Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2025-02-19 1:43:32 AM
ribezaz
Spotify Star
9956 Views
3 replies
9 likes
Security

9956 Views
3 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
yesterday
ddongnyangi
Newbie
497033 Views
982 replies
112 likes
Account

497033 Views
982 replies
112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1214177 Views
119 replies
117 likes
Account

1214177 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-12-23 3:53:03 PM
Joan
Moderator
122785 Views
72 replies
12 likes
Account
Login
Premium

122785 Views
72 replies
12 likes

downloaded playlists gone

I used the free 1 week premium trial and downloaded my playlists, after the trial was gone, so was the songs. Why?

seigj
Newbie
I used the free 1 week premium trial and downloaded my playlists, after the trial was gone, so was the songs. Why?
2016-05-12 1:56:31 PM
2016-05-12 7:18:38 PM
Maxim
Spotify Star
110 Views
1 replies
0 likes
Premium

110 Views
1 replies
0 likes

Can I use my account whilst waiting for a refund?

Hi, I accidentally bought a month subscription thinking that it was a free trial (I had one two years ago and didn't realise). I've used the contact form to ask for a refund and replied to the automated email as was advised on the community. However,...

ellahubber
Newbie
Hi, I accidentally bought a month subscription thinking that it was a free trial (I had one two years ago and didn't realise). I've used the contact form to ask for a refund and replied to t...
2016-05-12 2:24:37 PM
2016-05-12 7:11:57 PM
Maxim
Spotify Star
142 Views
1 replies
0 likes
Account
Subscription

142 Views
1 replies
0 likes

Recently Played Artists not updating!

I have noticed it is not just me, my Recently Played Artists has not updated in weeks!?

1dafff
Newbie
I have noticed it is not just me, my Recently Played Artists has not updated in weeks!?
2016-05-12 6:16:13 PM
2016-05-12 6:29:42 PM
user-removed
Not applicable
166 Views
1 replies
1 likes
Account
Free
Other

166 Views
1 replies
1 likes

Cancel this ACCOUNT!

I'm being charged monthly, but when I sign in to cancel this account, it's a free one. And no customer service to contact, but you have my credit card. Got it. I'll just keep disputing the charges. This is infuriating.

Jill59
Newbie
I'm being charged monthly, but when I sign in to cancel this account, it's a free one. And no customer service to contact, but you have my credit card. Got it. I'll just keep disputing the cha...
2016-05-12 6:12:23 PM
2016-05-12 6:19:55 PM
user-removed
Not applicable
153 Views
1 replies
0 likes
Subscription

153 Views
1 replies
0 likes

Forgot email password and Spotify password

HelloReally need help ! I have forgotten my email password and also my Spotify password so if I send a password reset to my email I will not be able to access it .... Is there another way ?

tilishawilliams
Newbie
Hello Really need help ! I have forgotten my email password and also my Spotify password so if I send a password reset to my email I will not be able to access it .... Is there another way ?
2016-05-12 4:52:14 PM
2016-05-12 6:08:06 PM
LordRollin
Community Legend
247 Views
1 replies
0 likes
Account
Login

247 Views
1 replies
0 likes

Somebody is using my account, Please help

Hey I need some help on how to fix my problem, Somebody is using my Premium account while I am logged in also, I am using Spotify on windows desktop the Remdi 3 is the other user. I have tried signing out everywhere and making a new password but it d...

niallwexeire
Newbie
Hey I need some help on how to fix my problem, Somebody is using my Premium account while I am logged in also, I am using Spotify on windows desktop the Remdi 3 is the other user. I have tried ...
2016-05-12 5:04:46 PM
2016-05-12 6:06:06 PM
LordRollin
Community Legend
155 Views
1 replies
0 likes
Account
Premium
Security

155 Views
1 replies
0 likes

Old Spotify account

Hello. I think I might have had an old Spotify account that is charging my bank account and I don't know the password or email... But I want it to stop charging my account... Please help!!! I haven't heard back from any emails or Twitter.

Casofras
Newbie
Hello. I think I might have had an old Spotify account that is charging my bank account and I don't know the password or email... But I want it to stop charging my account... Please help!!! I haven't...
2016-05-12 5:09:56 PM
2016-05-12 6:02:03 PM
LordRollin
Community Legend
175 Views
1 replies
0 likes
Subscription

175 Views
1 replies
0 likes

Cant recover password - email is deleted

Hi. Trying to recover my password by using original email I once used but that email is deleted so the link is useless. Want to change email in my profile but the password is wrong. How do I change my email when I dont know my password? (logged on my...

phildy
Newbie
Hi. Trying to recover my password by using original email I once used but that email is deleted so the link is useless. Want to change email in my profile but the password is wrong. How do I...
2016-05-12 5:21:54 PM
2016-05-12 5:59:49 PM
LordRollin
Community Legend
205 Views
1 replies
0 likes
Login

205 Views
1 replies
0 likes

Solved!! Country Issue

Just like everyone else here Spotify keeps saying my country of residence is Canada. It's not. I'm from the USA. Even more baffling is the fact that I've never once left my country. I've gone to account settings and tried to change countries and it d...

Licklick1
Casual Listener
Just like everyone else here Spotify keeps saying my country of residence is Canada. It's not. I'm from the USA. Even more baffling is the fact that I've never once left my country. I've gone to acco...
2016-04-25 1:29:20 AM
2016-05-12 5:17:48 PM
osornios
Spotify Star
1124 Views
7 replies
0 likes
Account

1124 Views
7 replies
0 likes

Spotify keeps pausing !

Hello everyone !Well, it's been a week that my spotify keeps pausing whenever it feels like it. Generally on those first plays in the morning it goes well, but then suddenly it begins to pause several times on each track. Whether using or not the sma...

pomeloco
Casual Listener
Hello everyone ! Well, it's been a week that my spotify keeps pausing whenever it feels like it. Generally on those first plays in the morning it goes well, but then suddenly it begins to pause se...
2016-05-04 9:42:04 PM
2016-05-12 4:48:02 PM
osornios
Spotify Star
359 Views
3 replies
0 likes
Account
Other
Premium

359 Views
3 replies
0 likes

Von Premium auf free, wie löse ich das Problem

Normalerweise habe ich Premium aber weil meine Paypal Karte abgelaufen ist konnte die Zahlung nicht erfolgen und ich wurde auf Free umgestellt. Ich habe schon versucht dies zu korrigieren und Spotify Geld von meinem Paypal Konto abbuchen lassen. Jede...

Waschita
Newbie
Normalerweise habe ich Premium aber weil meine Paypal Karte abgelaufen ist konnte die Zahlung nicht erfolgen und ich wurde auf Free umgestellt. Ich habe schon versucht dies zu korrigieren und Spotify...
2016-05-12 4:07:33 PM
2016-05-12 4:12:08 PM
Nico
Community Legend
302 Views
1 replies
0 likes
Account
Free
Premium

302 Views
1 replies
0 likes

When going one to Spotify it keeps going off

When I going one to SpotifyIt keep going back off........Can't get it to stay onCan't get it to stay one

colinwalpole
Casual Listener
When I going one to Spotify It keep going back off........ Can't get it to stay on Can't get it to stay one
2016-05-12 3:03:54 PM
2016-05-12 3:57:59 PM
Nico
Community Legend
222 Views
4 replies
0 likes
Other

222 Views
4 replies
0 likes

Charged twice

I purchased a Spotify Student subscription and my bank statement shows a charge of $4.99 twice. Who would be the right person to get clarification on this please? I have attached a screenshot with this post. Thanks!

22gjv5jhibzlsis
Newbie
I purchased a Spotify Student subscription and my bank statement shows a charge of $4.99 twice. Who would be the right person to get clarification on this please? I have attached a screenshot with th...
2016-05-12 6:59:59 AM
2016-05-12 2:30:25 PM
Parky1007
Casual Listener
241 Views
4 replies
0 likes
Account
Premium
Subscription

241 Views
4 replies
0 likes

Premium but with no benidets

So I know a while back I signed up for the free three month trial. But I also thought I canceled it. It looked as though I was still being charged for it, even though I wasn't getting any of the benefits of being a premium member. I went to subscript...

adacyczyn
Casual Listener
So I know a while back I signed up for the free three month trial. But I also thought I canceled it. It looked as though I was still being charged for it, even though I wasn't getting any of the bene...
2016-05-12 3:59:26 AM
2016-05-12 2:21:17 PM
adacyczyn
Casual Listener
173 Views
2 replies
0 likes
Account
Other
Premium
Subscription

173 Views
2 replies
0 likes

Solved!! I can't change the country on an account

I upgraded to the family plan and I'm trying to invite my mother. I created her an account using spotify new zealand, but it's set the country in the US. I am unable to change the country in account settings. When I click the drop-down list there are...

JRR26
Casual Listener
I upgraded to the family plan and I'm trying to invite my mother. I created her an account using spotify new zealand, but it's set the country in the US. I am unable to change the country in account ...
2016-05-12 11:15:44 AM
2016-05-12 11:45:40 AM
user-removed
Not applicable
323 Views
2 replies
0 likes
Account

323 Views
2 replies
0 likes

Bought premium, charged; account not premium.

Title.I've emailed support waiting on reply but it is very frustrating.Used UNIDAYS 50% off for students.

Kitarthur
Newbie
Title. I've emailed support waiting on reply but it is very frustrating. Used UNIDAYS 50% off for students.
2016-05-12 10:21:13 AM
2016-05-12 10:33:36 AM
MattSuda
Spotify Star
120 Views
1 replies
0 likes
Premium

120 Views
1 replies
0 likes

Can't redeem code

There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it This is what my subscription page says: You have got an active subscription.You su...

labuschinpotify
Casual Listener
There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it 😞 This is what my s...
2012-09-25 3:51:22 PM
2016-05-12 9:42:36 AM
Muhammad-Akber
Newbie
1393 Views
3 replies
1 likes

1393 Views
3 replies
1 likes

Device password email not being sent

Hi,I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the "set password" email to myself, which always says it's been sent to my email address, but I have nothing in my inbox or junk...

Modseq
Music Fan
Hi, I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the "set password" email to myself, which always says it's been sent to m...
2016-05-10 2:01:35 PM
2016-05-12 9:14:12 AM
Modseq
Music Fan
389 Views
6 replies
0 likes
Other

389 Views
6 replies
0 likes

Account issue

Hi,I forgot my account in Spotify. I have a subscription but i logged out the account then i logged in my previous account that has no subscription

Cateeh
Newbie
Hi, I forgot my account in Spotify. I have a subscription but i logged out the account then i logged in my previous account that has no subscription
2016-05-11 10:14:11 AM
2016-05-12 9:12:34 AM
Modseq
Music Fan
437 Views
5 replies
0 likes
Account

437 Views
5 replies
0 likes

I paid and I can't use my premium account

I already change my pay method and I receive a message of my bank that the charge was made, but in the page of spotify said that they didn't make the transaction.When I enter to spotify said that my premium suscription is in pause. Can you help me?, ...

Lizz04
Newbie
I already change my pay method and I receive a message of my bank that the charge was made, but in the page of spotify said that they didn't make the transaction. When I enter to spotify said that m...
2016-03-08 3:58:18 AM
2016-05-12 8:17:02 AM
Momosan
Newbie
304 Views
2 replies
0 likes
Premium
Subscription

304 Views
2 replies
0 likes

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