Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83250 Views

29 replies

0 likes

  • 83250 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104202 Views

10 replies

3 likes

Account
Login
  • 104202 Views
  • 10 replies
  • 3 likes

NEED ERGENT HELP

i want to disconnect Spotify from my Facebook i need to delete my Facebook. But i want to keep my account and music. will someone help me please! i

Newbie

i want to disconnect Spotify from my Facebook i need to delete my Facebook. But i want to keep my account and music. will someone help me please! i

KatesHere

Community Legend

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

xxxx

Hello, I deactivated Facebook. I tried to login to spotify (by eamil username), my password was incorrect. Login failed. when I create new password, my Iphone App won't recognise it and says I cannot login. It's and endless circle of the same event, ...

Newbie

Hello,   I deactivated Facebook.   I tried to login to spotify (by eamil username), my password was incorrect. Login failed.   when I create new password, my Iphone App won't rec...

KatesHere

Community Legend

402 Views

1 replies

0 likes

Free
  • 402 Views
  • 1 replies
  • 0 likes

I bought a spotify gift card to a friend but she can't use it ...

Hello, I just bought a gift card from the spotify website and my friend says that she can not use it in her country, she lives in France and i live in Belgium, how was i supposed to know that it won't work ?Nothing was written about this when i bough...

Casual Listener

Hello,   I just bought a gift card from the spotify website and my friend says that she can not use it in her country, she lives in France and i live in Belgium, how was i supposed to know tha...

Steph_B

Roadie

332 Views

1 replies

0 likes

Account
Premium
Subscription
  • 332 Views
  • 1 replies
  • 0 likes

I HAVE AN ARTIST ACCOUNT CREATED BY MY LABEL BUT I CANNOT EDIT IT

Hi guys, my name is federico faccioli, my artist name is drewell, I'm a dj and I have signed with a label in order to publish my track on the "Dubstep 100 top hits bass massive dj mix 2016" and my track is called "the tower- drewell remix"...I wanted...

Newbie

Hi guys, my name is federico faccioli, my artist name is drewell, I'm a dj and I have signed with a label in order to publish my track on the "Dubstep 100 top hits bass massive dj mix 2016" and my tr...

Steph_B

Roadie

282 Views

1 replies

0 likes

Account
Other
  • 282 Views
  • 1 replies
  • 0 likes

Two Usernames connected to one E-Mail

Hey guys, I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on spotify and when I tried to log in with my E-Mail and Passwor...

Newbie

Hey guys,   I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on s...

Steph_B

Roadie

291 Views

1 replies

0 likes

Account
Login
Premium
  • 291 Views
  • 1 replies
  • 0 likes

Family Spotify - Adding family members??

Hi, I have upgraded my account o a familay plan and when I had added the new members an email is sent to each. Once they open this email up and click on accept is prompts an error saying that they are already a member - switch accounts? Can anyone he...

Newbie

Hi,  I have upgraded my account o a familay plan and when I had added the new members an email is sent to each.  Once they open this email up and click on accept is prompts an error saying ...

Steph_B

Roadie

303 Views

1 replies

0 likes

Account
  • 303 Views
  • 1 replies
  • 0 likes

Unidays account without uni e mail

Hello,Im a student living in cologne and i want to uprgrade spotify to spotify premium. So i have to sign up in UNIDAYS ,but the problem is my university wont give me my own e mail adress so how do i get premium?Ive heard something About sending my s...

Newbie

Hello, Im a student living in cologne and i want to uprgrade spotify to spotify premium. So i have to sign up in UNIDAYS ,but the problem is my university wont give me my own e mail adress so how do...

MaryS

Roadie

2282 Views

1 replies

0 likes

Account
Premium
  • 2282 Views
  • 1 replies
  • 0 likes

Trouble getting spotify premium

I just did the seven day trial and now want to buy premium but it keeps saying my postal code is incorrect. I've tried all the postal codes I've ever had and it says they are all non existent. How do I get around this?

Newbie

I just did the seven day trial and now want to buy premium but it keeps saying my postal code is incorrect. I've tried all the postal codes I've ever had and it says they are all non existent. How do...

Steph_B

Roadie

332 Views

1 replies

0 likes

Premium
Subscription
  • 332 Views
  • 1 replies
  • 0 likes

New Spotify Account

Hi. I lost my phone where my old spotify account was linked to my facebook. Now, I created a new spotify account and I cannot link it to my facebook since the old one is still linked. I forgot my password already. Please help me. Thanks!

Newbie

Hi. I lost my phone where my old spotify account was linked to my facebook. Now, I created a new spotify account and I cannot link it to my facebook since the old one is still linked. I forgot my pas...

Steph_B

Roadie

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

Change email address

Hello! How can I change my spotify email address? Can I receive my spotify premium receipt to the new one? e.g. subscription cancellation.

Newbie

Hello! How can I change my spotify email address? Can I receive my spotify premium receipt to the new one? e.g. subscription cancellation.

Ox1

Roadie

380 Views

1 replies

0 likes

Account
Subscription
  • 380 Views
  • 1 replies
  • 0 likes

Payment

Have 2 accounts, both saying im not on premium yet am charged $12 every 2 weeks what the hell is going on

Visitor

Have 2 accounts, both saying im not on premium yet am charged $12 every 2 weeks what the hell is going on

Steph_B

Roadie

278 Views

1 replies

0 likes

Account
Premium
Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Billing Issue

I have not had internet or a phone for several months now. I've been charged every month but I have not been able to use my account. I'm a single mom and I can't afford these charges and I need my money back for more than just this months. I would ha...

Casual Listener

I have not had internet or a phone for several months now. I've been charged every month but I have not been able to use my account. I'm a single mom and I can't afford these charges and I need my mo...

heathermae_6905

Casual Listener

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes

Promo event

Spotify advertised if I signed up now they'd charge me .99 cents for 3 months , but I'm being charged the full price . Why ?

Newbie

Spotify advertised if I signed up now they'd charge me .99 cents for 3 months , but I'm being charged the full price . Why ?

Steph_B

Roadie

326 Views

1 replies

0 likes

Account
Premium
Subscription
  • 326 Views
  • 1 replies
  • 0 likes

gift card with student subscription

i was wondering if and how you could use a gift card for a student subscription when i try to upgrade there is no payment option for gift card. can anyone help???

Newbie

i was wondering if and how you could use a gift card for a student subscription when i try to upgrade there is no payment option for gift card. can anyone help???

Steph_B

Roadie

336 Views

1 replies

0 likes

Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Being charged TWICE

I looked at my bank account last month and saw two charges, I assumed it was in reference to my previous card on file expiring. I looked at my bank account this morning and I found the same thing happening so now I know it's not related to that. Out ...

Newbie

I looked at my bank account last month and saw two charges, I assumed it was in reference to my previous card on file expiring. I looked at my bank account this morning and I found the same thing hap...

Ox1

Roadie

296 Views

1 replies

0 likes

Account
Security
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Change Payment from "Debit Card DEB" to "Direct Debit DD"

On my bank statement, spofity appears as "DEB: Debit card transaction", although I have requested a direct debit on the account section. Is there any way to get this as a direct debit "DD" not a "DEB" as I have a reward current account that pays me f...

Casual Listener

On my bank statement, spofity appears as "DEB: Debit card transaction", although I have requested a direct debit on the account section.   Is there any way to get this as a direct debit "DD"...

user-removed

Not applicable

3621 Views

2 replies

0 likes

  • 3621 Views
  • 2 replies
  • 0 likes

spotify won't accept any credit card

I'm trying to subscribe to a student account and Spotify will not accept either of my cards. I just used my cards fine at the store. It's only with Spotify. I do have an automatic monthly subscription to something else so I know my card is not the is...

Newbie

I'm trying to subscribe to a student account and Spotify will not accept either of my cards. I just used my cards fine at the store. It's only with Spotify. I do have an automatic monthly subscriptio...

Bittencourt

Spotify Star

581 Views

1 replies

0 likes

Subscription
  • 581 Views
  • 1 replies
  • 0 likes

Premium expiration date changed ??

So I have bought a Premium account last Dec. 15, 2015 with the promo 3 months for the price of one. So I'm expecting my premium to expire somewhere in march. Then I saw the free Spotify family promo so i upgraded my account to family and added 2 memb...

Newbie

So I have bought a Premium account last Dec. 15, 2015 with the promo 3 months for the price of one. So I'm expecting my premium to expire somewhere in march. Then I saw the free Spotify family promo ...

Steph_B

Roadie

434 Views

1 replies

0 likes

Account
Premium
Subscription
  • 434 Views
  • 1 replies
  • 0 likes

3 month for 99cents

I tried getting the 3 months for 99 cents for my younger sister using my debit card, but it said that I've already used the offer, so I tried a couple more times & now I'm being charged for the 6 times I tried it. would I be able to get a refund for ...

Newbie

I tried getting the 3 months for 99 cents for my younger sister using my debit card, but it said that I've already used the offer, so I tried a couple more times & now I'm being charged for the 6...

Steph_B

Roadie

375 Views

1 replies

0 likes

Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium

I fill the info for my card in (debit master card) and when i press sign up for 30 day free trial, it just clears all my info as if nothing happened.

Casual Listener

I fill the info for my card in (debit master card) and when i press sign up for 30 day free trial, it just clears all my info as if nothing happened.

rileyingham

Newbie

472 Views

3 replies

1 likes

Account
Login
Premium
Subscription
Unlimited
  • 472 Views
  • 3 replies
  • 1 likes