Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryBelgiumDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueEveryday Spotify redownloads my already downloaded songs. I can't listen to my downloaded songs offline for more than a day because the songs become ...
Hi, I have spotify premium, and just upgraded to spotify family and started creating an account for my son, using the normal signup procedure, outside my account.. The account creation page asks for an email address, password to be used and birth dat...
PlanFree/PremiumCountryFinland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)PC and mobile phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter Spotify recently updated itself, I've not been able to access...
I'm having an issue when uploading my music to Spotify through Distrokid, none of the options I can choose from the drop-down list of Spotify artists are my bands' Spotify artist account. Please help.
PlanPremiumCountryGermanyDeviceWin10, Android Pixel 2, WinOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i enter a family adress i recieve an response "Try Again"
PlanFree/PremiumCountryBrazilDevice(iPhone 6 SE)Operating System(iOS 12) My Question or IssueNao consigo comprar o plano premium pq esta dando falha na hora de processar o pagamento.
I'm trying to claim my Google home mini, but when I try to link to my google account, it keeps trying to link the the wrong gmail account. My student account doesnt allow Google pay permissions, but my personal one does, but the webpage does not allo...
Hello. I just created account but it gave me this stupid name instead: efji79jtn9k620qxt4amy11o4. I was just finding my favourite artists for like 2 hours so I don't really want to create a new account and do it again. I even tried to create a new on...
Plan Premium Country Turkey Device Xiaomi Mi 9 SE Operating System Android Pie My Question or Issue Sharing on Instagram Stories doesn't work. When I click on the "Instagram Hikayeler" (Instagram Stories) It leads me here and nothing happens.
I activated Hulu to my Spotify account about 6 months ago, maybe longer. I have had Premium for a while. I noticed I was not able to log into Hulu anymore. I checked my account and noticed somebody had hacked into my account and changed my plan to a ...
I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to see a bill for two charges show up on my new credit ...
after changing my credit card for premium payment, my whole account went blank like it’s brand new ! I also disconected from facebook. I’ve lost everything, years of playlists and savings.... tried everything to log in and re install the app on iphon...
PlanPremiumCountryU.S. DevicelaptopOperating Systemwindows 10 My Question or IssueI recently changed my name on facebook and would like to have that new name on spotify too. I thought they were connected, so my spotify name would just update, but it ...
I asked my distributor, and asked if it is possible they said yes, all I need to do is to request for a name change and take down all my releases however they said there is no guarantee whether the streams will retain. Will Spotify retain my streams ...
PlanFreeCountryVietnamDeviceMacbook Pro late 2016Operating SystemMacOS Dear everyone, I have released my very first song on Spotify, however I don't see any song in "Songs" tab on the artist dashboard (for e.g. https://artists.spotify.com/c/artist/.....
PlanFreeCountryMalaysiaDeviceHuawei P20 ProOperating SystemAndroid 9 My Question or IssueAfter choosing a display name during account creation, it does not show up anywhere. My "Profile" shows the random alphanumeric username, and my playlists also u...
Plan PremiumCountryGermanyDeviceiPhone XROperating SystemiOS 13 My Question or Issue
PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 13.3 My Question or IssueMy Recently Played Artists feature hasn't updated in a few weeks.
I have been in the midst of listening to my music lately when out of no where the music stops. When I check my phone it says "you are listening on Kitchen Speaker"....oh I am most certainly not. I have never heard of this device so of course I never ...
PlanPremium (Family plan)CountryUSDeviceLG K30, PC, Laptop and PS4Operating SystemWindows 10 and Android My Question or IssueSo I got a problem, I know someone that isn't me is using my account. I also don't know who this person is, which makes this ...