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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83056 Views

29 replies

0 likes

  • 83056 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103867 Views

10 replies

3 likes

Account
Login
  • 103867 Views
  • 10 replies
  • 3 likes

Solved!! publicity

Hello, I made an unlimited account few years ago, principally to get rid of the advertisement . Lately I had to reboot my computer and reinstall Spotify. All of a sudden my account has advertisement again!! What can I do?

Casual Listener

Hello, I made an unlimited account few years ago, principally to get rid of the advertisement . Lately I had to reboot my computer and reinstall Spotify. All of a sudden my account has advertise...

osornios

Spotify Star

520 Views

3 replies

0 likes

Unlimited
  • 520 Views
  • 3 replies
  • 0 likes

Getting charged for premium, dont have one.

Found on my bank statement that im getting charged 10.81 for ady spotify but i never entered my credit card info.

Newbie

Found on my bank statement that im getting charged 10.81 for ady spotify but i never entered my credit card info.

osornios

Spotify Star

915 Views

3 replies

0 likes

Subscription
  • 915 Views
  • 3 replies
  • 0 likes

Help er wordt geld van afgeschreven terwijl ik Free heb. Hoe dit te stoppen?

Er wordt geld van mijn rekening afgeschreven terwijl ik Free heb. Hoe kan ik dit stopzetten of zorgen dat ik daadwerkelijk met iemand van spotify hierover in contact kom? groeten, Katinka

Newbie

Er wordt geld van mijn rekening afgeschreven terwijl ik Free heb. Hoe kan ik dit stopzetten of zorgen dat ik daadwerkelijk met iemand van spotify hierover in contact kom?   groeten, Katinka&nb...

merlinnijlandx

Newbie

673 Views

2 replies

0 likes

Account
Free
Other
Premium
  • 673 Views
  • 2 replies
  • 0 likes

Solved!! Accidentally Purchased Wrong Plan

I just discovered there's more than one plan for premium. I was going through the family plan and bought it. If I were to cancel my subscription, would I get a refund? I just bought it a few minutes ago

Newbie

I just discovered there's more than one plan for premium. I was going through the family plan and bought it. If I were to cancel my subscription, would I get a refund? I just bought it a few minutes ...

MaryS

Roadie

3064 Views

1 replies

0 likes

Premium
  • 3064 Views
  • 1 replies
  • 0 likes

Switching Accounts

I want to switch accounts. There is a premium account that I want to switch over to but I don't want to use that one. Is there anyway I can do that without cancelling that one and doing it on the one I want to. I do not want to pay another 9.99 when ...

Newbie

I want to switch accounts. There is a premium account that I want to switch over to but I don't want to use that one. Is there anyway I can do that without cancelling that one and doing it on the one...

crkgpfhn

Casual Listener

307 Views

1 replies

0 likes

Account
  • 307 Views
  • 1 replies
  • 0 likes

Free Trial

I forgot to cancel my free trial and the charge overdrafted my account. Is there any way for me to get a refund?

Newbie

I forgot to cancel my free trial and the charge overdrafted my account. Is there any way for me to get a refund?

osornios

Spotify Star

265 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Try start premium

I'm trying to put my account on the premium. but every time it says " not in a good day." I've tried two cards and I know that the problem is not with them. What to do?

Newbie

I'm trying to put my account on the premium. but every time it says " not in a good day." I've tried two cards and I know that the problem is not with them. What to do?

osornios

Spotify Star

408 Views

3 replies

0 likes

  • 408 Views
  • 3 replies
  • 0 likes

Getting started

I just signed up for premium and when I click on the menu, all I get is the page advertising signing up for premium! No idea how to get started.

Newbie

I just signed up for premium and when I click on the menu, all I get is the page advertising signing up for premium!  No idea how to get started. 

osornios

Spotify Star

271 Views

1 replies

0 likes

Premium
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Question on Premium to Family Plan

I was just invited to join into a family plan today (18March 2016 - The family plan is created today and the next payment is on 17April 2016 ) but I already made payment for my premium on 10March2016. So what happens to the remaining days that I am s...

Casual Listener

I was just invited to join into a family plan today (18March 2016 - The family plan is created today and the next payment is on 17April 2016 ) but I already made payment for my premium on 10March2016...

driveflanger

Community Legend

892 Views

6 replies

0 likes

Account
Premium
Subscription
  • 892 Views
  • 6 replies
  • 0 likes

Want to cancel Family plan but keep Premium for myself

How can I cancel my family plan subscription but keep my own Premium account? I don't want to go to the free version.

Visitor

How can I cancel my family plan subscription but keep my own Premium account?  I don't want to go to the free version.

osornios

Spotify Star

382 Views

2 replies

0 likes

Subscription
  • 382 Views
  • 2 replies
  • 0 likes

Getting billed monthly on my credit card for premium - but I have free account

I emailed Spotify about 10 days ago about this and never got a reply. I'm getting billed monthly $10 but my account is a free one. I'm not sure what the problem is but I'm trying to find out which account is associated with my credit card # - because...

Casual Listener

I emailed Spotify about 10 days ago about this and never got a reply.  I'm getting billed monthly $10 but my account is a free one.  I'm not sure what the problem is but I'm trying to find ...

osornios

Spotify Star

501 Views

5 replies

0 likes

Account
Premium
Security
Subscription
  • 501 Views
  • 5 replies
  • 0 likes

Spotify Subscription Problem

I bought a $10 spotify card so I could buy spotify premium. I went to buy it and for some reason it gave me 2 months of spotify unlimited instead. Not only that, the subscription didn't even register with my spotify app. I still get ads and a limited...

Newbie

I bought a $10 spotify card so I could buy spotify premium. I went to buy it and for some reason it gave me 2 months of spotify unlimited instead. Not only that, the subscription didn't even register...

Wente555

Casual Listener

527 Views

3 replies

0 likes

Subscription
  • 527 Views
  • 3 replies
  • 0 likes

Charged despite trying to cancel the free trial

I am very disappointed. I set myself a reminder to cancel the free trial few days in advance as I can afford paying for this. I followed the instructions to unsubscribe through 'the payment method'. When the website said there is no payment method re...

Newbie

I am very disappointed. I set myself a reminder to cancel the free trial few days in advance as I can afford paying for this. I followed the instructions to unsubscribe through 'the payment method'. ...

Dmhenry

Newbie

349 Views

2 replies

0 likes

  • 349 Views
  • 2 replies
  • 0 likes

need to change my country to Poland

Hello. I have USA account and I created it when i was in States. But now I need to change it to Poland, where i live. Can i do it without filling the payment information?

Newbie

Hello. I have USA account and I created it when i was in States. But now I need to change it to Poland, where i live. Can i do it without filling the payment information?

driveflanger

Community Legend

1200 Views

1 replies

0 likes

Account
Other
Subscription
  • 1200 Views
  • 1 replies
  • 0 likes

Roku

Trying to play or stream Spotify on Roku. Plays at 25% speed.

Newbie

Trying to play or stream Spotify on Roku. Plays at 25% speed.

312 Views

0 replies

0 likes

Login
  • 312 Views
  • 0 replies
  • 0 likes

Är det här ett äkta mejl från Spotify eller bluff?

Hej!Fick det här mejlet i min epost. Uppbeds där att klicka på en länk.. Känns skumt, då jag oftast får mina mejl från paypal att det misslyckats, och aldrig från Spotify.Supporten på Facebook sa att det var ett äkta.. "Hej!Tyvärr har vår ekonomiavde...

Visitor

Hej! Fick det här mejlet i min epost.  Uppbeds där att klicka på en länk..  Känns skumt, då jag oftast får mina mejl från paypal att det misslyckats, och aldrig från Spotify. Supporten p...

833 Views

0 replies

0 likes

Other
  • 833 Views
  • 0 replies
  • 0 likes

Playlist eliminada

Hola genteElimine dos playlist de mi cuenta me pueden ayudar para recuperarlas? Mi cuenta es damianguerra

Casual Listener

Hola gente Elimine dos playlist de mi cuenta me pueden ayudar para recuperarlas? Mi cuenta es damianguerra

Steph_B

Roadie

354 Views

3 replies

0 likes

Premium
  • 354 Views
  • 3 replies
  • 0 likes

Didn't got 60 days free premium

I bought the premium with a message on the spotify website with an offer of 60 days free premium with the signature of the service, now that I bought it Im worried that in my signature page it says my premium will expire next month. WIll it expire in...

Casual Listener

I bought the premium with a message on the spotify website with an offer of 60 days free premium with the signature of the service, now that I bought it Im worried that in my signature page it says m...

Steph_B

Roadie

496 Views

3 replies

0 likes

Account
Premium
Subscription
  • 496 Views
  • 3 replies
  • 0 likes

Need Help, cancelled Premium but apparently it didn't work

Hello, I cancelled my subscription to spotify premium a day before the renewal (on monday), I got to the step where there is the song "I want you back".But when I checked my bank account today I saw that I've been debitted... I don't understand what ...

Casual Listener

Hello,    I cancelled my subscription to spotify premium a day before the renewal (on monday), I got to the step where there is the song "I want you back". But when I checked my bank acc...

KatesHere

Community Legend

558 Views

7 replies

0 likes

Account
Other
Premium
Subscription
  • 558 Views
  • 7 replies
  • 0 likes

subscriptions Charged

hello, I subscribed to the offer of 3 months for RM2 for my sister's account using the same credit card I paid the 3 months offer on my account. But then my sister got an email saying that she paid 14.90 a month instead of 3 months for RM2. I also th...

Regular

hello, I subscribed to the offer of 3 months for RM2 for my sister's account using the same credit card I paid the 3 months offer on my account. But then my sister got an email saying that she paid 1...

afrinasadair

Regular

643 Views

7 replies

0 likes

Subscription
  • 643 Views
  • 7 replies
  • 0 likes