Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I have a Family Subscription, but I don't want it anymore and want to go back to the normal Premium Subscription. How do I do? Thank you!
We have had a single user Spotiy Premium account for around a year now. Having decided to upgrade to a Family account, I am curious to know how my family members can now access the music and playlists that they all created when we had the single user...
My spotify premium account was working fine until earlier today when it automatically logged me out. I was unable to log back in afterwards, as it said that my username and/or password was incorrect (which I am almost 100% positive that it was not). ...
Hello! I started the 7 day trial today but then i saw the offer for 3 months premium for 0.99€ and i activated that cause i would like to become and stay a premium member anyway. Then i noticed i got billed 0.01€ and i didn't understand if it was act...
I uninstall my first installed Spotify music that uses my Facebook account. And installed new Spotify using my Gmail account. I upgraded it to premium and paid for 3months but still didn't get the premium..what makes the conflict? What should I do to...
Hello Everyone, When I signed up for a new mobile subscription with the mobile operator Salt in Switzerland, a Spotify Premium account was included with it.Now that I have left Salt, I want to change my payment method, but the web page tells me "Your...
I cancelled my subscription aND got charged twice for 9.99 I want a refund please email me at .
I would love to reset my Spotify account as I have updated and somehow my account got messed up with my songs so I just want to reset all my songs and get a clean slate I was wondering if there was a way for a user to do this as well
Hi, looks like I can't book a subscription with a student discount. Why is that? I had it before and it was cancelled because my prepaid credit card was not charged. This happened a few times and it was always possible to continue the subscription. W...
Can't remember the email address to password
My card was charged yesterday and today as well. Why has this happened? Im not a new member or anything
Bonjour, donc voila, j'ecris ce message via un autre compte car je ne peux plus me connecter au compte premium avec lequel je paye. Je n'ai pas acces a l'adresse utilisee pour l'inscription, et j'ai essaye tout les mot de passe. J'aurai besoin de cha...
hi, i try to use spotify premium but it doenst work since 6 days. The Costumer Support don't answer me since 4 days. I try to contact you via facebook & twitter - nobody answer! WTF?! To the problems. I use spotify premium and i pay for it (last paym...
Hi I have just purchased a new phone with Vodafone and I have the option of free Spotify premium. I currently pay for a premium account so tried to follow the advice here: https://support.spotify.com/uk/learn-more/faq/#!/article/vodafone-deal/?in=sea...
Hi, I wanted to try the new premium offer for 9 DKK/3 months, and haven't had a trial version before. I tried to upgrade to premium on my iPhone but that upgraded me to 7 days free trial version instead of the currently running offer. Now I cannot ac...
Hello, I purchased Premium using PayPal and the money has been taken from my account but I have not received the upgrade or any email from Spotify to say it has gone through. Please help ASAP!
I just checked my bank account and I was charged twice. It was for two different spotify accounts, but I only use one. What I think happened was that after not using Spotify for so long, I forgot my original account information and signed up for a ne...
I have 2 accounts and one of them was double charged for one month of premium service. How can I get that corrected?
I cancelled my subscription and then checked my account and saw i got charged again which i shpuld not have and i would like a refund i am trying to safe money that is all
Hi,Few days ago i subscribed to spotify premium , it works perfectly until yesterday .Yesterday my app show me im free, in the web it says im fee but i have the receipt confirming im premium . PLease i request a refund or my premium account comeback ...