Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 3
2 weeks ago
171 Views
0 replies
5 likes
Security

171 Views
0 replies
5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
CeliMaga
Casual Listener
434078 Views
967 replies
108 likes
Account

434078 Views
967 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1192629 Views
119 replies
116 likes
Account

1192629 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
105973 Views
70 replies
11 likes
Account
Login
Premium

105973 Views
70 replies
11 likes

can't get premium

i'm trying to buy premium and i have now bought it 2 times and still haven't gotten premium either on my account on the browser or the desktop version and it has charged me 2 times now.

megustafa12345
Casual Listener
i'm trying to buy premium and i have now bought it 2 times and still haven't gotten premium either on my account on the browser or the desktop version and it has charged me 2 times now.
2016-06-01 8:22:02 PM
2016-06-01 9:00:12 PM
megustafa12345
Casual Listener
216 Views
2 replies
0 likes
Premium

216 Views
2 replies
0 likes

Solved!! Subscribed, charged, but no premium (iTunes credit)

Good day.I subscribed to spotify premium a few months back from the spotify app on my old iPhone. Payment chosen was iTunes credit.Some time later I cancelled the subscription. Now I want it back. I no longer have the iPhone nor any other iDevice so ...

g65266258350
Casual Listener
Good day. I subscribed to spotify premium a few months back from the spotify app on my old iPhone. Payment chosen was iTunes credit. Some time later I cancelled the subscription. Now I want it back...
2016-05-31 8:00:37 PM
2016-06-01 8:55:27 PM
KatesHere
Community Legend
483 Views
5 replies
0 likes
Account
Free
Premium
Subscription

483 Views
5 replies
0 likes

Parents paid for Premium never got anything

Helle Spotify My parents paid for Spotify Premium unwillingly. They had signed up for some 3 free months as I could tell, and I personally cancelled it for them afterwards; that being said they are still now two or three months after paying unwilling...

TheThy
Newbie
Helle Spotify My parents paid for Spotify Premium unwillingly. They had signed up for some 3 free months as I could tell, and I personally cancelled it for them afterwards; that being said t...
2016-06-01 8:39:35 PM
2016-06-01 8:42:38 PM
Taylor
Community Legend
427 Views
1 replies
0 likes
Account
Free
Premium
Subscription

427 Views
1 replies
0 likes

Spotify Premium account lapsed

My question is in regards to my premium account which I let end for a week. I have just rejoined and my playlists again all there, however the arrows are no longer green. Does this mean I need to download my 200 odd songs again?

Jenniharmer
Casual Listener
My question is in regards to my premium account which I let end for a week. I have just rejoined and my playlists again all there, however the arrows are no longer green. Does this mean I need to dow...
2016-06-01 8:29:09 PM
2016-06-01 8:29:51 PM
Jenniharmer
Casual Listener
358 Views
1 replies
0 likes
Premium

358 Views
1 replies
0 likes

Solved!! Error Code 52

I ve a problem, when I try to install spotify always appears "error code 52"Can anyone help?

alexgalax
Newbie
I ve a problem, when I try to install spotify always appears "error code 52" Can anyone help?
2013-04-22 6:00:13 PM
2016-06-01 8:27:58 PM
bagaswahyudha
Newbie
42193 Views
31 replies
8 likes

42193 Views
31 replies
8 likes

Family Plan

Today I have paid the annual subscription for the family plan, I read the support forum and instructions to add more members to myFamily Plan family plan account but can not see the menu MANAGE to add more users?? Family PlanI appreciate your respons...

jancmaiden29
Newbie
Today I have paid the annual subscription for the family plan, I read the support forum and instructions to add more members to myFamily Plan family plan account but can not see the menu MANAGE to ad...
2016-06-01 8:16:58 PM
231 Views
0 replies
0 likes
Account
Premium
Subscription

231 Views
0 replies
0 likes

Premium account and Billing

Hi Spotify! I got a notification that there was an issue processing this months bill for Spotify premium. When I went to enter my card information again, it said 'ops there was a problem' but I didn't get any way to fix the issue. I tried another car...

amarcozzi
Newbie
Hi Spotify! I got a notification that there was an issue processing this months bill for Spotify premium. When I went to enter my card information again, it said 'ops there was a problem' but I didn'...
2016-06-01 7:17:14 PM
2016-06-01 8:01:48 PM
mscynthiadavisb
Casual Listener
298 Views
2 replies
0 likes
Account
Other
Premium
Subscription

298 Views
2 replies
0 likes

Account charged but no premium

I was charged for premium but my student verification didn't work and I can reverse the charge. Sent a message thru contact form but the only response was post here. Doubt users can help reverse this charge! Would love a phone number to talk to a rea...

drm4
Casual Listener
I was charged for premium but my student verification didn't work and I can reverse the charge. Sent a message thru contact form but the only response was post here. Doubt users can help reverse this...
2016-05-31 10:30:33 PM
2016-06-01 7:48:42 PM
LordRollin
Community Legend
188 Views
3 replies
0 likes
Account
Premium
Subscription

188 Views
3 replies
0 likes

Offer not covered by payment options

Hi!I'm a premium user in Brazil and my subscription expired.I was then using the version in "free" and heard a sale offer as an annoucement: "return to premium for 14,90 (or something close to that)".Then I logged in my account to generate an invoice...

jonathan_br
Newbie
Hi! I'm a premium user in Brazil and my subscription expired. I was then using the version in "free" and heard a sale offer as an annoucement: "return to premium for 14,90 (or something close to th...
2016-06-01 7:46:45 PM
115 Views
0 replies
0 likes
Premium

115 Views
0 replies
0 likes

I have only 20 days premium!

On the 30-5-16 I paid Premium and now I have Family Premium too. But 10 day less than it actually should be. What is going on??

Tyramina
Casual Listener
On the 30-5-16 I paid Premium and now I have Family Premium too. But 10 day less than it actually should be. What is going on??
2016-06-01 7:28:18 PM
144 Views
0 replies
1 likes
Premium

144 Views
0 replies
1 likes

Pleasse help meeee

Hello, i wanted to ask an important thing, Today i ordered spotify premium for 0,99 c for 3 months, and my friend asked me to order it for her too, my order was all right, but when i tried to order it for her, it didint let me do it, and told my oper...

poias2
Newbie
Hello, i wanted to ask an important thing, Today i ordered spotify premium for 0,99 c for 3 months, and my friend asked me to order it for her too, my order was all right, but when i tried to order i...
2016-06-01 7:10:31 PM
142 Views
0 replies
0 likes
Account
Other
Premium

142 Views
0 replies
0 likes

Change/Reset E-Mail/Password

Hi. When i try to get my password resetted or my Account Information, it replies "E-Mail ist not connected to an active Account". But on the otherside, when i am trying to use or change that Mail adress, in this Account "E-Mail adress is already in u...

Taki87
Newbie
Hi. When i try to get my password resetted or my Account Information, it replies "E-Mail ist not connected to an active Account". But on the otherside, when i am trying to use or change that Mail adr...
2016-06-01 7:07:00 PM
141 Views
0 replies
0 likes
Account

141 Views
0 replies
0 likes

HELP ME!!

Pague la promocion de spotify premium 3 meses por 99, y me apareció que no me habian podido hacer el cargo, sin embargo el cargo a mi tarjeta si se realizó y no me han cambiado a premium, como puedo hacer para que me cambien a premium

susancg_
Newbie
Pague la promocion de spotify premium 3 meses por 99, y me apareció que no me habian podido hacer el cargo, sin embargo el cargo a mi tarjeta si se realizó y no me han cambiado a premium, como puedo ...
2016-06-01 6:52:29 PM
137 Views
0 replies
0 likes
Premium

137 Views
0 replies
0 likes

Needing to pay without having my account

I have deleted my facebook account that was linked to my old spotify premium account and i just checked my banking and i am still getting billed for my account!!!! I have not had my account for ages and my money seems just to be going own the drain. ...

lemurrye
Newbie
I have deleted my facebook account that was linked to my old spotify premium account and i just checked my banking and i am still getting billed for my account!!!! I have not had my account for ages ...
2016-06-01 11:55:29 AM
2016-06-01 6:46:54 PM
Maxim
Spotify Star
135 Views
1 replies
0 likes
Account
Other
Subscription

135 Views
1 replies
0 likes

Being charged for wrong subscription

Hello I was using the Spotify trial which I enjoyed so opted for the 3 months for 0.99p but when I looked I've been subscribed to the 3 months and also Spotify family and have been charged £14.99 which I didn't want, so please can someone point me in...

Dizzee88
Newbie
Hello I was using the Spotify trial which I enjoyed so opted for the 3 months for 0.99p but when I looked I've been subscribed to the 3 months and also Spotify family and have been charged £14.99 whi...
2016-06-01 11:55:02 AM
2016-06-01 6:46:10 PM
Maxim
Spotify Star
2532 Views
1 replies
0 likes
Subscription

2532 Views
1 replies
0 likes

Failure to activate

Spotify took my credit card information and has yet to activate my 3 months for .99$ nor activate anything.. I'm concerned where my information went and what it's being used for

Dcbucketz
Newbie
Spotify took my credit card information and has yet to activate my 3 months for .99$ nor activate anything .. I'm concerned where my information went and what it's being used for
2016-06-01 4:27:17 PM
2016-06-01 6:45:08 PM
Maxim
Spotify Star
131 Views
1 replies
0 likes
Premium

131 Views
1 replies
0 likes

I got charged on my debit card and didn't get the premium

I need help I got charged and I didn't even get the premium is it possible I get my money back or be canceled?

Suri1212
Casual Listener
I need help I got charged and I didn't even get the premium is it possible I get my money back or be canceled?
2016-06-01 4:34:13 PM
2016-06-01 6:44:02 PM
Maxim
Spotify Star
120 Views
1 replies
0 likes
Account
Other
Premium

120 Views
1 replies
0 likes

3 months premium

Today (1st June) I've got an email about your offer "3 months for 0.99 €" and i really want to use is, but if i open the link from this mail, it shows me only 30 days trial. Can you help me with it???

Ajaxspeed
Newbie
Today (1st June) I've got an email about your offer "3 months for 0.99 €" and i really want to use is, but if i open the link from this mail, it shows me only 30 days trial. Can you help me with it???
2016-06-01 3:46:33 PM
2016-06-01 6:43:14 PM
Maxim
Spotify Star
135 Views
1 replies
0 likes
Premium

135 Views
1 replies
0 likes

Account hacked - Spotify not replying to email

Hello,My account got hacked, or something like that around 3 weeks ago, I have sent spotify an email, but they do not reply. How long does it take support to finally reply? I sent the e-mail to account-details-changed@spotify.com since that's what th...

noorali94
Newbie
Hello, My account got hacked, or something like that around 3 weeks ago, I have sent spotify an email, but they do not reply. How long does it take support to finally reply? I sent...
2016-06-01 6:17:47 PM
2016-06-01 6:39:58 PM
Maxim
Spotify Star
154 Views
1 replies
0 likes
Account
Premium

154 Views
1 replies
0 likes

pay familiar plan for a year

Hi, i would like to pay the familiar plan the whole year.. how can i do it?

darcymaria
Newbie
Hi, i would like to pay the familiar plan the whole year.. how can i do it?
2016-06-01 6:32:25 PM
118 Views
0 replies
0 likes
Subscription

118 Views
0 replies
0 likes

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