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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75987 Views

28 replies

0 likes

  • 75987 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93453 Views

9 replies

2 likes

Account
Login
  • 93453 Views
  • 9 replies
  • 2 likes

Email trouble

Ok, so I had an account on Spotify with an email that I didn't realise that I had deleted. I applied for the premium trial and the receipt email got send to the old, deleted email account. I tried changing the emails but it didn't work and now I have...

Visitor

Ok, so I had an account on Spotify with an email that I didn't realise that I had deleted. I applied for the premium trial and the receipt email got send to the old, deleted email account. I tried ch...

kbrooksc

Community Legend

319 Views

1 replies

0 likes

Subscription
  • 319 Views
  • 1 replies
  • 0 likes

borrar usuario premium family

Buenos días.Querría borrar un usuario de mi cuenta Premium Family, sin añadir a nadie.¿Cómo se hace?

Newbie

Buenos días. Querría borrar un usuario de mi cuenta Premium Family, sin añadir a nadie. ¿Cómo se hace?

207 Views

0 replies

0 likes

Premium
  • 207 Views
  • 0 replies
  • 0 likes

Deactivated FB account, how do i login?

hi all, i've been logining thru my FB account but i recently deactivated my FB account, how do i then login with regular username? Should i apply a new one?

Newbie

hi all,   i've been logining thru my FB account but i recently deactivated my FB account, how do i then login with regular username? Should i apply a new one?

364 Views

0 replies

0 likes

Account
Login
  • 364 Views
  • 0 replies
  • 0 likes

Three month promo for R$1.99 payment error

Hello there... I've searched for similar posts, but found none... If there is already a post like this, please, let me know. Another person of my family asked me to pay for the 3 months for R$1,99 (Brazil) promo and I used my credit card to do this. ...

Casual Listener

Hello there... I've searched for similar posts, but found none... If there is already a post like this, please, let me know.   Another person of my family asked me to pay for the 3 months for...

anjieeeeeeeeee

Roadie

514 Views

3 replies

0 likes

Other
Premium
Subscription
  • 514 Views
  • 3 replies
  • 0 likes

cancelar suscripcion de prueba gratis

Disculpen yo acepte la promoción de 30 días gratis proporcione los datos de la tarjeta y supongo que si validaron el cobro porque ya puedo bajar musica. Ahora que intento cancelar esta suscripcion llevando a cabo los pasos que indica al acceder a mi ...

Casual Listener

Disculpen yo acepte la promoción de 30 días gratis proporcione los datos de la tarjeta y supongo que si validaron el cobro porque ya puedo bajar musica. Ahora que intento cancelar esta suscripcion ll...

jose117-5

Newbie

4517 Views

2 replies

1 likes

Subscription
  • 4517 Views
  • 2 replies
  • 1 likes

Changing facebook accounts

How can I transfer my account to my new facebook?

Newbie

How can I transfer my account to my new facebook?

238 Views

0 replies

0 likes

Subscription
  • 238 Views
  • 0 replies
  • 0 likes

Switching to Family Plan

My husband and I both have premium. I want to put us (and our 2 teens) on the family plan. Do I cancel his subscription then start the family plan? He has already paid until the the end of the month and so have I. Will I be paying both monthly rates ...

Newbie

My husband and I both have premium. I want to put us (and our 2 teens) on the family plan. Do I cancel his subscription then start the family plan? He has already paid until the the end of the month ...

user-removed

Not applicable

300 Views

2 replies

0 likes

Account
  • 300 Views
  • 2 replies
  • 0 likes

How do I cancel

I dont want the premium service and i want to cancel before my free trial is up. Why cant i find this option or a customer service phone number?

Casual Listener

I dont want the premium service and i want to cancel before my free trial is up. Why cant i find this option or a customer service phone number?

user-removed

Not applicable

443 Views

4 replies

0 likes

Account
  • 443 Views
  • 4 replies
  • 0 likes

Mobile premium only plays shufle

Signed up for premium yet am still only able to shuffle why?

Newbie

Signed up for premium yet am still only able to shuffle why?

Almourajunior

Newbie

299 Views

2 replies

0 likes

  • 299 Views
  • 2 replies
  • 0 likes

.

Casual Listener

195 Views

0 replies

0 likes

Other
  • 195 Views
  • 0 replies
  • 0 likes

Wife having trouble accepting my invite

I just recently upgraded from regular premium 2 Premium family. My wife was using our regular premium as well as myself on each of our individual phones only we could not use it at the same time. Since then I have updated to family and I sent her an ...

Newbie

I just recently upgraded from regular premium 2 Premium family. My wife was using our regular premium as well as myself on each of our individual phones only we could not use it at the same time. Sin...

user-removed

Not applicable

267 Views

2 replies

0 likes

Premium
  • 267 Views
  • 2 replies
  • 0 likes

Spotify

Spotify logs me out and Everytime I try logging in it says logging in from a different country what do I do ?

Newbie

Spotify logs me out and Everytime I try logging in it says logging in from a different country what do I do ?

anjieeeeeeeeee

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Premuim

Hello. Right now it is a offer for 3 months premium use on Spotify and I want to get that offer.The problem is, that I am afraid of being charged. Half of the summer I am not havingconnection with wifi. My question is then: If I pay for the 3 months ...

Casual Listener

Hello.   Right now it is a offer for 3 months premium use on Spotify and I want to get that offer. The problem is, that I am afraid of being charged. Half of the summer I am not having conne...

johnverl

Newbie

1036 Views

9 replies

0 likes

Subscription
  • 1036 Views
  • 9 replies
  • 0 likes

Mail Account was deactivated

Hey folks,Hope everyone can help me. I've forgot my Spotify password and my mail account is no more in use. How can I get my password back? I'm a premium user.Thanks in advance

Visitor

Hey folks, Hope everyone can help me. I've forgot my Spotify password and my mail account is no more in use. How can I get my password back? I'm a premium user. Thanks in advance

Bittencourt

Spotify Star

330 Views

3 replies

0 likes

Account
  • 330 Views
  • 3 replies
  • 0 likes

Spotify charged my account for the 3 months for .99

My account got charged .99 for the 3 months but won't allow me to use the 3 months

Newbie

My account got charged .99 for the 3 months but won't allow me to use the 3 months

31mop

Newbie

239 Views

1 replies

0 likes

Account
Premium
Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Can't log in to my account, as if it does not exist.

I can see my name and account when I'm looking on https://support.spotify.com/us/ in the top right corner, but when I try to listen to music via the website (play.spotify.com) it does not seem to recognize my credentials. I know for a fact that it is...

Newbie

 I can see my name and account when I'm looking on https://support.spotify.com/us/ in the top right corner, but when I try to listen to music via the website (play.spotify.com) it does not ...

MattSuda

Spotify Star

231 Views

1 replies

0 likes

Account
Login
  • 231 Views
  • 1 replies
  • 0 likes

HELP

Hi,I subscribed to Spotify premium starting off with $0.99 for 3 months, I am happy to continue subscribing to Spotify I just have one problem. I have purchased a $36.00 Spotify premium card and have used my account for around 3 months but now it say...

Newbie

Hi, I subscribed to Spotify premium starting off with $0.99 for 3 months, I am happy to continue subscribing to Spotify I just have one problem. I have purchased a $36.00 Spotify premium card and ha...

osornios

Spotify Star

298 Views

1 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Not getting my premium account and I got double charged

I payed for a 3 month subscription offer, I got double charged and still it says am not premium and the charge appears on the credit card. I had tried all the methods on the pages and still haven't found any solution.

Casual Listener

I payed for a 3 month subscription offer, I got double charged and still it says am not premium and the charge appears on the credit card. I had tried all the methods on the pages and still haven't f...

jesustancredidi

Casual Listener

345 Views

2 replies

0 likes

  • 345 Views
  • 2 replies
  • 0 likes

cannot set payment as country is incorrect and can't change country as no payment set

I have a pre-paid account after having it transferred from Facebook account. I am trying to add a subscription to this account but the country is set to US and i am in Australia. I cannot add a payment option to my account as the country is incorrect...

Newbie

I have a pre-paid account after having it transferred from Facebook account. I am trying to add a subscription to this account but the country is set to US and i am in Australia. I cannot add a payme...

osornios

Spotify Star

282 Views

1 replies

0 likes

Account
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! cancelled subscription

I cancelled my subscriptions last year and there is still money being taken monthly from my credit cardThe payments need to stop and I need a refund!

Newbie

I cancelled my subscriptions last year and there is still money being taken monthly from my credit card The payments need to stop and I need a refund!

osornios

Spotify Star

528 Views

3 replies

1 likes

Account
  • 528 Views
  • 3 replies
  • 1 likes