Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383308 Views
  • 918 replies
  • 107 likes
  • Account
  • 383308 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166536 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166536 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97145 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97145 Views
  • 68 replies
  • 10 likes

Problems changing to Vodafone Package

Hi there.I recently got a new phone contract which includes Spotify Premium being covered by my provider (Vodadone).I already have Spotify Premium, and Vodafone advised that this would not be an issue, that if I connect my account it will cover the m...

  • Newbie
  • Hi there. I recently got a new phone contract which includes Spotify Premium being covered by my provider (Vodadone). I already have Spotify Premium, and Vodafone advised that this would not be an ...
  • kbrooksc
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium
  • 239 Views
  • 1 replies
  • 0 likes

Joining a Spotify family account from premium.

Is it right that Spotify is blocking me from joining my girlfriends spotify family account because I've up until now been a paying premium customer?

  • Newbie
  • Is it right that Spotify is blocking me from joining my girlfriends spotify family account because I've up until now been a paying premium customer?
  • kbrooksc
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 356 Views
  • 1 replies
  • 0 likes

Spotify skips songs iMac

This week suddenly Spotify skips tracks in playlist and in albums that are listed in Spotify.This happened on my iPhone and iMac.I reinstalled on both devices, the iPhone problem is solved but the iMac keeps skipping certain songs.Any solutions?Spoti...

  • Casual Listener
  • This week suddenly Spotify skips tracks in playlist and in albums that are listed in Spotify. This happened on my iPhone and iMac. I reinstalled on both devices, the iPhone problem is solved but th...
  • kbrooksc
  • Community Legend
  • 183 Views
  • 2 replies
  • 0 likes
  • Premium
  • 183 Views
  • 2 replies
  • 0 likes

Payment Paused

I recieved a message that said Premium pausedYour last payment didn't work. Continue listening with Premium by adding a new payment method.Even though I was still charged on my end, any help?

  • Newbie
  • I recieved a message that said  Premium paused Your last payment didn't work. Continue listening with Premium by adding a new payment method. Even though I was still charged on my end, any he...
  • kbrooksc
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Subscription

I forgot my account username but I'm still being charged 9.99 a month. I don't really use it anymore is there anyway to delete my subscription?The email I thought I used isn't working. And I have like 3 different spotify accounts because I kept forge...

  • Newbie
  • I forgot my account username but I'm still being charged 9.99 a month. I don't really use it anymore is there anyway to delete my subscription? The email I thought I used isn't working. And I have...
  • kbrooksc
  • Community Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 113 Views
  • 1 replies
  • 0 likes

Un-able to access my Facebook which got hacked and now no longer able to access to Spotify

Okay so not long ago, my Facebook account was hacked and I had my paid Spotify premium account linked through it as I went "login with Facebook" now I am not able to access it at all as the hackers has changed the email and sercirity questions and no...

  • Newbie
  • Okay so not long ago, my Facebook account was hacked and I had my paid Spotify premium account linked through it as I went "login with Facebook" now I am not able to access it at all as the hackers h...
  • kbrooksc
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Weird thiings after switching country.

Hi! I`ve subsribed to Spotify in Hungary a while ago and saved a lot of tracks to my songs folder by hitting the plus sign, but after I moved to London, UK and switched my account to a UK account all of my songs are gone and wierder than that I`ve go...

  • Newbie
  • Hi!   I`ve subsribed to Spotify in Hungary a while ago and saved a lot of tracks to my songs folder by hitting the plus sign, but after I moved to London, UK and switched my account to a UK ac...
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Upgraded with Spotify Student Discount

Hey, can somebody from the Spotify team help me out with this? -This past weekend, as I saw my three months of Spotify Premium coming to an end, I decided to subscribe for a year after seeing the Spotify Student Discount. I went through with the subs...

  • Newbie
  • Hey, can somebody from the Spotify team help me out with this? - This past weekend, as I saw my three months of Spotify Premium coming to an end, I decided to subscribe for a year after seeing the...
  • kbrooksc
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Unlink fb account

I've looked at posts here for unlinking a facebook account and I saw in the help section about how to unlink... the only problem is that there's not an unlink button when I go into Edit Preferences. I think I created my spotify account with my facebo...

  • Newbie
  • I've looked at posts here for unlinking a facebook account and I saw in the help section about how to unlink... the only problem is that there's not an unlink button when I go into Edit Preferen...
  • kbrooksc
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 123 Views
  • 1 replies
  • 0 likes

MY ACCOUNT COMPROMISED

My account was compromised and they deleted some playlists and I got logged off. I can't save offline anymore because 3 other users are on from different countries. My account was definitely leaked. I changed the password but I still can't recover pl...

  • Newbie
  • My account was compromised and they deleted some playlists and I got logged off. I can't save offline anymore because 3 other users are on from different countries. My account was definitely leaked. ...
  • 78 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 78 Views
  • 0 replies
  • 0 likes

My creditcard has been high jacked - waiting for new one but my payment to Spotify can't go through

I get the messade that you can't get debut me of my monthly payment. My creditcard has Bern high jacked and I'm waiting on my new vars. Also,I'm abroad and I won't be able to change creditcard nr until I'm home (earliest 20160306). Ok to wait with ch...

  • Casual Listener
  • I get the messade that you can't get debut me of my monthly payment. My creditcard has Bern high jacked and I'm waiting on my new vars. Also,I'm abroad and I won't be able to change creditcard nr unt...
  • massingbrass
  • Casual Listener
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
  • 94 Views
  • 1 replies
  • 0 likes

My account has been hacked/blocked

Hello, I was using Spotify normally just yesterday, but when I tried to start the app on my phone today it prompted my login credentials. But the app gave me an error number 3 and said that the login information was wrong, which were just working yes...

  • Newbie
  • Hello, I was using Spotify normally just yesterday, but when I tried to start the app on my phone today it prompted my login credentials. But the app gave me an error number 3 and said that the login...
  • 185 Views
  • 0 replies
  • 0 likes
  • Login
    Security
  • 185 Views
  • 0 replies
  • 0 likes

Wrong Song Title

I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title?

  • Casual Listener
  • I noticed that on the Bee Gees' To Whom It May Concern album, the second track, "We Lost the Road" is titled "Haunted House." Is there a way to change the title? 
  • penna29
  • Casual Listener
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

Student discount but just paid full price for a month

Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to a student account will it debit me another £4.99 or...

  • Newbie
  • Hi I've just paid for a months suspcription, after having 3 months for 99p. Didn't realise it was 3 months already and the payment went out of my paypal account the other day. If i was to sign up to ...
  • MattSuda
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Paid for premium but my subscription is still on FREE, how to fix this?

I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access my playlists since I can't put it in offline mode be...

  • Newbie
  • I paid for a 6 months premium via Metrobank direct to Dragonpay and reeived an email that says they received my payment and my status is SUCCESS. But why is my account still in FREE? I can't access m...
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium
  • 171 Views
  • 1 replies
  • 0 likes

Free songs

I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pissed off,,,****heads,,Taylor Swift was right!!!!

  • Newbie
  • I started the 3 month .99 cents,,ok,,,so my 3 months run out and half the free songs in my collection won't play,,over half the songs liked from radio won't play...really dissapointed and ******* pis...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Other
  • 127 Views
  • 1 replies
  • 0 likes

All account information deleted

Hey people, Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and logged in again and I don't have any songs that I used to lis...

  • Newbie
  • Hey people,   Yesterday I logged into my spotify account and all my songs and playlists were deleted. Then, today morning I was logged out of all the devices. Then, I changed my password and l...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 127 Views
  • 1 replies
  • 0 likes

Dar de baja suscripcion

Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c el. Como puedo hacer para darme de baja. espero pu...

  • Newbie
  • Hola, estoy pagando con mi tarjeta de credito a un tercero (otra persona) spotify y ya no quiero hacerlo más. La cuestion es que desconozco el email y contraseña que esta usa y ya no tengo contacto c...
  • MattSuda
  • Spotify Star
  • 491 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 491 Views
  • 1 replies
  • 0 likes

Locked out of my premium account no access to email

I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn't want to get in trouble for work. Now I have no wa...

  • Newbie
  • I upgraded to spotify premium on my work computer and did not realize that I was signed in to spotify using my old work email address. I disabled the facebook connection on my desktop because I didn'...
  • MattSuda
  • Spotify Star
  • 1522 Views
  • 1 replies
  • 0 likes
  • Login
  • 1522 Views
  • 1 replies
  • 0 likes

Student Spotify Premium not working

The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm not subscribed. Please help.

  • Newbie
  • The card I used was billed twice, I'm assuming for the first and last month, and I do not have spotity pro. I've tried logging out and back in, and I've checked my subscription tab and it says I'm no...
  • MattSuda
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 246 Views
  • 1 replies
  • 0 likes