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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187204 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187204 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Moved countries 2 years ago. Now lost Premium status and can't use my CC details anymore.

Hi, I am Dutch (born in The Netherlands) and 2 years ago I decided to move houses just across the border, to Belgium. I still very much work and spend most of my time in The Netherlands. I never thought of updating my Spotify account accordingly, and...

  • Newbie
  • Hi,   I am Dutch (born in The Netherlands) and 2 years ago I decided to move houses just across the border, to Belgium. I still very much work and spend most of my time in The Netherlands. I n...
  • kbrooksc
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

Is it possible to see new Albums of the Artists i follow in the notification box?

I have 200 artists i follow but i only get a notification like once a month. Today i saw that artists i follow do have released albums and i wasnt able to see it anywhere. So is there any possibilty of seeing all the new releases of followed artists ...

  • Newbie
  • I have 200 artists i follow but i only get a notification like once a month. Today i saw that artists i follow do have released albums and i wasnt able to see it anywhere. So is there any possibilty ...
  • LordRollin
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Other
  • 172 Views
  • 1 replies
  • 0 likes

Log In Email now dead --- cannot remember password, cannot reset

The email address linked to my current premium account was a work based email and has since been deleted by my old employer. I cannot remember the password to this account and I cannot access the now deleted email address to change the password. I ca...

  • Newbie
  •   The email address linked to my current premium account was a work based email and has since been deleted by my old employer. I cannot remember the password to this account and I cannot access...
  • LordRollin
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Cannot Change Country

I'm trying to change my country. I've never been outside of the US or used a proxy, and I don't even live near the Canadian border. Yet, Spotify continually identifies me as Canadian and won't let me swap to the USA as my country, giving me a neveren...

  • Newbie
  • I'm trying to change my country. I've never been outside of the US or used a proxy, and I don't even live near the Canadian border. Yet, Spotify continually identifies me as Canadian and won't let me...
  • LordRollin
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 136 Views
  • 1 replies
  • 0 likes

My emial is no longer associated with my account.

TL;DR: My email is no longer associated with my account but I can still access it if I disconnect from the internet before it kicks me out.This problem started yesterday (April 22)I noticed I was logged out of Spotify on my (Android) mobile, but I no...

  • Newbie
  • TL;DR: My email is no longer associated with my account but I can still access it if I disconnect from the internet before it kicks me out. This problem started yesterday (April 22) I noticed I was...
  • kbrooksc
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Playstation spotify - can't get the 2 month trial

I've NEVER had spotify preium at all, so when I saw that there was a trial for playstation users, I was on board. After linking everything, and proceeding to the checkout screen, upon confirming to pay the $2 fee, it would not go through. I want to a...

  • Newbie
  • I've NEVER had spotify preium at all, so when I saw that there was a trial for playstation users, I was on board. After linking everything, and proceeding to the checkout screen, upon confirming to p...
  • LordRollin
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 378 Views
  • 1 replies
  • 0 likes

2 accounts with same credit card

Hi, i have 2 accounts using the same credit card, can i use the family plan here or i have to cancel one?

  • Newbie
  • Hi, i have 2 accounts using the same credit card, can i use the family plan here or i have to cancel one?
  • LordRollin
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 332 Views
  • 1 replies
  • 0 likes

being charged

I am being charged every month on a subscription i dont have ive checked on my account and i am not subscribe i am loosing money for about 6 months

  • Visitor
  • I am being charged every month on a subscription i dont have ive checked on my account and i am not subscribe i am loosing money for about 6 months
  • user-removed
  • Not applicable
  • 292 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 292 Views
  • 4 replies
  • 0 likes

Notifications not working

Hey, Since almost 2 weeks, I am not getting any notifications about new albums published by the artists I followed. I was not sure until today, during which I saw that the new A$AP Ferg album was available on Spotify. I didn't got any notification ab...

  • Casual Listener
  • Hey, Since almost 2 weeks, I am not getting any notifications about new albums published by the artists I followed. I was not sure until today, during which I saw that the new A$AP Ferg album was ava...
  • KatesHere
  • Community Legend
  • 766 Views
  • 1 replies
  • 0 likes
  • Other
  • 766 Views
  • 1 replies
  • 0 likes

can't change my country

Hi, I have a problem. I moved from Germany to Santiago de Chile. I want to use still my free account but I can't change my country without paying. Can you help me?

  • Casual Listener
  • Hi, I have a problem. I moved from Germany to Santiago de Chile. I want to use still my free account but I can't change my country without paying. Can you help me?    
  • plumtree98
  • Newbie
  • 948 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Other
  • 948 Views
  • 3 replies
  • 0 likes

Solved!! Paiement Spotify avec une maestro

Bonjour depuis 3 ans je paies mon abonnement en prélèvement avec ma carte de Credit maestro et il y a deux mois Jai recu un message disant que le paiement n'a pas marché il m'on annule mon compte et quznd je veux me réabonner je saisi les kumero de m...

  • Casual Listener
  • Bonjour depuis 3 ans je paies mon abonnement en prélèvement avec ma carte de Credit maestro et il y a deux mois Jai recu un message disant que le paiement n'a pas marché il m'on annule mon compte et ...
  • fpamela
  • Casual Listener
  • 6500 Views
  • 2 replies
  • 0 likes
  • Premium
  • 6500 Views
  • 2 replies
  • 0 likes

Reduce Family Plan

I'm paying for me and two family member with the Family plan. How to I go back to paying for just me and one member more?Maybe for my nephew and wife but wife can't change country and has to continue with her own account.Thanks!

  • Casual Listener
  • I'm paying for me and two family member with the Family plan. How to I go back to paying for just me and one member more? Maybe for my nephew and wife but wife can't change country and has to contin...
  • KatesHere
  • Community Legend
  • 421 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 421 Views
  • 3 replies
  • 0 likes

Gift card used in wrong account

Hi, I bought a gift card for a 6 month Premium subscription and introduced to code by mistake in the wrong account. Is there a way in can transfer this suscription to another account? Or cancel my subscription and reintroduce the code into another ac...

  • Newbie
  • Hi, I bought a gift card for a 6 month Premium subscription and introduced to code by mistake in the wrong account.  Is there a way in can transfer this suscription to another account? Or cance...
  • Maxim
  • Spotify Star
  • 903 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 903 Views
  • 1 replies
  • 1 likes

Can't log in account

Hi guys In desperate need of help. So i can't login to my spotufy premuim account. Every time I try resetting the password with email it says linked to fb acount.... which the account isn't linked to anymore. I don't remeber my spotify usernam either...

  • Newbie
  • Hi guys   In desperate need of help. So i can't login to my spotufy premuim account. Every time I try resetting the password with email it says linked to fb acount.... which the account isn't ...
  • MaryS
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

no button for deleting premium

so i want to sign out for premium from my account because i think it is too expensive but the button is not there where the help page says it is. i want to sign out premium from my account before the 29th because then i have to pay again. please help...

  • Casual Listener
  • so i want to sign out for  premium from my account because i think it is too expensive but the button is not there where the help page says it is. i want to sign out premium from my account befo...
  • osornios
  • Spotify Star
  • 310 Views
  • 4 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 310 Views
  • 4 replies
  • 0 likes

Premium account appears to have reverted to free

My premium account has rverted to free. I have not insutrcted spotify to do this, as far as I know. Presumably I just need to reset my account to premium. Does anyone know why this would happen.

  • Newbie
  • My premium account has rverted to free.  I have not insutrcted spotify to do this, as far as I know.  Presumably I just need to reset my account to premium.  Does anyone know why this ...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Someone changed my email account

Please someone hacked my original account and i need it back, i dont know why spotifty does not have an online chat support or smth like that

  • Newbie
  • Please someone hacked my original account and i need it back, i dont know why spotifty does not have an online chat support or smth like that    
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Security
  • 181 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hello, I need help, Can you turn off the auto-renewall on the sit the spotify?

  • Casual Listener
  • Hello, I need help, Can you turn off the auto-renewall on the sit the spotify?
  • osornios
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 295 Views
  • 3 replies
  • 0 likes

Playlists and strange music

Recently strange music kept playing without me telling it to on my phone and my playlists just disappeared as I was listening on my iPhone app - I logged out - forgot and changed my password - what other precautions should I take and can I get my pla...

  • Newbie
  • Recently strange music kept playing without me telling it to on my phone and my playlists just disappeared as I was listening on my iPhone app - I logged out - forgot and changed my password - what o...
  • ajmitchell
  • Newbie
  • 310 Views
  • 3 replies
  • 0 likes
  • Security
  • 310 Views
  • 3 replies
  • 0 likes