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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 305985 Views
  • 870 replies
  • 98 likes
  • Account
  • 305985 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140092 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140092 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81175 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81175 Views
  • 64 replies
  • 9 likes

Change subscription from Family to Premium

Hi, I have a Family Subscription, but I don't want it anymore and want to go back to the normal Premium Subscription. How do I do? Thank you!

  • Newbie
  • Hi, I have a Family Subscription, but I don't want it anymore and want to go back to the normal Premium Subscription.  How do I do? Thank you!
  • MattSuda
  • Spotify Star
  • 836 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 836 Views
  • 1 replies
  • 0 likes

Upgrading to Spotify Family

We have had a single user Spotiy Premium account for around a year now. Having decided to upgrade to a Family account, I am curious to know how my family members can now access the music and playlists that they all created when we had the single user...

  • Casual Listener
  • We have had a single user Spotiy Premium account for around a year now. Having decided to upgrade to a Family account, I am curious to know how my family members can now access the music and playlist...
  • bairdies
  • Casual Listener
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

My Premium Account No longer exists

My spotify premium account was working fine until earlier today when it automatically logged me out. I was unable to log back in afterwards, as it said that my username and/or password was incorrect (which I am almost 100% positive that it was not). ...

  • Newbie
  • My spotify premium account was working fine until earlier today when it automatically logged me out. I was unable to log back in afterwards, as it said that my username and/or password was incorrect ...
  • whatever666
  • Casual Listener
  • 629 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 629 Views
  • 8 replies
  • 0 likes

Solved!! Just lost the 3 month Premium offer

Hello! I started the 7 day trial today but then i saw the offer for 3 months premium for 0.99€ and i activated that cause i would like to become and stay a premium member anyway. Then i noticed i got billed 0.01€ and i didn't understand if it was act...

  • Casual Listener
  • Hello! I started the 7 day trial today but then i saw the offer for 3 months premium for 0.99€ and i activated that cause i would like to become and stay a premium member anyway. Then i noticed i got...
  • v-light
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 201 Views
  • 2 replies
  • 0 likes

Please read!!!!!

I uninstall my first installed Spotify music that uses my Facebook account. And installed new Spotify using my Gmail account. I upgraded it to premium and paid for 3months but still didn't get the premium..what makes the conflict? What should I do to...

  • Casual Listener
  • I uninstall my first installed Spotify music that uses my Facebook account. And installed new Spotify using my Gmail account. I upgraded it to premium and paid for 3months but still didn't get the pr...
  • Jayca0318
  • Casual Listener
  • 100 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 100 Views
  • 2 replies
  • 0 likes

Solved!! Change from Partner Account to normal account

Hello Everyone, When I signed up for a new mobile subscription with the mobile operator Salt in Switzerland, a Spotify Premium account was included with it.Now that I have left Salt, I want to change my payment method, but the web page tells me "Your...

  • Casual Listener
  • Hello Everyone,   When I signed up for a new mobile subscription with the mobile operator Salt in Switzerland, a Spotify Premium account was included with it. Now that I have left Salt, I wan...
  • Sandyyy
  • Newbie
  • 581 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 581 Views
  • 4 replies
  • 0 likes

Cancelled subscription and being charged

I cancelled my subscription aND got charged twice for 9.99 I want a refund please email me at .

  • Casual Listener
  • I cancelled my subscription aND got charged twice for 9.99 I want a refund please email me at <moderator edit>.
  • Ashlynn1
  • Newbie
  • 169 Views
  • 4 replies
  • 0 likes
  • Account
  • 169 Views
  • 4 replies
  • 0 likes

Reset

I would love to reset my Spotify account as I have updated and somehow my account got messed up with my songs so I just want to reset all my songs and get a clean slate I was wondering if there was a way for a user to do this as well

  • Newbie
  • I would love to reset my Spotify account as I have updated and somehow my account got messed up with my songs so I just want to reset all my songs and get a clean slate I was wondering if there was a...
  • Jon_UK
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

Student discount not available

Hi, looks like I can't book a subscription with a student discount. Why is that? I had it before and it was cancelled because my prepaid credit card was not charged. This happened a few times and it was always possible to continue the subscription. W...

  • Visitor
  • Hi,   looks like I can't book a subscription with a student discount. Why is that? I had it before and it was cancelled because my prepaid credit card was not charged. This happened a few time...
  • gnovella16
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Login

Can't remember the email address to password

  • Newbie
  • Can't remember the email address to password
  • KatesHere
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Login
  • 169 Views
  • 1 replies
  • 0 likes

Why was my card charged twice?

My card was charged yesterday and today as well. Why has this happened? Im not a new member or anything

  • Newbie
  • My card was charged yesterday and today as well. Why has this happened? Im not a new member or anything
  • KatesHere
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Problème de connexion

Bonjour, donc voila, j'ecris ce message via un autre compte car je ne peux plus me connecter au compte premium avec lequel je paye. Je n'ai pas acces a l'adresse utilisee pour l'inscription, et j'ai essaye tout les mot de passe. J'aurai besoin de cha...

  • Newbie
  • Bonjour, donc voila, j'ecris ce message via un autre compte car je ne peux plus me connecter au compte premium avec lequel je paye.   Je n'ai pas acces a l'adresse utilisee pour l'inscription,...
  • KatesHere
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Heeeeeeeelp

hi, i try to use spotify premium but it doenst work since 6 days. The Costumer Support don't answer me since 4 days. I try to contact you via facebook & twitter - nobody answer! WTF?! To the problems. I use spotify premium and i pay for it (last paym...

  • Casual Listener
  • hi,   i try to use spotify premium but it doenst work since 6 days. The Costumer Support don't answer me since 4 days. I try to contact you via facebook & twitter - nobody answer! WTF?! &...
  • KatesHere
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Vodafone Spotify premium offer - cancelling current account to re-subscribe

Hi I have just purchased a new phone with Vodafone and I have the option of free Spotify premium. I currently pay for a premium account so tried to follow the advice here: https://support.spotify.com/uk/learn-more/faq/#!/article/vodafone-deal/?in=sea...

  • Newbie
  • Hi   I have just purchased a new phone with Vodafone and I have the option of free Spotify premium.   I currently pay for a premium account so tried to follow the advice here:  &n...
  • gnovella16
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 116 Views
  • 1 replies
  • 0 likes

Accidently upgraded to trial version on iPhone

Hi, I wanted to try the new premium offer for 9 DKK/3 months, and haven't had a trial version before. I tried to upgrade to premium on my iPhone but that upgraded me to 7 days free trial version instead of the currently running offer. Now I cannot ac...

  • Casual Listener
  • Hi,   I wanted to try the new premium offer for 9 DKK/3 months, and haven't had a trial version before. I tried to upgrade to premium on my iPhone but that upgraded me to 7 days free tria...
  • gnovella16
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 96 Views
  • 1 replies
  • 0 likes

Bought Premium through PayPal but never received it.

Hello, I purchased Premium using PayPal and the money has been taken from my account but I have not received the upgrade or any email from Spotify to say it has gone through. Please help ASAP!

  • Newbie
  • Hello,   I purchased Premium using PayPal and the money has been taken from my account but I have not received the upgrade or any email from Spotify to say it has gone through.    ...
  • gnovella16
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 100 Views
  • 1 replies
  • 0 likes

Getting charged twice. one from account I don't remember

I just checked my bank account and I was charged twice. It was for two different spotify accounts, but I only use one. What I think happened was that after not using Spotify for so long, I forgot my original account information and signed up for a ne...

  • Newbie
  • I just checked my bank account and I was charged twice. It was for two different spotify accounts, but I only use one. What I think happened was that after not using Spotify for so long, I forgot my ...
  • gnovella16
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 102 Views
  • 1 replies
  • 0 likes

double charged.

I have 2 accounts and one of them was double charged for one month of premium service. How can I get that corrected?

  • Newbie
  • I have 2 accounts and one of them was double charged for one month of premium service. How can I get that corrected?
  • gnovella16
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
  • 109 Views
  • 1 replies
  • 0 likes

Canel but still got charged

I cancelled my subscription and then checked my account and saw i got charged again which i shpuld not have and i would like a refund i am trying to safe money that is all

  • Newbie
  • I cancelled my subscription and then checked my account and saw i got charged again which i shpuld not have and i would like a refund i am trying to safe money that is all
  • gnovella16
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium

Hi,Few days ago i subscribed to spotify premium , it works perfectly until yesterday .Yesterday my app show me im free, in the web it says im fee but i have the receipt confirming im premium . PLease i request a refund or my premium account comeback ...

  • Casual Listener
  • Hi, Few days ago i subscribed to spotify premium , it works perfectly until yesterday .Yesterday my app show me im free, in the web it says im fee but i have the receipt confirming im premium . PLea...
  • gnovella16
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes