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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76522 Views

28 replies

0 likes

  • 76522 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94384 Views

9 replies

2 likes

Account
Login
  • 94384 Views
  • 9 replies
  • 2 likes

Emails in Wrong Language

I recently spent some time in Sweden but am currently the usa. Now when I get email updates from Spotify they are in Swedish. How do I fix this? As an example I recently got an email titled "The River med Son Little finns nu på Spotify!".

Music Fan

I recently spent some time in Sweden but am currently the usa. Now when I get email updates from Spotify they are in Swedish. How do I fix this?   As an example I recently got an email titled ...

budanap

Visitor

5964 Views

12 replies

0 likes

Other
  • 5964 Views
  • 12 replies
  • 0 likes

Won’t let me sign into old account

PlanFree/PremiumCountryUsDeviceiPhone 13Operating System(iOS 15 I tried sending into my old account via login without password and I looked up my old username on a friends device and that’s what I typed in. It’s saying that there is no account with t...

Casual Listener

  Plan Free/Premium Country Us Device iPhone 13 Operating System (iOS 15   I tried sending into my old account via login without password and I looked up my old username on a frie...

Luan

Spotify Star

479 Views

3 replies

0 likes

Account
  • 479 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Two Months Free" False advertising?

Hey, So i a advert on spotify claims that "We are giving two months free to everyone who upgrades before december 31st" YET On the upgrade page it states "Users who have subscribed to the Premium or Unlimited service or who have taken a trial are ine...

Music Fan

Hey,  So i a advert on spotify claims that "We are giving two months free to everyone who upgrades before december 31st"    YET    On the upgrade page it stat...

OscarDC

Moderator

1894 Views

8 replies

12 likes

  • 1894 Views
  • 8 replies
  • 12 likes

Solved!!Superuser Contribution unable to see a followed friends profile

PlanPremiumCountryUSDeviceiphone XR/ipadOperating SystemIOS 15.5 My Question or IssueAs of yesterday, i am completely unable to view the profile/playlists or interact with someone i was previously friends with. They’ve sent direct links of playlists,...

Newbie

Plan Premium Country US Device iphone XR/ipad Operating System IOS 15.5   My Question or Issue As of yesterday, i am completely unable to view the profile/playlists or interact with so...

Eni

Moderator

558 Views

1 replies

0 likes

Other
Premium
  • 558 Views
  • 1 replies
  • 0 likes

Solved!! Problema na renovação do pagamento

Pessoal, estou recebendo a seguinte mensagem ao tentar renovar o pagamento do Spotify: Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente de novo ou escolha outra forma de pagamento. O que p...

Casual Listener

Pessoal, estou recebendo a seguinte mensagem ao tentar renovar o pagamento do Spotify: Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi cobrado. Tente d...

Bittencourt

Spotify Star

1754 Views

7 replies

0 likes

  • 1754 Views
  • 7 replies
  • 0 likes

Superuser Contribution Change login from Facebook to AppleId

I currently log in into spotify using my facebook account credentials.I want to start using my Apple credentials on login but can't do that (I think because spotify account is related to the facebook account)Anyone knows how to change that? Thanks.Se...

Visitor

I currently log in into spotify using my facebook account credentials. I want to start using my Apple credentials on login but can't do that (I think because spotify account is related to the facebo...

OscarDC

Moderator

6645 Views

7 replies

1 likes

Account
Login
  • 6645 Views
  • 7 replies
  • 1 likes

Superuser Contribution Land en betaling wijzigen

Ik ben mijn account gestart afgelopen jaar in Nederland, ik ben nu voorgoed terug naar Spanje. Nu wil ik mijn manier van betaling wijzigen van mijn nederlandse naar spaanse bankpas. Ik krijg dan te horen dat ik het land moet wijzigen, alleen kan ik m...

Newbie

Ik ben mijn account gestart afgelopen jaar in Nederland, ik ben nu voorgoed terug naar Spanje. Nu wil ik mijn manier van betaling wijzigen van mijn nederlandse naar spaanse bankpas. Ik krijg dan te h...

somemusicjunky

Visitor

3579 Views

2 replies

0 likes

Account
  • 3579 Views
  • 2 replies
  • 0 likes

Solved!! Strange account and playlists

My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please help !

Casual Listener

My song Vicious Parallel had been added on a bot playlist without my consent the profile is "WAVR.AI" I would like to report this account that look like fake promo and it's ruining my stats. Please h...

Enzil1

Casual Listener

5836 Views

2 replies

0 likes

Account
Other
Security
Subscription
  • 5836 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't received a pin code from smart

Hi spotify. I have trying a premium subscription from your application but I can't received your pin code. Its been for weeks trying to your subscription. My number 09186325647. I already tried to contact the smart about this but they said that they'...

Newbie

Hi spotify. I have trying a premium subscription from your application but I can't received your pin code. Its been for weeks trying to your subscription. My number 09186325647. I already tried to co...

oreomcflurry

Casual Listener

6415 Views

5 replies

0 likes

  • 6415 Views
  • 5 replies
  • 0 likes

Solved!! is this email scam

I’m scared i’ll be hacked even though most passwords are changed. Hey ______, Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we'd be more than happy to lend a helping hand. We've checked backstage...

Casual Listener

I’m scared i’ll be hacked even though most passwords are changed.   Hey ______,   Thanks for getting in touch. We understand that you wish to obtain your entire streaming history and we...

KendricK__

Casual Listener

1075 Views

2 replies

0 likes

  • 1075 Views
  • 2 replies
  • 0 likes

Need held to disable old account on app

My husband purchased a family account. I had an old one but when my debit card was stolen charges wouldn’t go through. So now I can’t log into the new account on the app because a red banner shows up saying something is wrong with my payment. When I ...

Visitor

My husband purchased a family account. I had an old one but when my debit card was stolen charges wouldn’t go through. So now I can’t log into the new account on the app because a red banner shows up...

Luan

Spotify Star

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Hello I have a spotify account and can't open a playlist of a friend. Help?

I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it into the search header it also doesnt seem to find...

Visitor

I saw a cool playlist on IG and looked instantly on Spotify to add it onto my fav playlist. When I go to the profile, it doesn't show the playlists. Only thing I can see are followers. When I type it...

Maxim

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

can't activate wife's account for Duo Premium

After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses

Visitor

After we moved to Cyprus I re-activated account; changed address to Cyprus; when I want to activate wife's account with same address I'm told that we live at different addresses

Maxim

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline, can't sign back in

PlanFree/PremiumCountryUKDeviceHuawei p20Operating System My Question or Issue My account was in offline mode and my account got signed out. Now I can't sign back in because a message keeps popping up saying that I'm offline and that I need to go onl...

Newbie

Plan Free/Premium Country UK Device Huawei p20 Operating System     My Question or Issue   My account was in offline mode and my account got signed out. Now I can't sign bac...

FIXITNOW1

Visitor

1511 Views

5 replies

1 likes

Account
Login
Other
  • 1511 Views
  • 5 replies
  • 1 likes

If I cancel my subscription can I still listen to downloaded music

I only use Spotify for the kids music, if I cancel my subscription can I still play the already down loaded music

Visitor

I only use Spotify for the kids music, if I cancel my subscription can I still play the already down loaded music

Luan

Spotify Star

1341 Views

1 replies

0 likes

  • 1341 Views
  • 1 replies
  • 0 likes

Solved!! Can my friends still see my playlist if I make it non-collaborative

So basically I had a collaborative playlist with a friend, and I decided to make it non-collaborative by unticking the option in the desktop app, and I was wondering will they still have access to that playlist in their library and use it or will the...

Casual Listener

So basically I had a collaborative playlist with a friend, and I decided to make it non-collaborative by unticking the option in the desktop app, and I was wondering will they still have access to th...

Maxim

Spotify Star

645 Views

3 replies

0 likes

  • 645 Views
  • 3 replies
  • 0 likes

i have duo but only one of the accounts is premium, the other has ads

i have premium duo and added my boyfriend to the account since we live together however only my account is working as premium, his has ads and does not allow to play specific songs only radios. It stated that with duo you get access to two premium ac...

Visitor

i have premium duo and added my boyfriend to the account since we live together however only my account is working as premium, his has ads and does not allow to play specific songs only radios. It st...

Maxim

Spotify Star

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is mixing up family account

PlanPremiumCountry DeviceiPhone, Windows, Android My Question or IssueI've recently upgraded my account from Premium to Family Premium so my son can enjoy Spotify too. I sent him a "family invite", which he accepted and he's now enjoying Spotify on h...

Casual Listener

Plan Premium Country   Device iPhone, Windows, Android   My Question or Issue I've recently upgraded my account from Premium to Family Premium so my son can enjoy Spotify too. I sen...

Jeremy

Spotify Legend

1074 Views

1 replies

0 likes

Premium
  • 1074 Views
  • 1 replies
  • 0 likes

I want to install Spotify Premium on two devices of mine ... how to do?

How can I make sure that I have Spotify on two devices of mine? I have a Premium Duo Account but am not able to make sure that I have the premium app on both devices

Visitor

How can I make sure that I have Spotify on two devices of mine? I have a Premium Duo Account but am not able to make sure that I have the premium app on both devices

Maxim

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes