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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293592 Views

529 replies

34 likes

Account
Free
  • 293592 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13733 Views

6 replies

11 likes

Security
  • 13733 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541875 Views

990 replies

115 likes

Account
  • 541875 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129747 Views

74 replies

12 likes

Account
Login
Premium
  • 129747 Views
  • 74 replies
  • 12 likes

Unable to login

Hi,I am new to Spotify. I got a 6 months subscription of Spotify with a Vodafone plan.I have activated the subscription but I am unable to login into the app. It's giving me an error saying incorrect username or password. Tried resetting the password...

Casual Listener

Hi, I am new to Spotify. I got a 6 months subscription of Spotify with a Vodafone plan. I have activated the subscription but I am unable to login into the app. It's giving me an error saying i...

jonasherdegen

Community Legend

282 Views

1 replies

0 likes

Account
Login
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Account have been hacked

Hello, My boyfriends account have been hacked, and at the moment we can't even log in.Would like to get some help with this, have already sent a costumers support, but haven't got any answer.He wants to use what he have payed for, either we get help ...

Casual Listener

Hello,   My boyfriends account have been hacked, and at the moment we can't even log in. Would like to get some help with this, have already sent a costumers support, but haven't got any answ...

babychoklad

Casual Listener

366 Views

4 replies

0 likes

Account
  • 366 Views
  • 4 replies
  • 0 likes

Problem with Spotify account authorization on Sonos iphone app

Hi all,I bought a Spotify premium account to play music on my Sonos appliance.When I try to access Spotify by mean of iphone Sonos app it tells me that I need to re-authorize Soptify account. Then I'm redirected to an URL that asks me to access to sp...

Casual Listener

Hi all, I bought a Spotify premium account to play music on my Sonos appliance. When I try to access Spotify by mean of iphone Sonos app it tells me that I need to re-authorize Soptify account.&nbs...

erpenna

Casual Listener

1102 Views

3 replies

0 likes

Login
  • 1102 Views
  • 3 replies
  • 0 likes

Please cancel my subscription

Hi i cancled my subscription, because i would like to link my Spotify Account with Telekom. My subscription Should end by 29.4.2016 But now i Got 30 days extra please cancel my subscription and Set my Account to a free Account.Thank You in advance

Regular

Hi i cancled my subscription, because i would like to link my Spotify Account with Telekom. My subscription Should end by 29.4.2016 But now i Got 30 days extra please cancel my subscription and Set m...

Just_peter

Regular

941 Views

11 replies

0 likes

Account
Free
Other
Premium
  • 941 Views
  • 11 replies
  • 0 likes

I cant login

I cant login with my Facebook account says my username and password is incorrect

Newbie

I cant login with my Facebook account says my username and password is incorrect

anjieeeeeeeeee

Roadie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Remove devices

So i just recently broke up with my girlfriend because she cheated on me...anyways i want to remove my spotify from her phone so she cant use it at all or log in...i changed the password and i see she can still go on i just want my device because i p...

Newbie

So i just recently broke up with my girlfriend because she cheated on me...anyways i want to remove my spotify from her phone so she cant use it at all or log in...i changed the password and i see sh...

anjieeeeeeeeee

Roadie

197 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Subscription Renewal, Studying Abroad

Hello, I currently am a student at the University of Mississippi and am doing a year of study abroad in Germany. I received an email telling me to renew my student subscription. I went to do so and even got to the portion where I am to login in throu...

Casual Listener

Hello,    I currently am a student at the University of Mississippi and am doing a year of study abroad in Germany. I received an email telling me to renew my student subscription. I went...

swcolema

Casual Listener

518 Views

2 replies

0 likes

Subscription
  • 518 Views
  • 2 replies
  • 0 likes

vodafone connecting issue to premium

Hi, I have signed up to the vodafone red package and no matter how hard I try it will not let me connect to my spotify account (I have cancelled my normal premium but no luck), vodafone are no help....I keep getting the same message, we could not con...

Casual Listener

Hi, I have signed up to the vodafone red package and no matter how hard I try it will not let me connect to my spotify account (I have cancelled my normal premium but no luck), vodafone are no help.....

kingtubby1

Casual Listener

243 Views

2 replies

0 likes

Account
Premium
Subscription
  • 243 Views
  • 2 replies
  • 0 likes

Solved!! Spotify and school use

Hello we want to use spotify in our school. I read that we can't use this as mentioned in the user agreement, but our school pays SABAM rights to listen to music in our school. Is this then possible or not ?Or what is the exact reason we can't use in...

Newbie

Hello we want to use spotify in our school. I read that we can't use this as mentioned in the user agreement, but our school pays SABAM rights to listen to music in our school.  Is this then po...

GoToSchoolReal

Casual Listener

6159 Views

4 replies

0 likes

Subscription
  • 6159 Views
  • 4 replies
  • 0 likes

Starbucks free 3 month Premium

I qualify for the free 3 months Starbucks Premium but when I click through the link it says that I do not qualify. I also did not receive a rewards code to enter. Can you help ?

Newbie

I qualify for the free 3 months Starbucks Premium but when I click through the link it says that I do not qualify. I also did not receive a  rewards code to enter. Can you help ?  

anjieeeeeeeeee

Roadie

662 Views

1 replies

0 likes

Premium
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Need help please

So I've been paying every month $9.99 and it's saying I'm a free member. I've uninstalled the app and reinstalled it.Now I can't remember what my username/email is.I noticed there is no phone number to contact anybody which is quite irritating!

Casual Listener

So I've been paying every month $9.99 and it's saying I'm a free member. I've uninstalled the app and reinstalled it.Now I can't remember what my username/email is.I noticed there is no phone number ...

user-removed

Not applicable

370 Views

3 replies

0 likes

Premium
  • 370 Views
  • 3 replies
  • 0 likes

How to stop payment

How do i cancel Spotify i have followed every thing on the app but they just keep take money out of my account. I'm in need of how to make contact with spotify my next step is with the bank and department of far trading. Then the news I'm so angry i ...

Newbie

How do i cancel Spotify i have followed every thing on the app but they just keep take money out of my account. I'm in need of how to make contact with spotify my next step is with the bank and depar...

anjieeeeeeeeee

Roadie

1637 Views

3 replies

0 likes

Subscription
  • 1637 Views
  • 3 replies
  • 0 likes

empty slot in the family program

I have an empty slot under my spotify family subscription and do not know how to delete it. I am getting charged an extra 5 dollars every month and it needs to stop

Newbie

 I have an empty slot under my spotify family subscription and do not know how to delete it. I am getting charged an extra 5 dollars every month and it needs to stop

Maxim

Spotify Star

969 Views

1 replies

0 likes

Subscription
  • 969 Views
  • 1 replies
  • 0 likes

Unable to login please help!!

Hi guys,I am new to Spotify. Just got a six months subscription. I installed the app and tried to login but it wouldn't let me. Keeps on giving me the error message that the username or password are incorrect. Whereas when I log in on my PC, it works...

Casual Listener

Hi guys, I am new to Spotify. Just got a six months subscription. I installed the app and tried to login but it wouldn't let me. Keeps on giving me the error message that the username or password ...

Maxim

Spotify Star

190 Views

1 replies

0 likes

Account
Premium
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Privacy

Good night, my cuestion is if all the members in a family plan can see the other members or only the administrator. Thank u.

Newbie

Good night, my cuestion is if all the members in a family plan can see the other members or only the administrator. Thank u.

DasPeter

Community Legend

228 Views

1 replies

0 likes

Premium
  • 228 Views
  • 1 replies
  • 0 likes

I would like to permanently delete my account.

Hi I would like to permanently delete my account but was not able to fill the form (I suppose because I don't have facebook or twitter). Could you help me to sort this out? The username is victorelisi so is the email account victorelisi@gmail.com. Th...

Casual Listener

Hi   I would like to permanently delete my account but was not able to fill the form (I suppose because I don't have facebook or twitter). Could you help me to sort this out? The username is v...

user-removed

Not applicable

247 Views

3 replies

0 likes

Account
  • 247 Views
  • 3 replies
  • 0 likes

Change countries

I moved from the UK to Australia a couple of months ago. I have now changed my payment method twice and both times it has continued to charge my UK card and not switched to the Australian one. It says "the changes will be reflected in the next month'...

Casual Listener

I moved from the UK to Australia a couple of months ago. I have now changed my payment method twice and both times it has continued to charge my UK card and not switched to the Australian one. It say...

user-removed

Not applicable

371 Views

5 replies

0 likes

Account
Subscription
  • 371 Views
  • 5 replies
  • 0 likes

I can't log in to my account

I use to have my account stevensaa2 and I canceled my premium on it today and ever since that it logged me out and has been saying that my account does not exist I want to know how I can recover it is I had all my songs and playlist already on it

Newbie

I use to have my account stevensaa2 and I canceled my premium on it today and ever since that it logged me out and has been saying that my account does not exist I want to know how I can recover it i...

MaryC1

Spotify Legend

223 Views

1 replies

0 likes

Login
  • 223 Views
  • 1 replies
  • 0 likes

Student account, new bank details

So I have a Student premium account, which hasnt run out yet and i have recently changed banks. I have gone on to change my bank details but it says i do not have a premium account anymore, and so cannot change my details. I then decided to try and j...

Newbie

So I have a Student premium account, which hasnt run out yet and i have recently changed banks. I have gone on to change my bank details but it says i do not have a premium account anymore, and so ca...

MaryC1

Spotify Legend

218 Views

1 replies

0 likes

Account
Premium
Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Gift Card Redemption -- Still being charged monthly fee

Hi everyone --- I am a current Spotify premium subscriber. Earlier this year, my wife gifted me nine months of Spotify premium gift cards and I redeemed them about two months ago. Since then, I've still incurred monthly charges to my Paypal account. ...

Newbie

Hi everyone ---    I am a current Spotify premium subscriber. Earlier this year, my wife gifted me nine months of Spotify premium gift cards and I redeemed them about two months ago. Sinc...

pbmanville

Newbie

221 Views

1 replies

0 likes

Account
Premium
  • 221 Views
  • 1 replies
  • 0 likes