Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFreeCountryUnited StatesDeviceWindows computer and Android LG phoneOperating SystemAndroid and Windows 7My Question or IssueI can't log into my Spotify account and I don't know what to do.My Spotify account is active, I have used it in the past t...
PlanPremiumDevicemac hi I've been having this issue for a while my connection is suddenly gone i log out and it'll say "a firewall may be blocking spotify"i tried to go "security and privacy" in settings and add spotify to allow connection but its no...
Hello, i am reporting here because someone is selling spotify brute program for $5k, that is totally expensive. he's nasty seller. here is proof.The program seller is called Spotify kekr Selling Family accounts is very abusive, Spotify users will be ...
PlanFreeCountryUS Operating System(iOS 10, Android Oreo, Windows 10,etc My Question or IssueI recently deleted my old account and I wanted to reuse my email but every time I go to sign up and put my email it says it’s taken. I’ve seen that once you d...
hi, i want to only have people i know follow me, but have one follower on my list who i don’t know. they have no profile picture, have 0 followers, and only follow a bunch of latin artists, and then me (i don’t listen to latin music at all). from the...
PlanPremiumCountryGermanyDeviceiPhone 11Operating Systemnewest My Question or IssueI sent a song request via link to a friend of mine. He has no Spotify and was directly sent to the App Store after clicking on the link. After installing Spotify he in...
I'm on Premium Family plan, but this is also tested on regular Premium. Country: ArgentinaTested on Android 9, 10, OSX and Win10, both webplayer and standalone app. The 'New Releases' section (called Nuevos Lanzamientos here), the one you access by a...
PlanPremiumCountryBelgium Hi , I received a spam today, claiming that my payment methods has been rejected, the email address is not a @spotify. ... and also was made by amateurs. So my question is, could you provide me an address where i can send yo...
Hey, i have deactivated the other email that i want to change, ive waited for 7 days to ensure it got deleted from spotify servers, but whenever i want to change its still saying "the account is already taken"
PlanPremiumCountryMalaysiaDeviceiPhone 11 Pro, PCOperating SystemiOS 13.4.1, Windows 10 My Question or IssueHi i recently deleted one of my old spotify and i want to use that accounts email to this but its telling me that it is taken and when i tried...
I was randomly kicked out of my account and unable to log in again, despite using the same username and password for a while now. My username is just "hplover145" without an email attached to it, so I can't remember if I had a specific email for that...
Follow for follow threads are no longer allowed in the Spotify Community. These will be removed going forward. The best place to learn about promoting your content is the Spotify Gameplan videos here: https://artists.spotify.com/videos/the-game-plan
Hi everyone,i can no longer login to my main spotify account (i'm writing from another account of course), seems that my email address is not associated with an actiev spotify account.I tried to get in touch with spotify support team in a variety of ...
Hi,I can‘t see my echo devices in the spotify app. With Amazon Music and in the Alexa App there are any Echos shown.When I ask Alexa directly to play spotify it works and in the spotify app the (one) echo is there!
PlanPremiumCountryCanadaDeviceOne plus 2Operating SystemAndroid My Question or IssueI just got two popup ads in a row, one soliciting money, another for a podcast I clearly wont listen to. I was trying to skip forward a few minutes and an ad poped up...
My Question or IssueHow do I look for it? I made that account (2012) when Spotify still wasn't available in the Philippines. I had a friend that had a laptop bought from another country where Spotify was available that's why it was possible for me to...
I try to log in my spotify account thats connected with Facebook but its not possible and this message appearing:Login error,there is an error logging you in this application. Help please :'(
Good day Spotify Team I have upgraded my Premium Account to a Family account today, I have send my Wife the link to add her to my Family Account. She had her own Premium Account just "fyi". So my Question, Will Spotify pick this up and not Debit her ...
PlanFreeCountryAustralia Operating SystemWindows 10 My Question or IssueSo my friend was having trouble connecting Spotify to Discord. He had an old Spotify account connected so he disconnected it from Discord. When he pressed on the Spotify icon on ...
Habe vor 2 Wochen plötzlich nur mehr einen Free Acount und die Meldung "Dein Spotify Premium Abonnement bei unserem Partner ist beendet". Drei Serviceteam sagt,bei ihnen ist alles in Ordnung, mein Acount ist aktiv und wird verrechnet - ich solle mich...