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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653601 Views

13 replies

4 likes

Account
  • 653601 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733997 Views

18 replies

29 likes

  • 733997 Views
  • 18 replies
  • 29 likes

Superuser Contribution Can't reset password

My Question or IssueRecently I got a fairly suspicious email stating that my Spotify account password had to be reset due to suspicious activity. It provided a password reset link that lead to a site starting with wl.spotify.com, however I couldn't g...

Newbie

My Question or Issue Recently I got a fairly suspicious email stating that my Spotify account password had to be reset due to suspicious activity. It provided a password reset link that lead to a si...

31x2ejfg4qskfpgakcd4

Casual Listener

3566 Views

6 replies

0 likes

Account
Security
  • 3566 Views
  • 6 replies
  • 0 likes

Solved!! Duo set-up not working as I am on Holidays and not in our flat

I upgraded from Premium to Duo Plan to share with my partner. We both have IOS (Iphones) I am currently in Austria, Europe for a holiday, my partner is in our flat in Cape Town, South Africa. Duo set-up location verification doesn't work as I am curr...

Newbie

I upgraded from Premium to Duo Plan to share with my partner.  We both have IOS (Iphones)  I am currently in Austria, Europe for a holiday, my partner is in our flat in Cape Town, South A...

Billy-J

Spotify Star

782 Views

1 replies

0 likes

Account
Login
  • 782 Views
  • 1 replies
  • 0 likes

release radar

I generally like release radar, but there's been a problem lately. Some artists that I like, for example, Pixies, Fleetwood Mac, and Rolling Stones, have been releasing waves and waves of old live material, that I don't really want to show up in my r...

Casual Listener

I generally like release radar, but there's been a problem lately. Some artists that I like, for example, Pixies, Fleetwood Mac, and Rolling Stones, have been releasing waves and waves of old live ma...

AdamDamon

Spotify Star

535 Views

1 replies

0 likes

App & Features
Discovery & Promo
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly and Release Radar keeps recycling the same songs

PlanPremiumCountrySpainDeviceAllOperating SystemAllMy Question or IssueDiscover Weekly was a great service at first. I've found some really good music through it that I probably wouldn't otherwise. Then, a few months ago, I started getting the same t...

Visitor

Plan Premium Country Spain Device All Operating System All My Question or Issue Discover Weekly was a great service at first. I've found some really good music through it that I probably w...

user-removed

Not applicable

3082 Views

10 replies

0 likes

Account
Premium
  • 3082 Views
  • 10 replies
  • 0 likes

Change email account on my Premium subscription

My Spotify acct is linked to an email account I don't use anymore. I've been trying to move all my emails from Yahoo to Gmail, but I can't figure out how to do it in Spotify. Instructions on Spotify say to go to Account, then Edit Profile, but it doe...

Casual Listener

My Spotify acct is linked to an email account I don't use anymore.  I've been trying to move all my emails from Yahoo to Gmail, but I can't figure out how to do it in Spotify.  Instructions...

AdamDamon

Spotify Star

6559 Views

3 replies

0 likes

Subscription
  • 6559 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Acting Very Strange

Couldn't find my particular strangeness happening to anybody else. Probably just be told to reinstall, but I'm just so curious, it's that strange. Couple months ago, it started doing something weird with podcasts. I would shut down Spotify mid-episod...

Newbie

Couldn't find my particular strangeness happening to anybody else. Probably just be told to reinstall, but I'm just so curious, it's that strange.   Couple months ago, it started doing someth...

Jeremy

Spotify Legend

557 Views

1 replies

1 likes

Other
  • 557 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyric

I paid to make a premium account because I wanted to hear the lyrics of the song without being disturbed by ads while listening to the song but why after I updated the application on the Playstore the function of the song lyrics disappeared? It's use...

Casual Listener

I paid to make a premium account because I wanted to hear the lyrics of the song without being disturbed by ads while listening to the song but why after I updated the application on the Playstore th...

Siddharth21

Casual Listener

1007 Views

4 replies

1 likes

  • 1007 Views
  • 4 replies
  • 1 likes

How to change email and password when your logged into face book?

How can I change my email when I am logged in with Facebook but, 1. I can't access my email 2. I don't think I know the password Also I have already tried the settings thing and I cant find where it say'sto disconnect from Facebook? All I want to do ...

Visitor

How can I change my email when I am logged in with Facebook but,  1. I can't access my email  2. I don't think I know the password  Also I have already tried the settings thing and ...

AdamDamon

Spotify Star

620 Views

1 replies

0 likes

Account
Login
  • 620 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change account email

PlanFree (planning to upgrade to a student plan soon)CountryUnited StatesDeviceiPhone 12 ProMy Question or IssueI am unable to change my email address to another one. The problem is that when I try to switch to the new email address it says that the ...

Visitor

Plan Free (planning to upgrade to a student plan soon) Country United States Device iPhone 12 Pro My Question or Issue I am unable to change my email address to another one. The problem is tha...

Alex

Spotify Legend

647 Views

1 replies

0 likes

Account
Free
  • 647 Views
  • 1 replies
  • 0 likes

Solved!! Spotify can't login but cant sign up

PlanFreeCountryUSADeviceDesktopOperating SystemWin10My Question or IssueI can't login and it says the account isn't registered to an email or to my google account. I can't sign up with the email because it says it's already registered. I just used my...

Casual Listener

Plan Free Country USA Device Desktop Operating System Win10 My Question or Issue I can't login and it says the account isn't registered to an email or to my google account. I can't sign up w...

Billy-J

Spotify Star

1372 Views

3 replies

0 likes

Account
Free
Login
  • 1372 Views
  • 3 replies
  • 0 likes

Recibos Julio 2021

Hola, Desde este mes no tengo el panel izquierdo en mi cuenta. Por lo que no puedo acceder a mis recibos. ¿Cómo puedo solucionarlo? Un saludo,

Visitor

Hola, Desde este mes no tengo el panel izquierdo en mi cuenta. Por lo que no puedo acceder a mis recibos. ¿Cómo puedo solucionarlo? Un saludo,  

Billy-J

Spotify Star

599 Views

1 replies

0 likes

Account
Premium
Subscription
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution It needs to be easier to get live support

I find it extremely difficult and frustrating to get live support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me with issues when it they occur on the app. I have a premi...

Visitor

I find it extremely difficult and frustrating to get live  support from someone from Spotify to help me with my problem. I wish it was easier to contact someone who works for Spotify to help me ...

411isajoke

Casual Listener

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Paguei o boleto mas não chegou nenhum email de confirmação de pagamento

Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis

Visitor

Olá, possuo apenas uma conta no spotify, paguei o boleto do plano premium anual de R$199.90, mas não chegou nenhum recibo pelo pagamento e ainda continuo com o plano grátis   

Billy-J

Spotify Star

454 Views

1 replies

0 likes

Premium
  • 454 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't go premium

PlanFreeCountrySwitzerlandDevicePC or Pixel 4 xlOperating SystemWindows 10 or Android 11 My Question or Issue My region is set to Switzerland but I have issue to subscribe to premium2 months ago I was using the same payment card and it was working fi...

Regular

Plan Free Country Switzerland Device PC or Pixel 4 xl Operating System Windows 10 or Android 11   My Question or Issue   My region is set to Switzerland but I have issue to subsc...

Novy

Moderator

1404 Views

9 replies

0 likes

Account
Premium
Subscription
  • 1404 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution e-mail address

PlanPremium FamilyCountryBelgium DeviceiPhone 7My Question or IssueI think I have 2 duplicate accounts. The one I'm currently using is connected to my Facebook but with a e-mail address I don't use anymore (hotmail), while my facebook is connected wi...

Casual Listener

Plan Premium Family Country Belgium  Device iPhone 7 My Question or Issue I think I have 2 duplicate accounts. The one I'm currently using is connected to my Facebook but with a e-mail ad...

Novy

Moderator

2130 Views

3 replies

0 likes

Account
  • 2130 Views
  • 3 replies
  • 0 likes

Lyrics not showing up

PlanPremiumCountryParaguayDeviceRedmi note 8 proOperating SystemAndroid 10 My Question or IssueLyrics don't show up, all of my friends can see the lyrics without issues, and now I created a new account to test the feature and it works so the problem ...

Visitor

  Plan Premium Country Paraguay Device Redmi note 8 pro Operating System Android 10   My Question or Issue Lyrics don't show up, all of my friends can see the lyrics without issu...

MateusM

Spotify Star

432 Views

1 replies

0 likes

Premium
  • 432 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add Email to Facebook Spotify account

I cannot add a email to my Spotify account that was created through Facebook, how can I add an email. It pulls up with an x on top of the add email thing under account overview.

Casual Listener

I cannot add a email to my Spotify account that was created through Facebook, how can I add an email. It pulls up with an x on top of the add email thing under account overview.  

Jeremy

Spotify Legend

1314 Views

5 replies

0 likes

Account
  • 1314 Views
  • 5 replies
  • 0 likes

Superuser Contribution Change location for Guadeloupe (which is part of FRANCE in reality, but not for Spotify...)

PlanFreeCountryGuadeloupe (FRANCE) DeviceSamsung Galaxy S20Operating SystemAndroid 11 My Question or IssueHello I discovered Spotify about 2 weeks ago. I live in Guadeloupe, in French West Indies (PART OF FRANCE !). I tried to sign up. However, after...

Visitor

Plan Free Country Guadeloupe (FRANCE)   Device Samsung Galaxy S20 Operating System Android 11   My Question or Issue Hello I discovered Spotify about 2 weeks ago. I live in Guade...

Alex

Spotify Legend

618 Views

1 replies

0 likes

Account
Free
Login
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login not working anymore, can't change to email login

PlanPremium FamilyCountryBelgiumDeviceAll!Operating SystemAndroid, Windows 10My Question or IssueI am living with my brother and I am a member of his premium family subscription. I used to login with Facebook, but since yesterday that suddenly doesn'...

Casual Listener

Plan Premium Family Country Belgium Device All! Operating System Android, Windows 10 My Question or Issue I am living with my brother and I am a member of his premium family subscription...

Jeremy

Spotify Legend

1360 Views

5 replies

0 likes

Account
Login
  • 1360 Views
  • 5 replies
  • 0 likes

Superuser Contribution My username includes my full first and last name, and I don't want to share that with everybody.

When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and last name visible. Even if I change my display name, ...

Casual Listener

When creating my profile years and years ago, Spotify automatically made my username my first and last name. I sometimes share my playlists in various places, and I do not always want my first and la...

user-removed

Not applicable

2043 Views

4 replies

1 likes

Account
Login
Other
Security
  • 2043 Views
  • 4 replies
  • 1 likes