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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81682 Views

9 replies

2 likes

Account
Login
  • 81682 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657079 Views

13 replies

4 likes

Account
  • 657079 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738221 Views

18 replies

29 likes

  • 738221 Views
  • 18 replies
  • 29 likes

Premium

Hoy en la mañana hice el pago de costumbre para obtener mi cuenta premium, pero sigo sin tener servicio.

Newbie

Hoy en la mañana hice el pago de costumbre para obtener mi cuenta premium, pero sigo sin tener servicio.

249 Views

0 replies

0 likes

Premium
  • 249 Views
  • 0 replies
  • 0 likes

Transfer account to student discount account

How do I switch my premium account of ($9.99/month) to a student discount ($4.99/month)?

Newbie

How do I switch my premium account of ($9.99/month) to a student discount ($4.99/month)?

Maxim

Spotify Star

252 Views

1 replies

0 likes

Account
Premium
Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Playing at the same time

I have a family plan and wanted to know if we can play at the same time. .myself, my familyOr would we be disconnected and only one person at a time can play ?

Casual Listener

I have a family plan and wanted to know if we can play at the same time. .myself, my family Or would we be disconnected and only one person at a time can play ?

Maxim

Spotify Star

218 Views

1 replies

0 likes

Premium
  • 218 Views
  • 1 replies
  • 0 likes

Spotify Student Discount Unwarranted Discontinuation

I have been using Spotify Premium with the student discount for about a year now. I am still enrolled at Louisiana Tech University and I just recieved a charge for $9.99 instead of $4.99 on May 23, 2016. I would like to be refunded the difference and...

Newbie

I have been using Spotify Premium with the student discount for about a year now. I am still enrolled at Louisiana Tech University and I just recieved a charge for $9.99 instead of $4.99 on May 23, 2...

Maxim

Spotify Star

231 Views

1 replies

0 likes

Premium
Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! can I use various offers

Can I use more than one special offer? for example, can I use the $.99 for the 3 months and they apply the student offer, which I pay half off the regular subscription for a year.

Casual Listener

Can I use more than one special offer? for example, can I use the $.99 for the 3 months and they apply the student offer, which I pay half off the regular subscription for a year.

user-removed

Not applicable

410 Views

3 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 410 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan same address clause

Hi community when I read the fine print for the new family plan it states that all members must reside in the same household. So my question is how is that verified?I have my cousin who lives with me and rents a room but their permanent address is st...

Casual Listener

Hi community when I read the fine print for the new family plan it states that all members must reside in the same household. So my question is how is that verified? I have my cousin who lives wit...

Bittencourt

Spotify Star

5767 Views

3 replies

0 likes

Account
Premium
  • 5767 Views
  • 3 replies
  • 0 likes

Solved!! Payment OK. No Premium yet

The frist payment was paid into my account but I still do not have premium access.And its strange that the promotional option says that I will pay R$1,99 for 3 months in sequence and then it will cost 14,90. But at the first time I got charged 14,90!...

Casual Listener

  The frist payment was paid into my account but I still do not have premium access. And its strange that the promotional option says that I will pay R$1,99 for 3 months in sequence and the...

iamleek

Community Legend

922 Views

7 replies

0 likes

Account
Premium
  • 922 Views
  • 7 replies
  • 0 likes

Solved!! Transferring accounts to Family Plan

Almost everyone in my family has a Spotify account. We were thinking about switching to a family plan and including more family members. We don't want to lose our playlists and settings. Is there a way to transfer those over, either combined into one...

Newbie

Almost everyone in my family has a Spotify account. We were thinking about switching to a family plan and including more family members. We don't want to lose our playlists and settings. Is there a w...

Bittencourt

Spotify Star

18406 Views

2 replies

1 likes

Premium
Subscription
  • 18406 Views
  • 2 replies
  • 1 likes

Account Lost

I lost my cell, and my account with premium upgrade together....How can i recover the account ?

Newbie

I lost my cell, and my account with premium upgrade together.... How can i recover the account ?  

user-removed

Not applicable

275 Views

1 replies

0 likes

Account
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! can't cancel premium subscription - says "incorrect password"

I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using incognito mode in Chrome as well as other browsers but...

Casual Listener

I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using inc...

rachellejane017

Regular

499 Views

2 replies

0 likes

Subscription
  • 499 Views
  • 2 replies
  • 0 likes

Cant Get 3 months for 99c

i tried to get 3 month for 99c but it didnt let me because it said i alredy got this deal i know i got it last year. but will it ever expire off my account for i can get this deal again or i cant never get this deal

Visitor

i tried to get 3 month for 99c but it didnt let me because it said i alredy got this deal i know i got it last year. but will it ever expire off my account for i can get this deal again or i cant nev...

user-removed

Not applicable

226 Views

1 replies

0 likes

Account
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Using Spotify abroad

I'm from the UK but on holiday in Colombia and am unable to log into my account on my phone. The error message 'you appear to be trying to log into Spotify from a different country' keeps appearing but I am unable to change my country in account sett...

Newbie

I'm from the UK but on holiday in Colombia and am unable to log into my account on my phone. The error message 'you appear to be trying to log into Spotify from a different country' keeps appearing b...

Maxim

Spotify Star

231 Views

1 replies

0 likes

Login
Other
  • 231 Views
  • 1 replies
  • 0 likes

Cant Pay spotify

I have tried everyting from the internet. Using browzer working from Linux, Windows, and all of them, Safari, Chrome, Mozilla and Opera. Tried also mobile on samsung and sony, via various browzers and i keep getting this message: "You need to enable ...

Casual Listener

I have tried everyting from the internet. Using browzer working from Linux, Windows, and all of them, Safari, Chrome, Mozilla and Opera. Tried also mobile on samsung and sony, via various browzers an...

user-removed

Not applicable

297 Views

3 replies

0 likes

Premium
  • 297 Views
  • 3 replies
  • 0 likes

Solved!! deleted

 deleted

Casual Listener

  deleted

Abiagui

Casual Listener

504 Views

4 replies

0 likes

Account
Premium
Subscription
  • 504 Views
  • 4 replies
  • 0 likes

Paid for 1 month and 2 free...

But it say that in 1 month. my sub will be renewed and I will be charged for a new month,, What do I do?

Casual Listener

But it say that in 1 month. my sub will be renewed and I will be charged for a new month,,   What do I do?

osornios

Spotify Star

232 Views

1 replies

0 likes

Subscription
  • 232 Views
  • 1 replies
  • 0 likes

Charged after prepaying for year

I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card company removed the charge from my statement , but I'm ...

Casual Listener

I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card comp...

user-removed

Not applicable

340 Views

4 replies

0 likes

Subscription
  • 340 Views
  • 4 replies
  • 0 likes

"30 day free trail" email.

After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this problem is there anyway to actually get this 30 day fre...

Newbie

After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this prob...

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes

Solved!! Spotify family on prepaid subscription

Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you

Casual Listener

Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you

Maxim

Spotify Star

2455 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2455 Views
  • 3 replies
  • 0 likes

Spotify premium 99 cent

Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian).Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros.The thing i can't understand is why he pays less than me, and...

Newbie

Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian). Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros. The th...

user-removed

Not applicable

265 Views

1 replies

0 likes

Premium
Subscription
Unlimited
  • 265 Views
  • 1 replies
  • 0 likes

New Family plan no support.

Hola, Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio. Tengo que renovar primer día del mes, si no es posible, dime darse de baja, no es que no puedo suscrimirme a es...

Newbie

Hola,   Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio.   Tengo que renovar primer día del mes, si n...

osornios

Spotify Star

269 Views

1 replies

0 likes

Account
  • 269 Views
  • 1 replies
  • 0 likes