar editar perfil para o CEP brasileiro, ele coloca como CEP invalido, mesmo a opção de paí...
  • Bittencourt
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Wrong name and picture in my account

Hi I have a account and i know that my son have been in to it. Now when i log in i see his name and facebook picture in the upper right and i can't change it to my name and picture. How do i change it back? Helene

  • Regular
  • Hi  I have a account and i know that my son have been in to it. Now when i log in i see his name and facebook picture in the upper right and i  can't change it to my name and picture. How ...
  • ylluria
  • Casual Listener
  • 11299 Views
  • 180 replies
  • 0 likes
  • 11299 Views
  • 180 replies
  • 0 likes

Up grade premium

Bom dia,Já foi confirmado o meu pagamento por boleto, mas não consigo ainda o acesso premium.O que devo fazer?

  • Casual Listener
  • Bom dia, Já foi confirmado o meu pagamento por boleto, mas não consigo ainda o acesso premium. O que devo fazer?
  • qccamila
  • Newbie
  • 675 Views
  • 7 replies
  • 0 likes
  • 675 Views
  • 7 replies
  • 0 likes

Anonymous Devices Appearing Under My Premium Account?

Devices that are not mine (Two PS4s) have appeared under devices available for my Spotify Premium account and I don't own a PS4. I fear my account might be shared and I have already changed my password, but I don't know if this will have them re-logi...

  • Newbie
  • Devices that are not mine (Two PS4s) have appeared under devices available for my Spotify Premium account and I don't own a PS4. I fear my account might be shared and I have already changed my passwo...
  • robinjj
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Free Chromecast Voucher not working! Anybody suffering from this?

I signed up to Spotify Premium as part of the Free Chromecast deal. I received my voucher code. Tried to use it in the Google Store: error, this voucher code has already been redeemed. Now I know that I haven't redeemed a code yet unless I did it in ...

  • Casual Listener
  • I signed up to Spotify Premium as part of the Free Chromecast deal.   I received my voucher code.  Tried to use it in the Google Store: error, this voucher code has already been redeemed....
  • ncmsa
  • Casual Listener
  • 295 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 295 Views
  • 4 replies
  • 0 likes

Spotify Not Cancelling My Subscription

I tried to cancel my Spotify Premium account weeks ago. I followed the prompt several times, and even got the page saying that I was done and free to go back anytime. However, my account stayed Premium. I contacted the support staff, who said they ca...

  • Newbie
  • I tried to cancel my Spotify Premium account weeks ago. I followed the prompt several times, and even got the page saying that I was done and free to go back anytime. However, my account stayed Premi...
  • jdugando
  • Newbie
  • 763 Views
  • 5 replies
  • 0 likes
  • 763 Views
  • 5 replies
  • 0 likes

No content after updating 20th september 2016

On my PC i haven't updated Spotify for a while. Now I did, and there is No content and almost all menu items are gone? I tried to uninstall and reinstall but same result, on windows 7 PC. See attached Screen Print. Any help?No content in Spotify

NoSpotify.png
  • Roadie
  • On my PC i haven't updated Spotify for a while. Now I did, and there is No content and almost all menu items are gone? I tried to uninstall and reinstall but same result, on windows 7 PC. See attache...
  • er43
  • Roadie
  • 231 Views
  • 2 replies
  • 0 likes
  • Other
  • 231 Views
  • 2 replies
  • 0 likes

gift card wrong country

Hi,I have sent multiple questions trough email and altough the message says all questions get answered it doesn't seem like mine gets answered. I'll try here.I myself have a Dutch premium spotify account using it between Spain and Netherlands. Now in...

  • Casual Listener
  • Hi, I have sent multiple questions trough email and altough the message says all questions get answered it doesn't seem like mine gets answered. I'll try here. I myself have a Dutch premium spotify...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Other
  • 200 Views
  • 1 replies
  • 0 likes

sou premium e não consigo utilizar os recursos de premium

Paguei o boleto bancario e recebi a confirnação de que paguei o spotify, mas ainda aparece que tenho uma assinatura free, devido a isso não consigo ouvir musicas offline nem baixar nem nada ja sai e entrei na minha conta, ja desinstalei o aplicativo ...

  • Newbie
  • Paguei o boleto bancario e recebi a confirnação de que paguei o spotify, mas ainda aparece que tenho uma assinatura free, devido a isso não consigo ouvir musicas offline nem baixar nem nada ja sai e ...
  • Bittencourt
  • Spotify Star
  • 1173 Views
  • 1 replies
  • 1 likes
  • 1173 Views
  • 1 replies
  • 1 likes

Superuser Contribution "Log Out All Devices" not working

Today, I decided to log out of all my devices for security purposes. Spotify has a button on the Account page that does just that. After pressing it, it logged me out of my current session. - But thats all it did. Spotify on my iOS device, and my Des...

  • Casual Listener
  • Today, I decided to log out of all my devices for security purposes. Spotify has a button on the Account page that does just that. After pressing it, it logged me out of my current session. - But tha...
  • ccarlton96
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 215 Views
  • 2 replies
  • 0 likes

Song not available in my country

Hello everyone While I was staying in US, I discovered new artist who I loved. Now, when I came back to Poland the playlist is not available anymore. I have a premmium account. Is there any trick to listen to it again?

  • Newbie
  • Hello everyone   While I was staying in US, I discovered new artist who I loved. Now, when I came back to Poland the playlist is not available anymore. I have a premmium account. Is there any ...
  • Bittencourt
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Restore deleted song catalog

Yesterday I unsubscribed from the Spotify pay service to go back down to the free service. All of my playlists are still on my account, but all of the songs I've bookmarked since joining Spotify have disappeared from my Songs list, with the exception...

  • Casual Listener
  • Yesterday I unsubscribed from the Spotify pay service to go back down to the free service. All of my playlists are still on my account, but all of the songs I've bookmarked since joining Spotify&nbsp...
  • therov
  • Casual Listener
  • 418 Views
  • 2 replies
  • 0 likes
  • 418 Views
  • 2 replies
  • 0 likes

Family

Ik heb een Family abonnement genomen. Mijn dochter kon zonder problemen de uitnodiging accepteren en upgraden naar Premium Family. Mijn man heb ik eveneens een uitnodiging gestuurd. Hij krijgt die nergens te zien en kan dus NIET upgraden. Iemand een ...

  • Casual Listener
  • Ik heb een Family abonnement genomen. Mijn dochter kon zonder problemen de uitnodiging accepteren en upgraden naar Premium Family. Mijn man heb ik eveneens een uitnodiging gestuurd. Hij krijgt die ne...
  • pachel2801
  • Regular
  • 430 Views
  • 7 replies
  • 0 likes
  • Premium
  • 430 Views
  • 7 replies
  • 0 likes

Premium account but downgraded encounters

Hi, I have premium account but when I've landed on Spotify.com (as a logged in user), it treats me like free member. (The premium offers etc.) Also I have issues about continuous play, when I listen to radio or album, it cuts the stream after 3-4 son...

  • Newbie
  • Hi,   I have premium account but when I've landed on Spotify.com (as a logged in user), it treats me like free member. (The premium offers etc.) Also I have issues about continuous play, when ...
  • Bearfootrecords
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

My account goes in another country is not and can not use family premium

My account goes like UK and really am from Costa Rica, I have Premium Family but because of this I can not add anyone because everyone has their accounts in Costa Rica and have been to change the form of payment and change the country there and add a...

  • Newbie
  • My account goes like UK and really am from Costa Rica, I have Premium Family but because of this I can not add anyone because everyone has their accounts in Costa Rica and have been to change the for...
  • Bearfootrecords
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Spotify Student Using Paypal

I've been using the 30 day free trial for premium and would like to sign up for the student discount. When I go to the page to sign up for the discount, it only gives me the option to pay with credit card. Is there a way to pay using Paypal because I...

  • Newbie
  • I've been using the 30 day free trial for premium and would like to sign up for the student discount. When I go to the page to sign up for the discount, it only gives me the option to pay with credit...
  • Bearfootrecords
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Forgot my username, password, and email to premium spotify

I cannot log on until I figure this out. Is there anyone I can contact who can help me figure out how to log in with my premium account?

  • Newbie
  • I cannot log on until I figure this out.  Is there anyone I can contact who can help me figure out how to log in with my premium account?
  • Bearfootrecords
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! charged more than once

I bought the student for 4.99 and it shows on my bank statment 3 different times

  • Newbie
  • I bought the student for 4.99 and it shows on my bank statment 3 different times
  • pachel2801
  • Regular
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes