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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280250 Views
  • 822 replies
  • 84 likes
  • Account
  • 280250 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133366 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133366 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75681 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75681 Views
  • 63 replies
  • 8 likes

Paying for VSpotify twice

I subscribed to Spotify premium for 9.99 per month, then I signed up to get premium for 5.99 per month through Vodafone but I'm now paying both.How do I unsubscribe for the 9.99 payment? When I attempt to do it on the website I am getting referred to...

  • Newbie
  • I subscribed to Spotify premium for 9.99 per month, then I signed up to get premium for 5.99 per month through Vodafone but I'm now paying both. How do I unsubscribe for the 9.99 payment? When I att...
  • osornios
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Tengo Premium pero me aparece Free

Hola! Contrate el servicio hace seis días de Premium y me aparece como Free, no se que hacer. Ya seguí todos los pasos en ayuda pero no funciona

  • Newbie
  • Hola! Contrate el servicio hace seis días de Premium y me aparece como Free, no se que hacer. Ya seguí todos los pasos en ayuda pero no funciona
  • osornios
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Solved!! Can't login with facebook account (premium)

Hi, I've lost access to my Spotify account I made with facebook. On the desktop client I get the error "The username or password is incorrect". Same thing on the Android client. In chrome I get the error "too many redirects". The email associated wit...

  • Newbie
  • Hi,   I've lost access to my Spotify account I made with facebook. On the desktop client I get the error "The username or password is incorrect". Same thing on the Android client. In chrome I ...
  • osornios
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 404 Views
  • 1 replies
  • 0 likes

Spotify premium

I had premium on my old phone, I hard reset the phone, logged in on my new phone.. Shows some of the songs I had.. But isn't premium.. If I add a new credit card is it gonna charge me double?

  • Newbie
  • I had premium on my old phone, I hard reset the phone, logged in on my new phone.. Shows some of the songs I had.. But isn't premium.. If I add a new credit card is it gonna charge me double?
  • osornios
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • Premium
  • 78 Views
  • 1 replies
  • 0 likes

Hi res

Give us hi res Spotify in 2016

  • Casual Listener
  • Give us hi res Spotify in 2016
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium
  • 230 Views
  • 1 replies
  • 0 likes

Canjie un cupon por 3 meses y me sale free

Estimado, Cargue un cupon por 3 meses el dia 18-04-2016, me funciono bien hasta el 24 de Abril, ahora todos mis dispositivos, incluido la web, me sale free, ya segui los pasos de la ayuda pero nada . Ya escribi as servicio tecnico pero tampoco no res...

  • Newbie
  • Estimado,     Cargue un cupon por 3 meses el dia 18-04-2016, me funciono bien hasta el 24 de Abril, ahora todos mis dispositivos, incluido la web, me sale free, ya segui los pasos de la a...
  • osornios
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Spotify premium

I tried to sign up for Spotify premium with the student discount and it is not working . Not only do I not have Spotify premium but they also charged me twice

  • Newbie
  • I tried to sign up for Spotify premium with the student discount and it is not working . Not only do I not have Spotify premium but they also charged me twice
  • osornios
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Premium
  • 90 Views
  • 1 replies
  • 0 likes

Change of my payment card and my family account got cancel

I change my method of payment and my family account is not functioning, nevertheless in the system the receipt of the payment can be consulted, i need to get my account working inmediatly

  • Newbie
  • I change my method of payment and my family account is not functioning, nevertheless in the system the receipt of the payment can be consulted, i need to get my account working inmediatly
  • osornios
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 89 Views
  • 1 replies
  • 0 likes

Everything lost...

Can someone help me, i´ve lost everything, my own and suscribed playlists, followed artists, albums etc, its like a new account, i have recovered my own playlist but everything else not.... pleaseee

  • Newbie
  • Can someone help me, i´ve lost everything, my own and suscribed playlists, followed artists, albums etc, its like a new account, i have recovered my own playlist but everything else not.... pleaseee
  • Dreadlord
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
  • 95 Views
  • 1 replies
  • 0 likes

Account compromisd, Spotify Family Subscription

I noticed that i had a new playlist in my playlists. I never subscribd to a family abo and dont know these people on the screenshot. I changed my Facbook Password. Please delete my Family Subscription.I want my Premium back.Please confirm that my acc...

  • Casual Listener
  • I noticed that i had a new playlist in my playlists.   I never subscribd to a family abo and dont know these people on the screenshot.   I changed my Facbook Password.   Ple...
  • luca0074
  • Casual Listener
  • 150 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 150 Views
  • 2 replies
  • 0 likes

Got charged for premium, but didn't receive the features? Please help

Hey, so for about 1 week or so I paid and "upgraded" from free to Spotify premium, but the case is it would't work and I tried every solution i could get on your website, but then i saw that i could get a trial in 7 days which I just did cause i need...

  • Newbie
  • Hey, so for about 1 week or so I paid and "upgraded" from free to Spotify premium, but the case is it would't work and I tried every solution i could get on your website, but then i saw that i could ...
  • osornios
  • Spotify Star
  • 730 Views
  • 20 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 730 Views
  • 20 replies
  • 0 likes

Premium won't work but still charges me

When I try to pay for premium it says declined but it really charges me. I tried it multiple times not knowing it was really charging me every time because Spotify premium was still not responding. It keeps telling me to upgrade to premium when it ha...

  • Newbie
  • When I try to pay for premium it says declined but it really charges me. I tried it multiple times not knowing it was really charging me every time because Spotify premium was still not responding. I...
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

Can't cancel Spotify Premium subscription

I recently stopped my Spotify Premium subscription after a trial for three months. Soon after I cancelled my subscription, my account had changed back to Premium and I can't stop it. On the account page there is no possibility to 'cancel subscription...

  • Newbie
  • I recently stopped my Spotify Premium subscription after a trial for three months. Soon after I cancelled my subscription, my account had changed back to Premium and I can't stop it. On the account p...
  • osornios
  • Spotify Star
  • 310 Views
  • 5 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 310 Views
  • 5 replies
  • 0 likes

cancelled sub still runninjg-???

My spotify just took my cash from my bank while i had cancel my sub a month ago(i only payed for a month),and i checked that i cancelled my sub, and i did. STILL it took money and it dosnt even say that im subscribing on twitch, and i cant even find ...

  • Casual Listener
  • My spotify just took my cash from my bank while i had cancel my sub a month ago(i only payed for a month),and i checked that i cancelled my sub, and i did. STILL it took money and it dosnt even say t...
  • osornios
  • Spotify Star
  • 153 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 6 replies
  • 0 likes

Paying for premium without getting it?!

Hi everyone, I had Spotify Premium half a year ago, and then I didn't want it anymore. I therefore cancelled my subscription. The Problem: Now Spotify (Denmark) keeps withdrawing money for premium (99 DKK every month). I can't seem to find any way to...

  • Newbie
  • Hi everyone,   I had Spotify Premium half a year ago, and then I didn't want it anymore. I therefore cancelled my subscription.    The Problem: Now Spotify (Denmark) keeps withdraw...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 96 Views
  • 1 replies
  • 0 likes

Spotify premium down to free!!

Hi, i´m trying to contact some customer support, but right now i realized that it does not exist... so i´ll trying this way. 12 april i pay for my suscription of the month and everything was working just perfect, today i was listening my music and fr...

  • Casual Listener
  • Hi, i´m trying to contact some customer support, but right now i realized that it does not exist... so i´ll trying this way.   12 april i pay for my suscription of the month and everything was...
  • osornios
  • Spotify Star
  • 352 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 352 Views
  • 5 replies
  • 1 likes

Being charged twice a month

Hiya,I have been a premium member for a few months now but then I got unidays and changes my account to the discount student one. But I'm still being charged £9.99 but then also being charged the £4.99 as well.I don't know what to do to change and st...

  • Casual Listener
  • Hiya, I have been a premium member for a few months now but then I got unidays and changes my account to the discount student one. But I'm still being charged £9.99 but then also being charged the...
  • Maxim
  • Spotify Star
  • 172 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 172 Views
  • 5 replies
  • 0 likes

Can't play any more songs on my iPhone but I'm still connected to the Internet

Every time I go into my Spotify all the songs are blanked out like I'm not connected to he internet but I am. And when I try to connect my phone to my computer with Spotify it says on the computer that my device is premium user only?

  • Newbie
  • Every time I go into my Spotify all the songs are blanked out like I'm not connected to he internet but I am. And when I try to connect my phone to my computer with Spotify it says on the computer th...
  • gnovella16
  • Roadie
  • 70 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 70 Views
  • 1 replies
  • 0 likes

Change account name

Hello there! I'm sorry if there is already a subject out there with this problem, but would really appreciate some input from you lot.I used to share a spotify account with my partner and we named our account "Fabendomi" (to both our names).Since we ...

  • Newbie
  • Hello there!   I'm sorry if there is already a subject out there with this problem, but would really appreciate some input from you lot. I used to share a spotify account with my partner&nb...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
  • 120 Views
  • 1 replies
  • 0 likes

Hacked premium account

Hello. Today someone changed the email and password of my spotify premium account. I got an email that my adress had been changed and I sent an email back but I haven't gotten any response yet. I was still able to get on the account using facebook lo...

  • Newbie
  • Hello.   Today someone changed the email and password of my spotify premium account. I got an email that my adress had been changed and I sent an email back but I haven't gotten any response y...
  • user-removed
  • Not applicable
  • 176 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 176 Views
  • 2 replies
  • 0 likes