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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420031 Views
  • 965 replies
  • 108 likes
  • Account
  • 420031 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185779 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185779 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103228 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103228 Views
  • 69 replies
  • 10 likes

Superuser Contribution Unknown Device Log In

Spoiler (Highlight to read) An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out from all the devices but it did...

  • Visitor
  •   An unknown device has been in my spotify, it’s mi box 4 but I don’t even use a smart TV. Even though I tried to delete the device permanently it is still there. I’ve alredy tried logging out ...
  • Mihail
  • Spotify Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 623 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I change the country of region?

hello, I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playlist' recommendations. But since I changed the payment card, I star...

  • Casual Listener
  • hello,    I am using the Premium service right now. And my husband help me to pay from his German bankcard. I used to pay my account by my British bank card and got Spotify UK music playl...
  • Jeremy
  • Spotify Legend
  • 2601 Views
  • 4 replies
  • 0 likes
  • Account
  • 2601 Views
  • 4 replies
  • 0 likes

Superuser Contribution [All Platforms] My Local Files records and stores my Google Assistant searches.

Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy. How do i remove this spying action from my account and delete those "voice searches"/ ...

  • Visitor
  • Not sure why Spotify is recording and then storing my google assistant voiced searches in my local files but i find it to be disturbing and an invasion of privacy.  How do i remove this spying a...
  • Elena
  • Moderator
  • 1134 Views
  • 1 replies
  • 0 likes
  • All Platforms
  • 1134 Views
  • 1 replies
  • 0 likes

My account is hacked

When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money *community rock star edit - removed personal info*

  • Visitor
  • When someone hacked my account he changed my email, password and bought subscription. How do I get back access to my account and my money   *community rock star edit - removed personal info*
  • Billy-J
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security breach in Spotify premium accounts

Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem of mine (security issues). I have many accounts in different...

  • Newbie
  •   Last tuesday, for the second time in 1 year i believe, someone hacked into my spotify premium account and changed the email adress. For the second time, Spotify suggested this was a problem o...
  • Pauldonnachie
  • Casual Listener
  • 12075 Views
  • 22 replies
  • 6 likes
  • Security
  • 12075 Views
  • 22 replies
  • 6 likes

No "See How You Listened in 2020" Playlist.

I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have the same problem then vote.

  • Casual Listener
  • I never got a "See how you listened in 2020" Playlist. This makes me sad because I love music and Spotify is my main platform for listening. Can Spotify please recognize this and if other people have...
  • STLBatman
  • Gig Goer
  • 596 Views
  • 5 replies
  • 1 likes
  • 596 Views
  • 5 replies
  • 1 likes

Superuser Contribution Premium Individual to Family upgrade?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, we have one sibling in the family with a Premium Individual account. Now someone else ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Jeremy
  • Spotify Legend
  • 663 Views
  • 3 replies
  • 0 likes
  • Account
  • 663 Views
  • 3 replies
  • 0 likes

Why is there no link to 'Ask the Community' anywhere in the main pages of community.spotify.com?

Why did I have to google "Spotify answers, post a question" to get to the link? And why is it a 'mobile' link?https://community.spotify.com/t5/mobile/askaquestionpage?search_community=true

2020-12-22_103403_ksnip.png
  • Regular
  • Why did I have to google "Spotify answers, post a question" to get to the link?   And why is it a 'mobile' link? https://community.spotify.com/t5/mobile/askaquestionpage?search_community=...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Help! I cannot log in

Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/username or password was incorrect. Then I tried to us...

  • Newbie
  • Hi! Today I used Spotify(free not premium) in the afternoon. When I tried to listen to music at night, it had logged me out of my phone, iPad and my laptop. I tried to log in but it said my email/use...
  • Billy-J
  • Spotify Star
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family prem - missed payment has now deleted all playlists

I recently moved from Canada to Ireland with my family. It asked me to update my payment plans which I failed to do before it logged me and all my family out. I have set up the account again but 1) will not let me add any of the same family members b...

  • Casual Listener
  • I recently moved from Canada to Ireland with my family. It asked me to update my payment plans which I failed to do before it logged me and all my family out. I have set up the account again but 1) w...
  • CarlosE
  • Moderator
  • 1244 Views
  • 3 replies
  • 0 likes
  • 1244 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Issue connecting to Sonos Speakers from one particular Spotify account

PlanPremium FamilyCountryUKDeviceiPhone 11 Pro Max, MacBook Pro 2020, Dell Laptop, Sonos (circa 12 speakers over 2 locations, home and office, plus tested on a friend’s system).Operating SystemiOS 14, Mac OS, Windows 10 My Question or IssueFundamenta...

  • Casual Listener
  • Plan Premium Family Country UK Device iPhone 11 Pro Max, MacBook Pro 2020, Dell Laptop, Sonos (circa 12 speakers over 2 locations, home and office, plus tested on a friend’s system). Operating ...
  • Jeremy
  • Spotify Legend
  • 1022 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1022 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs do not appear on playlist

So whenever I want to move my liked songs to new playlist manually, they just do not appear in my playlist, the song count does go up whenever I add it and whenever in shuffle they do appear and play but I cant see them whenever I go on.

  • Visitor
  • So whenever I want to move my liked songs to new playlist manually, they just do not appear in my playlist, the song count does go up whenever I add it and whenever in shuffle they do appear and play...
  • Ivan
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution What is the best way to use premium on shared device (like TV)

PlanPremiumCountryCroatiaDevicePhilips Android TV My Question or IssueI have premium account, and I am really careful about teaching spotify about my music taste (it is currently almost perfect).I am using spotify connect to listen on my TV.However, ...

  • Casual Listener
  • Plan Premium Country Croatia Device Philips Android TV   My Question or Issue I have premium account, and I am really careful about teaching spotify about my music taste (it is currently...
  • Eni
  • Moderator
  • 406 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 406 Views
  • 3 replies
  • 0 likes

Cannot remember password, E-mail doesn't exist, still logged in some devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello!Right now i am having this problem that i forgot my password. I also cannot login with ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello! ...
  • AdamDam
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account was deleted, can I Recover it?

PlanFree DeviceiPad Mini 5 Operating SystemiOS 13 My Question or IssueMy account, Legendarykomodo, suddenly got deleted today. I can't access it at all. Is there a way I can recover it? Thanks

  • Casual Listener
  • Plan Free   Device iPad Mini 5   Operating System iOS 13   My Question or Issue My account, Legendarykomodo, suddenly got deleted today. I can't access it at all. Is there a ...
  • Alex
  • Spotify Legend
  • 660 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 660 Views
  • 3 replies
  • 0 likes

Spotify Account Registration

When I got to claim a Spotify account, it does not seem to work or register correctly, does anyone know the issue of how I can fix this problem. Thank you

  • Newbie
  • When I got to claim a Spotify account, it does not seem to work or register correctly, does anyone know the issue of how I can fix this problem.   Thank you     
  • Billy-J
  • Spotify Star
  • 644 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Unlimited
  • 644 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Just moved abroad and use Spotify Free - Now I have to update payment but I don't want to upgrade

I just moved to Spain from the US and use the free version of Spotify. Now it says the only way I can change my country settings to use Spotify is by updating my payment details, but I don't want to upgrade to Spotify premium, and it seems like that'...

  • Newbie
  • I just moved to Spain from the US and use the free version of Spotify. Now it says the only way I can change my country settings to use Spotify is by updating my payment details, but I don't want to ...
  • Novy
  • Moderator
  • 625 Views
  • 5 replies
  • 0 likes
  • 625 Views
  • 5 replies
  • 0 likes

Solved!! Paying for old account -- Spotify won't refund

Have had a Premium subscription for two and a half years, and found out yesterday that an old account I had through Spotify that I tried to cancel and thought I had has been enrolled in auto-pay (also for a Premium subscription) and I've been paying ...

  • Casual Listener
  • Have had a Premium subscription for two and a half years, and found out yesterday that an old account I had through Spotify that I tried to cancel and thought I had has been enrolled in auto-pay (als...
  • pdurrance
  • Visitor
  • 1559 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 1559 Views
  • 4 replies
  • 0 likes

Can't remember email address

I need to log in but I can't remember my email address . This account I am using now is n99ot one usually used. How long does it take for a reply from customer service?.

  • Visitor
  • I need to log in but I can't remember my email address . This account I am using now is n99ot one usually used. How long does it take for a reply from customer  service?.  
  • AdamDam
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms] Spotify Pausing On Every Device/Browser. Account Issue?

A week ago spotify would continuously pause music every 10-30 seconds and initially I thought the problem was with my phone, so I uninstalled and reinstalled. It continued to not work, but I shrug it off. I open the PC version of spotify and the issu...

  • Visitor
  • A week ago spotify would continuously pause music every 10-30 seconds and initially I thought the problem was with my phone, so I uninstalled and reinstalled. It continued to not work, but I shrug it...
  • Alex
  • Spotify Legend
  • 487 Views
  • 2 replies
  • 1 likes
  • All Platforms
  • 487 Views
  • 2 replies
  • 1 likes