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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293503 Views

529 replies

34 likes

Account
Free
  • 293503 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13728 Views

6 replies

11 likes

Security
  • 13728 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541803 Views

990 replies

115 likes

Account
  • 541803 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129746 Views

74 replies

12 likes

Account
Login
Premium
  • 129746 Views
  • 74 replies
  • 12 likes

Superuser Contribution How to login in for family member

PlanPremium/FamilyCountrySwedenDevice My Question or IssueI've added a family member (some years ago). Now, she can't login with her display name and we don't know which email address she is registered with, and I can't find it in the account setting...

Visitor

Plan Premium/Family Country Sweden Device   My Question or Issue I've added a family member (some years ago). Now, she can't login with her display name and we don't know which email addr...

Ver

Spotify Legend

4239 Views

1 replies

0 likes

Account
  • 4239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble Changing Email 2021

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue  Hello, My name is Geneva Casebolt and I’m trying change my primary email on my Spotify acco...

Casual Listener

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Ivan

Spotify Legend

574 Views

2 replies

1 likes

Account
  • 574 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution My account isn't getting updated

PlanFree CountryUSA DeviceHP Laptop 14s-cr2xxx Operating SystemWindows 10 My Question or IssueMy Spotify account isn't getting updated at all and so many new features aren't getting included in my account. This includes the lyrics and the blend featu...

Regular

Plan Free   Country USA   Device HP Laptop 14s-cr2xxx   Operating System Windows 10   My Question or Issue My Spotify account isn't getting updated at all and so many...

ArpithaPrakash

Regular

1539 Views

6 replies

0 likes

Account
  • 1539 Views
  • 6 replies
  • 0 likes

I am paying for two subscriptions

PlanFree/PremiumCountryNorway My Question or IssueHi! Spotify has been charging for two accounts, my old one, and my new. I can't get into my old, since I don't remeber the password, and I don't know the password to the connected email. The account i...

Regular

  Plan Free/Premium Country Norway     My Question or Issue Hi!  Spotify has been charging for two accounts, my old one, and my new. I can't get into my old, since I don'...

Billy-J

Spotify Star

474 Views

1 replies

0 likes

Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Can't log into spotify

PlanFreeCountryUSA My Question or IssueI made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared saying "Incorrect username or password." I thought I might have forgotten ...

Visitor

Plan Free Country USA   My Question or Issue I made a new account recently, but got signed out somehow, so I tried to sign into it on my chromebook with my email. A red box appeared s...

andybae3

Visitor

770 Views

1 replies

0 likes

Account
Login
  • 770 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Weird numbers and letters in username

Hey everybody, my account username is consist of a lot of different numbers and letters, how can i fix it? I didnt connect my profile to facebook, so i dont know what is the problemThank you

Newbie

   Hey everybody, my account username is consist of a lot of different numbers and letters, how can i fix it? I didnt connect my profile to facebook, so i dont know what is the problem Th...

Jeremy

Spotify Legend

45286 Views

3 replies

0 likes

  • 45286 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change country from Saudi Arabia to Philippines

I've noticed that podcasts aren't available in spotify saudi arabia and wanted to change the country to philippines since i've moved to the philippines. but for some reason when I go to update the plan and change the country to philippines, it doesn'...

Visitor

I've noticed that podcasts aren't available in spotify saudi arabia and wanted to change the country to philippines since i've moved to the philippines. but for some reason when I go to update the pl...

Novy

Moderator

720 Views

3 replies

1 likes

Account
  • 720 Views
  • 3 replies
  • 1 likes

How do I cancel my account... Play list are gone.

Im tried of getting the run around on how to fix my account. It has made me make 2 new accounts for the community forum and none of my questions are getting answered. Now I cant eve find out how to cancel my account.

Regular

Im tried of getting the run around on how to fix my account. It has made me make 2 new accounts for the community forum and none of my questions are getting answered. Now I cant eve find out how to c...

silas21

Music Fan

4255 Views

2 replies

1 likes

  • 4255 Views
  • 2 replies
  • 1 likes

Superuser Contribution Change e-mail for a Facebook-linked account

My Question or IssueI've joined Spotify around 3 years ago using my Facebook account. For some reason, I've been registered with my 10 years old e-mail back then. I haven't been using it for quite a while but now they say it is going to be shut down ...

Newbie

My Question or Issue I've joined Spotify around 3 years ago using my Facebook account. For some reason, I've been registered with my 10 years old e-mail back then. I haven't been using it for quite ...

Novy

Moderator

812 Views

3 replies

0 likes

Account
Login
  • 812 Views
  • 3 replies
  • 0 likes

Solved!! mp3 player?

If I get a premium account will I be able to download my Spotify playlist onto my mp3 player?

Newbie

If I get a premium account will I be able to download my Spotify playlist onto my mp3 player?

silas21

Music Fan

3876 Views

2 replies

0 likes

  • 3876 Views
  • 2 replies
  • 0 likes

Solved!! Can't change country setting although I am in it

PlanPremiumCountryFinland My Question or IssueI moved permanently to another country but could not change it setting as it is just disabled for me. I am already in a new country. Yes, I know that it does not matter for Premium but I want to change it...

Casual Listener

Plan Premium Country Finland   My Question or Issue I moved permanently to another country but could not change it setting as it is just disabled for me. I am already in a new country. Yes...

Maxim

Spotify Star

2453 Views

3 replies

0 likes

Account
  • 2453 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution cant log in

PlanFreeCountry DeviceSamsung Galaxy A10, Custom Desktop Operating System Android 10 Windows 10 My Question or Issuecant log into my acccount. When i try to log in it says "incorrect email or password", (error code: auth 2) when i try to reset passwo...

Regular

Plan Free Country   Device Samsung Galaxy A10, Custom Desktop  Operating System  Android 10 Windows 10   My Question or Issue cant log into my acccount. When i try to lo...

CarlosE

Spotify Legend

1618 Views

5 replies

0 likes

Account
Login
  • 1618 Views
  • 5 replies
  • 0 likes

Superuser Contribution Question Regarding Artist Stats in New Mixes

Hello,There's no much information out there regarding following your stats when you track is played in the new Genre/Mixes. Are those counted as algorithmic plays? There's really no telling since those playlists are not mentioned in the stats. Or do ...

Roadie

Hello, There's no much information out there regarding following your stats when you track is played in the new Genre/Mixes. Are those counted as algorithmic plays? There's really no telling since t...

CarlosE

Spotify Legend

529 Views

1 replies

0 likes

Account
Other
  • 529 Views
  • 1 replies
  • 0 likes

IP Adresses and Ports for Firewalls.!?

Morning All,Can you please provide a list of IP addresses and Ports that are required for Firewall rules so Spotify can connect from within a Domain environment.It would be an idea to actually publicize this information on the Support pages.thanksAnd...

Visitor

Morning All, Can you please provide a list of IP addresses and Ports that are required for Firewall rules so Spotify can connect from within a Domain environment. It would be an idea to actually pu...

Mudderkage

Casual Listener

11232 Views

4 replies

0 likes

Login
Security
  • 11232 Views
  • 4 replies
  • 0 likes

Superuser Contribution Closing my account doesn't work

PlanFreeCountryGermanyDeviceHP 240 g6Operating SystemWindows 10 My Question or IssueHey guys, I recently tried to close my account and after I followed the steps listed on the support site I was supposed to receive a mail to make sure that I want to ...

Casual Listener

Plan Free Country Germany Device HP 240 g6 Operating System Windows 10   My Question or Issue Hey guys, I recently tried to close my account and after I followed the steps listed on th...

Novy

Moderator

1048 Views

5 replies

0 likes

Account
  • 1048 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Badge not working

Not working badges seem to be an everlasting topic in this forum...Should have received the three years badge in march 2020, shouldn't I?Anyone who has an explanation for that? PlanPremiumCountryGermanyDeviceXiaomi Mi 9T with Android10, Desktop with ...

Roadie

Not working badges seem to be an everlasting topic in this forum... Should have received the three years badge in march 2020, shouldn't I? Anyone who has an explanation for that?   &nbsp...

Jeremy

Spotify Legend

1041 Views

3 replies

1 likes

Account
Other
  • 1041 Views
  • 3 replies
  • 1 likes

Superuser Contribution Facebook Login - Oops! Something went wrong

PlanPremiumCountryUSA (currently in a hotel in Australia)Device(Pixel 4XL, Boxx Laptop, Web browser (chrome))Operating System(Android Oreo, Windows 10,etc.) My Question or IssueI was somehow singed out of my spotify, it was linked to my facebook. I t...

Visitor

Plan Premium Country USA (currently in a hotel in Australia) Device (Pixel 4XL, Boxx Laptop, Web browser (chrome)) Operating System (Android Oreo, Windows 10,etc.)   My Question or...

Jeremy

Spotify Legend

1470 Views

1 replies

0 likes

Account
  • 1470 Views
  • 1 replies
  • 0 likes

"Report Playlist" is being abused

I have been a Spotify customer from as close to day 1 of your platform as I think it is reasonably possible. I have always sang it's praises, and recommended it to friends. However, the past few months have been nothing but an annoyance thanks to thi...

Newbie

I have been a Spotify customer from as close to day 1 of your platform as I think it is reasonably possible. I have always sang it's praises, and recommended it to friends. However, the past few mont...

Maxim

Spotify Star

715 Views

1 replies

0 likes

Account
  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t Link Apple ID

I’ve been trying to link my Apple ID to my spotify account and I simply can’t. I’ve tried deleted and reinstalling the app, but nothing works. I keep on receiving the message on the following screenshot. Any reason as to why this is happening? Any he...

Regular

I’ve been trying to link my Apple ID to my spotify account and I simply can’t. I’ve tried deleted and reinstalling the app, but nothing works. I keep on receiving the message on the following screens...

Eni

Moderator

6750 Views

17 replies

0 likes

Account
Login
  • 6750 Views
  • 17 replies
  • 0 likes

Superuser Contribution Account suddenly inactive

PlanFreeCountryUnited StatesDeviceiPhone 8Operating System(iOS 14.2)My Question or IssueI was using my account two days ago and it was working just fine, when it suddenly logged me out on my phone. Every time I try to log back in it says the password...

Visitor

Plan Free Country United States Device iPhone 8 Operating System (iOS 14.2) My Question or Issue I was using my account two days ago and it was working just fine, when it suddenly logged me ...

Ivan

Spotify Legend

2414 Views

3 replies

0 likes

Login
  • 2414 Views
  • 3 replies
  • 0 likes