Account access

[Shanelamarche84]

I downloaded Spotify a few days ago and was certain I signed up via Facebook. Continued to add my cc info to sign up, but had trouble playing on offline mode so deleted existing data. When I tried to log in by fb again it said I didn't have an account. Proceeded to check my 2 email addresses and neither had an account.

I have now created a new account, but when trying to input my cc info it said I have already signed up...... What do I do to fix this? Don't want this be billed twice and expect my 30 day free sign up bonus.

[Jordi]

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.