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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653597 Views

13 replies

4 likes

Account
  • 653597 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733993 Views

18 replies

29 likes

  • 733993 Views
  • 18 replies
  • 29 likes

Solved!! can't cancel premium subscription - says "incorrect password"

I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using incognito mode in Chrome as well as other browsers but...

Casual Listener

I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using inc...

rachellejane017

Regular

496 Views

2 replies

0 likes

Subscription
  • 496 Views
  • 2 replies
  • 0 likes

Cant Get 3 months for 99c

i tried to get 3 month for 99c but it didnt let me because it said i alredy got this deal i know i got it last year. but will it ever expire off my account for i can get this deal again or i cant never get this deal

Visitor

i tried to get 3 month for 99c but it didnt let me because it said i alredy got this deal i know i got it last year. but will it ever expire off my account for i can get this deal again or i cant nev...

user-removed

Not applicable

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Using Spotify abroad

I'm from the UK but on holiday in Colombia and am unable to log into my account on my phone. The error message 'you appear to be trying to log into Spotify from a different country' keeps appearing but I am unable to change my country in account sett...

Newbie

I'm from the UK but on holiday in Colombia and am unable to log into my account on my phone. The error message 'you appear to be trying to log into Spotify from a different country' keeps appearing b...

Maxim

Spotify Star

227 Views

1 replies

0 likes

Login
Other
  • 227 Views
  • 1 replies
  • 0 likes

Cant Pay spotify

I have tried everyting from the internet. Using browzer working from Linux, Windows, and all of them, Safari, Chrome, Mozilla and Opera. Tried also mobile on samsung and sony, via various browzers and i keep getting this message: "You need to enable ...

Casual Listener

I have tried everyting from the internet. Using browzer working from Linux, Windows, and all of them, Safari, Chrome, Mozilla and Opera. Tried also mobile on samsung and sony, via various browzers an...

user-removed

Not applicable

293 Views

3 replies

0 likes

Premium
  • 293 Views
  • 3 replies
  • 0 likes

Solved!! deleted

 deleted

Casual Listener

  deleted

Abiagui

Casual Listener

497 Views

4 replies

0 likes

Account
Premium
Subscription
  • 497 Views
  • 4 replies
  • 0 likes

Paid for 1 month and 2 free...

But it say that in 1 month. my sub will be renewed and I will be charged for a new month,, What do I do?

Casual Listener

But it say that in 1 month. my sub will be renewed and I will be charged for a new month,,   What do I do?

osornios

Spotify Star

231 Views

1 replies

0 likes

Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Charged after prepaying for year

I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card company removed the charge from my statement , but I'm ...

Casual Listener

I was charged 9.99 for the month, after prepaying for the year. I have submitted 4 contact forms, but with no response from Spotify . Does Spotify read or respond to these forms? The credit card comp...

user-removed

Not applicable

327 Views

4 replies

0 likes

Subscription
  • 327 Views
  • 4 replies
  • 0 likes

"30 day free trail" email.

After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this problem is there anyway to actually get this 30 day fre...

Newbie

After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this prob...

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Solved!! Spotify family on prepaid subscription

Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you

Casual Listener

Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you

Maxim

Spotify Star

2448 Views

3 replies

0 likes

Account
Premium
Subscription
  • 2448 Views
  • 3 replies
  • 0 likes

Spotify premium 99 cent

Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian).Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros.The thing i can't understand is why he pays less than me, and...

Newbie

Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian). Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros. The th...

user-removed

Not applicable

257 Views

1 replies

0 likes

Premium
Subscription
Unlimited
  • 257 Views
  • 1 replies
  • 0 likes

New Family plan no support.

Hola, Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio. Tengo que renovar primer día del mes, si no es posible, dime darse de baja, no es que no puedo suscrimirme a es...

Newbie

Hola,   Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio.   Tengo que renovar primer día del mes, si n...

osornios

Spotify Star

263 Views

1 replies

0 likes

Account
  • 263 Views
  • 1 replies
  • 0 likes

Cancel premium, will it still continue until the next month?

I bought the 3 months premium for 15$ and I want to cancel it so it doesn't renew after the three months. I want to cancel it now so that I won't forget to cancel it the last month. Can I do it now or will it disappear, or can I do it now and it will...

Newbie

I bought the 3 months premium for 15$ and I want to cancel it so it doesn't renew after the three months. I want to cancel it now so that I won't forget to cancel it the last month. Can I do it now o...

mapuya19

Community Legend

482 Views

3 replies

0 likes

Subscription
  • 482 Views
  • 3 replies
  • 0 likes

I see my fb photo where i dont want it put

I really appreciate it if my photo was taken off weekly discover add featuring my children's picture. If it is used can I at least get the premium upgrade free till the photo is taken off

Newbie

I really appreciate it if my photo was taken off weekly discover add featuring my children's picture. If it is used can I at least get the premium upgrade free till the photo is taken off

osornios

Spotify Star

237 Views

1 replies

0 likes

Security
  • 237 Views
  • 1 replies
  • 0 likes

Adquiri premium y mis cuentan estan free

Hola tengo un problema.el dia de ayer inicie sesion con mi facebook y me fui a adquirir la promocion por 3 meses y resulta que ingrese la tarjeta y todo y ld di comprar y me envio un msj de que tenia otras promociones algo asi que raro dije me fui a ...

Casual Listener

Hola tengo un problema.el dia de ayer inicie sesion con mi facebook y me fui a adquirir la promocion por 3 meses y resulta que ingrese la tarjeta y todo y ld di comprar y me envio un msj de que tenia...

boris_9720

Casual Listener

837 Views

6 replies

1 likes

Account
Premium
Subscription
  • 837 Views
  • 6 replies
  • 1 likes

Language of email notification

Hi! Whenever I get an e-mail notifiction from Spotify, this comes in French. This week, my Discover Weekly playlist and description was changed to French. Everything else on the Android app as well as the desktop app is set in English. Everything is ...

Casual Listener

Hi!   Whenever I get an e-mail notifiction from Spotify, this comes in French. This week, my Discover Weekly playlist and description was changed to French.   Everything else on the And...

JShay895

Newbie

2336 Views

4 replies

0 likes

Other
  • 2336 Views
  • 4 replies
  • 0 likes

Solved!! Can't get the new spotify family

Hey, at the moment i've got the old family subscription with 3 extra members. Now i want to change to the new model, so that i have to pay only 14,99 per month. If i try to change, it says that changing my subscription isn't supported. What can I do?

Gig Goer

Hey,   at the moment i've got the old family subscription with 3 extra members. Now i want to change to the new model, so that i have to pay only 14,99 per month. If i try to change, it says t...

Ztirom

Gig Goer

528 Views

4 replies

0 likes

Account
Subscription
  • 528 Views
  • 4 replies
  • 0 likes

Premium Issue and Linking Issue

So I am having two problems. One is a problem of privacy and the other of subscription. First, somehow, someone got my Spotify information and consistently uses it on PS4. I don't even own a PS4 nor do I know anyone who does. I've changed my password...

Visitor

So I am having two problems. One is a problem of privacy and the other of subscription.   First, somehow, someone got my Spotify information and consistently uses it on PS4. I don't even own a...

mapuya19

Community Legend

243 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Spotify premium family in the same house?

Hi, how I can do if my sister is in other house with the premium family? Its necessary the 5 acounts in the same house or in the same wifi conecction?

Newbie

Hi, how I can do if my sister is in other house with the premium family? Its necessary the 5 acounts in the same house or in the same wifi conecction?

MaryS

Roadie

525 Views

1 replies

0 likes

Premium
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for 3 month for 15$ doesn't work

Hi !So my sister tried to buy the Summer offer, of getting 3 month of spotify for 15$But when she goes to the page or hear the Add which gives the offer, and press the link it says:"Unfortunately you are ineligible for the offer you were looking for....

Newbie

Hi ! So my sister tried to buy the Summer offer, of getting 3 month of spotify for 15$ But when she goes to the page or hear the Add which gives the offer, and press the link it says: "Unfortuna...

user-removed

Not applicable

384 Views

1 replies

0 likes

Account
Premium
Subscription
  • 384 Views
  • 1 replies
  • 0 likes

Spotify Company Entity

If ym Company is the entity or owner of the acocunt how many people can log in and use it? (Not simultaneously) And how many users can listen to it at a given time if kept internal to employees only? Thanks

Regular

If ym Company is the entity or owner of the acocunt how many people can log in and use it? (Not simultaneously)  And how many users can listen to it at a given time if kept internal to employees...

osornios

Spotify Star

1332 Views

5 replies

0 likes

Account
Other
Subscription
  • 1332 Views
  • 5 replies
  • 0 likes