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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187204 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187204 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

It should be objective!

I was thought I Can still enjoy my one month trial premium after my 7 days free. Then i click GET ANOTHER 30 DAYS FOR FREE i am directly in the Options for payment! And it said again only 9php for just 3months when i click it, it appears that i need ...

  • Newbie
  • I was thought I Can still enjoy my one month trial premium after my 7 days free. Then i click GET ANOTHER 30 DAYS FOR FREE i am directly in the Options for payment! And it said again only 9php for ju...
  • user-removed
  • Not applicable
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Subscription renewed when I didn't even know it had automatic renewal.

I didn't even know my account was on automatic renewal, how can I get my money back? I would like a refund, and I can't find a contact page anywhere, else I will be opening a dispute with my credit card holder.

  • Casual Listener
  • I didn't even know my account was on automatic renewal, how can I get my money back? I would like a refund, and I can't find a contact page anywhere, else I will be opening a dispute with my credit c...
  • osornios
  • Spotify Star
  • 1892 Views
  • 4 replies
  • 0 likes
  • 1892 Views
  • 4 replies
  • 0 likes

Change account for premium

Hello Spotify, please help me. Can I transfer my premium to another account and avail to the P9 premium subsciption. I thought when I upgraded to premium in this account I could avail the P9 4 months premium subscription but it was only for a month a...

  • Newbie
  • Hello Spotify, please help me. Can I transfer my premium to another account and avail to the P9 premium subsciption. I thought when I upgraded to premium in this account I could avail the P9 4 months...
  • Steph_B
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

Quitting subscription

My email has changed. I want to quit subscription but it won't let me. Still active. Why?

  • Casual Listener
  • My email has changed. I want to quit subscription but it won't let me. Still active. Why?
  • Steph_B
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

Premium Service charge

I was charged for premium and I only have free showing on my app. I don't use this and have no clue why I was charged last month. I would like to not be charged again next month.

  • Newbie
  • I was charged for premium and I only have free showing on my app. I don't use this and have no clue why I was charged last month. I would like to not be charged again next month.
  • Steph_B
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Premium data errada

Comprei o soptify Premium e o ativamento foi feito no dia 16/03/2016 ... No entanto, no meu perfil mostra que o Premium só irá até dia 16/04/2106... E quanto a propaganda dos 60 dias grátis? Depois só 14,90 ??? Comprei porque gostei do spotify e ache...

  • Newbie
  • Comprei o soptify Premium e o ativamento foi feito no dia 16/03/2016 ... No entanto, no meu perfil mostra que o Premium só irá até dia 16/04/2106... E quanto a propaganda dos 60 dias grátis? Depois s...
  • Steph_B
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 104 Views
  • 1 replies
  • 0 likes

Premium

I signed up for the 9.99 a month 30 day free membership. When I turned it on today it made me log in through I tunes. And now says I have a 13.99 charge for that. When I already used my credit card for the 9.99 subscription. What's going on is this g...

  • Newbie
  • I signed up for the 9.99 a month 30 day free membership. When I turned it on today it made me log in through I tunes. And now says I have a 13.99 charge for that. When I already used my credit card f...
  • Steph_B
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
  • 156 Views
  • 1 replies
  • 0 likes

Transfer from friends playlist

Hello, I have a few friends that wasn't to share their playlist with me. How can we do this?

  • Visitor
  • Hello, I have a few friends that wasn't to share their playlist with me. How can we do this?
  • Steph_B
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • Premium
  • 108 Views
  • 1 replies
  • 0 likes

I forgot to activate student discount...

Hi, I forgot to activate my student discount and have been charged 9,99€ a few minutes ago after I tested premium. Is it possible to get another free month next month and then continue to pay 4,99€ as quoted in my account page? I made a note for the ...

  • Newbie
  • Hi, I forgot to activate my student discount and have been charged 9,99€ a few minutes ago after I tested premium. Is it possible to get another free month next month and then continue to pay 4,99€ a...
  • Steph_B
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Syncing with Rogers account

I renewed my contract with Rogers Wireless today, and I chose to have Spotify for free for 2 years. I had a one month free trial I activated a few days ago, which it had asked me to cancel in order to get the 2 years free. So I did that, but it is no...

  • Newbie
  • I renewed my contract with Rogers Wireless today, and I chose to have Spotify for free for 2 years. I had a one month free trial I activated a few days ago, which it had asked me to cancel in order t...
  • Steph_B
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

99c subscription trial - I was charged $9.99 immediately?

I thought I was initiating a 99c subscription trial. Instead, I was charged $9.99 immediately. If I was wrong about the 99c trial, I can cancel my $9.99 subscription and get a refund? EDIT: No one seems to be responding. I have no choice but to cance...

  • Newbie
  • I thought I was initiating a 99c subscription trial.  Instead, I was charged $9.99 immediately. If I was wrong about the 99c trial, I can cancel my $9.99 subscription and get a refund?   ...
  • Steph_B
  • Roadie
  • 270 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 270 Views
  • 4 replies
  • 0 likes

redownload the songs with premium accounts

Hello,I have a playlist with 2,953 songs stored on the SD memory of my smartphone .. because every week I have to re-download the songs ? ( I have a premium account )

  • Regular
  • Hello, I have a playlist with 2,953 songs stored on the SD memory of my smartphone .. because every week I have to re-download the songs ? ( I have a premium account )
  • _angelo
  • Regular
  • 2199 Views
  • 11 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2199 Views
  • 11 replies
  • 0 likes

Solved!! Spotify used to be good, now it really sucks... and they are still charging me 9.99!

This is my last attempt. If this fails, don't know what else to do. In the beginning, everything was good. So much so, I upgraded to Premium and have paid $9.99 ever since. Some time ago, Spotify made the incredibly stupid desicion of forcing us to c...

  • Visitor
  • This is my last attempt. If this fails, don't know what else to do.   In the beginning, everything was good. So much so, I upgraded to Premium and have paid $9.99 ever since.   Some tim...
  • nikieta27
  • Casual Listener
  • 6487 Views
  • 5 replies
  • 5 likes
  • 6487 Views
  • 5 replies
  • 5 likes

Family account

I have Spotify family me plus 1 but heS logged in using my information on a separate device why can't we listen to what we want at the same time??

  • Newbie
  • I have Spotify family me plus 1 but heS logged in using my information on a separate device why can't we listen to what we want at the same time??
  • MaryS
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 135 Views
  • 1 replies
  • 0 likes

How to cancel spotify premium on mobile

Hi I accidently pressed spotify premium trial and I cant cancel it on my iphone please help

  • Newbie
  • Hi I accidently pressed spotify premium trial and I cant cancel it on my iphone please help
  • KatesHere
  • Community Legend
  • 4157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 4157 Views
  • 1 replies
  • 0 likes

Picture on Profile

How do I change my account name? Im desperate! And I also want to change my picture please!

  • Newbie
  • How do I change my account name? Im desperate! And I also want to change my picture please!
  • KatesHere
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 166 Views
  • 1 replies
  • 0 likes

Subscription

I can not unsubscribe. The directions that I have been given off the website are not correct. Thank you

  • Newbie
  • I can not unsubscribe. The directions that I have been given off the website are not correct. Thank you
  • KatesHere
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Getting no where with customer support

Tweets , DM Messages on twitter , emails , contact forms , I've been on to Spotify since half past nine this morning and had 0 response , I have been charged four times for premium and im still on a free ... This is beyond a joke , I want my money ba...

  • Newbie
  • Tweets , DM Messages on twitter , emails , contact forms , I've been on to Spotify since half past nine this morning and had 0 response , I have been charged four times for premium and im still on a ...
  • KatesHere
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Receive error code 3 when tring to login with Windows app

Every time I try to login to the Windows app I recieve Error Code 3 that my user id or password is incorrect. I have no issues logging in through my browser. I disabled the sms code on my Facebook, and have tried uninstalling the app and unstalling a...

  • Newbie
  • Every time I try to login to the Windows app I recieve Error Code 3 that my user id or password is incorrect. I have no issues logging in through my browser. I disabled the sms code on my Facebook, a...
  • slingjack
  • Newbie
  • 176 Views
  • 1 replies
  • 0 likes
  • Security
  • 176 Views
  • 1 replies
  • 0 likes

Spotify taking my money

I first started off by paying £0.99 for a 3 month deal which enables the user to listen to music without wifi (for my friend) but after 3 months I didnt know it would automatically go on Premium and my friend didnt know either so they charged me £9.9...

  • Newbie
  • I first started off by paying £0.99 for a 3 month deal which enables the user to listen to music without wifi (for my friend) but after 3 months I didnt know it would automatically go on Premium and ...
  • Steph_B
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • Other
  • 134 Views
  • 1 replies
  • 0 likes