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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422703 Views
  • 965 replies
  • 108 likes
  • Account
  • 422703 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187277 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187277 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103811 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103811 Views
  • 70 replies
  • 10 likes

Refund for Spotify premium

I was just charged for Spotify premium. I trying to get a refund. I haven't used it. Someone help

  • Newbie
  • I was just charged for Spotify premium. I trying to get a refund. I haven't used it. Someone help
  • KatesHere
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

"FREE TRIAL" and charged within minutes

I was a spotify premium user until about a month ago when I cancelled my sunscription. I've still been using the free account to listen after I cancelled my premium. However, I logged on today and an ad banner stated "Come Back Try Spotify Premium fo...

  • Visitor
  • I was a spotify premium user until about a month ago when I cancelled my sunscription. I've still been using the free account to listen after I cancelled my premium. However, I logged on today and an...
  • sakura08
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Account Hacked 2 days ago and no response from spotify

Hi, My account has been hacked 2 days ago. I receive an mail from spotify saying that my my email has been changed while I didn't changed it.Now I can't connect any more. I sent an email to ‘account-details-changed’ to explain my problem as described...

  • Visitor
  • Hi,   My account has been hacked 2 days ago.   I receive an mail from spotify saying that my my email has been changed while I didn't changed it. Now I can't connect any more.   ...
  • KatesHere
  • Community Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • Account
  • 175 Views
  • 2 replies
  • 0 likes

Account access

I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to log in by fb again it said I didn't have an accoun...

  • Casual Listener
  • I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to...
  • Jordi
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Requesting a refund

I paid 0. 99 cents for a 3 months spotify premium. I see that i recently got charged 11 something on my credit so i assumed my 3 months is over and they are now charging me the price for premium. I canceled my subscription already. Is there a way to ...

  • Newbie
  • I paid 0. 99 cents for a 3 months spotify premium. I see that i recently got charged 11 something on my credit so i assumed my 3 months is over and they are now charging me the price for premium. I c...
  • user-removed
  • Not applicable
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Account access

I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to log in by fb again it said I didn't have an accoun...

  • Casual Listener
  • I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to...
  • Shanelamarche84
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Streaming with more accounts at the same time

Hi, i'm thinking to make a family acc on spotify with my family. I only had one question.... is it possible to stream with all the family accounts at the same time? Or only one?Please help

  • Casual Listener
  • Hi, i'm thinking to make a family acc on spotify with my family. I only had one question.... is it possible to stream with all the family accounts at the same time? Or only one? Please help
  • Bittencourt
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • Account
  • 372 Views
  • 3 replies
  • 0 likes

Solved!! Unfollowing someone

If I unfollow someone I am following will any playlists of theirs that I am following also be unfollowed? Thank you.

  • Casual Listener
  • If I unfollow someone I am following will any playlists of theirs that I am following also be unfollowed?  Thank you.
  • Bittencourt
  • Spotify Star
  • 574 Views
  • 3 replies
  • 0 likes
  • Other
  • 574 Views
  • 3 replies
  • 0 likes

Solved!! Sprint customers being charged for premium?

I just signed up for a year of premium under the student deal for $4.99 a month for 12 months. I got this message: "Your Spotify Premium subscription will be automatically renewed 2014-10-01 and charged $4.99 + $0.00 Sales tax every 1 month, unless y...

  • Casual Listener
  • I just signed up for a year of premium under the student deal for $4.99 a month for 12 months. I got this message: "Your Spotify Premium subscription will be automatically renewed 2014-10-0...
  • silverjaw78
  • Newbie
  • 2192 Views
  • 5 replies
  • 0 likes
  • 2192 Views
  • 5 replies
  • 0 likes

Upgrade para plano Familia pagando via boleto

Quero fazer upgrade da minha conta que ja é premium para o plano familia e pagar 1 ano adiantado via boleto bancario, mas não encontrei essa opção, como faço?

  • Newbie
  • Quero fazer upgrade da minha conta que ja é premium para o plano familia e pagar 1 ano adiantado via boleto bancario, mas não encontrei essa opção, como faço?
  • 376 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 376 Views
  • 0 replies
  • 1 likes

Problem with username and facebook.

Well, to give a heads up about my problem: I created my spotify account a few years ago using my facebook account. Everything was normal all this time, until I decided to delete my facebook account. After doing that, my profile name on spotify(which ...

  • Visitor
  • Well, to give a heads up about my problem:   I created my spotify account a few years ago using my facebook account. Everything was normal all this time, until I decided to delete my facebook ...
  • user-removed
  • Not applicable
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 237 Views
  • 2 replies
  • 0 likes

Transfer Telekom Musicstreaming

Dear all, I would like to transfer my Telekom Musicstreaming option from my former Spotify Account connected with Facebook, to to this Spotiy Account. How is it possible? Could you do that for me?Thank you very much in advance!

  • Newbie
  • Dear all,   I would like to transfer my Telekom Musicstreaming option from my former Spotify Account connected with Facebook, to to this Spotiy Account. How is it possible? Could you do that f...
  • Jonesinho92
  • Newbie
  • 312 Views
  • 1 replies
  • 2 likes
  • Account
  • 312 Views
  • 1 replies
  • 2 likes

My ex is using my NUS card for his discount!

Is there any way I can remove my student card details from his account so I can use it on my own?! At the moment he's getting cheap Spotify using my details! I have all the details to his account if that's any help..

  • Newbie
  • Is there any way I can remove my student card details from his account so I can use it on my own?! At the moment he's getting cheap Spotify using my details! I have all the details to his account if ...
  • JoeThomas
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Option for labels to release new albums as Premium Exclusive and Buy/upgrade option for Free users

i have beeen with spotify for a few years and I love the music but recenty i noticed im being charged 12.99 every month instead of 9.99. I want to know why I have premium and im paying 12.99. you shouldnt advertise 9.99 a month for spotify and not ke...

  • Newbie
  • i have beeen with spotify for a few years and I love the music but recenty i noticed im being charged 12.99 every month instead of 9.99. I want to know why I have premium and im paying 12.99. you sho...
  • 120 Views
  • 0 replies
  • 0 likes
  • Premium
  • 120 Views
  • 0 replies
  • 0 likes

Account hacking.

Hi spotify users and spotify, I have noticed that some of the users have been getting their spotify account hacked. I wonder how easy it is, given quite the amount of hacking threads I've seen here, to hack a spotify account? Our details, although ou...

  • Casual Listener
  • Hi spotify users and spotify,    I have noticed that some of the users have been getting their spotify account hacked. I wonder how easy it is,  given quite the amount of hacking thr...
  • xdonete
  • Regular
  • 2998 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 2998 Views
  • 5 replies
  • 0 likes

30 day free trial charged for? So not Free

I received an email from you offering an extra 30 days Free on Premium Service (after my 48 hour trial) and you have charged me £9.99 for it? the email said it was FREEPlease advise what's going onThanks

  • Casual Listener
  • I received an email from you offering an extra 30 days Free on Premium Service (after my 48 hour trial) and you have charged me £9.99 for it? the email said it was FREE Please advise what's going on...
  • Jdswatts37
  • Newbie
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Keep Premium after Cancellation

Little question, but I don't want to screw up, if I cancel my subscription, will I continue to have Spotify premium for the remainder of the month I paid for?

  • Newbie
  • Little question, but I don't want to screw up, if I cancel my subscription, will I continue to have Spotify premium for the remainder of the month I paid for?
  • Algee
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

Trying to merge two spotify accounts

I made an account with my Facebook information and for some reason made another account with an invalid email a few years ago that I bought premium for. My Facebook account does not have premium or any saved music while the account with the invalid e...

  • Newbie
  • I made an account with my Facebook information and for some reason made another account with an invalid email a few years ago that I bought premium for. My Facebook account does not have premium or a...
  • Algee
  • Roadie
  • 216 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 216 Views
  • 2 replies
  • 0 likes

Help! Wrote wrong email

I am paying for Spotify premium but The Email is wrong. I wrote .com instead of .no And i dont remember The password. What to do!?

  • Newbie
  • I am paying for Spotify premium but The Email is wrong. I wrote .com instead of .no And i dont remember The password. What to do!?
  • Algee
  • Roadie
  • 305 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 305 Views
  • 2 replies
  • 0 likes

Spotify

Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99

  • Visitor
  • Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99
  • MattSuda
  • Spotify Star
  • 737 Views
  • 2 replies
  • 0 likes
  • Help
  • 737 Views
  • 2 replies
  • 0 likes