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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653587 Views

13 replies

4 likes

Account
  • 653587 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733977 Views

18 replies

29 likes

  • 733977 Views
  • 18 replies
  • 29 likes

Can't change my email

Hi there, I signed up with Facebook originally and now I can't change my email address under profile, it's greyed out. I also would like to change my username. Thank you! Premium / CanadaMacBook Pro Catalina 10.15 / Chrome

Visitor

Hi there,  I signed up with Facebook originally and now I can't change my email address under profile, it's greyed out. I also would like to change my username. Thank you!   Premium /&nb...

Benlee12123b

Composer

488 Views

2 replies

0 likes

Account
Premium
  • 488 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app doesn't let me log in.

PlanPremiumCountryFranceDeviceHuawei P20Operating SystemAndroid's latest version My Question or Issue For over a month I haven't been able to download any new music, nor search for music I hadn't previously downloaded. It was as if spotify was in off...

Visitor

Plan Premium Country France Device Huawei P20 Operating System Android's latest version   My Question or Issue   For over a month I haven't been able to download any new music, n...

Xenia

Moderator

610 Views

1 replies

0 likes

Premium
  • 610 Views
  • 1 replies
  • 0 likes

Do unused accounts disappear from searches?

PlanPremiumCountryUnited StatesDeviceOnePlus 6 and Windows PCOperating SystemAndroid v10, Windows 10 My Question or IssueI have several friends who use Spotify only occasionally, and it seems as though if they haven't used Spotify in maybe a month or...

Casual Listener

Plan Premium Country United States Device OnePlus 6 and Windows PC Operating System Android v10, Windows 10   My Question or Issue I have several friends who use Spotify only occasiona...

LemonYeti

Casual Listener

850 Views

2 replies

0 likes

Account
  • 850 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Samsung Galaxy Watch - Login Problems

Hi, got the new Samsung Galaxy Watch today but I can't get logged in to Spotify Premium so I can stream music via wifi without my phone/listen to music offline - which was one of the main reasons I got the watch for use in the gym. I bought a Samsung...

Casual Listener

Hi, got the new Samsung Galaxy Watch today but I can't get logged in to Spotify Premium so I can stream music via wifi without my phone/listen to music offline - which was one of the main reasons I g...

Not applicable

6387 Views

5 replies

0 likes

Premium
  • 6387 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Not receiving survey for gift card after listening to "Spotify Playlist for Research" playlist

PlanFreeCountryUnited KingdomOperating SystemWindows 10 My Question or IssueReceived an email the other day (see attachment). I'm assuming this is legit, as the playlist is made by a verified account and I've no reason to believe the email is spoofed...

Music Fan

Plan Free Country United Kingdom Operating System Windows 10   My Question or Issue Received an email the other day (see attachment). I'm assuming this is legit, as the playlist is made ...

Shaun0fTheDead

Casual Listener

1169 Views

5 replies

0 likes

Free
Other
  • 1169 Views
  • 5 replies
  • 0 likes

If I make a new account and transfer, do my followers also transfer automatically?

I'd like to make a new account to change my username. If I do this, will both my account followers as well as my playlist followers transfer automatically? I would rather not refollow people and have to wait for them to follow me back again. I have s...

Newbie

I'd like to make a new account to change my username. If I do this, will both my account followers as well as my playlist followers transfer automatically? I would rather not refollow people and have...

DBS_Official

Newbie

1366 Views

2 replies

1 likes

Account
Other
  • 1366 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android][Other] Whats up??

I was happy with Spotify until I upgraded to the premium package. As soon as I did that the site deleted ALL my saved music, over 750 songs from back in the day till now. I was so **bleep** words can't explain. Instead of trying to re-download all th...

Visitor

I was happy with Spotify until I upgraded to the premium package.  As soon as I did that the site deleted ALL my saved music, over 750 songs from back in the day till now.  I was so **bleep...

Alex

Spotify Legend

481 Views

2 replies

0 likes

Android
Other
  • 481 Views
  • 2 replies
  • 0 likes

Solved!! Login works but cannot get into my account menu

Hi, after logging in, I would like to enter My Account menu to look at invoices, maybe change to Duo etc. But I keep getting the Unexpected Error page. Any guidance? B.

Casual Listener

Hi, after logging in, I would like to enter My Account menu to look at invoices, maybe change to Duo etc. But I keep getting the Unexpected Error page. Any guidance? B.

Beruthiel

Casual Listener

696 Views

2 replies

0 likes

Account
  • 696 Views
  • 2 replies
  • 0 likes

I think my account has been either hacked or tampered with

PlanFreeCountryUnited StatesDeviceI use a Samsung Galaxy 10s and my PC (Mostly my PC)Operating SystemAndroid and Windows 10 My Question or IssueI think my account has been either hacked or tampered with Mainly because my name has been changed and on ...

Casual Listener

  Plan Free Country United States Device I use a Samsung Galaxy 10s and my PC (Mostly my PC) Operating System Android and Windows 10   My Question or Issue I think my account has...

Billy-J

Spotify Star

727 Views

3 replies

0 likes

Account
Security
  • 727 Views
  • 3 replies
  • 0 likes

Unknown user hacked my account, never got an email.

I went on my Spotify app to play music and when I logged on, it said a chrome device was playing. I saw that there was some random music playing that i’ve never played before. I automatically changed my password. It says no other devices are linked b...

Casual Listener

I went on my Spotify app to play music and when I logged on, it said a chrome device was playing. I saw that there was some random music playing that i’ve never played before. I automatically changed...

Billy-J

Spotify Star

1366 Views

6 replies

1 likes

Account
Free
Login
Other
  • 1366 Views
  • 6 replies
  • 1 likes

Featured music on profile?

Hey everyone does anybody know how I can place the songs I’m featured in on my profile, I’d love for my featured music to be on my Spotify profile. Is this possible? Thanks

Casual Listener

Hey everyone does anybody know how I can place the songs I’m featured in on my profile, I’d love for my featured music to be on my Spotify profile. Is this possible? Thanks 

Not applicable

2299 Views

2 replies

1 likes

  • 2299 Views
  • 2 replies
  • 1 likes

Email incorrectly assigned when creating account through Facebook

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueMy email was incorrectly assigned when creating account through Facebook, for some reason it assigned an old email that I no longer have access to. I can't change it from the Account...

Casual Listener

Plan Premium Country USA Operating System Windows 10   My Question or Issue My email was incorrectly assigned when creating account through Facebook, for some reason it assigned an old e...

Benlee12123b

Composer

754 Views

2 replies

0 likes

Account
  • 754 Views
  • 2 replies
  • 0 likes

connexion

PremiumCountryFranceMy Question or IssueJe n'arrive pas à me connecter à mon compte car il est en mode hors connexion

Visitor

Premium Country France My Question or Issue Je n'arrive pas à me connecter à mon compte car il est en mode hors connexion

AdamDamon

Spotify Star

487 Views

1 replies

0 likes

Login
  • 487 Views
  • 1 replies
  • 0 likes

Spotify won't let me change my country

I recently moved from Sweden to the UK and need to change the country of my Spotify account but it won't let me do it. I've tried changing my payment plan to use my UK bank account and I've checked that my IP adress is a UK one but it still says that...

Newbie

I recently moved from Sweden to the UK and need to change the country of my Spotify account but it won't let me do it. I've tried changing my payment plan to use my UK bank account and I've checked t...

Billy-J

Spotify Star

459 Views

1 replies

0 likes

Account
  • 459 Views
  • 1 replies
  • 0 likes

Spotify Stations app iOS for family plan members

I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify Stations app in iOS and logged in with that same acc...

Newbie

I have a family plan with Premium access and the users on that account are able to use those premium features in the standard Spotify app and player. One of my family members downloaded the Spotify S...

Billy-J

Spotify Star

537 Views

1 replies

0 likes

Account
Premium
  • 537 Views
  • 1 replies
  • 0 likes

Log in help

Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or online and can't remember which email account I use fo...

Visitor

Is there a way to view your email account or username (not display name) in the app? I've tried searching the in app Settings and cannot find that info. I am trying to log in on my desktop app or onl...

user-removed

Not applicable

561 Views

1 replies

0 likes

Account
  • 561 Views
  • 1 replies
  • 0 likes

Cannot sign up nor reset password

When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm not sure what are my next steps here.

Visitor

When I tried to sign up I got an error that an account with my email already exists. However when I tried to reset the password I got an error that there are no accounts with my email registered. I'm...

Billy-J

Spotify Star

607 Views

1 replies

0 likes

Account
Login
  • 607 Views
  • 1 replies
  • 0 likes

Solved!! Can't change my email address

I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button. For which im presented with a form where all the fields are grayed out. I did find a post sayi...

Newbie

I would like to change my email. I navigated through the typical channels. https://www.spotify.com/au/account/profile/ and pressed the Edit Profile button.   For which im presented with a form...

Benlee12123b

Composer

17367 Views

2 replies

0 likes

Account
  • 17367 Views
  • 2 replies
  • 0 likes

Lost Playlist

Hello,I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am aware of the Restore-Playlist-Feature, but it doesn't...

Casual Listener

Hello, I had a playlist a year ago (2019) and I think around November or December it just disappeared. I'm pretty sure I didn't delete it myself, since there was absolutely no reason for that. I am ...

Billy-J

Spotify Star

776 Views

3 replies

0 likes

Account
  • 776 Views
  • 3 replies
  • 0 likes