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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83405 Views

29 replies

0 likes

  • 83405 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104435 Views

10 replies

3 likes

Account
Login
  • 104435 Views
  • 10 replies
  • 3 likes

I need help with Spotify Premium

Hello.I previously had the Spotify Premium service with a VISA card. I do not have this service as I closed the card.Now I want to have the Premium service with the Card Diners Club International, but I'm from Ecuador; on the card says "Valid only in...

Casual Listener

Hello. I previously had the Spotify Premium service with a VISA card. I do not have this service as I closed the card. Now I want to have the Premium service with the Card Diners Club International...

KatesHere

Community Legend

394 Views

1 replies

0 likes

Account
Premium
Subscription
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of my music deleted

I went to add a song and some how all my saved music has been deleted! Anyone have this issue? Is spotify having server issues now? Is there any way to get recover my saved music? I've also uninstalled the apps both on mac and iOS as well as logged i...

Casual Listener

I went to add a song and some how all my saved music has been deleted! Anyone have this issue? Is spotify having server issues now? Is there any way to get recover my saved music?   I've also ...

bobert98h

Newbie

371 Views

2 replies

0 likes

Account
Other
  • 371 Views
  • 2 replies
  • 0 likes

Solved!! Cuenta premium

Hola hablo español. Ayudenme entre a la página de Spotify e hice el pago vía tarjeta de crédito. Y después de poner todos mis datos me salió error y que según no se me había hecho ningún cobro, pero tengo activado que me lleguen los mensajes cuando m...

Casual Listener

Hola hablo español. Ayudenme entre a la página de Spotify e hice el pago vía tarjeta de crédito. Y después de poner todos mis datos me salió error y que según no se me había hecho ningún cobro, pero ...

Juanma_217

Newbie

479 Views

2 replies

0 likes

Other
Premium
Subscription
  • 479 Views
  • 2 replies
  • 0 likes

Solved!! Confused whether I'm signed up...

When I attempted to sign up for student Spotify premium, I got an error saying "We couldn't verify that you're a student, please try again." I went ahead and started a one-week trial in the meantime while I try to manually verify that I'm a student (...

Casual Listener

When I attempted to sign up for student Spotify premium, I got an error saying "We couldn't verify that you're a student, please try again." I went ahead and started a one-week trial in the mean...

Algee

Roadie

565 Views

2 replies

0 likes

  • 565 Views
  • 2 replies
  • 0 likes

Sesión Premium Pausada

Ayuda !!!! Mi prima cta se pauso Porque No se Pudo Realizar El Pago, sin embargo de Mi Banco mí notifi Que El cargamento Ya Se APLICO Dos Veces Que Debo Hacer ??

Newbie

Ayuda !!!! Mi prima cta se pauso Porque No se Pudo Realizar El Pago, sin embargo de Mi Banco mí notifi Que El cargamento Ya Se APLICO Dos Veces Que Debo Hacer ??

osornios

Spotify Star

286 Views

1 replies

0 likes

Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Payment for Singapore

Hi, My payments for Spotify Premium with a credit card is denied and I am advised to check if it is allowed for international e-commerce or the other message is that the connection line with the bank is not available. However, when I use the same car...

Newbie

Hi,   My payments for Spotify Premium with a credit card is denied and I am advised to check if it is allowed for international e-commerce or the other message is that the connection line with...

osornios

Spotify Star

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Everything lost

My phone reset and in resetting up, I've lost my Spotify playlists, my account settings show me as premium but I'm only getting free service. My last bill payment went through. I have an Australian account and recently moved to hk. Not sure if this i...

Newbie

My phone reset and in resetting up, I've lost my Spotify playlists, my account settings show me as premium but I'm only getting free service. My last bill payment went through. I have an Australian a...

KatesHere

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estou tentando renovar minha assinatura mas esta dando erro

Estou colocando os dados tudo certo do cartao de credito mas assim que clico para confirmar aparece esta informaçao Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente de novo ou escolha outr...

Casual Listener

Estou colocando os dados tudo certo do cartao de credito mas assim que clico para confirmar aparece esta informaçao    Opa, parece que seu cartão ou serviço de pagamento está num dia rui...

Alejandro_C

Spotify Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Subscription by Salt

Hi everybody, For my birthday I have received a Spotify Card for a premium subscription. I would like to used it with my Salt subscritpion (it's a mobile operator), so that it don't use my internet package. Can anyone tell me how to do that (Salt sai...

Newbie

Hi everybody,   For my birthday I have received a Spotify Card for a premium subscription. I would like to used it with my Salt subscritpion (it's a mobile operator), so that it don't use my i...

osornios

Spotify Star

485 Views

1 replies

0 likes

Subscription
  • 485 Views
  • 1 replies
  • 0 likes

Payment issues

I didn't cancel my premium and it's taken £10 out my bank how do I get it back

Newbie

I didn't cancel my premium and it's taken £10 out my bank how do I get it back

osornios

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Pagos

Hola, al realizar el pago dice que no paso el cobro, pero en mi Edo de Cta lo tengo cobrado 3 veces, me sigue llegando la notificación de suspención por falta de pago. que hago ?

Newbie

Hola, al realizar el pago dice que no paso el cobro, pero en mi Edo de Cta lo tengo cobrado 3 veces, me sigue llegando la notificación de suspención por falta de pago. que hago ?

osornios

Spotify Star

1107 Views

1 replies

0 likes

  • 1107 Views
  • 1 replies
  • 0 likes

Me ofrecieron 6 meses a 0.99 y solo me dierno 2

Me pasé a preimun porque salió una promoción de 6 meses sólo me costará cada mes a 0.99 y acepte porque me pareció una súper oferta pero sólo 2 meses me han cobrado 0.99 y los demás 16 soles aproximadamente. No dan la promoción correcta quiero una so...

Newbie

Me pasé a preimun porque salió una promoción de 6 meses sólo me costará cada mes a 0.99 y acepte porque me pareció una súper oferta pero sólo 2 meses me han cobrado 0.99 y los demás 16 soles aproxima...

osornios

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling my current subscription

Hi! I just signed up and paid for Premium for Family plan but I want to cancel it for this month and not get charged. Is this possible or am I stuck? Thanks,C

Newbie

Hi! I just signed up and paid for Premium for Family plan but I want to cancel it for this month and not get charged.   Is this possible or am I stuck?   Thanks, C

osornios

Spotify Star

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Résilié ?

Bonjour la communauté Spotify !Celà fait au moins un an que je suis en Premium, que je paye 9,99€ par mois ( PAR PRÉLÈVEMENT AUTOMATIQUE chaque 29 du mois ) jusque là rien d'anormal ! Mais j'ai reçu un mail de leur part, me disant que la transaction ...

Newbie

Bonjour la communauté Spotify ! Celà fait au moins un an que je suis en Premium, que je paye 9,99€ par mois ( PAR PRÉLÈVEMENT AUTOMATIQUE chaque 29 du mois ) jusque là rien d'anormal ! Mais j'ai reç...

osornios

Spotify Star

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes

Credit Card is expiring issue and overpayment

Hey, so I recently got an email saying that my card information is about to expire and I need to change my payment information. However, whenever I try to change my payment details, the page gets stuck loading, like this: I have tried it on both goog...

Newbie

Hey, so I recently got an email saying that my card information is about to expire and I need to change my payment information. However, whenever I try to change my payment details, the page gets stu...

osornios

Spotify Star

298 Views

1 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Premium member switched to Family Premium and lost ALL my playlists

I was a current Premium member and upgraded to Family Premium, I lost ALL of my playlists and it keeps redirecting me to sign up for a trial!!! In the mean time, I am being charged for the privelige of being on a TRIAL!!!!!

Newbie

I was a current Premium member and upgraded to Family Premium, I lost ALL of my playlists and it keeps redirecting me to sign up for a trial!!! In the mean time, I am being charged for the privelige ...

osornios

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes