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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1079009 Views
  • 118 replies
  • 104 likes
  • Account
  • 1079009 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49742 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49742 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146077 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146077 Views
  • 4840 replies
  • 118 likes

Solved!! Canceled premium but still got charged

I went online and cancelled my premium subscription several days before I was supposed to be charged, but it seems like it didn't work. I just got a notice for PayPal that my account was charged and my premium subscription is still active. Who do I t...

  • Newbie
  • I went online and cancelled my premium subscription several days before I was supposed to be charged, but it seems like it didn't work. I just got a notice for PayPal that my account was charged and ...
  • dolphins9221
  • Newbie
  • 128 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 128 Views
  • 2 replies
  • 0 likes

I don't want to renew my subscription in january 26th 2016

Hi: I am using Sotify occasionnaly but during Cristmass the system was not assesible unless I upgrade to Premium. This is a trichy manner to get us upgraded! So I was informed via iTunes that I will be billed on January 26th Command number: MH97BSHMW...

  • Newbie
  • Hi: I am using Sotify occasionnaly but during Cristmass the system was not assesible unless I upgrade to Premium. This is a trichy manner to get us upgraded! So I was informed via iTunes that I w...
  • kbrooksc
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

Spotify Support Not Responding

Hello,Regarding the issue, i cannot use Spotify abroad using a premium account. I have posted about it on the community, sent a support ticket, and even contacted @SpotifyCares by a tweet as welll as a direct message. The twitter account is very acti...

  • Regular
  • Hello, Regarding the issue, i cannot use Spotify abroad using a premium account.   I have posted about it on the community, sent a support ticket, and even contacted @SpotifyCares by a twee...
  • Thanek
  • Regular
  • 495 Views
  • 7 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 495 Views
  • 7 replies
  • 0 likes

Solved!! When unsubscribing, do you have to unsubscribe ONE MONTH earlier?

Hi everyone, I currently have the Spotify Premium trial subscription for three months. In my subscriptions, it says that on February 28th of this year, my subscription will automatically be renewed for 9,99 €. When do I have to cancel my subscription...

  • Casual Listener
  • Hi everyone,   I currently have the Spotify Premium trial subscription for three months. In my subscriptions, it says that on February 28th of this year, my subscription will automatically be ...
  • kbrooksc
  • Community Legend
  • 180 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 180 Views
  • 3 replies
  • 0 likes

Turns out my payment of 0.99 to get the 3 month trial did not go through via Paypal

Shortly after Christmas, I registered for the .99 3 month trial on this account for my mom. I payed via paypal and the transaction went pretty seemlessly. Apperently something went wrong and I dont have the 3 month trial My account is still "free" an...

  • Newbie
  • Shortly after Christmas, I registered for the .99 3 month trial on this account for my mom.  I payed via paypal and the transaction went pretty seemlessly.  Apperently something went wr...
  • kbrooksc
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
  • 88 Views
  • 1 replies
  • 0 likes

Subscprition

I was charged twice

  • Casual Listener
  • I was charged twice
  • user-removed
  • Not applicable
  • 113 Views
  • 5 replies
  • 0 likes
  • 113 Views
  • 5 replies
  • 0 likes

Can't delete my account!

I have clicked on every link to the 'contact form' that I can find, so I can contact spotify to delete my account but it just keeps sending me back to the beginning, and I am going round in circles. If anyone can help me please I would really appreci...

  • Newbie
  • I have clicked on every link to the 'contact form' that I can find, so I can contact spotify to delete my account but it just keeps sending me back to the beginning, and I am going round in circles.&...
  • kbrooksc
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 93 Views
  • 1 replies
  • 0 likes

My account be deleted !! | Mi cuenta fue eliminada !!

Hola a todos, soy nueva por acá así que sin dar tanto rollo, desearía de su ayuda o aclaraciones. Llevo al rededor de 4 o 6 meses con cuenta en Spotify, no es mucho, lo sé. Pero en el trascurso de esos meses me presento varios problemas, y era que si...

  • Newbie
  • Hola a todos, soy nueva por acá así que sin dar tanto rollo, desearía de su ayuda o aclaraciones.  Llevo al rededor de 4 o 6 meses con cuenta en Spotify, no es mucho, lo sé. Pero en el trascurs...
  • OviiiOne
  • Community Legend
  • 88 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! play music on Pc AND chromecast

Hey every one, I want to play spotify music on two devices in the same time: chromecast audio AND pc. My Chromecast Audio AND my PC (with spotify desktop) are recognize by the Spotify android app on my phone, but I can't cast music on the two devices...

  • Casual Listener
  • Hey every one,   I want to play spotify music on two devices in the same time: chromecast audio AND pc. My Chromecast Audio AND my PC (with spotify desktop) are recognize by the Spotify androi...
  • RafikStyle
  • Casual Listener
  • 20263 Views
  • 4 replies
  • 1 likes
  • Other
  • 20263 Views
  • 4 replies
  • 1 likes

Bough an e-card but never get any confirmation

Hello, I've bought an e-card for someone but never get the confirmation. Not sure it's gonna get delivered. I opened a ticket for my issue: Spotify Support Case # 04501752. Can someone help me please?

  • Newbie
  • Hello,   I've bought an e-card for someone but never get the confirmation. Not sure it's gonna get delivered. I opened a ticket for my issue:  Spotify Support Case # 04501752. Can someone...
  • kbrooksc
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 83 Views
  • 1 replies
  • 0 likes

Impossible to login using Android application

Hi, when I try to login using Android application, it say me that it is impossible to registrate because already exist another user with my username. But i'm trying to login not to register.What i have to do to solve my problem?

  • Newbie
  • Hi, when I try to login using Android application, it say me that it is impossible to registrate because already exist another user with my username. But i'm trying to login not to register. What i ...
  • gnovella16
  • Roadie
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 84 Views
  • 1 replies
  • 0 likes

Account paused, but payment has gone through.

Just a quick question!I was notified my last payment didnt go through with itunes, so I paid it and the full payment came out. Yet my account is still paused 4 days later!!! help

  • Casual Listener
  • Just a quick question! I was notified my last payment didnt go through with itunes, so I paid it and the full payment came out. Yet my account is still paused 4 days later!!! help 😧
  • kbrooksc
  • Community Legend
  • 129 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 129 Views
  • 3 replies
  • 0 likes

Me han vuelto a cobrar la suscripción cuando la he cancelado.

Me han vuelto ha cobrar la sucripción cuando ya la había cancelado, exijo un reintegro del mismo, tengo pruebas, el mail de desuscripción, seguido del cobro del siguiente...

  • Casual Listener
  • Me han vuelto ha cobrar la sucripción cuando ya la había cancelado, exijo un reintegro del mismo, tengo pruebas, el mail de desuscripción, seguido del cobro del siguiente...
  • 69 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 69 Views
  • 0 replies
  • 0 likes

Solved!! Charging Unlimited, now advertising

I have Spotify Unlimited since some years since I want ad-free music, but don't need to listen off line. I understand Unlimited no longer an option, but how come they still charge me 49 SEK every month and put in ads like in the free version? Can Spo...

  • Not applicable
  • I have Spotify Unlimited since some years since I want ad-free music, but don't need to listen off line. I understand Unlimited no longer an option, but how come they still charge me 49 SEK every mon...
  • user-removed
  • Not applicable
  • 117 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 117 Views
  • 2 replies
  • 0 likes

Desvincular cuenta de Play Station de Spotify

Hola, con el fin de probar Spotify Premium, me prestaron una cuenta de Play Station para vincularla con mi cuenta de Spotify, lo hice y actualmente tengo Premium, el problema es que la cuenta de Play Station es de Taiwan y yo de México, lo que es un ...

  • Newbie
  • Hola, con el fin de probar Spotify Premium, me prestaron una cuenta de Play Station para vincularla con mi cuenta de Spotify, lo hice y actualmente tengo Premium, el problema es que la cuenta de Play...
  • LuisVelasco
  • Casual Listener
  • 44719 Views
  • 16 replies
  • 7 likes
  • Premium
  • 44719 Views
  • 16 replies
  • 7 likes

Finding other users

A few weeks ago I could not find one of my friends when I put their user name in the search bar. One of the community members helped me by way of telling me to input spotify:user:username. This worked and I was able to find my friend but now it has h...

  • Regular
  • A few weeks ago I could not find one of my friends when I put their user name in the search bar.  One of the community members helped me by way of telling me to input spotify:user:username.&nbsp...
  • SilverLad
  • Regular
  • 104 Views
  • 2 replies
  • 0 likes
  • Account
  • 104 Views
  • 2 replies
  • 0 likes

Subscription payment

Please extend your service to Vietnam because I'd really really really like to pay for Premium subscription but of course I couldn't because my card was rejected. Thank you.

  • Newbie
  • Please extend your service to Vietnam because I'd really really really like to pay for Premium subscription but of course I couldn't because my card was rejected. Thank you.
  • kbrooksc
  • Community Legend
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium
  • 82 Views
  • 1 replies
  • 0 likes

Cannot Renew Subscription "Oops, seems your card or payment provider is having a bad day..."

Hello and happy new year guys!I tried to renew my subscription for almost a week. I am from Malaysia and currenyly I am studying in USA. Everything went smooth for the past few months, until the end of DecemberI tried to renew my subscription using m...

  • Casual Listener
  • Hello and happy new year guys! I tried to renew my subscription for almost a week.  I am from Malaysia and currenyly I am studying in USA.  Everything went smooth for the past few mont...
  • AzizSho
  • Casual Listener
  • 178 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 3 replies
  • 0 likes

Find and follow members of my Spotify family plan

Hello. Just asking for help...trying to find my family membersof my family plan to share music and follow but I can't. . Pls. Someone know how to do this?

  • Newbie
  • Hello. Just asking for help...trying to find my family membersof my family plan to share music and follow but I can't. . Pls. Someone know how to do this?
  • danob2
  • Casual Listener
  • 874 Views
  • 5 replies
  • 15 likes
  • Other
  • 874 Views
  • 5 replies
  • 15 likes

I have paid Premium on 12.31.15 and still have Free AND Spotify charge me 3 Three times!!!

Hello I already paid Spotify Premium on 12.21.15 and my service still Free. I must 3 Monts per $99.05 MXN become.I have received therefore three charges with the Case numbers: 1° 205746282081 Auto. 8493962° 205746872081 Auto. 6551213° 205747462088 Au...

  • Newbie
  • Hello I already paid Spotify Premium on 12.21.15 and my service still Free. I must 3 Monts per $99.05 MXN become. I have received therefore three charges with the Case numbers:     1° &n...
  • kbrooksc
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 79 Views
  • 1 replies
  • 0 likes