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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83015 Views

29 replies

0 likes

  • 83015 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103802 Views

10 replies

3 likes

Account
Login
  • 103802 Views
  • 10 replies
  • 3 likes

Canceled sprint...

What's going to happen to my Spotify? Is there a way to seamlessly go back to regular premium?

Music Fan

What's going to happen to my Spotify? Is there a way to seamlessly go back to regular premium?

user-removed

Not applicable

675 Views

8 replies

0 likes

Premium
Subscription
  • 675 Views
  • 8 replies
  • 0 likes

Spotify abbonement

Hi, I`ve got the problem that i pay Spotify 2xtimes a month for having only 1 acoount! I had back then an account but as far as i know i deleted this account but i pay still 2 times a week ! I DOnt know how to solve this.i tried to remember this acco...

Newbie

Hi,  I`ve got the problem that i pay Spotify 2xtimes a month for having only 1 acoount!  I had back then an account but as far as i know i deleted this account but i pay still 2 times a w...

osornios

Spotify Star

368 Views

1 replies

0 likes

Account
  • 368 Views
  • 1 replies
  • 0 likes

That 'artist' is me. How do I claim it?

Recently I worked together with a pop duo for whom I made a remix. They have put that on Spotify. Appearently this also created an artist page under my name which contained the same track. When I visit that artist page I get the option to follow it w...

Music Fan

Recently I worked together with a pop duo for whom I made a remix. They have put that on Spotify. Appearently this also created an artist page under my name which contained the same track.  When...

osornios

Spotify Star

413 Views

1 replies

0 likes

Account
  • 413 Views
  • 1 replies
  • 0 likes

Renewed Spotify subscription but it's only activating in a month?

I had to cancel a card to my Spotify subscription lapsed and now I've just updated my payment information but it's saying that my subscription is active but Says it begins a month from today (21 June) how do I get it to start today??

Newbie

I had to cancel a card to my Spotify subscription lapsed and now I've just updated my payment information but it's saying that my subscription is active but Says it begins a month from today (21 June...

osornios

Spotify Star

240 Views

1 replies

0 likes

Premium
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

I get the "Oops, seems like your card or payment provider is having a bad day" error with Paymaya

I'm trying to avail spotify premium using PayMaya but I keep getting the "Oops, seems like your card or payment provider is having a bad day" error. I've contacted PayMaya but they just told me to either keep trying again till it works or contact spo...

Newbie

I'm trying to avail spotify premium using PayMaya but I keep getting the "Oops, seems like your card or payment provider is having a bad day" error. I've contacted PayMaya but they just told me to ei...

629 Views

0 replies

0 likes

Premium
  • 629 Views
  • 0 replies
  • 0 likes

--always lose my songs--

Why do my songs always go to offline mode then I have to re-download them all the freaking time .. Always an inconvenience.. No I'm not a new user .. So not user error .. I pay for this premium service so I can travel with it anywhere .. Well might a...

Newbie

Why do my songs always go to offline mode then I have to re-download them all the freaking time .. Always an inconvenience.. No I'm not a new user .. So not user error .. I pay for this premium servi...

user-removed

Not applicable

232 Views

1 replies

0 likes

Premium
  • 232 Views
  • 1 replies
  • 0 likes

Change username?

Can I change my username? How do I do?

Newbie

Can I change my username? How do I do?

osornios

Spotify Star

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

HOW DO I GET A REFUND?!?!?!

I was wanting one month but instead it has charged me for a whole year! Is there anyway I can change that and get my money back?

Newbie

I was wanting one month but instead it has charged me for a whole year! Is there anyway I can change that and get my money back?

osornios

Spotify Star

234 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Charged, but did not get premium for 3 months..

I was just going pay for the 3 month discount offer, but I used a credit card that had been used before. Spotify charged me, and I didn't get spotify premium for 3 months! It wasn't that much money, but still! Spotify should've not charged me for it....

Newbie

I was just going pay for the 3 month discount offer, but I used a credit card that had been used before.  Spotify charged me, and I didn't get spotify premium for 3 months!  It wasn't t...

osornios

Spotify Star

246 Views

1 replies

0 likes

Account
Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Could not verify me as a student but charged as a student, still not given premium?

I tried to subscribe to Spotify student but the student identification service was unable to identify me as a student. This was after I put in my credit card information. I exited from the page, because it told me I was not a student and not qualifie...

Newbie

I tried to subscribe to Spotify student but the student identification service was unable to identify me as a student. This was after I put in my credit card information. I exited from the page, beca...

user-removed

Not applicable

357 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Premium for 0.99

i wanted to get premuim for 0.99 however since i had used a 30 day trial i couldnt buy itso i would now like to get a regular deal at 9.99 per month but i cant find a link that lets me buy this.will i have to wait until 30 june for the deal to end so...

Newbie

i wanted to get premuim for 0.99 however since i had used a 30 day trial i couldnt buy it so i would now like to get a regular deal at 9.99 per month but i cant find a link that lets me buy this. w...

osornios

Spotify Star

659 Views

1 replies

0 likes

Premium
Subscription
  • 659 Views
  • 1 replies
  • 0 likes

Solved!! Password and user name error

I had the free service and decided to upgrade to premium but I forgot my password, so I asked and entered a new one. I had already entered the number on the gift card I and can't use it because I am getting an error message that I have entered an inc...

Casual Listener

I had the free service and decided to upgrade to premium but I forgot my password, so I asked and entered a new one. I had already entered the number on the gift card I and can't use it because I am ...

user-removed

Not applicable

754 Views

3 replies

0 likes

Premium
  • 754 Views
  • 3 replies
  • 0 likes

Premium problem

Whenever I want to upgrade to premium. A pop up ad comes saying 3 months for 9.99$ I dont have a credit card I want to pay with my itunes card credits. Even if it says 12.99 I am ok with the high price but the app wont let me but in app purchase

Casual Listener

Whenever I want to upgrade to premium. A pop up ad comes saying 3 months for 9.99$ I dont have a credit card I want to pay with my itunes card credits. Even if it says 12.99 I am ok with the high pri...

osornios

Spotify Star

345 Views

3 replies

0 likes

Account
Premium
Subscription
  • 345 Views
  • 3 replies
  • 0 likes

PayPal not accepting Payment for .99/3 Month Deal

So, I recently created this account, and I saw the 3 Month Deal for 99 Cents. I've been trying to purchase this with PayPal but once I get to the agree and pay option, it brings me back to the page where you enter your ZIP code. Did I miss an Email c...

Newbie

So, I recently created this account, and I saw the 3 Month Deal for 99 Cents. I've been trying to purchase this with PayPal but once I get to the agree and pay option, it brings me back to the page w...

osornios

Spotify Star

389 Views

1 replies

0 likes

Account
Premium
Subscription
  • 389 Views
  • 1 replies
  • 0 likes

Spotify says free when I've paid premium

I've recently upgraded my contract today and I was given free Spotify for 24 month. I've always paid for Spotify and when I've got to use it today I'm on a free account and it won't let me use it at a premium level when I've already paid this months

Visitor

I've recently upgraded my contract today and I was given free Spotify for 24 month. I've always paid for Spotify and when I've got to use it today I'm on a free account and it won't let me use it at ...

suzhartleypto

Newbie

272 Views

1 replies

0 likes

Premium
  • 272 Views
  • 1 replies
  • 0 likes

Abbuchen ohne Premium ?

Ich habe mir die Testversion geholt & danach stand aber immer noch Premium holen. Anfangs dachte ich das aktualisiert Sicht & jetzt konnte ich dementsprechend die Testversion abbrechen. Was mach ich jetzt ?

Newbie

Ich habe mir die Testversion geholt & danach stand aber immer noch Premium holen. Anfangs dachte ich das aktualisiert Sicht & jetzt konnte ich dementsprechend die Testversion abbrechen. Was m...

263 Views

0 replies

0 likes

Account
Premium
  • 263 Views
  • 0 replies
  • 0 likes

Password!!!!???!!

I keep requesting a password but when they give it to me it continues to tell me "login error", help!!??!!

Newbie

I keep requesting a password but when they give it to me it continues to tell me "login error", help!!??!!

198 Views

0 replies

0 likes

Login
  • 198 Views
  • 0 replies
  • 0 likes

Charged for spotify premium even after cancelling

I got spotify premium a month ago with the first month free deal with the payment method where it goes onto my next phone bill, I was charged £10 straight away after subscribing and cancelled but I am still getting charged on my phone bill.

Newbie

I got spotify premium a month ago with the first month free deal with the payment method where it goes onto my next phone bill, I was charged £10 straight away after subscribing and cancelled but I a...

osornios

Spotify Star

325 Views

1 replies

0 likes

Subscription
  • 325 Views
  • 1 replies
  • 0 likes

logging in a family member

how do you log in a family member so both of you can hear music at the same time

Newbie

how do you log in a family member so both of you can hear music at the same time

218 Views

0 replies

0 likes

Login
  • 218 Views
  • 0 replies
  • 0 likes

Premium doesn't appear on my iPhone 5s, why?!

So I've been a Spotify member for quite some time now, I use the iTunes card to get my premium subscription but I was a day late to pay it. Now I'm on free, & the premium option won't appear. Can someone help? Asap

Newbie

So I've been a Spotify member for quite some time now, I use the iTunes card to get my premium subscription but I was a day late to pay it. Now I'm on free, & the premium option won't appear. Can...

188 Views

0 replies

0 likes

Premium
  • 188 Views
  • 0 replies
  • 0 likes