Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1565 Views
  • 0 replies
  • 7 likes
  • Security
  • 1565 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445624 Views
  • 970 replies
  • 108 likes
  • Account
  • 445624 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198934 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198934 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108217 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108217 Views
  • 70 replies
  • 11 likes

Please, how can i change my user name for my real name?

I need that Spotify Display my name in the following format: "Juan Perez", but i can't. Now Spotify show in my profile "juanperez"...How can i change that?.. Thanks in advance!! Felipe

  • Casual Listener
  • I need that Spotify Display my name in the following format: "Juan Perez", but i can't. Now Spotify show in my profile "juanperez"...How can i change that?..   Thanks in advance!!  ...
  • plutónrecords
  • Casual Listener
  • 2030 Views
  • 4 replies
  • 0 likes
  • Account
  • 2030 Views
  • 4 replies
  • 0 likes

About My name

Hi, i need help with my user name...My user name is plutónrecords, but i want to show Plutón Records....I tried to create an account in facebook, but i can't, because the name it belong to a company, and facebook only allows to create a fanpage and n...

  • Casual Listener
  • Hi, i need help with my user name...My user name is plutónrecords, but i want to show Plutón Records....I tried to create an account in facebook, but i can't, because the name it belong to a company,...
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
  • 129 Views
  • 0 replies
  • 0 likes

Delete

How do I delete my account???

  • Visitor
  • How do I delete my account???
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Spotify Auto-Censor Local Files

I recently moved to spotify because I found out I could use my local files to start building my library so I wouldn't have to sift through Spotify's library for days. Unfortunately, upon doing this, spotify has automatically replaced every song possi...

  • Casual Listener
  • I recently moved to spotify because I found out I could use my local files to start building my library so I wouldn't have to sift through Spotify's library for days. Unfortunately, upon doing t...
  • user-removed
  • Not applicable
  • 334 Views
  • 3 replies
  • 0 likes
  • Other
  • 334 Views
  • 3 replies
  • 0 likes

99 cents for 3 months

Ok so I want to purchase spotify premium through their promotional offer of 99 cents for three months. I would like to pay for this with my itunes cash on my phone. When I go to the ios app and click account and then click get premium. It asks me for...

  • Newbie
  • Ok so I want to purchase spotify premium through their promotional offer of 99 cents for three months. I would like to pay for this with my itunes cash on my phone. When I go to the ios app and click...
  • user-removed
  • Not applicable
  • 1836 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1836 Views
  • 6 replies
  • 0 likes

Solved!! Deleted my Facebook & now can't access my Spotify

Hey, I recently deleted my Facebook account which than kicked me out of my spotify account...and now I can't log back into that account. I'm still getting charged for that account... Does anyone have an idea how I may be able to access that account o...

  • Casual Listener
  • Hey, I recently deleted my Facebook account which than kicked me out of my spotify account...and now I can't log back into that account. I'm still getting charged for that account... Does anyone have...
  • xMVPxSicario
  • Casual Listener
  • 400 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 400 Views
  • 4 replies
  • 0 likes

3 months for .99 for premium

I was charged for the 3 months but can't get my premium features. I tired logging out and back in, as well as, uninstalling the app and re downloading. Neither of which worked. I would either like a refund or my 3 months that I paid for. How do I go ...

  • Newbie
  • I was charged for the 3 months but can't get my premium features. I tired logging out and back in, as well as, uninstalling the app and re downloading. Neither of which worked. I would either like a ...
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium
  • 211 Views
  • 1 replies
  • 0 likes

recently listened too does not update

This hasn't updated since 3 weeks now I have delted and re installed and still the same on pc and iphone I enjoy looking to see what my friends are listening too

  • Regular
  • This hasn't updated since 3 weeks now  I have delted and re installed and still the same on pc and iphone 😞  I enjoy looking to see what my friends are listening too 
  • user-removed
  • Not applicable
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Spotify Premium

i paid my monthly subscription today because it said that i needed too and premium isnt working after i paid the $12.99. will it restart tomorrow?

  • Newbie
  • i paid my monthly subscription today because it said that i needed too and premium isnt working after i paid the $12.99. will it restart tomorrow?
  • osornios
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 226 Views
  • 3 replies
  • 0 likes

I was charged before my trial ended. How do I get a refund

It has only been one week and I log on to cancel and now I see on my account that I have been charged already for a plan in didn't want. I subscribe to premium account but was charged for a premium Family. How do I get a refund or partial refund

  • Newbie
  • It has only been one week and I log on to cancel and now I see on my account that I have been charged already for a plan in didn't want. I subscribe to premium account but was charged for a premium F...
  • osornios
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 1 replies
  • 0 likes

suscripción

Hecho el trámite de pago con mi Tarjeta para Obtener Los Tres meses de promoción por $ 9, he Recibido notificaciones a mi celular de Que El cargo se ha Realizado Pero sigo con el servicio gratis. Ya CERRE session y Volví a abrir Pero sigo sin el serv...

  • Newbie
  • Hecho el trámite de pago con mi Tarjeta para Obtener Los Tres meses de promoción por $ 9, he Recibido notificaciones a mi celular de Que El cargo  se ha Realizado Pero sigo con el servicio grati...
  • osornios
  • Spotify Star
  • 247 Views
  • 2 replies
  • 1 likes
  • Account
  • 247 Views
  • 2 replies
  • 1 likes

Help! i need to change the country on my account!!

when i tried to accept my family invitation it gives me this error meessege-We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premium for Family subscription.-and then i tried to chang...

  • Newbie
  • when i tried to accept my family invitation it gives me this error meessege -We couldn't add you to Premium for Family as your account needs to be based in the same country as the owner of the Premi...
  • osornios
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Country change failure

Hello, I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay it. I am registered with Spotify France, I have been using a French ...

  • Casual Listener
  •   Hello,   I have been facing issues updating my payment details. The credit card I have been using until now to pay my monthly subscription has been deactivated. Therefore I cannot pay ...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

I can't log in to my original account.

I made this account because i cant log on to my original premium account that I had for serveral months. I tried the facebook log in and i tried to manually log on and both take me to and error page. I've tried to contact Spotify but i cant seem to g...

  • Newbie
  • I made this account because i cant log on to my original premium account that I had for serveral months. I tried the facebook log in and i tried to manually log on and both take me to and error page....
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Question Promo and Student

I have a quick question. If I accept a promotion three month for 0.99 and then I want to connect to Student premium. Is this possible to do or not?

  • Newbie
  • I have a quick question. If I accept a promotion three month for 0.99 and then I want to connect to Student premium. Is this possible to do or not?
  • osornios
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

Premium

I bought the special for 0,99€ for 3 month and cancel it directly to dont pay after the 3 month. But now my Premium disappeared. Is this my mistake or was this a bug or something like that? Thank you for every answer.

  • Newbie
  • I bought the special for 0,99€ for 3 month and cancel it directly to dont pay after the 3 month. But now my Premium disappeared. Is this my mistake or was this a bug or something like that? Thank you...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

I didn't get my offer!!

In April 10th I subscribed to Spotify and I should get an offer of 2 free months as premium. Today I tried to listen to my lists offline and for my surprise I couldn't because "i am not premium". What?

  • Casual Listener
  • In April 10th I subscribed to Spotify and I should get an offer of 2 free months as premium. Today I tried to listen to my lists offline and for my surprise I couldn't because "i am not premium". Wha...
  • osornios
  • Spotify Star
  • 218 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 218 Views
  • 4 replies
  • 0 likes

Upgrade to Preimum (NUS) Problems

I dont seem to be able to upgrade to NUS premium. I entered in my nus details, proceeded to upgrade and then i am presented with ERROR upon the 2nd auth screen. I contacted Spotify who proceeded to copy paste me the general help, they appologised whe...

  • Regular
  • I dont seem to be able to upgrade to NUS premium. I entered in my nus details, proceeded to upgrade and then i am presented with ERROR upon the 2nd auth screen.   I contacted Spotify who pro...
  • battle4vn
  • Newbie
  • 481 Views
  • 12 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 481 Views
  • 12 replies
  • 0 likes

WTF I cannot get premium

I've been trying to upgrade for a few months... I'm from Slovenia Every time something different is not working, I don't remember now why I couldn't upgrade the last time, but now I get this: http://cl.ly/0n1Q271Z2Y1Q So what's up with all that?

  • Visitor
  • I've been trying to upgrade for a few months... I'm from Slovenia   Every time something different is not working, I don't remember now why I couldn't upgrade the last time, but now I get this...
  • user-removed
  • Not applicable
  • 243 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 243 Views
  • 2 replies
  • 0 likes

Delete my spotify account

I'm not interested in spptofy. I've already removed the App, so i want my account deletd. How do i do?

  • Newbie
  • I'm not interested in spptofy. I've already removed the App, so i want my account deletd. How do i do?
  • osornios
  • Spotify Star
  • 321 Views
  • 3 replies
  • 0 likes
  • Account
  • 321 Views
  • 3 replies
  • 0 likes