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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413610 Views
  • 965 replies
  • 108 likes
  • Account
  • 413610 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180559 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180559 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101264 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101264 Views
  • 68 replies
  • 10 likes

Reopening closed account

Hi everyone!I closed my account because I thought I wasn't using it enough..but I miss it already!I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify doesn't work when I try to create an account it says emai...

  • Newbie
  • Hi everyone! I closed my account because I thought I wasn't using it enough..but I miss it already! I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify do...
  • osornios
  • Spotify Star
  • 674 Views
  • 1 replies
  • 1 likes
  • Account
  • 674 Views
  • 1 replies
  • 1 likes

Deactivated facebook

I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want to have to deactivate this account and start all ove...

  • Newbie
  • I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want t...
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Subscription changed but I don't recall asking for it.

Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it wouldn't let me play anything, it kept skipping all son...

  • Casual Listener
  • ...  How do I have this investigated other than on a public board?
  • aiellas
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 271 Views
  • 2 replies
  • 0 likes

Account is being compromised. Need help

I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help.Got an email that my account email was changed, but I didn't do it. Luckily I can still access my account via Facebook. I opened the app on my phone w...

  • Newbie
  • I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help. Got an email that my account email was changed, but I didn't do it. Luckily I can still access ...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Security
  • 181 Views
  • 1 replies
  • 0 likes

Email address has been changed! ?hacked

The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!

  • Casual Listener
  • The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!
  • LordRollin
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 548 Views
  • 1 replies
  • 0 likes

Only Family Plan offer showing

I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without my playlists and preiumum for over a week now and Sp...

  • Newbie
  • I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without m...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Spotify and Facebook email problems

Hello, hopefully this won't be too confusing for you guys to help me with! So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is the account I actually use with all my playlists on it which is...

  • Casual Listener
  • Hello, hopefully this won't be too confusing for you guys to help me with!  So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is t...
  • Jake
  • Roadie
  • 743 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 743 Views
  • 5 replies
  • 0 likes

Cards not being accepted

I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected as both cards were cancelled. I logged on and tried...

  • Casual Listener
  • I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected ...
  • osornios
  • Spotify Star
  • 418 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 418 Views
  • 7 replies
  • 0 likes

issue with logging into the Desktop application

There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials. I've been falling back on my iPhone app and the web app but would really love to be able to get back t...

  • Casual Listener
  • There's been an ongoing issue with Spotify account/Desktop application where it suddenly won't let me log-in using my Facebook account credentials.  I've been falling back on my iPhone app ...
  • mjSides
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 215 Views
  • 2 replies
  • 0 likes

Music is CONSTANTLY pausing.

I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). This is very frustrating when trying to workout or ...

  • Casual Listener
  • I have a Galaxy s6. There is an ongoing problem with my playlists pausing after one or two songs and even in the middle of a song. I have to literally go into the app to resume playing the song (s). ...
  • MrsSiler05
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 220 Views
  • 2 replies
  • 0 likes

Discover Weekly Playlist in French

Device:(a) Moto X, (b) iPhone 5s, (c) Windows Operating System Version:(a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro Spotify Version:(a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0.20.101.ge6957e14 Description:My Discover Weekly playlist shows up in Frenc...

Découvertes de la semaine.png
  • Casual Listener
  • Device: (a) Moto X, (b) iPhone 5s, (c) Windows   Operating System Version: (a) Android 5.1, (b) iOS 9.2.1, (c) Windows 7 Pro   Spotify Version: (a) 4.5.0.820, (b) 4.8.0.1085, (c) 1.0...
  • ffrreeeekk
  • Casual Listener
  • 858 Views
  • 4 replies
  • 3 likes
  • Android
    Desktop
    iOS
  • 858 Views
  • 4 replies
  • 3 likes

My premium account changed into free

Dear Sir/Mrs My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not been charged in april. The was no problem with the cash limit...

  • Newbie
  • Dear Sir/Mrs   My premium account changed into free. How come? I have the account for years. Usuallly the subscription is charged to my creditcard at the 6th day of the month, but it has not b...
  • paezbrendan
  • Newbie
  • 395 Views
  • 1 replies
  • 1 likes
  • Account
  • 395 Views
  • 1 replies
  • 1 likes

Hacked? Weird e-mail address, password doesn't work, credit card is being charged.

Hi, I have many problems but maybe they are all connected. First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us I never had such an email address nor used it to register with spotify (I registered via faceboo...

  • Newbie
  • Hi,    I have many problems but maybe they are all connected.   First of all, my profile shows an email that I have nothing to do with: nilokom023@teleworm.us   I never...
  • Jayb72
  • Community Legend
  • 894 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 894 Views
  • 4 replies
  • 0 likes

Can't log in (been trying for 4 days now)

So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and log back in, not I'm getting an error message saying ...

  • Casual Listener
  • So on Monday for some reason my Spotify was not playing music because I was not connected to an internet source (which I was) and I am a premium account holder. So I decided to try and log out and lo...
  • Jake
  • Roadie
  • 304 Views
  • 5 replies
  • 0 likes
  • Account
  • 304 Views
  • 5 replies
  • 0 likes

Canada - Rogers Family Plan with Spotify Premium - Account Problems

HiSo I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is now the username associated with my phone number. Now, ...

  • Newbie
  • Hi So I have a family plan with rogers that gives me access to a spotify premium account. My mom tried to set mine up but it registered my username as a 20+ character alphanumeric string. This is no...
  • GrumpyCat7493
  • Casual Listener
  • 579 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 579 Views
  • 2 replies
  • 0 likes

Charged for Monthly and Annual Membership

Hello Spotify Team, I wasnt sure where to reach out to for assistance, so i hope this is the right place. I noticed I was charged twice on my bill for April. Once $11.29 CAD then $135.46CAD two days later. I dont understand why i would be charged for...

  • Casual Listener
  • Hello Spotify Team,   I wasnt sure where to reach out to for assistance, so i hope this is the right place.   I noticed I was charged twice on my bill for April. Once $11.29 CAD then $1...
  • Huda1
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 226 Views
  • 2 replies
  • 0 likes

I am so sick of spotify **bleep**ing me over

I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**ing musicAs of today I am cancelling my spotify accou...

  • Regular
  • I am so fusion sick of spotify it deletes all my paylists off my phone by itself it just undownloads 1.5 gigabytes of music on its own forcing me,to waste ALL of my data to redownload the **bleep**in...
  • cha0tix41
  • Regular
  • 235 Views
  • 3 replies
  • 0 likes
  • Other
  • 235 Views
  • 3 replies
  • 0 likes

Account hacked and email changed

I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare regarding the issue and they stated that the accounts t...

  • Casual Listener
  • I have a premium account under a different username. I got an email this morning stating that the email address has changed. Now I cant sign in to any devices. I have reached out to @spotifycare rega...
  • gnovella16
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Problem with Subscription

Hello: I payed for the Student Subscription but I forgot to fill the requirements and there still charging me for the subscription. How can I continue the filling of requirements without having to pay again the subscription?? Thank you for your help ...

  • Newbie
  • Hello:   I payed for the Student Subscription but I forgot to fill the requirements and there still charging me for the subscription.   How can I continue the filling of requirements wi...
  • gnovella16
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 1 replies
  • 0 likes

upgrade premium account error

i am trying to upgrade my account to premium and when i fill in my credit card detail i saw this meessage. "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method...

  • Casual Listener
  • i am trying to upgrade my account to premium and when i fill in my credit card detail i saw this meessage.   "Oops, seems your card or payment provider is having a bad day. Don't worry, no mon...
  • vincekan
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 2 replies
  • 0 likes