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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 299 Views
  • 0 replies
  • 6 likes
  • Security
  • 299 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436244 Views
  • 971 replies
  • 108 likes
  • Account
  • 436244 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193882 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193882 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106353 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106353 Views
  • 70 replies
  • 11 likes

Change old email address

HiMy old email account is associated with my Spotify Premium acct.How do I reset my Spotify password if I can't access my old email?Thanks

  • Visitor
  • Hi My old email account is associated with my Spotify Premium acct. How do I reset my Spotify password if I can't access my old email? Thanks
  • AdamDam
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to edit profile

I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. The "edit profile" page also does not show any window...

  • Visitor
  • I have been trying to edit my spotify profile so as to change my username, but i am unable to edit it entirely. I am unsure as to why but it won't let me write anything on the "edit profile" page. Th...
  • Yomal
  • Casual Listener
  • 958 Views
  • 7 replies
  • 0 likes
  • Account
  • 958 Views
  • 7 replies
  • 0 likes

Somone hacked my account and joined my Family Plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • timrossback
  • Community Legend
  • 2475 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 2475 Views
  • 5 replies
  • 1 likes

Superuser Contribution Changed country from UK to Singapore

I have changed country from UK to Singapore (where I now live). Changed payment method to local SIngapore Visa. Still getting charged UK rate for Premium two months later.Any ideas.I couldn't find an email address to contact Spotify. ThanksAM

  • Newbie
  • I have changed country from UK to Singapore (where I now live).  Changed payment method to local SIngapore Visa.  Still getting charged UK rate for Premium two months later. Any ideas. I ...
  • Elena
  • Moderator
  • 924 Views
  • 4 replies
  • 0 likes
  • 924 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to play all offline songs?

I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I have not downloaded. If I apply the filter, Offline...

  • Newbie
  • I have 3 playlists that I have downloaded to play offline. Is there a way to shuffle play all the songs from all three list? I tried going to My music, Songs, All songs. But it shows an album that I ...
  • Greekgroover
  • Casual Listener
  • 33344 Views
  • 23 replies
  • 3 likes
  • 33344 Views
  • 23 replies
  • 3 likes

non binary in Russian region

PlanFreeCountryRussiaDevice(iPhone 11)Operating System(iOS 14 beta2) My Question or IssueHello! I am non binary person and i live in Russia. But i can’t change my gender to non binary. But in other regions i can. How can i change this?

  • Newbie
  • Plan Free Country Russia Device (iPhone 11) Operating System (iOS 14 beta2)   My Question or Issue Hello! I am non binary person and i live in Russia. But i can’t change my gender to n...
  • Eirenliel
  • Visitor
  • 964 Views
  • 2 replies
  • 4 likes
  • Account
  • 964 Views
  • 2 replies
  • 4 likes

Lost access to premium account

Hi, I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either.i do not want to be charged. It is due to be charged today or tomorrow....

  • Visitor
  • Hi,  I cannot login to my premium account anymore. No email works. Do not know which email it could be, I am guessing it is my mom’s email which we no longer have access to either. i do not wa...
  • AdamDam
  • Spotify Star
  • 655 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 655 Views
  • 1 replies
  • 1 likes

Someone logged in into my firestick 4k

Hi, it seems that a user is now logged in into the spotify app in my firestick.I have had the app installed but i dont know the user at all. Amazon told me that its not logic and it would only work if someone "logged in pschically on the stick" - thi...

  • Visitor
  • Hi,   it seems that a user is now logged in into the spotify app in my firestick. I have had the app installed but i dont know the user at all.   Amazon told me that its not logic and ...
  • Billy-J
  • Spotify Star
  • 1444 Views
  • 1 replies
  • 1 likes
  • Account
  • 1444 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't get premium ! (Because i used the free trial)

Hey Guys I got a Problem, So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards. So now I want to get the Student subscription, but this is only possible with a 3 month free trial. So everytime i want to p...

  • Casual Listener
  • Hey Guys I got a Problem,   So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards.   So now I want to get the Student subscription, but this...
  • beeebzzzz
  • Visitor
  • 25604 Views
  • 16 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 25604 Views
  • 16 replies
  • 0 likes

Solved!! Can't listen explicit songs

PlanPremiumCountryTurkey Device(Samsung A21S, PC)Operating System(Android, Windows) Even if enabled the setting to listen explicit content. I can't listen song

f0758e0e5be88379e266bcca06624fcb.png
  • Casual Listener
  •   Plan Premium Country Turkey   Device (Samsung A21S, PC) Operating System (Android, Windows)   Even if enabled the setting to listen explicit content. I can't listen so...
  • Hubo
  • Community Legend
  • 1597 Views
  • 3 replies
  • 1 likes
  • Account
  • 1597 Views
  • 3 replies
  • 1 likes

Spouse can't join my Spotify Duo plan

PlanPremium (recently upgraded to Duo)CountryUSA & Canada DeviceDesktop (Windows 10), Desktop (Windows 8), iPhone, Android, MacbookOperating System My Question or Issue Hi all, recently upgraded to a Duo account to add my wife to my account so we cou...

  • Visitor
  • Plan Premium (recently upgraded to Duo) Country USA & Canada   Device Desktop (Windows 10), Desktop (Windows 8), iPhone, Android, Macbook Operating System   My Question or Issu...
  • OneByBoo
  • Roadie
  • 1609 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1609 Views
  • 1 replies
  • 1 likes

Xin giúp đỡ.

Xin chào.Tôi là 1 người dùng ở Việt Nam.Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10.Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễn phí 3 tháng, khi gần hết 3 tháng tôi đã lỡ tay bấm vào ...

  • Visitor
  • Xin chào. Tôi là 1 người dùng ở Việt Nam. Hiện tại tôi đang truy cập trên điện thoại Oppo F9, chạy hệ điều hành android 10. Vấn đề tôi gặp phải là : Vài tháng trước tôi có đăng ký dùng premium miễ...
  • OneByBoo
  • Roadie
  • 449 Views
  • 1 replies
  • 1 likes
  • Account
  • 449 Views
  • 1 replies
  • 1 likes

My account has been hacked and i can’t get them signed out.

None of the below information is required. However, the more you provide the easier it will be for us to try andPlanPremiumCountryUS My Question or IssueIf a developer could sign everything out i would appreciate it! i’ve tried using sign out everywh...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and Plan Premium Country US    My Question or Issue If a developer could ...
  • Maxim
  • Spotify Star
  • 757 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
    Security
  • 757 Views
  • 1 replies
  • 1 likes

Can't retrieve personal data

Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, "Facebook passwordFor security purposes we need you to re-authenticate with Facebook so that we know it's you before you can download your data. It th...

  • Visitor
  • Spotify wont let my retrieve my data without facebook verification. It gives me a prompt that says, " Facebook password For security purposes we need you to re-authenticate with Facebook so that we...
  • Hubo
  • Community Legend
  • 556 Views
  • 1 replies
  • 0 likes
  • Account
  • 556 Views
  • 1 replies
  • 0 likes

Changing country

I am trying to change the country from Germany to Belgium where I have moved for my Spotify family account. However I am using a PayPal account to pay so changing my payment method does not work!! How do I change the country to get my family accounts...

  • Visitor
  • I am trying to change the country from Germany to Belgium where I have moved for my Spotify family account. However I am using a PayPal account to pay so changing my payment method does not work!! Ho...
  • Maxim
  • Spotify Star
  • 485 Views
  • 1 replies
  • 1 likes
  • Account
  • 485 Views
  • 1 replies
  • 1 likes

How can I get my disabled account back?

PlanUsed to be PremiumCountryCanadaDeviceiPhone XROperating SystemiOS 14 My Question or IssueI tried to open my Spotify account but was told it got disabled. I figured it could be because I was late to updating my credit card information but I never ...

  • Visitor
  •   Plan Used to be Premium Country Canada Device iPhone XR Operating System iOS 14   My Question or Issue I tried to open my Spotify account but was told it got disabled. I figure...
  • Billy-J
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio doesn't work on Android, Desktop App or Web Player

PlanPremiumCountryUSADeviceSamsung Galaxy S7LaptopOperating SystemAndroid version 8.0Windows 10 My Question or IssueRadio does not work for me on my phone, desktop and web player. For android, it just stays loading forever. For the desktop app, I cli...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy S7 Laptop Operating System Android version 8.0 Windows 10   My Question or Issue Radio does not work for me on my phone, desktop and we...
  • Ghost42
  • Visitor
  • 1312 Views
  • 10 replies
  • 0 likes
  • Account
  • 1312 Views
  • 10 replies
  • 0 likes

Ios 14 update

PlanFree/PremiumCountryUsaDevice(iPhone xOperating System(iOS 14) My Question or IssueWhen i downloaded ios 14 all my playlists were deleted and i somehow dont have premium anymore. Is there any way to fix this or get back all my playlists?

  • Newbie
  • Plan Free/Premium Country Usa Device (iPhone x Operating System (iOS 14)   My Question or Issue When i downloaded ios 14 all my playlists were deleted and i somehow dont have premium a...
  • Billy-J
  • Spotify Star
  • 576 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 576 Views
  • 1 replies
  • 1 likes

How can I change my username?

Yeah, I know that I can't change my username on Spotify, but I really want to know if anyone can help me. So, I am trans, but you just need to know that I changed my name and I hate my old name (like, I can't look at it without felling terrible). Whe...

  • Visitor
  • Yeah, I know that I can't change my username on Spotify, but I really want to know if anyone can help me. So, I am trans, but you just need to know that I changed my name and I hate my old name (like...
  • Billy-J
  • Spotify Star
  • 998 Views
  • 1 replies
  • 1 likes
  • 998 Views
  • 1 replies
  • 1 likes

Test

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 4780 Views
  • 1 replies
  • 0 likes
  • Other
  • 4780 Views
  • 1 replies
  • 0 likes