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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plataok
  • Casual Listener
  • 235214 Views
  • 737 replies
  • 72 likes
  • Account
  • 235214 Views
  • 737 replies
  • 72 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1120548 Views
  • 118 replies
  • 106 likes
  • Account
  • 1120548 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 66161 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 66161 Views
  • 61 replies
  • 8 likes

premium

Hi, My e-mail address is henrik@hero.com.hk. I know I used to have a user name that was 1133863927, but recently another username, boogeyman303, popped up when I logged in on my mobile to try to get the Sonos app. I am paying a premium account holder...

  • Newbie
  • Hi,   My e-mail address is henrik@hero.com.hk. I know I used to have a user name that was 1133863927, but recently another username, boogeyman303, popped up when I logged in on my mobile to tr...
  • BenjaminsiPodCa
  • Regular
  • 69 Views
  • 1 replies
  • 0 likes
  • Premium
  • 69 Views
  • 1 replies
  • 0 likes

Payment problem

Hello, I am trying to pay my subscription with Mastercard (two different ones) and Visa, but for for all of them I receive a failure message. All cards are enabled for international transactions, e.commerce transactions and have funds. Please help!!

  • Regular
  • Hello, I am trying to pay my subscription with Mastercard (two different ones) and Visa, but for for all of them I receive a failure message. All cards are enabled for international transactions, e.c...
  • xime167
  • Regular
  • 242 Views
  • 11 replies
  • 0 likes
  • Premium
    Subscription
  • 242 Views
  • 11 replies
  • 0 likes

Hacked Account

I noticed last week that some mysterious playlists had been added to my account (Premium Family Subscription), looked to change the password and the account email and password had been changed - I was logged in via Facebook. I contacted support, and ...

  • Regular
  • I noticed last week that some mysterious playlists had been added to my account (Premium Family Subscription), looked to change the password and the account email and password had been changed - I wa...
  • pacstar
  • Regular
  • 124 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 124 Views
  • 2 replies
  • 0 likes

Cant get student offer for premium

Hey there, Im a student but cant get the offer.If I wanna subscribe for it, it says its not working in India.Im a german student just travelling through India for a few months.. Any Suggestions? I could send my university-details to the support, if t...

  • Newbie
  • Hey there, Im a student but cant get the offer. If I wanna subscribe for it, it says its not working in India. Im a german student just travelling through India for a few months..   Any...
  • 93 Views
  • 0 replies
  • 0 likes
  • Premium
  • 93 Views
  • 0 replies
  • 0 likes

Tracks won't play

About a week ago my desktop (Windows) installed Spotify started saying that it could play certain tracks; it's affecting my playlist and albums. Sometimes it's certain tracks on an album, other times the whole album will not playing saying 'can't pla...

  • Regular
  • About a week ago my desktop (Windows) installed Spotify started saying that it could play certain tracks; it's affecting my playlist and albums.  Sometimes it's certain tracks on an album, other...
  • edusf03
  • Regular
  • 260 Views
  • 6 replies
  • 0 likes
  • Premium
    Unlimited
  • 260 Views
  • 6 replies
  • 0 likes

Can't change my country

I cant change my country from germany to austria even though i am defenitely using an austrian ip address. I cant even change my country using the changing payment option because i can only choose german paying methods. This is frustrating. Please he...

  • Newbie
  • I cant change my country from germany to austria even though i am defenitely using an austrian ip address. I cant even change my country using the changing payment option because i can only choose ge...
  • Trigeress
  • Newbie
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 82 Views
  • 1 replies
  • 0 likes

Error msg - can't use Spotify for longer than 14 days abroad

Hello, I changed the payment card on ITunes yesterday as I think I had a failed payment now I cannot login to Spotify and I'm getting a message about not being able to use Spottify longer than 14 days abroad even though I'm not abroad! I've re-instal...

  • Casual Listener
  • Hello, I changed the payment card on ITunes yesterday as I think I had a failed payment now I cannot login to Spotify and I'm getting a message about not being able to use Spottify longer than 14 day...
  • Ambivalence
  • Community Legend
  • 70 Views
  • 1 replies
  • 0 likes
  • Login
  • 70 Views
  • 1 replies
  • 0 likes

cant remember email account only username

HiI have an spotify account where i cant remember the email account linked to username that i DO rememberPleaSe help?Sorry bout bad english

  • Newbie
  • Hi I have an spotify account where i cant remember the email account linked to username that i DO remember PleaSe help? Sorry bout bad english
  • Reflux_
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 215 Views
  • 1 replies
  • 0 likes

Can't get premium

Hi I have looked at previous comments on this forum. Have logged out of Spotify on all devices and logged back in but still not working. My phone says I can purchase premium but I already have this and have done for the past two years pls help

  • Newbie
  • Hi I have looked at previous comments on this forum. Have logged out of Spotify on all devices and logged back in but still not working. My phone says I can purchase premium but I already have this a...
  • Reflux_
  • Community Legend
  • 74 Views
  • 1 replies
  • 0 likes
  • Premium
  • 74 Views
  • 1 replies
  • 0 likes

log in password reset problems

With one of our spotify accounts we have recently changed a phone handset without backing up all settings. Now when we try to get into the Spotify account on that phone we cannot. When we try to get the password reset the system says that it has sent...

  • Newbie
  • With one of our spotify accounts we have recently changed a phone handset without backing up all settings. Now when we try to get into the Spotify account on that phone we cannot. When we try to get ...
  • Reflux_
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • Login
  • 97 Views
  • 1 replies
  • 0 likes

I cancelled my subscription months ago and I'm still getting charged

Can someone explain how I have cancelled my subscription and in still getting charged for it. I haven't been getting charged for it for about three months now but all of a sudden they start pulling from my account again. I want my money back because ...

  • Newbie
  • Can someone explain how I have cancelled my subscription and in still getting charged for it. I haven't been getting charged for it for about three months now but all of a sudden they start pulling f...
  • Reflux_
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!! Change/reset password

Im having Problems to change my password, every time i press the link Spotify sends me to change the password i open the page and i put the new password i want and it says "We are sorry, this format has expired, please try again later" and i honestly...

  • Casual Listener
  • Im having Problems to change my password, every time i press the link Spotify sends me to change the password i open the page and i put the new password i want and it says "We are sorry, this format ...
  • Francois97
  • Casual Listener
  • 151 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 151 Views
  • 2 replies
  • 0 likes

Fake Advertising by spotify?

Hi, I recently downloaded spotify because my sister recommended it , and I love it so i decided to subscribe because it said I could have my first subscription for 0.99 dollars for 3 months or something like that so I click on that and I linked my ca...

  • Casual Listener
  • Hi, I recently downloaded spotify because my sister recommended it , and I love it so i decided to subscribe because it said I could have my first subscription for 0.99 dollars for 3 months or someth...
  • Vorpai
  • Casual Listener
  • 122 Views
  • 3 replies
  • 0 likes
  • Premium
  • 122 Views
  • 3 replies
  • 0 likes

Can't activate premium

Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the information into my account i got this error "Oops, it...

  • Visitor
  • Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the inf...
  • MaryS
  • Roadie
  • 122 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 122 Views
  • 3 replies
  • 0 likes

Subscription cant be cancelled

My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the website. Is there any way to get around this?

  • Newbie
  • My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the websi...
  • jean3601
  • Community Legend
  • 606 Views
  • 18 replies
  • 2 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 606 Views
  • 18 replies
  • 2 likes

Lost password, email not work.

Hey ! i cant log in because i have lost my password. And my email doesnt work. But i still got that credit card and it automatically pays premium every month... Cant even stop it without logging in. So, what can i do?

  • Casual Listener
  • Hey ! i cant log in because i have lost my password. And my email doesnt work. But i still got that credit card and it automatically pays premium every month... Cant even stop it without logging in. ...
  • missyselenity
  • Newbie
  • 158 Views
  • 1 replies
  • 0 likes
  • Login
  • 158 Views
  • 1 replies
  • 0 likes

Can i restore an account ?

I did not pay my daughters account in time after have gotten a new Master Card. Account is gone. Can we restore it and find back to her old playlist someone ?

  • Casual Listener
  • I did not pay my daughters account in time after have gotten a new Master Card.  Account is gone. Can we restore it and find back to her old playlist someone ? 
  • tusenfryd1
  • Casual Listener
  • 2311 Views
  • 2 replies
  • 1 likes
  • Account
  • 2311 Views
  • 2 replies
  • 1 likes

Solved!! Payment issues

Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?

  • Newbie
  • Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?
  • casperbm
  • Newbie
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Charged £4 instead of £9.99

I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?

  • Casual Listener
  • I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
  • Merik
  • Community Legend
  • 182 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 8 replies
  • 0 likes