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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

78695 Views

9 replies

2 likes

Account
Login
  • 78695 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

649145 Views

13 replies

4 likes

Account
  • 649145 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

727620 Views

18 replies

29 likes

  • 727620 Views
  • 18 replies
  • 29 likes

Superuser Contribution premium kod ogiltig

Har köpt en premium kod men när jag ska skriva in den så står det bara att koden är ogiltig.

Newbie

Har köpt en premium kod men när jag ska skriva in den så står det bara att koden är ogiltig.

Alejandro_C

Spotify Legend

499 Views

1 replies

0 likes

Premium
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution FOC 3 moths for Real??

To whom may concern, Good day to you. I had sign up your services on 30th June 2016. According to this email, I only make RM2 for 3 months free excess of your service. Eventually, this is the receipt I recieved saying I had make RM14.90 for your serv...

Newbie

To whom may concern,  Good day to you. I had sign up your services on 30th June 2016. According to this email, I only make RM2 for 3 months free excess of your service. Eventually, this is ...

Alejandro_C

Spotify Legend

258 Views

1 replies

0 likes

Premium
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution He pagado subscripción premium y no me deja acceder a la cuenta

¿Cómo elimino la subscripción? o en su defecto ¿podría cambiar la subscripción para la cuenta nueva?

Newbie

¿Cómo elimino la subscripción? o en su defecto ¿podría cambiar la subscripción para la cuenta nueva?

Alejandro_C

Spotify Legend

239 Views

1 replies

0 likes

Premium
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con pago y envío de mails con otro idioma

Después de haber cancelado mi suscripción PREMIUM he querido volver a darla de alta y no puedo ni mediante tarjeta ni mediante PayPal. Después de haberlo intentado varias veces he recibio un mail en otro idoma, concretamente en Polaco, diciendome que...

Newbie

Después de haber cancelado mi suscripción PREMIUM he querido volver a darla de alta y no puedo ni mediante tarjeta ni mediante PayPal. Después de haberlo intentado varias veces he recibio un ma...

Alejandro_C

Spotify Legend

351 Views

1 replies

0 likes

Premium
  • 351 Views
  • 1 replies
  • 0 likes

Can't find iTunes account to cancel subscription

Hi everyone, So I would like to cancel my Premium subscription so I can join the family subscription my parents are starting. At one point, my account was attached to a credit card, however, a year ago, my account switched to the $12.99 fee through a...

Visitor

Hi everyone,   So I would like to cancel my Premium subscription so I can join the family subscription my parents are starting. At one point, my account was attached to a credit card, however,...

Maxim

Spotify Star

1092 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1092 Views
  • 1 replies
  • 0 likes

Spotify will not respond to contact.

Hello Just wondering why spotify never answers me when I contact them? I have sent 2 e-mails regarding my premimun account, yet they will not answer.

Casual Listener

Hello Just wondering why spotify never answers me when I contact them? I have sent 2 e-mails regarding my premimun account, yet they will not answer.     

osornios

Spotify Star

323 Views

1 replies

0 likes

Account
Other
Premium
  • 323 Views
  • 1 replies
  • 0 likes

I have premium but my spotify doesnt work

So I just started today Aug 2nd 2016 and I turned of my data to see if it will let me plays songs and it wont..... thought this app said directly "can play music without data" .... but Im finding that a fraud to get people to pay for bull **bleep**

Newbie

So I just started today Aug 2nd 2016 and I turned of my data to see if it will let me plays songs and it wont..... thought this app said directly "can play music without data" .... but Im finding tha...

osornios

Spotify Star

348 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! I had 3 moths for 99c but after the second month Spotify chrged me 6.99 WHY!?

I subscribed for the first time for the offer of 3 months for 99cents, but after the second month Spotify is charging me 6.99 for a premium acount. Why!?, What can i do? (I confirmed this information with spoify's receipts)

Casual Listener

I subscribed for the first time for the offer of 3 months for 99cents, but after the second month Spotify is charging me 6.99 for a premium acount. Why!?, What can i do?   (I confirmed this in...

Ivan1

Casual Listener

713 Views

2 replies

0 likes

Account
Subscription
  • 713 Views
  • 2 replies
  • 0 likes

Paying for subscription for but can't use and I cant see any of my banking info to stop paying they

Paying for subscription for but can't use and I cant see any of my banking info to stop paying. They say that my profile that I am log in to maybe wrong but they still sending me Emails under that name.Cant find number or real person to talk to.

Casual Listener

Paying for subscription for but can't use and I cant see any of my banking info to stop paying. They say that my profile that I am log in to maybe wrong but they still sending me Emails under that na...

KatesHere

Community Legend

566 Views

3 replies

0 likes

Premium
Subscription
  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution [All Platforms][Other]

My credit card was cloned right after I made the payment for premium. One day later I paid, I realized some odd traffic in my credit card's outcome chart. I paid with the same PC that I always do my online shopping and I never encountered some sh.t l...

Newbie

My credit card was cloned right after I made the payment for premium. One day later I paid, I realized some odd traffic in my credit card's outcome chart. I paid with the same PC that I always do my ...

Alejandro_C

Spotify Legend

273 Views

1 replies

0 likes

All Platforms
Other
  • 273 Views
  • 1 replies
  • 0 likes

subscription/ premium problems

I broke my phone last week. I re-downloaded Spotify app and now I am unable to login into the account with my profile. My info goes to a Playlist with zero songs on it. I want to know how to log into my account with the premium feature

Casual Listener

I broke my phone last week. I re-downloaded Spotify app and now I am unable to login into the account with my profile. My info goes to a Playlist with zero songs on it. I want to know how to log into...

osornios

Spotify Star

389 Views

5 replies

0 likes

Account
Login
Premium
  • 389 Views
  • 5 replies
  • 0 likes

Cant sign up for premium

I am unable to upgrade my subscription. I have tried several different cards, different web browsers and given it time in between. There is plenty of money in my account. Whenever I try I get the "Your card is having a bad day. . ." message and it te...

Casual Listener

I am unable to upgrade my subscription. I have tried several different cards, different web browsers and given it time in between. There is plenty of money in my account. Whenever I try I get th...

aes287

Casual Listener

250 Views

2 replies

0 likes

Premium
Subscription
Unlimited
  • 250 Views
  • 2 replies
  • 0 likes

Offline or normal playlist?

Right I want to start again to be a premium user of spotify but I have a couple of question before .I will be traveling to a Europe country that doesn't support Spotify and as far as I read here it does work but I can't download the lists as being on...

Newbie

Right I want to start again to be a premium user of spotify but I have a couple of question before . I will be traveling to a Europe country that doesn't support Spotify and as far as I read here it...

osornios

Spotify Star

211 Views

1 replies

0 likes

Premium
  • 211 Views
  • 1 replies
  • 0 likes

No me puedo Suscribir Inicia 3 meses de Premium por $ 1.000,00

Buen dia, estoy tratando de suscribirme en el plan: Inicia 3 meses de Premium por $ 1.000,00 Y me dice que no puedo suscribirme: Parece que ya has aprovechado una oferta similarParece que ya has aprovechado una prueba gratuita u oferta de descuento. ...

Newbie

Buen dia, estoy tratando de suscribirme en el plan:  Inicia 3 meses de Premium por $ 1.000,00   Y me dice que no puedo suscribirme:   Parece que ya has aprovechado una oferta simi...

osornios

Spotify Star

3496 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3496 Views
  • 1 replies
  • 0 likes

in a right mess - forgot email address account was setup with and can't access to cancel

My 14 year old son signed up for the 30 day trial, and it seems he was able to use his bank card and a mistyped email address. He can't remember his password so is unable to login and cancel the subscription now that it will start charging £10 a mont...

Visitor

My 14 year old son signed up for the 30 day trial, and it seems he was able to use his bank card and a mistyped email address.  He can't remember his password so is unable to login and cancel th...

osornios

Spotify Star

330 Views

1 replies

0 likes

Account
Free
Subscription
  • 330 Views
  • 1 replies
  • 0 likes

Skipping Song

There is a song that appears to be badly recorded. This song is "Can't Fake It" by the band Target (although Spotify has the artist listed as Jimi Jamison, who was the lead singer). Here is the song: spotify:track:4F9wM1PiTIP9E2bMSnqUkJ.The skipping ...

Casual Listener

There is a song that appears to be badly recorded.  This song is "Can't Fake It" by the band Target (although Spotify has the artist listed as Jimi Jamison, who was the lead singer).  Here...

mctalkk

Casual Listener

369 Views

4 replies

1 likes

Other
  • 369 Views
  • 4 replies
  • 1 likes

Not being able to get premium

I had premium before but someone stole my card number so when I got a new card I forgot to change my card number on my account so I lost it. Now when I try to get it and I enter my card number it says there is a problem and won't let me get it! I hav...

Newbie

I had premium before but someone stole my card number so when I got a new card I forgot to change my card number on my account so I lost it. Now when I try to get it and I enter my card number it say...

KatesHere

Community Legend

354 Views

1 replies

0 likes

Account
Premium
Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Change Payment Info, "Redeem Token" request?

Does anyone know why, in order to submit new payment info, I need to submit a code? A screen popped up saying "Redeem Token...we need a token." I'm very confused as to why they need this and where this number should be coming from?

Casual Listener

Does anyone know why, in order to submit new payment info, I need to submit a code? A screen popped up saying "Redeem Token...we need a token." I'm very confused as to why they need this and where th...

Odymon

Casual Listener

1776 Views

11 replies

1 likes

Subscription
  • 1776 Views
  • 11 replies
  • 1 likes

Superuser Contribution No Email Conformation

Whenever I try to log into my account, it says that my email adress has not been confirmed. I've been checking my email for the past 12+ hours and I still have not found a conformation email. I've throughly checked my inbox, spam, and trash folders, ...

Newbie

Whenever I try to log into my account, it says that my email adress has not been confirmed. I've been checking my email for the past 12+ hours and I still have not found a conformation email. I've th...

Alejandro_C

Spotify Legend

462 Views

1 replies

0 likes

Account
Other
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium is gone?!

I've been a paying customer for awhile now, and recently upgraded to a family plan, now all of a sudden my premium account doesn't work and I'm starting to hear ads?! I have tried reinstalled no and logging in again and it still doesn't work

Newbie

I've been a paying customer for awhile now, and recently upgraded to a family plan, now all of a sudden my premium account doesn't work and I'm starting to hear ads?! I have tried reinstalled no and ...

Alejandro_C

Spotify Legend

222 Views

1 replies

0 likes

Premium
  • 222 Views
  • 1 replies
  • 0 likes