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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398143 Views
  • 947 replies
  • 107 likes
  • Account
  • 398143 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171330 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171330 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99060 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99060 Views
  • 68 replies
  • 10 likes

Error en la suscripción

Hola, decidi adquirir una oferta de 3 meses de premium por 9.99€, pero en vez de eso solo me pusieron un mes de premium por 9.99€, que puedo hacer?

  • Newbie
  • Hola, decidi adquirir una oferta de 3 meses de premium por 9.99€, pero en vez de eso solo me pusieron  un mes de premium por 9.99€, que puedo hacer?
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Someone used my email

Hello, I went to creat an account and my email was already in use. I could make a new password and access in the internet browser but not in the app. I am from Brazil and this fake account waa created in Argentina. I would like to delete this account...

  • Newbie
  • Hello, I went to creat an account and my email was already in use. I could make a new password and access in the internet browser but not in the app. I am from Brazil and this fake account waa create...
  • osornios
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Modificacion en suscripcion

Buenas tardes,Me enviaron un mail el 11 de julio comentándome que aumentaban los precios de la suscripción a Spotify Premium pero que me mantenían el precio de mi suscripción por 6 meses.Hace una semana me frenaron mi suscripción, que se acredita aau...

  • Casual Listener
  • Buenas tardes, Me enviaron un mail el 11 de julio comentándome que aumentaban los precios de la suscripción a Spotify Premium pero que me mantenían el precio de mi suscripción por 6 meses. Hac...
  • osornios
  • Spotify Star
  • 221 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 221 Views
  • 3 replies
  • 0 likes

Disconnecting my spotify and facebook

I have read the help page about this, and find it hard to believe there's not another way of disconnecting my spotify from my Facebook. I have deactivated my face book and it keeps reactivating when I log into spotify. I don't want to start another a...

  • Newbie
  • I have read the help page about this, and find it hard to believe there's not another way of disconnecting my spotify from my Facebook. I have deactivated my face book and it keeps reactivating when ...
  • jennydiaz2649
  • Newbie
  • 273 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 273 Views
  • 2 replies
  • 0 likes

Once i start spotify..

Hello! Im having a issue when adding songs to my library then play offline, Once i start spotify, a "cant download music" appears suddendly, do i ran out of space? thnks spotiguys!

  • Regular
  • Hello!   Im having a issue when adding songs to my library then play offline, Once i start spotify, a "cant download music" appears suddendly, do i ran out of space?   thnks spotig...
  • jewssanch
  • Regular
  • 198 Views
  • 4 replies
  • 0 likes
  • 198 Views
  • 4 replies
  • 0 likes

Logging in

I am setting up a premium account for my dad.he previously had a free Spotify account so has already registered. He has now paid for premium but when trying to login it says his email address is not associated with an active account. However he has p...

  • Newbie
  • I am setting up a premium account for my dad. he previously had a free Spotify account so has already registered. He has now paid for premium but when trying to login it says his email address is no...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Help Please!

I cant remeber my info for which my credit card is linked too. My phone broke and i had to readd everything and none of my emails are working the ones that are don't have my info.. i need to know what to do bc i don't wanna pay for something i cant g...

  • Regular
  • I cant remeber my info for which my credit card is linked too. My phone broke and i had to readd everything and none of my emails are working the ones that are don't have my info.. i need to know wha...
  • Ken291
  • Regular
  • 208 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 208 Views
  • 5 replies
  • 0 likes

A strange problem?

Hi, i was using spotify until yesterday. now when i try to loggin account, I'm going successfully, but account log out after 3-4 seconds. and it's says "wrong password or username." Also when i try to change my password with e-mail, it's says There i...

  • Casual Listener
  • Hi, i was using spotify until yesterday. now when i try to loggin account, I'm going successfully, but account log out after 3-4 seconds. and it's says "wrong password or username." &...
  • galaxy44
  • Casual Listener
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Cancelled two months ago, still have to pay

I have cancelled my subscribton twice but still had to pay for two months after my cancellation. Can i get this refunded?

  • Newbie
  • I have cancelled my subscribton twice but still had to pay for two months after my cancellation. Can i get this refunded?
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

I've been charged for Spotify Student. But I don't have premium

I was charged $4.99 for Spotify student, but I don't have premium, and it's not just the app, the website says I don't have it either. Yes, it is a pending payment on my account and I did have to self verify, but now I can't purchase it because I do ...

  • Newbie
  • I was charged $4.99 for Spotify student, but I don't have premium, and it's not just the app, the website says I don't have it either. Yes, it is a pending payment on my account and I did have to sel...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 204 Views
  • 1 replies
  • 0 likes

College Discount on Premium

I go to college but yet it says I'm not varified as one what do I do

  • Casual Listener
  • I go to college but yet it says I'm not varified as one what do I do
  • Maxim
  • Spotify Star
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Why pulled it twice from my account

Why pulled it twice from my account

  • Casual Listener
  • Why pulled it twice from my account
  • masterhum
  • Casual Listener
  • 253 Views
  • 5 replies
  • 0 likes
  • Premium
  • 253 Views
  • 5 replies
  • 0 likes

Spotify Payment

Someone Please help! I signed up for a free 3 month trial of spotify. The trial just ended yesterday I believe and today it charged me $10. Without a reminder or anything, I just wanted to know is there anyway that I can be provided with a refund?

  • Newbie
  • Someone Please help! I signed up for a free 3 month trial of spotify. The trial just ended yesterday I believe and today it charged me $10. Without a reminder or anything, I just wanted to know is th...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Family plan - living abroad temporary

I want to start a family plan with my brother, but he's leaving for spain for 6 months next month. Is his account still going to work (because it's a Belgian account), although he's living somewhere else?

  • Casual Listener
  • I want to start a family plan with my brother, but he's leaving for spain for 6 months next month. Is his account still going to work (because it's a Belgian account), although he's living somewhere ...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! upgrading to family from premium

I've read some answer for this but I'm still unclear. 3 days ago I was charged for my single monthly premium. I want to upgrade to family. What exacly will happen with my payment? Will I be charged an extra £5 to upgrade to upgrade to family, account...

  • Newbie
  • I've read some answer for this but I'm still unclear. 3 days ago I was charged for my single monthly premium. I want to upgrade to family. What exacly will happen with my payment? Will I be charged a...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Can't subscribe to the 60 day's trial?

Hello,I'm having problems in subscribing to the 60 days offer. I do have PayPal account and cards verified on it, my region is the same on both accounts( spotify and PayPal). Don't seem to find whats the problem in registering. Please help me out.

  • Newbie
  • Hello, I'm having problems in subscribing to the 60 days offer. I do have PayPal account and cards verified on it, my region is the same on both accounts( spotify and PayPal). Don't seem to find w...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Spotify account passwort reset without email

Ich habe spotify premium getestet aber es taugt mir nicht. Meine email mit der ich mich registriert habe lautet: 122344@gmx.de Mein Benutzername lautet: Lucalionvincent . Da ich mein email kennwort vergessen habe und ich beim spotify premium kündigen...

  • Visitor
  • Ich habe spotify premium getestet aber es taugt mir nicht. Meine email mit der ich mich registriert habe lautet: 122344@gmx.de Mein Benutzername lautet: Lucalionvincent . Da ich mein email kennwort...
  • pgbnd2013games
  • Newbie
  • 4324 Views
  • 4 replies
  • 0 likes
  • 4324 Views
  • 4 replies
  • 0 likes

I was charged for twice price per month in my account

I checked my account yesterday, but I realized that my account was charged for twice price.How can I solve this problem?How can I contact Spotify's customer service by phone?

  • Newbie
  • I checked my account yesterday, but I realized that my account was charged for twice price. How can I solve this problem? How can I contact Spotify's customer service by phone?
  • Bearfootrecords
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
  • 148 Views
  • 1 replies
  • 0 likes

Change Payment Info, "Redeem Token" request?

Does anyone know why, in order to submit new payment info, I need to submit a code? A screen popped up saying "Redeem Token...we need a token." I'm very confused as to why they need this and where this number should be coming from?

  • Casual Listener
  • Does anyone know why, in order to submit new payment info, I need to submit a code? A screen popped up saying "Redeem Token...we need a token." I'm very confused as to why they need this and where th...
  • Odymon
  • Casual Listener
  • 1255 Views
  • 11 replies
  • 1 likes
  • Subscription
  • 1255 Views
  • 11 replies
  • 1 likes

Solved!! Where can I find the number of followers on my playlist?

I know that you can't see WHO is following anymore, but now I can't even see the number pf people following. Where did that go? Thanks!

  • Music Fan
  • I know that you can't see WHO is following anymore, but now I can't even see the number pf people following.  Where did that go?    Thanks!
  • Rigay
  • Newbie
  • 10034 Views
  • 11 replies
  • 0 likes
  • 10034 Views
  • 11 replies
  • 0 likes