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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282475 Views
  • 829 replies
  • 87 likes
  • Account
  • 282475 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134194 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134194 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76164 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76164 Views
  • 63 replies
  • 8 likes

Help! i need to change the country on my account!!

when i tried to accept my family invitation it gives me this error meessege-We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription.-and then i tried to chang...

  • Newbie
  • when i tried to accept my family invitation it gives me this error meessege -We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premi...
  • osornios
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Country change failure

Hello, I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am registered with Spotify France, I have been using a French ...

  • Casual Listener
  •   Hello,   I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay ...
  • osornios
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 114 Views
  • 1 replies
  • 0 likes

I can't log in to my original account.

I made this account because i cant log on to my original premium account that I had for serveral months. I tried the facebook log in and i tried to manually log on and both take me to and error page. I've tried to contact Spotify but i cant seem to g...

  • Newbie
  • I made this account because i cant log on to my original premium account that I had for serveral months. I tried the facebook log in and i tried to manually log on and both take me to and error page....
  • osornios
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Question Promo and Student

I have a quick question. If I accept a promotion three month for 0.99 and then I want to connect to Student premium. Is this possible to do or not?

  • Newbie
  • I have a quick question. If I accept a promotion three month for 0.99 and then I want to connect to Student premium. Is this possible to do or not?
  • osornios
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 104 Views
  • 1 replies
  • 0 likes

Premium

I bought the special for 0,99€ for 3 month and cancel it directly to dont pay after the 3 month. But now my Premium disappeared. Is this my mistake or was this a bug or something like that? Thank you for every answer.

  • Newbie
  • I bought the special for 0,99€ for 3 month and cancel it directly to dont pay after the 3 month. But now my Premium disappeared. Is this my mistake or was this a bug or something like that? Thank you...
  • osornios
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 76 Views
  • 1 replies
  • 0 likes

I didn't get my offer!!

In April 10th I subscribed to Spotify and I should get an offer of 2 free months as premium. Today I tried to listen to my lists offline and for my surprise I couldn't because "i am not premium". What?

  • Casual Listener
  • In April 10th I subscribed to Spotify and I should get an offer of 2 free months as premium. Today I tried to listen to my lists offline and for my surprise I couldn't because "i am not premium". Wha...
  • osornios
  • Spotify Star
  • 133 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 133 Views
  • 4 replies
  • 0 likes

Upgrade to Preimum (NUS) Problems

I dont seem to be able to upgrade to NUS premium. I entered in my nus details, proceeded to upgrade and then i am presented with ERROR upon the 2nd auth screen. I contacted Spotify who proceeded to copy paste me the general help, they appologised whe...

  • Regular
  • I dont seem to be able to upgrade to NUS premium. I entered in my nus details, proceeded to upgrade and then i am presented with ERROR upon the 2nd auth screen.   I contacted Spotify who pro...
  • battle4vn
  • Newbie
  • 278 Views
  • 12 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 278 Views
  • 12 replies
  • 0 likes

WTF I cannot get premium

I've been trying to upgrade for a few months... I'm from Slovenia Every time something different is not working, I don't remember now why I couldn't upgrade the last time, but now I get this: http://cl.ly/0n1Q271Z2Y1Q So what's up with all that?

  • Visitor
  • I've been trying to upgrade for a few months... I'm from Slovenia   Every time something different is not working, I don't remember now why I couldn't upgrade the last time, but now I get this...
  • user-removed
  • Not applicable
  • 182 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 182 Views
  • 2 replies
  • 0 likes

Delete my spotify account

I'm not interested in spptofy. I've already removed the App, so i want my account deletd. How do i do?

  • Newbie
  • I'm not interested in spptofy. I've already removed the App, so i want my account deletd. How do i do?
  • osornios
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • Account
  • 227 Views
  • 3 replies
  • 0 likes

Problem with my Personal Playlist

Hello Guys is just Connected my Account to Facebook... well it was connected befor already but i Deactivated my Facebook for a While.... My Ex Girlfriend and I were together on the Picture of my Personal Weekly Playlist and well i can't change it som...

  • Casual Listener
  • Hello Guys is just Connected my Account to Facebook... well it was connected befor already but i Deactivated my Facebook for a While....     My Ex Girlfriend and I were together on the P...
  • user-removed
  • Not applicable
  • 111 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 111 Views
  • 3 replies
  • 0 likes

Solved!! Got a subscription from Canada on my Swedish account, nothing works now

So, a friend of mine (exchange student) told me he had two years of premium and he would give me it for the half price. So i thought i made a pretty good deal Turns out, now that he added the codes to my account and I have a subscription for 2 years,...

  • Newbie
  • So, a friend of mine (exchange student) told me he had two years of premium and he would give me it for the half price. So i thought i made a pretty good deal   Turns out, now that he added th...
  • osornios
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 114 Views
  • 1 replies
  • 0 likes

Refund

I had payed for the student discount because I was under the impression that it was for all students not just college students. I wasn't able to put in a college to complete the form after I payed because I'm not in college. It still charged me. I ne...

  • Newbie
  • I had payed for the student discount because I was under the impression that it was for all students not just college students. I wasn't able to put in a college to complete the form after I payed be...
  • user-removed
  • Not applicable
  • 106 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 106 Views
  • 3 replies
  • 0 likes

Reset phone, can't remember my original account info

I had to reset my phone and I hadn't had to sign in to my account since I downloaded originally before I reset my phone. I am a paying customer and need to retrieve my original log in info or cancel the payment for that account. Any solutions

  • Newbie
  • I had to reset my phone and I hadn't had to sign in to my account since I downloaded originally before I reset my phone. I am a paying customer and need to retrieve my original log in info or cancel ...
  • user-removed
  • Not applicable
  • 198 Views
  • 3 replies
  • 0 likes
  • Account
  • 198 Views
  • 3 replies
  • 0 likes

Hacked changed email

Hi! I have just been hacked. I have no idea how...He has changed email and password. I can login through the facebook account. Has he hacked my facebook too? My email? Well, how do I do now?

  • Newbie
  • Hi!   I have just been hacked. I have no idea how... He has changed email and password. I can login through the facebook account.   Has he hacked my facebook too? My email? Well, how d...
  • user-removed
  • Not applicable
  • 90 Views
  • 1 replies
  • 0 likes
  • Account
  • 90 Views
  • 1 replies
  • 0 likes

Canceled sprint...

What's going to happen to my Spotify? Is there a way to seamlessly go back to regular premium?

  • Music Fan
  • What's going to happen to my Spotify? Is there a way to seamlessly go back to regular premium?
  • user-removed
  • Not applicable
  • 223 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 223 Views
  • 8 replies
  • 0 likes

Spotify abbonement

Hi, I`ve got the problem that i pay Spotify 2xtimes a month for having only 1 acoount! I had back then an account but as far as i know i deleted this account but i pay still 2 times a week ! I DOnt know how to solve this.i tried to remember this acco...

  • Newbie
  • Hi,  I`ve got the problem that i pay Spotify 2xtimes a month for having only 1 acoount!  I had back then an account but as far as i know i deleted this account but i pay still 2 times a w...
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
  • 185 Views
  • 1 replies
  • 0 likes

That 'artist' is me. How do I claim it?

Recently I worked together with a pop duo for whom I made a remix. They have put that on Spotify. Appearently this also created an artist page under my name which contained the same track. When I visit that artist page I get the option to follow it w...

  • Music Fan
  • Recently I worked together with a pop duo for whom I made a remix. They have put that on Spotify. Appearently this also created an artist page under my name which contained the same track.  When...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
  • 230 Views
  • 1 replies
  • 0 likes

Renewed Spotify subscription but it's only activating in a month?

I had to cancel a card to my Spotify subscription lapsed and now I've just updated my payment information but it's saying that my subscription is active but Says it begins a month from today (21 June) how do I get it to start today??

  • Newbie
  • I had to cancel a card to my Spotify subscription lapsed and now I've just updated my payment information but it's saying that my subscription is active but Says it begins a month from today (21 June...
  • osornios
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 105 Views
  • 1 replies
  • 0 likes

I get the "Oops, seems like your card or payment provider is having a bad day" error with Paymaya

I'm trying to avail spotify premium using PayMaya but I keep getting the "Oops, seems like your card or payment provider is having a bad day" error. I've contacted PayMaya but they just told me to either keep trying again till it works or contact spo...

  • Newbie
  • I'm trying to avail spotify premium using PayMaya but I keep getting the "Oops, seems like your card or payment provider is having a bad day" error. I've contacted PayMaya but they just told me to ei...
  • 428 Views
  • 0 replies
  • 0 likes
  • Premium
  • 428 Views
  • 0 replies
  • 0 likes

--always lose my songs--

Why do my songs always go to offline mode then I have to re-download them all the freaking time .. Always an inconvenience.. No I'm not a new user .. So not user error .. I pay for this premium service so I can travel with it anywhere .. Well might a...

  • Newbie
  • Why do my songs always go to offline mode then I have to re-download them all the freaking time .. Always an inconvenience.. No I'm not a new user .. So not user error .. I pay for this premium servi...
  • user-removed
  • Not applicable
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium
  • 98 Views
  • 1 replies
  • 0 likes