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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287236 Views

529 replies

34 likes

Account
Free
  • 287236 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13621 Views

6 replies

11 likes

Security
  • 13621 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540217 Views

990 replies

114 likes

Account
  • 540217 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129596 Views

74 replies

12 likes

Account
Login
Premium
  • 129596 Views
  • 74 replies
  • 12 likes

Account details lost

Hello Im quite desperate and hope somebody can help me.I have had my spotify account for many years and now i cant access my email adress anymore and neither do i remeber my password. But it is connected to my facebook. Is there any chance i can chan...

Newbie

Hello  Im quite desperate and hope somebody can help me. I have had my spotify account for many years and now i cant access my email adress anymore and neither do i remeber my password. But it...

user-removed

Not applicable

571 Views

2 replies

0 likes

Account
Login
Other
  • 571 Views
  • 2 replies
  • 0 likes

Paying 2 times a month! Why?

Why does Spotify charge me 99sek every 1st ant 16nd every month?I dont have any old card, but If I did should it be showing in my profile?On my account it say I only have one payment/ month.I have been looking back in the bank and its alot of money.H...

Newbie

Why does Spotify charge me 99sek every 1st ant 16nd every month? I dont have any old card, but If I did should it be showing in my profile? On my account it say I only have one payment/ month. I h...

user-removed

Not applicable

257 Views

2 replies

0 likes

Premium
  • 257 Views
  • 2 replies
  • 0 likes

Possibly fake notification email about payment

I received an email about my monthly payment not going through and that my premium was paused with no offline-mode and with ads. I got the email the same day as the payment was due. I checked bank statement, account info, receipts from spotify. My sp...

Newbie

I received an email about my monthly payment not going through and that my premium was paused with no offline-mode and with ads. I got the email the same day as the payment was due.  ...

user-removed

Not applicable

5203 Views

2 replies

0 likes

Account
Premium
  • 5203 Views
  • 2 replies
  • 0 likes

Estoy pagando una cuenta que no manejo

Hace muchos meses qué tengo un cargo en mi cuenta bancaria española de 9,99€ cada mes en concepto de Spotify , nose de que cuenta sale y me gustaría cancelarla y a poder ser que me devuelvan el dinero que he perdido. Cómo lo hago?

Visitor

Hace muchos meses qué tengo un cargo en mi cuenta bancaria española de 9,99€ cada mes en concepto de Spotify , nose de que cuenta sale y me gustaría cancelarla y a poder ser que me devuelvan el diner...

OviiiOne

Community Legend

402 Views

1 replies

0 likes

Premium
Security
  • 402 Views
  • 1 replies
  • 0 likes

Premium account hacked

HiMy accounts username is vincentya or vinny_yarra@hotmail.com (can't remember as this was always autologon.) email it was registered to was as written but changed to some Gmail address.I got an email that my account had gotten it's mail changed and ...

Casual Listener

Hi My accounts username is vincentya or vinny_yarra@hotmail.com (can't remember as this was always autologon.) email it was registered to was as written but changed to some Gmail address. I got a...

user-removed

Not applicable

247 Views

4 replies

0 likes

Premium
  • 247 Views
  • 4 replies
  • 0 likes

Solved!! fraud

I am trying to get to the billing team there has been a charge on my credit card from spotify I want the payment to be tracked and why it went through

Newbie

I am trying to get to the billing team there has been a charge on my credit card from spotify I want the payment to be tracked and why it went through

user-removed

Not applicable

606 Views

2 replies

0 likes

Other
  • 606 Views
  • 2 replies
  • 0 likes

Solved!! suscribirme con una tarjeta de regalo

hola, lo que pasa es que yo unos meses atras yo tome la promosion de 3 meses por 9 pesos (no recuerdo bien) pero la pague con una tarjeta de regalo, y ahora que mi suscripcion ya vencio y quiero renovarla con la misma tarjeta de regalo ya no me deja ...

Casual Listener

hola, lo que pasa es que yo unos meses atras yo tome la promosion de 3 meses por 9 pesos (no recuerdo bien) pero la pague con una tarjeta de regalo, y ahora que mi suscripcion ya vencio y quiero reno...

OviiiOne

Community Legend

398 Views

3 replies

0 likes

Premium
  • 398 Views
  • 3 replies
  • 0 likes

spotify not responding to any emails

Hi, I've emailed spotify 3 times (the first email was sent around 3 weeks ago). My account has been disabled and I want to resolve the issue, been getting incredibly annoying not having spotify.. I know I'm not supposed to post about these issues her...

Casual Listener

Hi, I've emailed spotify 3 times (the first email was sent around 3 weeks ago). My account has been disabled and I want to resolve the issue, been getting incredibly annoying not having spotify.. &...

osornios

Spotify Star

1750 Views

16 replies

1 likes

  • 1750 Views
  • 16 replies
  • 1 likes

Renato - Account

can not renew my premium subscription , trying payment displays the message :The CSRF token is invalid . Please to resubmit the form .Would I like a return regarding the situation .. Thanks .

Visitor

can not renew my premium subscription , trying payment displays the message : The CSRF token is invalid . Please to resubmit the form . Would I like a return regarding the situation .. Thanks .

osornios

Spotify Star

222 Views

1 replies

0 likes

Premium
  • 222 Views
  • 1 replies
  • 0 likes

Cancel premium

Subscription due to the fact it's too confusing to try to use they wanted me to listen to commercials plus I couldn't find any of music I had saved

Newbie

Subscription due to the fact it's too confusing to try to use they wanted me to listen to commercials plus I couldn't find any of music I had saved

osornios

Spotify Star

420 Views

6 replies

0 likes

Account
  • 420 Views
  • 6 replies
  • 0 likes

Spotify subscription cancellation failed

I have cancelled my premium subscription mid March, before the 3-month discounted premium period finished, yet I was charged again 3 months later on my credit card. I haven't received any emails notifying me of this charge nor cancellation, only when...

Newbie

I have cancelled my premium subscription mid March, before the 3-month discounted premium period finished, yet I was charged again 3 months later on my credit card. I haven't received any emails noti...

Maxim

Spotify Star

244 Views

1 replies

0 likes

Account
Premium
Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Charged for Free Trial

I've recently been informed by my parents that they've been charged for premium in January and February. On January 4th it said I can try premium for free for 30 days. I put in the credit card information and it said that I would not be charged for t...

Newbie

I've recently been informed by my parents that they've been charged for premium in January and February. On January 4th it said I can try premium for free for 30 days. I put in the credit card inform...

Maxim

Spotify Star

192 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Says It's Playing on Other People's Devices

Twice today Spotify has paused my playback and said it was playing on another user's device. The first one was a German iPhone and the second was a desktop computer. Nobody else has ever had access to my Spotify info. The first pause was when listeni...

Regular

Twice today Spotify has paused my playback and said it was playing on another user's device. The first one was a German iPhone and the second was a desktop computer. Nobody else has ever had access t...

deadwinston

Regular

3794 Views

2 replies

0 likes

Account
Premium
Security
  • 3794 Views
  • 2 replies
  • 0 likes

Reset Account

Is there a way to reset my account? Like reserting all contents, reset all my followed playlists and artists? Is this possible?

Newbie

Is there a way to reset my account? Like reserting all contents, reset all my followed playlists and artists? Is this possible?

Maxim

Spotify Star

181 Views

1 replies

0 likes

Account
  • 181 Views
  • 1 replies
  • 0 likes

Why won't Spotify let me cancel premium

I am contiunely trying to cancel my subscription to premium. I cancelled early March to find I got billed at the of the month . I have just re cancelled it and it still shows me I have premium. Logged off and on again and still shows the same .I don'...

Newbie

I am contiunely trying to cancel my subscription to premium. I cancelled early March to find I got billed at the of the month . I have just re cancelled it and it still shows me I have premium. Logge...

Maxim

Spotify Star

168 Views

1 replies

0 likes

Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Need refund

Canceled my subscription to save money & money was still taken out of my account. Is there anything I can do to get that back?

Newbie

Canceled my subscription to save money & money was still taken out of my account. Is there anything I can do to get that back?

Maxim

Spotify Star

203 Views

1 replies

0 likes

Account
  • 203 Views
  • 1 replies
  • 0 likes

subscription

I have a subscription to Spotify and I need to change my card but when i try to sign in to my account on my mobile it keeps telling me that I need to use my Facebook login details but my spotify isnt linked to my facebook account. So I tried using my...

Visitor

I have a subscription to Spotify and I need to change my card but when i try to sign in to my account on my mobile it keeps telling me that I need to use my Facebook login details but my spotify isnt...

MaryS

Roadie

264 Views

1 replies

0 likes

Account
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Family

My husband and I had separate premium subs I have now upgraded to family and invited my husband does this auto cancel his subscription with him linked to family now?? Will there just be one payment for family??

Casual Listener

My husband and I had separate premium subs I have now upgraded to family and invited my husband does this auto cancel his subscription with him linked to family now?? Will there just be one payment f...

Susan_dunnigan

Casual Listener

372 Views

2 replies

0 likes

Account
  • 372 Views
  • 2 replies
  • 0 likes

Solved!! Can't update email.

I have 2 Spotify accounts, when i try changing this email to my new email address it says the email is already taken, I changed my email on my other spotify account yet it still says its in use. Does it take sometime to update? or can I not use a ema...

Newbie

I have 2 Spotify accounts, when i try changing this email to my new email address it says the email is already taken, I changed my email on my other spotify account yet it still says its in use. Does...

Maxim

Spotify Star

442 Views

1 replies

0 likes

Account
Security
  • 442 Views
  • 1 replies
  • 0 likes

HELP

I have a Spotify account but I use my EX girlfriends student code. Now she wants to set up her own Spotify and use her student discount. Can anyone tell me how to take it off my account ??????

Newbie

I have a Spotify account but I use my EX girlfriends student code. Now she wants to set up her own Spotify and use her student discount. Can anyone tell me how to take it off my account ??????

Maxim

Spotify Star

225 Views

1 replies

0 likes

Subscription
  • 225 Views
  • 1 replies
  • 0 likes