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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171398 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171398 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11320 Views
  • 6 replies
  • 11 likes
  • Security
  • 11320 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515396 Views
  • 986 replies
  • 112 likes
  • Account
  • 515396 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125908 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125908 Views
  • 74 replies
  • 12 likes

quiero cancelar una solicitud de cerrar cuenta

Ya no quiero cerrar mi cuenta de spotify como anulo esa solicitud

  • Casual Listener
  • Ya no quiero cerrar mi cuenta de spotify como anulo esa solicitud
  • osornios
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Spotify premium not working

Purchased spotify premium but it kept telling me I could not buy it, in the end it has charged me 5 times for the 3 months for 99p deal. Even still I never recieved the premium, I have installed the app again but it still doesn't work. What do i do??...

  • Newbie
  • Purchased spotify premium but it kept telling me I could not buy it, in the end it has charged me 5 times for the 3 months for 99p deal. Even still I never recieved the premium, I have installed the ...
  • osornios
  • Spotify Star
  • 203 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 203 Views
  • 2 replies
  • 0 likes

Email

I'm trying to set up my premium for the family, I have my account sign in through face book. I have made it to the set password portion, but something is off. I'm clicking the send email link but I'm not receiving the emails. I checked and my email i...

  • Newbie
  • I'm trying to set up my premium for the family, I have my account sign in through face book. I have made it to the set password portion, but something is off. I'm clicking the send email link but I'm...
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! I'm Being Charged but I don't have a Subscription! It shows it's free!

I want to cancel my subscription, but I can't find any subscript, but spotify do charged my money!!!!!

  • Casual Listener
  • I want to cancel my subscription, but I can't find any subscript, but spotify do charged my money!!!!!
  • user-removed
  • Not applicable
  • 303 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 303 Views
  • 3 replies
  • 0 likes

I paid Spotify and continue as a free.

Hello guys. This week I signed the premium service Spotify and realized payment of the docket on Monday , and even with the payment has already been confirmed as I'm still free . I've tried reinstalling the app and all who recommend the site, but sti...

  • Casual Listener
  • Hello guys. This week I signed the premium service Spotify and realized payment of the docket on Monday , and even with the payment has already been confirmed as I'm still free . I've tried reinstall...
  • user-removed
  • Not applicable
  • 208 Views
  • 3 replies
  • 0 likes
  • Account
  • 208 Views
  • 3 replies
  • 0 likes

Solved!! Subscription fee change

Hi,Ive been using spotify for a discount student fee. This month I was billed with the regular charge. I am still enrolled in university. Can you help me please

  • Casual Listener
  • Hi, Ive been using spotify for a discount student fee. This month I was billed with the regular charge. I am still enrolled in university. Can you help me please
  • LordRollin
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Spotify charged me over 30$ this week for premium.

Title basically describes my issue I don't even use spotify and o have tried every possible way to get ahold of customer service and they just don't respond at all I would like to have a refund due to the fact I don't even use spotify and I still got...

  • Visitor
  • Title basically describes my issue I don't even use spotify and o have tried every possible way to get ahold of customer service and they just don't respond at all I would like to have a refund due t...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Pagué premium 3 veces y sigo con servicio gratuito

Hola me gustaría sabes porque sigo con el servicio gratuito y realice ya 3 pagos, este pago se realizo ya hace 5 días y he seguido las recomendaciones del portal ya varias ocasiones y nada esto mas bien me parece fraude que realidad por todos los com...

  • Casual Listener
  • Hola me gustaría sabes porque sigo con el servicio gratuito y realice ya 3 pagos, este pago se realizo ya hace 5 días y he seguido las recomendaciones del portal ya varias ocasiones y nada esto mas b...
  • osornios
  • Spotify Star
  • 314 Views
  • 4 replies
  • 0 likes
  • Premium
  • 314 Views
  • 4 replies
  • 0 likes

The offer in my email isn't available but is still valid

Hello, I wanted to upgrade to a premium membership. I have an email offering 3 months for $0.99 and it says in that email that the offer ends June 30th. When I click on the link in my email it loads the credit card screen but says that the subscripti...

Screen Shot 2016-05-27 at 9.43.06 AM.png Screen Shot 2016-05-27 at 9.40.47 AM.png
  • Casual Listener
  • Hello, I wanted to upgrade to a premium membership. I have an email offering 3 months for $0.99 and it says in that email that the offer ends June 30th. When I click on the link in my email it loads ...
  • user-removed
  • Not applicable
  • 173 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 173 Views
  • 3 replies
  • 0 likes

Multiple playing devices

I noticed earlier when i was using my spotify on my desktop, that it was playing on my phone as well....how do i make it not do that?I was able to change the track and volume on the deaktop with my phone spotify app.....

  • Casual Listener
  • I noticed earlier when i was using my spotify on my desktop, that it was playing on my phone as well....how do i make it not do that? I was able to change the track and volume on the deaktop with my...
  • user-removed
  • Not applicable
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

Unhelpful

This is in regards to my first post for help which can be found on my profile, my profile name is MasterYi21. I got a response from an admin, I'm assuming it was an admin or someone who works for the company since they responded to my help message on...

  • Casual Listener
  • This is in regards to my first post for help which can be found on my profile, my profile name is MasterYi21. I got a response from an admin, I'm assuming it was an admin or someone who works for the...
  • MasterYi21
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 2 replies
  • 0 likes

Solved!! 3 months for 9.99$ prepaid card?

Will I get 3 months if I buy a prepaid card for spotify with a value of 9.99$ with this 9.99$ for 3 months deal?

  • Casual Listener
  • Will I get 3 months if I buy a prepaid card for spotify with a value of 9.99$ with this 9.99$ for 3 months deal?
  • Nico
  • Community Legend
  • 739 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 739 Views
  • 3 replies
  • 0 likes

Artist username subscription

Hey guys, I would like to register my band PALMSY on Spotify as an artist. But when we register the username (PALMSY) he said it's unavaible. There is no name like PALMSY on Spotify so how can I fix the username what we need? Hope you guys can help m...

  • Casual Listener
  • Hey guys,     I would like to register my band PALMSY on Spotify as an artist. But when we register the username (PALMSY) he said it's unavaible. There is no name like PALMSY on Spotify ...
  • Maxim
  • Spotify Star
  • 1469 Views
  • 5 replies
  • 0 likes
  • Account
  • 1469 Views
  • 5 replies
  • 0 likes

log off

I need someone logged out of my Spotify account please please. thank you !!

  • Newbie
  • I need someone logged out of my Spotify account please please. thank you !!
  • user-removed
  • Not applicable
  • 125 Views
  • 1 replies
  • 0 likes
  • Login
  • 125 Views
  • 1 replies
  • 0 likes

Account hacked

My spotify account has been hacked.They changed my email and password. I can only access it via my Facebook account.Please solve itPlease contact me via tangxutao@hotmail.com.

  • Newbie
  • My spotify account has been hacked. They changed my email and password. I can only access it via my Facebook account. Please solve it Please contact me via tangxutao@hotmail.com.  
  • user-removed
  • Not applicable
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 215 Views
  • 2 replies
  • 0 likes

SoulDeceiver's latest album just disappeared

Help! The latest album from Souldeceiver has vanished from the bands page https://open.spotify.com/artist/2FdxnNop2fGGiaDbszPUOB When I search for the album 'New Nation' I can see it but it won't allow plays. https://open.spotify.com/album/6UEREN5Lgc...

  • Newbie
  • Help!   The latest album from Souldeceiver has vanished from the bands page https://open.spotify.com/artist/2FdxnNop2fGGiaDbszPUOB     When I search for the album 'New Nation...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Other
  • 142 Views
  • 1 replies
  • 0 likes

Cancel

I need to cancel my service please!

  • Casual Listener
  • I need to cancel my service please!
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Cancel

I never Ed to cancel my service

  • Casual Listener
  • I never Ed to cancel my service
  • 140 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 140 Views
  • 0 replies
  • 0 likes

Can i delete a credit card?

Wondering if and how I can delete a credit card. I had a new one issued to me by my bank, and it will not update the card epiration dates or varification codes because it is the same number. So I'm guessing I have to delete it and start over, which i...

  • Casual Listener
  • Wondering if and how I can delete a credit card. I had a new one issued to me by my bank, and it will not update the card epiration dates or varification codes because it is the same number. So I'm g...
  • user-removed
  • Not applicable
  • 288 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 288 Views
  • 4 replies
  • 0 likes

New account

Someone used my email to make an account and now I want to take over and change the username or can I just delete the account and start over again...if so how?

  • Newbie
  • Someone used my email to make an account and now I want to take over and change the username or can I just delete the account and start over again...if so how?
  • user-removed
  • Not applicable
  • 169 Views
  • 2 replies
  • 0 likes
  • Account
  • 169 Views
  • 2 replies
  • 0 likes