Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14803 Views

7 replies

11 likes

Security
  • 14803 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553881 Views

991 replies

116 likes

Account
  • 553881 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131196 Views

74 replies

12 likes

Account
Login
Premium
  • 131196 Views
  • 74 replies
  • 12 likes

I can't find a music I listened in 2019, how can I find my most played ones

I can't find a music I listened in 2019, how can I find my most played ones that year? I want to access my history by year.

Visitor

I can't find a music I listened in 2019, how can I find my most played ones that year? I want to access my history by year.

Jose_M

Spotify Star

779 Views

1 replies

0 likes

  • 779 Views
  • 1 replies
  • 0 likes

Address not matching

PlanFree/PremiumPremium DuoCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung galaxy s21 FEOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEverytime I go to put in my address from my finances Spotif...

Visitor

Plan Free/Premium Premium Duo Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung galaxy s21 FE Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nbs...

Jose_M

Spotify Star

302 Views

1 replies

0 likes

Premium
  • 302 Views
  • 1 replies
  • 0 likes

Podcast stops playing

All songs/podcasts playback works fine except for when I try to listen to any episode of “Beach Too Sandy. Water Too Wet”. Every episode plays up to 8:38 min and then stops.

Visitor

All songs/podcasts playback works fine except for when I try to listen to any episode of “Beach Too Sandy. Water Too Wet”. Every episode plays up to 8:38 min and then stops.

Jose_M

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost many songs in my playlist

It is as if my playlist got sent back ~9 months and the re-arrangements and songs I added over the last 9 months are gone. My bestguess is that something might have happened as I booted my old phone to check some old texts and used spotify installed ...

Casual Listener

It is as if my playlist got sent back ~9 months and the re-arrangements and songs I added over the last 9 months are gone. My bestguess is that something might have happened as I booted my old ph...

g_norvik

Casual Listener

235 Views

2 replies

0 likes

  • 235 Views
  • 2 replies
  • 0 likes

niet alles kan ik luisteren

Hallo,Ik heb problemen met spotify. Ik kan niet altijd alle nummers luisteren terwijl mensen om mij heen, met hetzelfde abonnement, dit wel kunnen. Wat zou dit voor een probleem kunnen zijn? gr Romy

Visitor

Hallo, Ik heb problemen met spotify. Ik kan niet altijd alle nummers luisteren terwijl mensen om mij heen, met hetzelfde abonnement, dit wel kunnen.  Wat zou dit voor een probleem kunnen zijn?...

PvP1

Roadie

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

How can I order premium account for other person?

I promised spotify premium account for my little sister as christmas gifl. I have my own account already and she lives in differen address. Is it possible to order premium account and use same credit card for payment as for my own account?

Visitor

I promised spotify premium account for my little sister as christmas gifl. I have my own account already and she lives in differen address. Is it possible to order premium account and use same credit...

Maxim

Spotify Star

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

My husband is unable to access his account when he requests re-set password

Spotify Duo - my husband has received my invitation but his account will not recognise his password - he has requested to re-set it and you have confirmed you have sent it to his email - it has not arrived including spam his address is [redacted]@gma...

Visitor

Spotify Duo - my husband has received my invitation but his account will not recognise his password - he has requested to re-set it and you have confirmed you have sent it to his email - it has not a...

Maxim

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Credit card cancel

HI! My credit card is cancel because fraud. I will receive an other card with another number, butI have to wait maybe 2 weeks until I receive it. The payment with spotify will pass tomorrow! What can I do for the moment to not close my account with S...

Regular

HI! My credit card is cancel because fraud. I will receive an other card with another number, butI have to wait maybe 2 weeks until I receive it. The payment with spotify will pass tomorrow! What can...

Maxim

Spotify Star

1463 Views

11 replies

0 likes

Account
  • 1463 Views
  • 11 replies
  • 0 likes

Solved!! Conta com login por celular

Criei uma nova conta do Spotify, com login pelo celular. Existe algum meio de trocar o username e criar senha? O máximo que consegui foi colocar um endereço de e-mail, mas o usuário ficou um bem aleatório, queria trocar havendo a possibilidade.Desde ...

Visitor

Criei uma nova conta do Spotify, com login pelo celular. Existe algum meio de trocar o username e criar senha? O máximo que consegui foi colocar um endereço de e-mail, mas o usuário ficou um bem alea...

Bittencourt

Spotify Star

623 Views

3 replies

0 likes

  • 623 Views
  • 3 replies
  • 0 likes

Get error when I try to log in on a new phone

Getting eroor message "The email and password are wrong" but the screen where I should write the information is comes up and directly disappears and the error comes up again. I can log in on my computer but not on the phone.

Casual Listener

Getting eroor message "The email and password are wrong" but the screen where I should write the information is comes up and directly disappears and the error comes up again. I can log in on my compu...

Billy-J

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't view some songs' lyrics on my account

PlanFreeCountryNetherlandsDevicePC, Samsung A31Operating SystemWindows, Android 12 My Question or IssueHi,something is wrong with my account that I can't view some songs' lyrics (for example GHORS by HIPHOPOLOGIST). I tried creating another account t...

Casual Listener

Plan Free Country Netherlands Device PC, Samsung A31 Operating System Windows, Android 12   My Question or Issue Hi, something is wrong with my account that I can't view some songs' l...

Eni

Moderator

390 Views

3 replies

0 likes

Account
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost basic data

Haven't opened my Spotify in 3 weeks time and today when i finally logged in to my account, I have lost all my followers and the only people following are the artists with almost more than half my playlists gone. THere a fix? DeviceACER Nitro 7Operat...

Visitor

Haven't opened my Spotify in 3 weeks time and today when i finally logged in to my account, I have lost all my followers and the only people following are the artists with almost more than half my pl...

Joan

Moderator

233 Views

1 replies

0 likes

Account
Free
Other
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero comprar el pack premium y me sale que es un error de tarjeta.

Hola. Hace días que quiero comprar el pack premium por 3 meses y sale que es un error de tarjeta, ya probé con 5 tarjetas más y sale el mismo error, la app la descargue de play story, ya no se que más hacer

Visitor

Hola. Hace días que quiero comprar el pack premium por 3 meses y sale que es un error de tarjeta, ya probé con 5 tarjetas más y sale el mismo error, la app la descargue de play story, ya no se que má...

Joan

Moderator

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Move/merge Spotify Premium to the Family account

I have Spotify Premium account for a long time and a few months back created a Family account for my wife and kids. Is there any way to move/merge my private account to the Family?

Casual Listener

I have Spotify Premium account for a long time and a few months back created a Family account for my wife and kids. Is there any way to move/merge my private account to the Family?

Maxim

Spotify Star

307 Views

1 replies

0 likes

Premium
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

[Q] Changing plan from Premium to Family

If I will upgrade my Premium plan to Family will I loose my presets like playlists, friends etc?

Casual Listener

If I will upgrade my Premium plan to Family will I loose my presets like playlists, friends etc?

Maxim

Spotify Star

283 Views

1 replies

0 likes

Premium
Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Logging Into an Account

Hello! Three years ago, I did a collaboration with someone on Soundcloud and they have decided to post the song onto their Spotify. As of now, they go by a different artist name (which they have always changed throughout the years) and have made a re...

Newbie

Hello!   Three years ago, I did a collaboration with someone on Soundcloud and they have decided to post the song onto their Spotify. As of now, they go by a different artist name (which they ...

Maxim

Spotify Star

258 Views

1 replies

0 likes

Account
  • 258 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I connected Spotify to Facebook account, it's been over 48 hours, my username has still not changed.

PlanPremiumCountryUSA DeviceBoth ASUS laptop and Iphone 7My Question or IssueExactly as the title says. I've realized I could change my username though Facebook, so I connected my Facebook to my Spotify. I've checked both Spotify and Facebook to make...

Newbie

Plan Premium Country USA   Device Both ASUS laptop and Iphone 7 My Question or Issue Exactly as the title says. I've realized I could change my username though Facebook, so I conne...

Not applicable

485 Views

2 replies

0 likes

Account
Other
  • 485 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist not playing in order

Hi. My Spotify is not playing songs in any order. I have got a playlist, but when i play a song in this it switches to a random song not in my playlist when the song is finished. I have tried to shuffle play too, but it still remains the same. It is ...

Casual Listener

Hi. My Spotify is not playing songs in any order. I have got a playlist, but when i play a song in this it switches to a random song not in my playlist when the song is finished. I have tried to shuf...

Eni

Moderator

63979 Views

24 replies

1 likes

Account
  • 63979 Views
  • 24 replies
  • 1 likes